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6-10 years of experience
Responsible for computer network defense and analysis; cyber incident management, security engineering, cyber intelligence and analysis; cyber forensic examinations; and communications security (COMSEC).
- Engineered security defense and monitoring on new project including cloud based solutions.
- Developed, Matured, and Lead the of Cyber forensics program. Supporting incident response and internal investigations. Implement E-Discovery Tools to meet legal requirements. Testify as an expert witness.
- Streamlined the Vulnerability assessment program. Bring online effective operation, tools and procedures.
- Brought cutting edge technologies from concept to production. Products Like Carbon Black Protection and Incident Response, SourceFire IPS, ArcSight Logger and SIEM, and BlueCoat Proxies.
- Provided up to date Intelligence program, bring the security posture of the SOC awareness to current times. Briefed executive team on Cyber threats. Modified security systems to monitor for indicators of compromise.
- Maintained all cyber security systems ensuring a 100% uptime. Maintained SIEM and developed custom connectors to extract security events needed for effective monitoring.
0-5 years of experience
Oversaw IT Systems Operations, managed a 12-member team to provide IT support for over 2K users.
- Established extensive procedures and policies for troubleshooting and resolving hardware and software issues.
- Performed network administration duties, created network user accounts & permissions, reset passwords and administered group policies via DRA and Active Directory.
- Initiated process improvement by implementing a new PC staging area which saved 171 man hours and increased equipment turn-around time by 89%.
0-5 years of experience
- Provided training to blind users on the various types of assistive technology and how that technology may be used to enhance their quality of life.
- Performed assistive technology assessments in an effort to identify a client's barriers to using technology.
- Documented client progress through the writing of case notes designed to track client's success in learning a given device, product, or technique.
- Conducted audits on electronic media (such as websites) for CLB clients to identify issues that impact access for assistive technology users.
- Suggested recommendations to clients on methods that may be used to ensure electronic media is accessible for all users.
0-5 years of experience
An Information Technology Specialist and focal point within the Network Enterprise Center, System and desktop division responsible for desktop systems administration, customer support/service, first line incident response, investigating, analyzing and managing the automation of functions. Executing Tier I-III operational assistance and providing information management technical and administrative support, advisory services and assistance to customers and organizations physically located within AOR.
- Tier I-III systems and network support for 400+ users on two separately classified networks; resolving all support incidents with a 98% customer satisfaction rating.
- Develops strategic goals based upon organizational requirements; formulates standard operating procedures and plans to meet priorities; efficiently planned and coordinated local Life Cycle Replacement effort to ensure zero downtime of customer base.
- Assisted in migration of all customers to Office 2013 and Secure Defense Enterprise Email services within 30 days.
- Performs studies, monitors & reviews ticket metrics for trend analysis; establishes plans of action for improvements to service; creates SOPs and custom scripts to improve resolution time for reoccurring issues.
- Local customer support team receives consistently high marks on reviews from local customers.
0-5 years of experience
Presents customers with technical as well as infotainment information to resolve concerns and improve their knowledge of vehicle features
- Top Customer Satisfaction Score on Team for 3rd Quarter 2016
- Assisting and coaching new hires with technology inquiries as well as proper procedures for case handling and escalations
- Implementing written communication skills to adhere to written processes and guidelines
- Given extra responsibility to review and submit case escalations to on behalf of associates
- Always going above and beyond for the customer, in turn receiving written customer compliments frequently
0-5 years of experience
Supervised and managed three CSRA Civilian Contractors with afloat IT problem management methods to resolve customer issues. Conducted analysis of operations and system capabilities to improve information technology (IT) systems support capabilities. Monitored contracts to endure compliance by contractor and government personnel. Performed research to identify trends in information systems, hardware, software and training. Troubleshooting problems resulting from modifications to shipboard IT systems.
- Manages the acquisition of IT hardware, software and services for Military Sealift Fleet Units operating in the Fifth Fleet Central Command.
- Uses his outstanding knowledge of afloat IT disciplines to perform Information Assurance and configuration management.
