IT Service Manager (itsm) Schlumberger -total E&p Project
Implemented and led IT outsourcing contracts, maintained and managed contracted services including applications, network, data center, desktop and helpdesk. Additional responsibilities included customer and vender coordination, budget, additional revenue, asset management, purchasing, and contract negotiations.
- Led technical support team, resulting in 40% improvement in the Service Level Agreement over the 4 years.
- Provided budget support to IT Management, which reduced customer’s costs by 15% annually and increased [company name]’s revenue by 25%.
- Increased revenue (10%) and decreased costs (15%) by improving business processes and implementing project management best practices.
- Project managed the office and Rig build-out in the Gulf of Mexico, Alaska, and drill site locations.
- Planned and implemented the migration / consolidation and move of three datacenters and the new office build-out. Completed project within 90-days, meeting financial and technical deadlines