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0-5 years of experience
Oversaw planning, budgeting, implementation and overall operational management of technologies. Established policy and procedure guidelines in accordance with global initiatives. Identified, reviewed and supported Information Technology Services and activities for over 500 internal customers.
- Presented business cases for technology and capital approval, enlisted 3rd party vendors, internal Information Technology resources and obtained solution approval from Information Technology Architecture, ultimately reducing operational costs $1M.
- Streamlined vendor processes reducing response and repair times across the region, which increased Key Performance Indicators for Canadian Region 15%
- Championed Record Retention initiative for Canadian region and was recognized with HEART award for leadership in cross functional team management.
- Maintained highly effective test environment infrastructure in support of emerging payment technology, resulting in corporate recognition for innovative design environment.
- MasterCard H.E.A.R.T. Award for Outstanding leadership in support of MasterCard Global Executive Committee Meeting.
0-5 years of experience
Internally recruited to lead the eCommerce Development team in June 2008 after early achievement of Technology Operations Division objectives. Expanded to Retail Banking in early 2009, Enterprise M&A and Enterprise Architecture in 2010. Led a team of 18 Managers, 132 staff and 120 onshore/offshore development resources with a $40MM budget.
- Tripled delivery of eCommerce channel solutions to close parity gap with top-10 US Banks and position the bank to move to market leaders in selected capabilities.
- Conceived and developed M&A process enabling the bank to become a serial acquirer as part of the bank’s growth strategy.
- Provided leadership and deep involvement in conversion of 3 banks and 1 deposit portfolio resulting in growing the bank by over $10B.
- Built SOA process and achieved 141% of targeted objectives.
- Spearheaded development and delivery of the IT Portfolio Management process which improves transparency into IT investments and alignment with business goals.
- Developed and implemented Banking By Design Account Opening process shifting from bundled product selections to customer-selected product configurations (web, call center and branches).
- Completed Deposit Platform modernization of 9 applications and over 1200 programs to address aging technology, lack of documentation and testing capabilities. Completed 6-months early and over 20% under budget through the use of a multi-levered approach, strong governance and parallel testing.
- Implemented offshore model for flexible sourcing to augment application development and testing resources.
10+ years of experience
Manage a 6 member team of application developers, application support, and helpdesk personnel in the design, budgeting and implementation of information technology across the enterprise. Manage a $1M budget in the implementation and support of Ross iRenaissance, Oracle, ERP, MS SQL Server, Crystal Reports, Windows servers and desktops, and custom developed internal applications.
- Key player in Ross iRennaissance ERP implementation
- Designed and led development of custom Quality Control program interfaced to Ross ERP.
- Cost savings of $10,000 annually through the implementation of digital fax solutions, improved data communications and VOIP solutions.
- Reduced costs and improved business recovery times through server virtualization using Hyper-V.
0-5 years of experience
Managed all technology relating to large actively trafficked website; maintaining uptime, deliverability of electronic content, content management, template/theme modifications, page layouts and content design, site usability for large subscription / ecommerce Drupal website, PCI compliance, and SEO. Authored and implemented new marketing and sales programs, spearheaded marketing initiatives identified new markets and revenue resources. Managed advertising sales and fulfillment. Oversaw all aspects of weekly e-zine email campaign management for 55,000+subscribers.
- Grew new site traffic by 45%
- Developed SEO strategy, managed site metrics and site optimization plans
- Authored and instituted new Sponsor Advertising campaign
- Increased monthly Ad revenue via Network and Channel advertising by 60%
- Redesigned and implemented the eBook store landing pages improving sales and visibility of mature products
10+ years of experience
Managed a team of 5 responsible for technology operations and implementation in 8 US and 3 New Zealand offices. Achieved system uptime goal of 99.99%
- Created and implemented a rolling 3-year strategic plan for the IT Department.
- Managed software upgrade and merger of acquired company with existing enterprise systems with minimal disruption of services.
- Initiated and implemented program for new company hires to introduce them to services provided by IT Department. Program included basic software training on company applications.
- Designed and implemented a rolling 4 yr. hardware refresh program throughout the company.
- Oversaw growth of IT Department from 1 employee supporting 8 computers in 2 offices to 5 FTE supporting 11 offices in 2 countries and 150 computers.
10+ years of experience
Started with company as Warehouse Service Attendant (2004-2005) and promoted to Assistant Sales Manager (2005-2007) before promotion to current role as IT Manager.
- Independently manage, support, and configure hardware, software, network infrastructure, and telecommunications systems for 16 retail locations across Texas providing 24/7 support to over 50 employees.
- Developed disaster recovery plans and procedures for servers and workstations.
- Successfully negotiated contract to develop company’s e-commerce website. Obtained necessary approvals and supervised implementation processes. Currently serving as Webmaster and Retail Sales Manager for site, handling all customers inquires, site maintenance and design.