- Provided supberb customer support for computer and communications systems; to fleet units and shipboard personnel.
- Determining requirements for ship boarding information technology equipment and systems. Work with Senior Communications Officer onboard to maintain readiness of all information technology equipment.
- Reviewed data from multiple sources and determine relevant information to a given situation and developed information requirements, configurations, policies, procedures, plans and programs.
- Multi-tasking, responsible, detail oriented, results driven individual who is able to work independently and/or as a team member, whichever the Mission Requires. Accomplished and assisted with bringing Secure Video Teleconferencing systems online for MSCCENT, Command Conference Rooms. When NIPR VTC VLAN and IP Addresses were established, brought the Non-Secure VTC System online via coordination with NAVCENT.
0-5 years of experience
- Determined quickest and most effective solutions to various simple and complex computer issues
- Administered cash machine hardware and software
- Taught beginners and advanced users various functions on Android, Windows 8, and camera UI/UX
- Demonstrated detailed information on numerous Samsung smartphones, tablets, computers, cameras and televisions.
6-10 years of experience
Identified computer-user problems and coordinating to resolve them.
- Installed, configured and monitored local and wide-area networks, hardware and software.
- Compiled, entered and processed information.
- Provided customer and network administration services such as passwords, electronic mail accounts, security and troubleshooting.
- Constructed, edited and tested computer system programs.
- Conducted data system studies and preparing documentation and specifications for proposals.
- Assisted in the design, preparation, editing and testing of computer programs.
10+ years of experience
Act as the key IT Specialist for MIC. Champion the usage of security features including: least privilege, strong passwords and pass phrases, role-based access control, explicit denial in addition to other security controls. Design preliminary security drafts for Internet, acceptable use, Anti-Virus, data retention, CP/DR, email, and archiving. Implement network, email and web security controls to block unauthorized access to database and system resources.
- Extensive knowledge of overall IT functions and business operations, policies and practices and years of experience translating strategies into action plans; 15+ years of hands-on experience in server/desktop operations, system administration, system security, network security, and application security areas.
- Created and maintained Public Key Infrastructure (PKI). Designed Hierarchical Certificates infrastructure to support multiple organizational units. X.509 certificates supporting SSL and S/MIME. Administered and created: new certificates, CRL, end user and server ids.
- Extensive working knowledge of Authentication/Authorization technologies, secure passwords creation techniques, digital certificates, multi-factor authentication, federated identity, Symmetric/Asymmetric encryption/decryption and Digital Signature.
- Directed conversion to role based access control (RBAC) from discretionary access control (DAC). Continuous review and monitoring of "Least Privilege" principal to provide the correct access.
- Increased corporate efficiency and productivity with research, evaluation and installation of Good Technologies Mobile Device Management (MDM) solution supporting Bring Your Own Devices (BYOD). Decommissioned and migrated Good Technologies to IBM/Lotus Traveler MDM BYOD solution providing support for: Android, iOS, Blackberry and Windows devices.
- Lead forensic investigation of security breach, performing root cause analysis, including a review of SIEM, system, IDS and application logs, reconfiguration/rename of multiple breached databases, monitored of unauthorized communication channels, harden operation systems, secure and move file system.
- Developed new applications using Secure Software Development Life Cycle (SSDLC) design principals. Multiple mission-critical business databases including: Inquiry, Quotes, Customer Drawing, Engineering Change Request, Travel Authorization, Design Guidelines, Sales Transfer, FPC Cost Calculation, Quarterly Rolling Sales Plan, Sales Report, Inventory and Project Management. . Security focused data sanitization: input validation, extensive use of pick list, buffer overflow checking, field filtering, parameterization and stored procedures.
- Strong working knowledge of all Information Security domains including but not limited to: network protection, policies, intrusion detection/prevention, access control, and incident response; proven ability to expertly coordinate Risk Assessments, technical vulnerability assessments and/or external/internal audits.
