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Delivery Manager Duties and Responsibilities
Many types of businesses hire delivery managers to manage delivery staff and vehicles of all kinds. The core duties for this job, however, are the same for all companies.
Manage Delivery Teams Delivery managers recruit, hire, train, and supervise delivery team members. This includes firing team members who are not fulfilling their duties.
Maintain Budget Delivery managers also monitor and maintain the operational budget for the delivery department. This may include writing weekly and monthly budget reports for the general manager.
Create Distribution Plans These managers create cost-effective distribution plans and efficient routes for deliveries using mapping software and other software programs.
Fill Orders They also see that shipping orders are filled and ready for delivery by certifying that there is enough inventory in stock to fulfill orders.
Maintain Deadlines Delivery managers ensure that deliveries are made within strict deadlines so that shipments arrive at their destinations on time.
Negotiate New Contracts In addition to contacting potential customers to forge new contracts, delivery managers also negotiate delivery rates for new and existing customers.
Manage Customer Problems As managers, these professionals answer questions for customers, track deliveries, and address customer complaints.
Maintain Inventory Delivery managers purchase new stock items and keep inventory areas well-organized.
Make Deliveries When drivers are not available, delivery managers make deliveries to ensure that stock arrives to customers as ordered.
Delivery Manager Skills and QualificationsDelivery managers are highly-organized leaders who can manage many duties and staff members at once. Companies hire delivery managers who have an advanced degree or licensure in addition to the following skills:
- Leadership - Delivery managers supervise driver team members and exhibit excellent leadership and management skills
- Customer Service - These managers also directly address customer complaints and problems, which requires good customer service skills
- Communication - Delivery managers have strong verbal communication skills to speak to customers and delivery team members daily as well as good written communication skills to create detailed reports
- Computer Skills - Many companies use digital systems to maintain records and track delivery driver routes, so delivery managers possess at least basic computer skills.
- Physical Ability - This can be a physically demanding position, so delivery managers can lift up to 70 pounds and walk or stand for long periods at a time during their regular work day
- Multi-Tasking - Delivery managers are well-organized and good at juggling multiple tasks
Delivery Manager Education and TrainingMost employers look for delivery managers who have a bachelor's degree in computer science, engineering, or a related technical field. Past work experience in management and/or deliveries can be substituted for education. Delivery managers must also have a valid driver's license with a clean driving record. Special licenses, such as a CDL or Class A/B driving, may additionally be required, depending on the employer. Requirements for obtaining these licenses vary by state. The initial training period for delivery managers could span from one week to several months, also depending on the employer. A general manager or similar leader supervises on-the-job training for this position.
Delivery Manager Salary and OutlookDelivery truck drivers and driver sales workers occupied more than 1.4 million jobs in 2016, according to the Bureau of Labor Statistics. This number will grow by 4 percent from 2016 to 2026, slower than the national average. Delivery truck drivers and driver sales workers earned a median annual salary of $28,390 and a median hourly salary of $13.65 in 2016. Managers earn a higher income than delivery truck drivers. According to PayScale data, delivery managers earn a median annual income of $100,907. Delivery managers receive complete benefits packages that provide health, dental, and vision insurance coverage. Vacation and sick days are provided after six months to one year of employment within the same company. Delivery managers also receive life insurance and retirement plans with their standard benefits. Some employers may offer bonuses to delivery managers who meet or exceed shipping goals.
Learn the skills and strategies needed to be a successful delivery manager using the resources in these books and websites:
American Management Association (AMA) - Become a more effective leader with the resources at AMA, which include podcasts, articles, web events, and online training courses for managers in all fields.
Technical Services Manager; Service Delivery Manager; Project Manager: Last-Minute Bottom Line Practical Job Interview Preparation Questions & Answers ... Information Technology Service Management Job - Nail the interview and get the job as a
delivery manager using the tips in this book, an in-depth guide to answering interview questions and impressing potential employers with industry knowledge.
Customized Logistics and Delivery Association (CLDA) - Find education resources, news updates, and directories at the CLDA website. This site was designed for all types logistics and delivery professionals, including delivery managers in all industries.
The Project Manager's Checklist for Building Projects: Delivery Strategies & Processes - Discover delivery strategies and key management skills in this reference book, which was written by Mark Urizar for delivery managers and other professionals who manage delivery processes in all industries.
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