- Launched company’s first ever open source unified communication platform. Completed project increased front and back-end productivity and reduced communication cost.
- Researched, evaluated, and deployed a loyalty rewards system for the company. Completed project has increased customer loyalty and sales.
0-5 years of experience
Building, delivering, enhancing and supporting Products and Services in support of several key disciplines, such as: client/server applications, mainframe application systems, telecommunications and the cellular industry strategic goals. Requires a high degree of experience and skill working across all functions involved in project deliveries of multiple projects.
- Led the team that implemented signaling data collection systems in Hong Kong, Singapore, London, Amsterdam and United States.
- Managed up to 9 direct reports at a given time. Hired 6 engineers to build the team, and backfill those who were not preforming.
- Maintained personnel records, conducted performance reviews and coaching. Constantly evaluated the team for areas of improvement.
- Maintained support with Vendors, created purchase requisitions for support contracts, managed Vendor engineer access to the Syniverse network and resources.
- Ran crisis bridges as Crisis Manager, identified needed resources to resolve issues and engaged.
10+ years of experience
Direct Information Technology operations within $2 billion dollar research and development company with offices both domestic and international. Oversee Network Engineering, Security and Administration, Desktop Support, Documentation, Telecommunications and Physical Security. Direct efforts of software development and helpdesk teams.
- Established Database Development, Help Desk, Documentation, Telecommunications departments that improved internal processes and enhanced productivity.
- Designed and rolled out virtual network and desktop infrastructure, enabling more streamlined management of resources and hardware.
- Configured, installed and support 331 core Linux cluster for in-house computational chemistry.
- Key contributor to building engineering, services and support infrastructures within the organization to support research.
- Managed IT strategic planning, budgeting and policies for entire organization.
- Led development of Inter/Intranet technologies and sites.
- Oversaw transition of company wide Access dB into SQL as well as rollout of electronic notebook system into Oracle.
6-10 years of experience
As program manager for critical implantable device customer, responsible for all engineering projects and sales aspects of relationship as well as interface with production. Leading a team including a process development engineer and technicians, improved alumina component die pressing capabilities and developed a low volume ceramic powder batch processing route. Created biocompatible sputter metallization systems for zirconia optimizing for strength, alloying robustness and hermeticity. Designed (AutoCad, Solidworks) and created new smaller brazed implantable feedthroughs based on customer needs, manufacturability and qualified related manufacturing. Lead change control activities utilizing FMEA, DOE, and validations. Responsibilities included working with cross functional groups, training engineers, microstructure and failure analysis, technical support for site, and transitioning parts from design stage and method development, through prototype, quality plans, validations and into production. Worked with engineers to improve designs, manufacturing processes and margins. Drove inventory and component cost reductions through lean manufacturing initiatives (completed ASQ Six Sigma Black-belt course), just in time manufacturing, forecasting, vendor negotiations and Kan Ban programs.
- Developed platinum to alumina bonding technology and wrote patent application US20110000699, used to garner $1M DARPA initial contract in cooperation with USC for microelectronic feedthroughs.
- Simplified sputter process for $2.5M annual business, facilitating qualification, eliminating a failure mode, reducing costs, improving yield and competitiveness.
- Developed guidelines for die pressing used to obtain orders for prototypes with $3.5M annual projected sales.
6-10 years of experience
Managed 32 experienced professional Field Engineers providing technical support of hardware, software, and system integration across 8 markets in the Northwest US and Western Canada, growing registered business across very broad base of customers.
- Managed demand creation activities for 8 markets in Northwest US and Canada, growing registered sales 34% in 6 years in down economy in spite of 24% decrease in market size. Grew design wins 17%. Exceeded annual budget 5 of 6 years.
- Developed and executed technology plans for embedded microcontroller and associated SW, OS, and analog, across multiple customer applications, to meet company budgets.
- Managed and drove regional sales through implementation of targeted customer and market strategies, targeted product strategies and strong team discipline, resulting in #1 market share in 6 of 8 markets including 2 markets with >70% market share.
- Defined and led corporate vision of Solutions Selling for transitioning Field Engineering team to achieve deeper customer influence by providing complete technical solutions to customers’ business problems. This involved strategies for selling consulting services, ASIC implementation, IP integration, SaS, etc.
- Created vertical segment strategies and program managed project implementation from business justification through delivery of key demo systems. This activity increased design activity by an average of 75% across targeted segments.
- Drove customer architectural conversion for major embedded MCU and FPGA architectures and led analog market share recovery throughout region, resulting in highest regional market share.
10+ years of experience
Led Software Quality for a variety of Enterprise applications used by more than 35,000 users and which generate more than $1 billion revenue.
- Security Testing: Built internal security penetration testing team that tests all high priority Legal software products.
- Product Integration Testing: Developed and implemented innovative testing approach and best practice easily applicable to all business critical applications.