0-5 years of experience
Serviced multiple contract projects (i.e. CompuCom / SunTrust Bank Inc., DISYS Technology Solutions).
- Installation of network communications hardware and software within the Henrico Public School System's Data Centers.
- Established connections between access points and Intermediate and Main Distribution Frames.
- Established improved wireless local area networking connections via wireless access point installation.
- Provided Removal and installation of new and old PC systems.
0-5 years of experience
- Resolved a wide range of user software and hardware problems based on user's description, the use of diagnostic software or by examining user's PC/screen
- Installed hardware, software and performed user support activities such as tutoring, developing user reference materials, and assigning security passwords
- Assisted in maintaining a problem tracking system and running diagnostic software to ensure that equipment operated properly
- Assembled, installed and tested new equipment before distribution to users and assisted users in understanding the general functions and interrelationships of the newly installed equipment
- Provided training classes on various software packages in use by the agency
- Opened help desk tickets for agency
0-5 years of experience
- Provided excellent customer service to customers needing technology support
- Provided consultative selling for consumer hardware and software
- Installed software and performed PC optimization
- Oversaw customer projects and ensured timely delivery on orders
0-5 years of experience
- Supervised and trained six personnel to maintain efficiency, organization effectiveness, and timeline management as a team leader.
- Maintained user database interface fully updated and functional
- Provide annual maintenance service for computer systems
0-5 years of experience
- Served as the primary point of contact and Manager for Creo and ModelCHECK systems.
- Designated as the Subject Matter Expert (SME) for Creo and the Multi-CAD Tester.
- Improved model quality levels from 40% to 85% by providing hands-on model quality validation and support.
- Implemented changes to software settings delivering a 30% efficiency gain.
- Served as the Process Owner for software utilized by 5,000 engineers.
0-5 years of experience
- Provided support and maintenance for file and web servers for 4-6 clients. Managed those relationships to ensure that the best solutions for their businesses were being provided. Made recommendations as appropriate.
- Provided desktop and workstation imaging and deployment and support. Installed and configured network routers, switches, and access points.
- Provided onsite training for client’s staff on best practices and appropriate use of technology assets to include hardware and software.
6-10 years of experience
Configured, troubleshot, and upgraded two Cisco Routers and over 60 Nortel Switches, utilizing console, telnet and Enterprise Switch Manager Software.
- Administered Active Directory/Group Policy Management for over 1100 assets and 900 users
- Configured/Supported over 50 network printers and a print server
- Developed and supported network solutions for sharing resources
- Created customized queries, collections, packages and advertisements to Patch/Remediate over 1100 IT Assets via SMS 2003 and Hercules
- Utilized Microsoft Log Parser Software to view server audit data on a recurring basis.
- Utilized SolarWinds Orion NPM to monitor performance and availability of numerous network devices.
- Provided training and assistance to end-user on variety of computing issues, hardware and software.
- Developed and implemented customer support standard operating procedures, greatly decreasing customer calls.
- Provided Tier II and III helpdesk support as needed to staff of more than 550, solving 100% technical issues.
10+ years of experience
- Data cleansing, validation and testing for the implementation of Global eProcurement platform with integration to four regional ERP systems to drive savings of over $1 Billion over five years
- Develop and drive execution of new technology initiatives and process improvement
- Subject Matter Expert for Global security
- Managed internal and external customer relations at various organizational levels
- Leveraged SAP end to end Purchase to Pay knowledge to facilitate and resolve supplier issues
- Facilitated 20 successful SAP g0-lives for 30 manufacturing facilities and corporate functions for $180 Million SAP reimplementation project
- Overall accountability for the role mapping process (assigning security roles to employees) for multiple locations end-to-end. Delivered saving of $50,000
- Participated in creating organizational change structure and methods: Local Leaders, Change Agents, and Coordinators as it applied to [company name]
0-5 years of experience
- Instructed hardware and software demonstrations in both Dental Offices and Dental Shows
- Conducted personalized office analysis to provide recommendations in Practice Management Software, Digital Radiology implementation, Hardware installation, Training, and transitions to Electronic Records.
