Sr. IT Delivery Manager
Managed the delivery teams of 150 people for US west region accounts including healthcare clients like Bluecross and Medpro to deliver infrastructure services including Wintel, Unix, DB, Storage, Middleware, BUR, Networking/Network Security and project/program management and improved account satisfaction, delivery quality, key talent retention and business growth.
- This included various VMware ESX hosts, VMs as well as SRM for disaster recovery and AOPS (automated operations) web hosting / cloud services. Achieved consistent increase in ASAT score quarter over quarter by delighting the customers.
- Managed the portfolio of $4 -5 million in revenue and 12-14 projects to support west region leveraged clients.
- Identified challenges and risks and implemented improvement programs to address those.
- Improved delivery quality and implemented escalation process, monthly dashboards, SLA performance management, HP governance reviews, SOW/changes/invoicing, capability presentations, change/configuration management, delivery of various data center projects, quick resolutions for client concerns, improvement programs to mitigate risks and to improve profit margins, new proposals creation/business growth, and maintained the accounts in green status.