- Application Development through Testing Automation Framework: Sponsored and evolved several generations of the functional testing automation framework used by the majority of testing teams in the Legal organization.
- Performance and Scale Testing: Led evolution of performance and scale testing from one to all business critical applications in the Legal organization.
- Global Leadership: Stabilized and completed transitioning platform testing from the USA to 30 staff in Bangalore India. This platform provides the data for many high revenue-generating applications.
- Functional Testing: Led high performing teams of up to 8 leads and 30 US staff effectively testing major revenue generating applications. These teams annually participated in up to 20 major growth projects with budgets between $1 and $5m and identified over 2,500 defects over 5 years.
- Vendor Management: Managed outsourcing portfolio including best practices and metrics resulting in productive use of over 80 offshore resources in 3 vendor companies.
0-5 years of experience
Brought on full time after a successful email server migration from MS Exchange to Google Apps for Education. Respomsible for utilizing experience and skillset to standardize the Desktop Support department, complete a company-wide active directory migration, update workflow processes, increase morale and train technicians.
- Updated SLA to increase customer satisfaction by defining support levels for standard and unique issues in accordance with ITIL
- Introduced encrypted flash media alternatives to various optical media solutions and decreased on-site repair time by 50% and increased staff availability/decreased resolution times
- Reorganizes ticket intake system and dispatch to ensure SLA times be met AND staff utilizes appropriately
- Automated many processes via shell scripts/ Active Directory policies to aid with simple but time consuming incidents. This allowed remote sessions to solve issues such as printer installs and various software concerns
0-5 years of experience
Lead a team that provides project management services to Global Wealth and Investment Management Services (GWIM). Coordinate technology implementations with Bank approved suppliers and provide PC/LAN, voice and data telecommunications solutions. Projects include: build out of new buildings and new floors, building Premier Banking and Investment Centers; large moves and co-locations; voice infrastructure upgrades; desktop refresh and migration; decommissioning of equipment; and contingency site build out.
- Reduced expenses by $11,500 by eliminating unneeded tiered support.
- Team completed over 230 projects while maintaining a 97% client satisfaction rating and received over 80 Spirit Cards of recognition.
- Diversity Inclusion Leadership Committee (DILC) Communications Sub-Team member and Learning Council Team member.
- Completed roll-out of Sigaba to over 13,000 clients.
- Managed sourcing of Release Management function through GDC process creating 13 new positions with our [company name] Continuum partners.
0-5 years of experience
Led 276 member team which performed 24/7/365 operations and maintenance on cyberspace systems; supported real-time global connectivity to more than 150 satellites
- Used knowledge of project management methodologies to oversee maintenance of communications infrastructure valued at $100 million; ensured service to 8,100 people
- Lead project manager in developing change management and process programs which minimized employee resistance; increased operational and organizational efficiency
- Performed onsite surveys, advised senior executive leaders on methods to meet budget reduction mandates while ensuring continuation of effective and efficient operations
- Mentored team members and conducted professional development sessions; presented material both orally and in writing; enhanced peer relationships and program success
6-10 years of experience
Managed and supported hardware and software operations at one on-site and 24 remote Data Centers, including more than 20 servers providing 24/7 service to 150+ employees.
- Developed, administered and tracked a $300,000 budgeting plan.
- Researched new technologies and calculated future needs to achieve accurate capacity planning. Negotiated hardware and software purchases and maintenance contracts.
- Developed, implemented and monitored service level agreements with staff and customers, ensuring compliance and quick resolution of specific issues. Achieved 99% system availability and 98% customer satisfaction for 8 years.
- Created and implemented disaster recovery plans and procedures for Data Centers, including hot sites for mission critical applications.
- Managed multiple projects, including Progress to SQL migration, Windows XP to 7 implementation, and barcoding system implementation.
- Hired, trained and supervised a 6-member team providing email, server administration, Data Center operations and Help Desk support.
- Facilitated weekly team meetings, individual consulting, and yearly performance evaluations to motivate team members and foster a cohesive work environment.
- Communicated regularly with other senior management and both technical and non-technical personnel to build effective cross-functional teams and ensure accuracy, consistency, problem solving and on-time project completion.
- Setup and implementation of development and production environments for Hyper-V Virtual Machines.
0-5 years of experience
Maintained website, Salesforce Administrator, Authorize.Net Administrator, Email Server Administrator, HubSpot Administrator, ShoreTel phone system and other IT related services.
- Led a team to completely rebrand the company, including the development of a new website and the creation of all new materials.
- Defined company policy by deploying automation across departments to limit human error.
- Overhauled billing practices, reduced costs by eliminating the need for a manual billing company and established a bimonthly billing run internally.
- Utilized custom CMS (content management system) to deliver member content through website.
- Implemented new technology and processes which reduced dependency on legacy systems.