- Project Management of New Office Constructions fully integrating latest technologies.
- Coordinated events training Doctors in Dental Software, Digital Radiography, and CAD/CAM Technology
- Grew territory sales from $0 to 1.7 million in a span of 2 years.
0-5 years of experience
- Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems.
- Partnered with Tier III help desk peers based in the US to resolve complex problems that required escalation. Provided detailed descriptions of issues in trouble ticket system and followed up diligently to ensure prompt resolutions.
- Create, and maintain desktop imaging solution of current and future hardware models with Windows Deployment Services and Microsoft Desktop Tools.
- Create, and maintain real-time backups of servers and pertinent user hard-drives
0-5 years of experience
Working with company CEOs, Vps, or planners and more to find out what their equipment needs are for the event and seeing how to make it as easy as possible for them.
- Simplify everyones job you work with so that everyone is happy and the enviroment is good for all.
- Taking last minute changes and requests while adjusting on the fly.
- Maintaining a clean and organized working enviroment, storage, main office, and any room where we set and strike equipment for shows.
- Setting up and striking equipment including but not limited to speakers, projectors, screens, networks, and power for corporate events.
- Running audio and lighting boards for corporate events.
0-5 years of experience
- Leads the faculty and staff in effectively integration of technology in instructional practices.
- Acknowledged for developing strategies that increased student achievement by 35%.
- Provides professional learning to a staff of 35 teachers.
- Increased efficiency of office operations by streamlining practices.
- Skilled as an excellent communicator; including the ability to listen well and write with clarity.
0-5 years of experience
- 794 academic hours and 24 credit hours towards Information Technology.
- Completion of Courses but not limited to CCNA 1, CCNA 2, ComTIA Security+, Microsoft Vista, Microsoft Server 2008, Microsoft Exchange 2007
- Currently holding an active Department of Defense issued secret security clearance.
- Responsible with the maintenance of [company name] networks, software, hardware and other peripheral computer devices.
0-5 years of experience
Performed Information Services Support Office duties of computer system management, database management, records management and Communication security functions.
- Troubleshoot software database system, computer system.
- Ensure satisfactory and timely completion of assigned tasks.
- Provided technical and engineering assistance to restore complicated problems.
- Granted a Secret security clearance, with background investigation, by the federal government.
0-5 years of experience
- Led Kempsville High School’s digital and personalized learning programs while serving as an instructional leader, partner, and coach.
- Facilitated the delivery of digitally integrated lessons to students and teachers.
- Collaborated with the building principal to identify and assist in the implementation of digital initiatives and professional technology learning topics in the building.
- Served as technical coordinator for online testing to include Technology Standards for Instructional Personnel, Microsoft Certifications, Achieve 3000, and Virginia Standards of Learning.
- Administrator for Office 365, SchoolNet, SharePoint, Synergy (student database), Edmodo, and Google Apps for Education.
0-5 years of experience
- Administered Oncourse and provided Oncourse training and support
- Designed, developed and implemented technology integration into curriculum
- Consulted with faculty on technology integration, instructional design and pedagogy
- Drafted hands-on instructions on the production of digital photos, audios and videos for online delivery
- Trained faculty on using classroom technology and multimedia tools
- Maintained and troubleshot IUSB online courses in Oncourse (known as Sakai)
- Aided faculty in designing, developing and converting traditional courses for online teaching
- Evaluated, developed and implemented instructional technologies for the excellence in teaching and learning
- Maintained and troubleshot the computers (PCs and Macs) in the UCET faculty workroom, conference room and classroom
- Designed, updated and maintained UCET web site
6-10 years of experience
Provide classroom and itinerant instruction on the use of technology via Access software.
- Document client progress via written reports within database.
- Assess client needs and abilities prior to access technology training.
- Develop and update lesson plans and curriculum to reflect current technology trends and population needs.
- Communicate with students and staff to determine most appropriate instructional strategies.
