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0-5 years of experience
Performance and capacity lead for the UNIX platform with special concentration on SAP, ORACLE and DB2 environment for The Coca-Cola Company account team.
- Analyzed capacity trends for the p-series server frames with follow-up action plan reducing the need for additional hardware purchase
- Provided capacity analysis and assessment of performance for the SAP releases and rollouts.
- Championed the performance analysis methodology utilizing Precise for SAP/ORACLE/DB2 in order to correlate the transaction, SQL and server performance metrics
- Created the process for and led the effort to upgrade AIX versions and TL levels on 500+ serves
- Led the SAP database refresh process for release testing
- Validated operational readiness of the newly built AIX, Linux and Guardium servers. When the server is certified as operation-ready it leads to increased revenue for the service provider
- Upgraded the InfoSphere Guardium collectors and agents to versions 8 and version 9 on all ORACLE and DB2 servers in the UNIX space. Built administration and maintenance scripts and processes to enhance productivity of Guardium administration.
6-10 years of experience
Engaged and managed strong business relationships with all customer accounts to ensure high levels of service, response, and the overall success of customer-driven business and technical strategies.
- Procured, implemented, and configured all business and account-related equipment, providing products and services aligned to internal business and customer-defined requirements.
- Managed all aspects of IT design, implementation, administration, and support processes to ensure the availability, operability, and stability of all network assets.
- Researched and recommended new technologies to achieve improved network performance while controlling and reducing the costs of IT operations.
- Serviced major corporate clients including Cabo Wabo and the St. Louis Cardinals.
0-5 years of experience
Lead for the development of the new customer relationship management tool (Salesforce) from all phases of the implementation process (Plan, Design, Build, Test, and Deploy) that replaced legacy systems.
- Conducted multiple rounds of Commercial Room Pilots with stakeholders to capture additional requirements and to demo functionality of the system.
- Established a strong client relationship in order to understand and capture their requirements by creating/updating a series of documentation documents for System Implementation projects such as the Requirements Traceability Matrix, Profile Management Workbooks, Reporting documentation, Configuration Workbook, Business Process-flows, Test Script Templates, etc.
- Lead multiple rounds of UAT by identifying the appropriate stakeholders and created test scripts for each stakeholder to execute. Analyzed all Pass/Fail results from the users and conducted many rounds of defect testing to flush out any issues within the system and received final sign-off from the users.
- Conducted three rounds of testing, including conversion testing of data from Legacy Systems to the new system by using analytical and complex formula via Excel.
- Supported Change Management with Post Go-Live training and activities in all areas of the system and conducting 1-on-1 training with the clients.
0-5 years of experience
Project Manage technology project life cycle processes from initiation to completion
- Research, selected and qualify potential equipment vendors
- Implemented OC-3 SONET rings and ordered voice elements
- Managed data migration Cisco network elements
- Designed and implemented the network security, recovery & redundancy plans
- Wrote and executed RFQs & RFPs
- Implement and configured Cisco/Nokia Firewall complex.
- Design and execute the Firewall connectivity, failover and ACL rules test plans
6-10 years of experience
Supervised all computer repair services within the store including hardware, operating system, and software installation and set up, as well as virus and malware removal; maintain sales floor and motivate sales in all departments, especially technology.
- Met company sales goals in services by 150%
- Communicated technical jargon in easily understandable terms to the customer
- Managed several computer repair services at once and complete within a timely manner.
- Achieved an award for Employee of the Month for superior customer service and service sales
0-5 years of experience
- Led teams of over 15+ individuals for 2 major enterprise initiatives with aggressive timelines and over 10 minor modification initiatives to expand Medicaid for over 500,000 Pennsylvanians
- Managed fast-paced business transformation project throughout all the SDLC phases from initiation through development, testing, and deployment implemented nearly 1000 system requirements in less than 6 months
- Facilitated more than 40 system design sessions, often with 50 or more business and technology stakeholders.
0-5 years of experience
Provided system and user support to McGraw Hill 55 Water Street site.
- Updated and prepared documentation as required.
- Reviewed the process and business methodology to improve productivity.
- Provided desktop and server support as required on a 24 x 7 basis.
0-5 years of experience
A startup providing fleet management and tracking services in India.
- Designed and implemented virtual datacenter architecture using AWS EC2, RDS and load balancer with geographical redundancy.