- Supported email users, obtained a Google for Non Profits Grant which provided free business Gmail accounts and performed the email server transition.
- Designed and produced orientation videos to better position the members for success.
- Saved 10+ hours a week in the preparation of promotional materials for member events by implementing a data mapping solution to the creation process.
- Created and maintained online lead generation campaigns, including e-books, webinars, landing pages and marketing emails.
- Served as primary liaison between members and Human Resources Executives to conduct events that promote financial awareness.
0-5 years of experience
Responsible for Management and Service Delivery. Managed activities of a variety of third party vendors and direct report staff related to requests for service. Executed small to large projects, as well as the base support provided for the client’s ongoing business activities. Exercised full awareness of current and emerging technologies and developed IT strategies, which were critical to identifying opportunities for cost savings, synergies, and/or improvements in multiple business units.
- Spearheaded a 12-member team of Advanced Technical Engineers and Architect who supported company assets and enterprise systems for the corporate office and remote locations.
- Full P&L accountability for a $2,000,000 departmental budget.
- Developed and implemented three and five year strategic roadmap plan.
- Designed and presented periodic Dashboard reports to senior management on current programs, future opportunities and client issues.
- Implemented internal change management process leading to a 30% reduction of Help Desk and Desktop problem management incidents.
- Planned, architected, and implemented data recovery solution utilizing Altiris Recovery and Backup Solution for field offices and remote end users.
- Partnered with business units in mutual pursuit of successful project outcomes, with a specific focus on demonstrating alignment of Windows products and solutions to organizational business challenges.
- Managed day-to-day activities of direct report staff related to quality delivery of IT services.
- Managed day-to-day activities with third party vendors implementing technology solutions on behalf of internal clients.
6-10 years of experience
Managed all hardware support including scheduling new installs and maintenance. Responsible for Operating System maintenance including patches. Initially worked within a Sun Solaris environment, which migrated to an Open Source System with RedHat Linux HP and Dell hardware platforms. Managed priorities aligned with change control and risk management processes for new application rollout upgrade timelines. Responsible for hardware evaluations and technical review for new applications and upgrades.
- Built and managed team of nine Systems Engineers and one Process manager.
- Recycled older hardware models while keeping the primary Globex and Clearing systems running on the latest model types.
- Played key role in building out hardware for three new datacenters and partnered with networking, infrastructure and application groups in the process.
- Orchestrated escalated hardware shipments from vendors during peak volume trading, resulting in meeting deadlines for expanding business without any downtime.
- Collaborated with Single Point of Failure (SPOF) Team ensuring all servers were installed to meet the defined fault tolerance parameters.
0-5 years of experience
- Determined requirements and setup 2 new divisions (California and Nevada) for parent company. Site surveys identified extensive infrastructure modification requirements. All modifications completed ahead of schedule.
- Overhauled network security, implemented security standards to bring the organization into compliance with PCI, HIPPA and network security standards needed to secure confidential customer information.
- Determined cost savings and implemented Voice Over IP Phone system
- Managed CRM administrative activities for application with client list in excess of 22,000 members
- Managed IT security operations and business programs to ensure business needs and requirements were always met
- Managed all IT functions and hardware during a 25% growth surge in the organization, all hardware configured and setup ahead of growth surge.
0-5 years of experience
Led all technology activities and initiatives to support a high-end retail business operation, including network administration and all software and hardware support functions.
- Maintained customer databases, ordering systems and billing systems.
- Performed troubleshooting and resolved critical technical issues.
- Overhauled system performance by spearheading conversion from Windows 98 to XP Pro.
- Researched emerging technologies, and issued recommendations for new equipment and application upgrades.
0-5 years of experience
Led all technology activities and initiatives to support a high-end retail business operation, including network administration and all software and hardware support functions.
- Maintained customer databases, ordering systems and billing systems.
- Performed troubleshooting and resolved critical technical issues.
- Overhauled system performance by spearheading conversion from Windows 98 to XP Pro.
- Researched emerging technologies, and issued recommendations for new equipment and application upgrades.
0-5 years of experience
Led the Product Development Department (Technology Team, Course Development Team, and Customer Service) and PD leadership team in all aspects of leadership, management, and accountability (LMA). Created high-performing and accountable teams by hiring exceptional professionals, providing close team mentorship, empowering team members to make decisions, and eliminating poor team behavior.
- Created and executed overall Product Development Strategy with a $2.5M budget.
- Acted as the Agile Coach during the transformation from waterfall to the Agile / Scrum development methodology. Also, improved all aspects of product and project delivery from development processes to automating quality assurance to release management.
- Implemented Lean Startup processes to focus team on product validation & product learning.
- Directed, mentored, and provided department vision for a team of 20+ professionals (Product Manager, Project Managers, Developers, User Experience Designer (UX), Graphic Designer, Business Analyst, QA, Linguists, Customer Support Technicians).