- Maintain labs to ensure thorough customization of access technology and other software.
- Collaborate with community partners to increase awareness and accessibility.
10+ years of experience
Senior A+ Certified IT Specialist providing Tier 3 and Tier 4 support to the greater U.S. Secret Service user community, as well as, help desk, and numerous Tier 2 IT Specialist.
- Active Directory Administrator
- Symantec NetBackup Administrator
- Microsoft Exchange Administrator
- Experience with different monitoring tools, to include: OpManager, OpsCenter, and Solarwinds.
0-5 years of experience
Installs, maintains, and provides any necessary upgrades to various information systems, services, and network facilities assigned
- Responsible for on-site training of customer personnel to [company name] standards on proper operation of their equipment
- Build customer relationship in a professional manner through solution-oriented communications and service, providing both on-site and telephone technical support
- Perform scheduled and unscheduled maintenance of equipment and associated equipment
- Provide technical support to other Field Service Technology Specialist in the field
0-5 years of experience
- Scheduled and performed orientations.
- Contacted students and parents weekly to discuss student progress.
- Compiled documentation logs in order to help keep track of student information and progress.
- Transcribed student information into the Advanced Academics platform.
0-5 years of experience
- Installed and performed hardware and software maintenance on desktop and laptop computers
- Installed and performed maintenance on wired and wireless infrastructure
- Resolved technology issues for all students and staff of Fennville Public School District
- Upgraded hardware in multiple computer lab environments for better performance and performed machine imaging using Norton Ghost
0-5 years of experience
- Troubleshoot, diagnose, repair, and maintain computer hardware and software.
- Set up projectors and replaced damaged bulbs, document cameras, and computers to enhance learning and professional developments.
- Install and maintain local and network printers.
- Keeps record of campus technology needs and equipment.
- Apple Configurator 2 and IPad maintained upkeep.
- Smart board and software install
0-5 years of experience
- Setup, configure and deploy all switches and access points in multiple sites throughout the district using Extreme Networks products
- In charge of all Chromebook deployment, assignments and the maintaining of accurate documentation for our districts 1 to 1 program
- Support all user communication/computer needs
0-5 years of experience
- Provide Level 1 and 2 Helpdesk Support (Three Level System) - conducting computer hardware and software repair and file recovery services at central office and around the world.
- Support Office365 accounts by setting up the account on the Outlook 2010 to 2016. (Email, Skype for business, Onedrive, Onenote, Calendar.)
- Provide full customer service to central office and remote users while following documented customer service standards.
- Provide accurate information to open, update, and close service requests in the program Footprints.
- Troubleshoot hardware and software with HP laptops.
- Manage user and computer information in Active Directory.
- Remotely access customer computers to identify, examine, and resolve problems and installed programs using Kaseya.
0-5 years of experience
- Provide information on new products that are introduced to the store from multiple vendors.
- Help customers with issues they have with their products and find solutions for them.
- Take lead and assist teammates with projects to make the store look and feel better.
- Train New Employees
0-5 years of experience
- Assist customers in finding their needs rather than wants by providing total solutions
- Repair computers with malware and viruses for customers with several scanners and through knowledge of Windows operating system
- Develop great communication skills through on the job teamwork
- Train in every department to maximize efficiency and payroll
- Coordinate planograms for merchandising to enhance organizational image of the store
- Arrange events to entertain colleagues
- Communicate with several members for atmosphere improvement
0-5 years of experience
Develop training materials and procedures, train users on the proper use of hardware or software.
- Lead various projects throughout the year such as laptop upgrades that address project life cycle.
- Assist with planning and implementing Windows 7 rollout at corporate office.
- Interview workers, observe job performance or perform the job to validate changes needed and determine what information is processed and how.
- Install and perform repairs to hardware, software or peripheral equipment, following design or installation specifications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Collect user requirements and conduct testing when upgrading new software applications.
- Determine computer software or hardware requirements to set up or alter system.
- Oversee day-to-day operation of technology equipment.