- Integrated tracking software. Built and led a feature development team to achieve technology edge over competition.
- Developed local resources in India for sales, support and deployment.
0-5 years of experience
Managed the integration and testing for the GeoSAR radar flight software (C, VxWorks) and control system (UNIX, NT/Embedded, TCP/IP Inter-processor communications).
- Performed system-engineering activities such as defining requirements, interfaces and software architecture.
- Coded a portion of the operator interface and provided on-call support during flight test.
- Led effort to redesign GeoSAR's software, eliminating cost over-runs and enabling accelerated flight-testing.
0-5 years of experience
Worked with sales team to gather customer's business goals, needs, general business environment to solve client's information technology challenges
- As a part of professional services team, was involved in data analysis, data scrubbing to assist client's manage their portfolio and assess risk
- Managed off-shore technical team and delivered several projects on time, on budget, with highest quality, and high level of customer satisfaction
- Involved in transition of processes offshore as a part of corporate restructuring
10+ years of experience
Integrator between business customers and technology development specializing in retaining and enhancing revenues through customer interactions and custom automation support. Provider of business analysis defining problem trends and strategy for process changes that maintains optimal customer support and satisfaction.
- Expanded client base by providing technical and business consulting with customers, sales, and vendors in a multi-state area.
- IT Project Management lead enabling team collaboration across multiple operational companies to analyze business needs, implement customer solutions, and streamline technical product support across the United States.
- Responsible for developing, testing, and training of custom VB.Net and VBA applications supporting custom solutions.
- Team SharePoint site Administrator promoting project cohesiveness across the workgroup.
- Team Subject Matter Expert on various products providing training and single resource contact information to the workgroup.
0-5 years of experience
Providing direction, guidance and leadership for a contractual service that HP has with a major financial institution.
- A proven member of the HP leadership team that interfaces with clients on issues and technology.
- Providing leadership on the HP services governance team regarding risks and controls.
- Implementing reporting systems for services being provided by HP.
- Providing staffing and training.
- Providing input and guidance on cost controls and revenue opportunities.
0-5 years of experience
Consulted clients on computer workstation build specifications.
- Installed and configured Linux and Unix (Debian, Ubuntu, CentOS and FreeBSD) on computers for use as file, web, database and media servers.
- Flashed and configured routers with dd-wrt firmware for use as wired network switches.
- Developed Python scripts to manage media files on DLNA and XBMC/Kodi servers.
- Generated HTML pages using Perl for viewing media content within a web browser.
0-5 years of experience
Provide mobile, server and desktop technology support, including hardware/software installation,
new system purchases, updates, troubleshooting, and Windows 7/OS system migrations.
- Sustain and troubleshoot proprietary software and programs attributed to [company name].
- Specialize in support of Samsung Galaxy Tab 2 tablets for Field Service Representatives
- Perform imaging/software installation of new user laptops and PCs.
- Update and troubleshoot internal servers as needed.
- Assist with technological help desk items as needed.
6-10 years of experience
Consult with small companies and non-profits analyzing numerous business, workflow and technology issues to find solutions to achieve better operational efficiency and lower costs.
- Provide services to over 50 clients in various industries including Agri-Business, Advertising, Legal, Churches, Medical, Marketing and Sales.
- Design, recommend and implement solutions involving hardware, software and cloud services.
- Manage vendors and projects through entire project life cycle.
- Provide ongoing support on-site and via remote access technologies.
10+ years of experience
Under limited supervision, serves as a central point of contact for a defined customer base to analyze and evaluate information and business process requirements.
- Research their Enterprise Resource Planning (ERP) system or database to develop a seamless integration between customer automation systems, FedEx software and/or FedEx deployed technologies.
- Partner with other technology teams to analyze business needs, implement customer solutions and provide technical product support.
- Measure and analyze problem trends and validates need for process changes to maintain optimum customer support and satisfaction.