- Maintained an average Customer Satisfaction rating of 97% and time to first contact of 15 hours (industry average is 24 hours) within the Customer Service Team.
- Increased end user engagement and usage by over 50% in 6 months by implementing Google Analytics within web and mobile apps and building an improved user experience across all three platforms.
- Implemented paired programming rotation within the Technology Team to improve cross-application training and productivity.
- Successfully managed and deployed over 15-plus on-going product development projects. These projects included API development / back-end services, design and development for web, Android & iOS refactoring and re-design, optimization for existing products, and new innovative products & courses.
- Go to proposal writer & estimator for all client RFPs estimated over $1M.
0-5 years of experience
Led day-to-day IT operations teams for three sites including infrastructure and desktop support.
- Served as the escalation point for most company IT support issues originating from corporate or R&D.
- Configured and maintained Sun Grid Engine compute grid for R&D.
- Architected, implemented, tested and documented three Sun Clusters. Created HA-NFS servers using ZFS, Brocade fiber channel switches and Storedgetek 6140 SAN arrays.
- Managed Cisco switches, firewalls and routers, Deployment and management of Juniper SSL VPN with RSA.
- Defined overall network architecture and routing and spanning tree policies.
- Deployed, configured and administered 100 RedHat, Ubuntu, and Solaris servers.
- Supported Patent/Legal Departments and outside counsel with E-Discovery.
- Initial implementation of SOX controls, processes and documentation for regulatory compliance.
10+ years of experience
Oversaw North American IT operations facilitating support of business processes including manufacturing, finance, inventory, personnel and budgets. Managed projects ensuring adherence to budget, schedule, and scope while delivering on time. Developed and executed plans for information technology projects including objectives, technologies, systems, specifications, schedules, budget, and staffing, facilitating business improvements. Experienced with ITIL, SAP, Cisco, Blue Coat, EMC, HP, SANs, VMWare, Microsoft Server, Exchange and AD, CRM.
- Coordinated Cisco IP Phone US rollout, streamlining telecommunications.
- Authored IT service level standards creating increased visibility and reporting metrics.
- Facilitated IT integration of business acquisition, increasing standardization across locations, leading to improved support functions, communications, security and overall efficiency.
- Supervised IT employees and infrastructure while maintaining alignment with global operations.
- Oversaw $2 million North America IT budget improving efficiency and reducing operating expenses.
- Developed policies procedures that shaped and strengthened IT while saving the company money.
- Oversaw Windows Exchange Server, Virtual Servers, network, improving performance and reliability.
- Established IT Service Desk, improving operations and promoting IT to the company.
- Managed IT assets and software licensing, resulting in accurate inventories and reporting.
- Oversaw telecommunications, including voice, cellular, Internet and contracts, increasing performance and reliability while reducing cost.
0-5 years of experience
Accountable for meeting and exceeding sales and gross margin goals of a $20M computing business
- Responsible for delivering exceptional customer service and resolving customer complaints/concerns
- Managed department operations, including merchandising, display functionality, and employee scheduling
- Supervised, trained, and developed sales associates
- Proficient in Microsoft Office programs (Word, Excel, PowerPoint & Outlook)
- Proficient in Micros Point of Sales Systems
- Strong ability to work, and lead, in a team-centric environment
- Consistently demonstrate patience under stressful circumstance
6-10 years of experience
Oversee a wide array of IT functions, which include backups and disaster recovery streamlining; contingency planning; IT budget administration; offsite data center management; and network hardware oversight.
- Expertly manage the implementation and support of Hyper-V; Voice over IP (VoIP); as well as multiple remote office locations.
- Render keen oversight to all IT hardware and software purchases and service-level agreements (SLAs).
- Take part in initiating Microsoft Server patch management throughout the company.
- Contributed in achieving 99% system availability, while consistently ensuring system uptime.
- Successfully updated and implemented new software and hardware solutions throughout the company.