6-10 years of experience
Advanced workstation troubleshooting (network connectivity, software/hardware errors)
- Install Windows Operating System
- Create user accounts in active directory
- Various software installation and configuration
- Configure and manage Symantec Ghost Image server
- Install, maintain, and troubleshoot projectors
6-10 years of experience
Provide support for team members and end-users who are adult learners seeking state-approved professional development. In addition to being the LMS administrator, maintain the project website, develop and create content for online courses.
- Administrator for Brightspace by D2L LMS
- Train staff and consultants on how to use the LMS
- Develop support materials for end-users how to navigate and use the LMS
- Oversee customer service for more than 7,500 end-users
- Support staff and learners with technical issues related to online coursework
- Design and deliver reports to sponsoring agency regarding training completions
- Engage with stakeholders, including executive sponsors, cross-functional subject matter experts (SMEs), prospective learners and others to support learning projects.
- Recording, editing, and syncing voiceover narration.
- Use multimedia tools to create production-ready content for video or web-based courses
- Administrator for ACEware System's Student Manager registration system
0-5 years of experience
- Administer and configure servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates, and patches.
- Maintain network servers such as file servers, VPN gateways, and intrusion detection systems.
- Assign configuration of authentication and authorization of directory services.
- Assign routing protocols and routing table configuration. Perform network address assignment.
- Maintain integrity of the network, server deployment, and security.
0-5 years of experience
- Network Administrator
- Desktop/laptop Administrator
- User Support
0-5 years of experience
Managed over 270+ email Accounts
- On call Computer troubleshooting
- Set up VTC(Video Teleconference) transmissions
- Grant/remove Access to files and subfolders
- Information Technology Specialist/ Helpdesk TF ODIN BAGRAM Afghanistan/BAF
- Utilized Active Directory
0-5 years of experience
- Evaluate and repair hardware for maximum performance and efficiency
- Maintain mission critical software for all military and civilian headquarters command personnel
- Support and maintain network security and connectivity for both combat and headquarters command locations
- Provide technical support and troubleshooting for all network, software and hardware issues
- Computer setup and imaging per military standards and performance for all users
- Setup, maintain and repair mobile devices in use by senior command personnel
0-5 years of experience
- Troubleshoot and identify hardware/software issues in the classroom.
- Re-Image Desktops and laptops as needed
- Replace internal components of Desktops and Laptops if needed
- Setup and instruct Teachers on using classroom technology
0-5 years of experience
- Provide Nessus Scan analysis
- Correct Vulnerabilities within NA Windows server state
- Patch servers to current standards via SCCM
- Upgrade Servers to SCCM 2012
- Provide reports/update to Snr Management on the current windows Estate
0-5 years of experience
- Troubleshooting and maintenance on PC, Mac, servers, printers, and copiers.
- Travel to customers location for maintenance and repair onsite
- Updated and pushed firmware remotely
0-5 years of experience
- Provide technical assistance for incoming queries and issues related to computer systems, software, and hardware from start to finish
- Re-imaged laptops and desktops for Texas Army National Guard customers across the State of Texas
- Backed-up data from customer hard drives before image and reinstalled data once image was completed
- Used BMC Remedy to monitor and update customer tickets
- Operated Active Directory to add/drop, maintain, and troubleshoot user accounts, computers systems, and printers
- Utilized SCCM and DameWare to work on an array of helpdesk issues
0-5 years of experience
- Provide technical support to Teachers and Administrative staff
- Provide data reports to school Director
- Set up printers and computers for school faculty and staff
- Update school website
0-5 years of experience
- Teaches MS Word/PowerPoint/Excel/Basic Windows 10
- Teaches accessibility options on smartphones/tablets/PC/Mac
- Teaches text-to-speech and speech-to-text programs and apps
- Creates and files documents
- Creates and maintains individual client training reports
- Schedules client trainings
- Outreach/demonstrations of assistive technology devices to public schools, businesses, health fairs, etc.
Information Technology Cover Letter Examples