6-10 years of experience
Co-Managed day to day operations of Consulting Business with a staff of 17 employees
- Chief Software Developer and IT Manager
- Developed all clinical software & cost-accounting systems used for our consulting business to over 100 clients
- Purchased, installed and maintained all network and computer systems for Consulting Business
- Traveled and installed and trained on all proprietary software systems at all of our Long-Term Care Facility
- Developed, installed and trained all employees on internal auditing systems & external auditing & consulting
- Provided Consulting on Clinical Documentation Methods to clients
0-5 years of experience
Performed as the primary resource and point of contact for all escalations and issue resolutions
- Seamlessly completed more than 130 hardware compatibility list (HCL) listings and 60 projects
- Efficiently determined and evaluated possible areas of improvement while facilitating quarterly reviews
- Formulated strategic technical enablement plans fully integrated with jGTM and business metrics
- Pioneered collaborative approaches which incorporated business partner virtualization initiatives with [company name] storage technology, allowing a win-win situation for all parties involved
- Established partner support plans to facilitate LTO6 launch, network file systems (NFS), and common internet file system CIFS functions related to de-duplication of products
- Facilitated [company name] storage interoperability and certification tests with various independent software vendors (ISVs), such as Arkeia, ASG, Barracuda, CommVault, Computer Associates, Dell, EMC, HP, Microsoft, NetApp, Symantec, and VMware
- Exemplified superior talents in driving multi-million dollars annual storage revenue
- Integrated solutions development guidelines to both partner and [company name] development teams for differentiated value
- Authorized early access to future released system functions to boost client availability within the virtualization environment
- Built and fostered positive work relationships with 12 tier 1 and 2 partners to support [company name] storage business growth
6-10 years of experience
As sole onsite IT professional, supported all technical operations and managed IT operations for US presence of Indian tire manufacturer/distributor. Managed client relationships with corporate office personnel and liaised with corporate data center personnel in India. Supported 5 offices and 1 warehouse with IT solutions in a 24/7, 365 environment. Maintained Windows Server 2008R2, 2012R2, and Active Directory networks, applications, Cisco 2800 series switch, all hardware and infrastructure, and Cisco Unified C 500 series phone system. Manned Help Desk and responded to all tickets in timely manner.
- Successfully bridged communication and cultural gaps between US and Indian operations, earning trust of data center personnel as resource for complex problem resolution and developing excellent working relationships that allowed growth and technical improvements.
- Coordinated with team on build out of new Windows Server 2012 Virtual Network and new client turn-up.
- Directed complete office relocation moving entire infrastructure and installing new inside plant, completing server moves, engaging new ISP, implementing VoIP solution, and expanding operations.
- Implemented Symantec Endpoint Protection allowing remote access, freeing up server space and reducing administrative costs.
- Worked with corporate management to outline budget and plan for migration to iPhones, providing improved communications capabilities.
- Inventoried legacy IT equipment, initiated recycling program and drove depreciation efforts with accounting to reduce capital overhead.
- Coordinated with CFO on IT requirements, made recommendations and provided cost estimations; consistently brought department in under budget.
- Implemented Iron Mountain offsite storage and disaster recovery to allow client to meet SOX compliance.
0-5 years of experience
Prepare/Analyze Crimson database metrics including readmissions, LOS, charges, DRGs and other quality measures as well as coordinating with clinical, and financial management to empower/educate provider groups leading to increased revenues/case severity and cost reduction
- Spearheaded initiatives/solutions identified by Crimson and operational databases to address coding deficiencies, loss of reimbursement and identify potential revenue opportunities
- Identify areas of inefficiencies within the organization, research potential solutions and make recommendations to clinical, financial and executive management to increase productivity and reduce billing lag times
- Led initiatives to improve inpatient/outpatient documentation deficiencies, including transfusions, intubations, and psychiatric diagnosis
- Collaborate with grant program managers to determine all allowable costs as well as representing department at meetings and providing updates
- Prepared and analyzed operational reports including visit volume, provider productivity, coding delays, open visits and diagnosis capture for department chairmen, business development group and executive team
- Project Manager for all aspects of integrated E-Clinical Works implementation and production, monitoring and addressing work flows / billing issues and reduced / mitigated risk to downstream systems
- Attended vendor demos and reviewed proposals for new products/systems
- Coordinated efforts for Hepatitis C initiative to meet NYS regulations
0-5 years of experience
Managed 10 technology analysts responsible for User Acceptance testing and technical business specification validations
- Monitored tracking across all liquidation departments. (Short Sale, Deed in Lieu, and Real Estate Own properties) approved break/fixes, for Global code submitted to Equator
- Enhanced the Service Release process, partnering with Equator and all new servicers, for properties housed and serviced within the Equator application
- Managed the transition and separation of technology support from business support
6-10 years of experience
Consults with Staff Counsel offices/customers regarding technology needs, training and learning requirements. Utilize a variety of media to develop and/or deliver appropriate training solutions which support the goals of the division.
- Managed all aspects of legal training and development for 200 Staff Counsel Employees.
- Deployed, trained and manage Web Client Blackberry network for 100 devices.
- Produced and updated training resources to correspond with software purchases and upgrades.
10+ years of experience
Built, configured, and maintained network of Windows servers (Exchange, FTP, BES, Timberline, Prolog, print), desktop work stations, and work site offices. Trained new users and maintained open office availability for Help Desk type questions and issues.
- Devised and implemented successful data backup and restore schedule.
- Maintained telephone systems, IP and Blackberry / IPhone including inventory, configuration, activation, and cost control.
- Managed multiple rental properties; monthly rent rolls, leases, advertising, settlement billing on commercial leases, and maintenance oversight.
- Maintained vehicle inventory. Scheduled maintenance, inspections, and registration renewals.
0-5 years of experience
- Primary Informatics Support Contact for the National Children’s Study (NCS) in Harris County, Texas Hospitals and Universities (HC-HUNCS)
- Maintained Federal Information Security Management Act (FISMA) and National Institute of Standards and Technology (NIST) SP 800-37 Guidelines to Develop and Implement HC-HUNCS Informatics Infrastructure
- Participated in Weekly Conference Calls with IT Coordinators and Data Security Team at NCS Study Centers Nationwide and NICHD-NCS Program Office
- Researched and Recommended Computer Upgrades, Software Solutions and Application Development in Current Environment
- Collaborated with Study Center Principal Investigator and Research Staff on Evolving NCS Informatics Guidelines
- Developed Project Plans for Web Development Initiatives and Enhancements
6-10 years of experience
Communicated effectively to upper level management.
- Organized and executed projects in time and on budget.
- Developed and maintained technology budgets.
- Supervised network administrators and contracted staff.
- Promoted team work and collaboration throughout the organization.
- Maintained and developed technology policies, procedures, and processes.
0-5 years of experience
Development and operation of in-house labor, inventory, order entry, sale quoting, and payroll systems.
- Spearheaded implementation of Electronic Data Interchange projects with major customers.
- Implemented and maintained CAD-CAM software.
- Developed and maintain strong IT budget
- Lead strong Information Technology team
6-10 years of experience
Managed and maintained all aspects of H & R Block’s IT systems for 300+ offices in Georgia, Alabama and South Carolina.
- Oversaw implementation, monitoring, maintenance, development and support of IT systems, including networks, servers, PCs, operating systems and Telco equipment.
- Managed recruitment, training, supervision, scheduling and evaluation of a staff of 35 Field System Technicians (FSTs); approved all personnel expenditures.
- Supervised FSTs in resolving IT issues in a high volume, time sensitive environment.
- Communicated regularly with District Managers and executives, including the Regional Director, Division Technology Manager and Vice President/Managing Director.
- Analyzed existing IT systems and made recommendations for improvement; member of H & R Block’s committee for analysis and improvement of IT systems.
- Prepared and presented reports regarding IT systems capabilities, procedures and processes, including presentations at H & R Block Office Manager and IT conventions.
- Administered and maintained SharePoint site for the SE territory.
- Tracked and managed all Clarify tickets for issues and projects in the region.
- Documented and updated software updates and enhancements.
6-10 years of experience
Negotiated support contracts to produce cost savings; encouraging effective resolutions within expected time frames
- Responsible for creating training materials for POS software and hardware. Spearheaded improvements in automation and procedural enhancements for the both stores and Home Office
- Responsible for communications platform including both telephony systems and internet access for all stores and Home Office. Reviewed monthly communications expenses to seek out cost savings
- Responsible for successful implementation of technology in New Store Openings or Store Closings; included review of store blue prints to ensure proper wiring for all needed equipment as well as support to outside vendors as needed for clarification
- Prepared budgets and made recommendations for each year’s hardware/software needs based upon company growth and goals
- Oversaw stability of ERP platform; responsible for testing and implementation
- Built strong and trusting business relationships with vendors
10+ years of experience
Managed more than 60 Mission Critical Applications using Single-Sign-On Technology
- Managed a staff of on-shore and off-shore Application Performance Test teams for IT mission critical Applications.
- Managed the planning and deployment of various power, hardware, and network equipment to various Verizon data centers.
- Designed Application Performance Training program for more than 300 IT employees
- Directed Technology deployment business plans and cost analysis for various Verizon Business units.
0-5 years of experience
- Managed the Sales Operations Department including lead generation, sales automation and sales material creation
- Developed, implemented and maintained network infrastructure, website and email server
- Material participation in large deals; played a key role in securing new business and high-value accounts
- Led marketing development, account planning, pipeline management, and business development
- Created and conducted solutions-based sales training program
0-5 years of experience
- Administered custom electronic proposal management system (EPMS) used worldwide
- Managed global users and developed training, created custom security for proposal sites and provided first-level support and troubleshooting through issue-tracking system
- Wrote business cases for IT governance compliance and collaborated with IT developers to design/implement/verify enhancements
- Maintained in-department hardware, software and networking issues on PCs and Macs
- Managed computer assets and provisioned users through global access system
0-5 years of experience
Managed local technology staff in support of offices in Boston and Maine. Responsible for asset procurement, deployment and tracking. Provided hands on support for diverse environment consisting of multiple Operating Companies, each with distinct software, policies, and needs. Supported and managed telephony, Remote Access, account creation and maintenance, hardware lifecycles, conferencing, messaging, and a variety of internal and 3rd party applications. Responsible for all software deployment and new software rollouts. Responsible for ensuring all security policies, including drive encryption and antivirus protocols in place and functioning. Extensive use of remote support services, notably Dameware to assist remote office locations.
- Managed relocation of Boston office, 400 colleagues, without business disruption.
- Worked with business leaders to ensure seamless delivery of all technology initiatives.
- Boston was a pilot office for several software initiatives, including the transition from Lotus Notes to Outlook.
- Managed and supported two offices in Maine without local onsite support staff.
- Maintained and recycled hardware inventory for maximum use and cost benefit.
- Managed staff of two technicians and maintained consistent superior service and support to our user base despite one of the largest tech to head count ratios in our entire organization.
0-5 years of experience
- Targeted accounts to meet annual goal of $1.6 million in new sales.
- Work daily with large vendors closely such as Cisco, EMC, VMware and Citrix as well as working with new technologies.
- Maintained relationships with executives from existing accounts. Prepared marketing strategies and promotional planning for each quarter.
- Consulted clients as to the right solution for their network infrastructure.
- Priced and coordinated POCs and shipment while promoting professional services and training.
- Successfully met all quarterly quotas while utilizing Salesforce, Quickbooks, Smartprocure, MS office, QuoteWerks, Citrix daily.
0-5 years of experience
Performed troubleshooting and diagnose PC, hardware, software, and network problems.
- Installed and maintained company computers and network systems.
- Set up workstations for new and existing employees.
- Migrated computers from Windows XP to Windows 7.
- Resolved end user issues relating to computer systems or company technology.
- Installed, maintained, and repaired company hardware such as printers, fax machines, and phones.
0-5 years of experience
Deployment, monitoring, maintenance, development, upgrade and integrations of information systems
- Initiated and Managed a large cloud computing system project for a specialized accounting software
- Project Management
- Implement, manage and diagnose Firewalls, switches, VoIP Telephone Systems
- Vendor relations, purchases and budgeting
- Developed Information Technology policies, to include Disaster Recovery and Business Continuity plans
- Managed Information Technology systems in over 3 locations
0-5 years of experience
Managed the planning, development, and installation of network systems by evaluating current and future business requirements.
- Owned IT responsibility for a 400+ seat call center.
- Managing Advisor ramp to a 700 seat call center.
- Worked to streamline the IT support model.
- Managed the installation, maintenance, and monitoring of the organization’s LAN.
- Oversaw installation and support of 400+ Macs.
- Provided daily supervision to desktop support employee.
0-5 years of experience
Service DTI’s internal and external Electronic Data Discovery customers by providing client specific load files that enable the loading of data and images into client’s litigation support systems.
- Work closely with Project Managers and Director of Operations on projects that require customized post-processing to develop workflow requirements and project procedures.
- Provide technical support, reconciliation, and solutions for ongoing and completed projects.
- Responsible for a team of 9 specialists which includes conducting interviews, hiring, scheduling and reviews.
6-10 years of experience
- Planned, prepared, and managed an approximate $1.2 million annual operations budget.
- Managed all technology projects including network infrastructure installation, audio-visual equipment installation, server installation, software installation, and upgrades.
- Recruited, selected, directed and evaluated nine full-time staff.
- Developed, implemented, and administered best practice policies and procedures to ensure data integrity, network and data security, and disaster recovery.
- Developed and maintained information technology systems including financial management, human resources, library management, telephone and network infrastructure.
- Coordinated the purchase, installation, operation, and maintenance of hardware and software for 375 desktop computers.
- Led ongoing strategic planning for technological advancement by participating in the development of the Library’s strategic plan.
- Directed technology continuing education programs for Library staff and the public.
- Presented information to the Library’s Board and the Kansas Legislature.
- Acted as Library spokesperson on public policy issues regarding technology.
0-5 years of experience
Responsible for Technical Center IT colleagues and computer operations datacenter.
- Managed the Technical Center IT Budget.
- Managed the Detroit area computer operations center.
- Supported enterprise wide-area-network.
- Supported and maintained local area network.
- Supported and maintained over 150-node network including both PC and Unix workstations.
10+ years of experience
Responsible for overseeing all Field Service Technicians are completing office & classroom setup, plus office & classroom breakdown for the upcoming tax season.
- Occasionally, responsible for overseeing a transition with a Company office to Franchise office and vise versus.
- Managed all aspects of technology for a three states region which includes Washington D.C, Maryland and Metro Virginia; with approximately 192 offices.
- Interview, hire, train, schedule and manage approximately 10 – 15 seasonal and year round Field Service Technicians to support a multi-district (10 – 12) Region.
- Insuring primary office setup targets are met for office functionality each tax season by directing the daily activities of the Tech staff, assigning duties to maintain quality performance in a timely fashion through a proprietary tracking system.
- Various project management responsibilities include budgeting, inventory, allocating and surplus retired hardware.
- Provided liaison between District Associates, District Management and Division Technology Manager to identify and resolve computer issues.
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Technology Manager
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