- Serve as lead liaison between business customers and technology development. Concentration to detail is optimal for customer satisfaction
0-5 years of experience
As a QA Test Engineer on the Operations and Maintenance Team, facilitate the implementation of the Student and Exchange Visitor Program's (SEVP) mission critical system - the Student and Exchange Visitor Information System (SEVIS)
- Interact with product owners/management (DHS and Dept. of State), project management and development teams to develop a strong understanding of the project and testing objectives
- Work closely with developers, project manager and other stakeholders throughout the SDLC executing test iterations, tracking and reporting results, troubleshooting and coordinating defect resolution
- Design and create test conditions to address business and technical use cases
- Perform peer, functional and regression testing and create corresponding test cases
- Update the Development Test Analysis Report and the Development Test Plan with testing results
- Develop the automation strategy/effort and generate scripts to perform automated testing cycles using HP Quality Center and HP Quick Test Professional
- Execute and analyze automation test results
0-5 years of experience
Plans and manages the installation, configuration and tuning of SAN and storage hardware and software for the Navy and Marine Corp Intranet (NMCI). Responsible for operating within defined operating model and processes to provide ongoing (remote/onsite) technical support & maintenance of production and development systems and configured services running on various platforms.
- Maintaining partnerships and leveraging market technologies associated with SAN vendors, product enhancements and product roadmap
- Developing, implementing and overseeing policies and procedures to ensure consistent storage provisioning, uptime, regulatory compliance and data protection
- Managing and providing current disk/tape storage usage statistics and providing future projected growth estimates
0-5 years of experience
- Provides technical leadership and direction to financial advisors and internal staff in the utilization of fully integrated technology solutions
- Conducts analysis, designs, and develops integrated technology solutions.
- Technology expert and consultant to develop and propose solutions that meet the technology and business requirements of new advisors with technical emphasis is on hardware capabilities, software requirements and systems integration.
- Presents technical demonstrations and assists in the development of responses to customer requests and proposals as required.
- Establishes various business relationships with business development analysts and consultants, and outside vendors and headquarter business units
0-5 years of experience
- Provided technical support for 90 staff members at the Student Health Center
- Be part of Office 365 Migration Team moving 5,000 email accounts from Exchange to Office 365.
- Develop strategy for the roll out Office 365 project and plan time frame, tool, and milestone.
- Develop documentation, test, and implementation plans for Office 365.
- Support 3,500 staff and faculty on Office 365 applications.
- Support 20,000 students with Google application
10+ years of experience
Under limited supervision, serves as a central point of contact for a defined customer base to analyze and evaluate information and business process requirements.
- Research their Enterprise Resource Planning (ERP) system or database to develop a seamless integration between customer automation systems, FedEx software and/or FedEx deployed technologies.
- Partner with other technology teams to analyze business needs, implement customer solutions and provide technical product support.
- Measure and analyze problem trends and validates need for process changes to maintain optimum customer support and satisfaction.
- Serve as lead liaison between business customers and technology development. Concentration to detail is optimal for customer satisfaction
6-10 years of experience
Work with executives of growing companies to help improve business processes, create
efficiencies, and ultimately become more competitive by providing consultative advice on how to build out a robust, enterprise architecture.
- Work together with account managers and partners and other teams to establish and understand the customer business needs and technical requirements.
- Responsible for delivering the technical and business value of middleware, database, and various tools via technical presentations or POVs.
- Responsible for training and mentoring of new account managers and technology sales
0-5 years of experience
Resolving network issues in private and commercial settings
- Advise customers on how to use and maintain technology to meet their business or personal needs
- Work with clients to determine clients technology needs by implementing software, hardware and network requirements
- Testing, installing and monitoring new systems
- Prepares documentation and presents progress reports to customers
- Identifying potential clients and building and maintaining satisfied clients
0-5 years of experience
Provide instruction and coaching on interfacing with technology.
- Analyze customer needs and provide recommendations.
- Install and configure home networking equipment.
- Optimize existing network clients by selecting and installing hardware upgrades.
- Improve computer performance via malware and virus removal and ensure future protection by installing appropriate security software.
- Provide basic website builds and manage domain registration and hosting.
10+ years of experience
- Maintain a thorough knowledge of the organization and adhere to all organizational standards.
- Keep immediate supervisor well-informed of activities and recommends corrective actions.
- Manage and maintain Microsoft Windows applications and systems including but not limited to Windows
- Manage the acquisition, installation, and maintenance of the organization's local area network
- Manage network operations to include: troubleshooting connectivity issues, installing and maintaining
- Responsible for planning, organizing and providing cost saving and effective methods for IT
0-5 years of experience
Conduct ongoing research into emerging modes and models of teaching and learning.
- Identify academic technologies that have strong potential for improving teaching and learning effectiveness.
- Partner with faculty in support of their research related to use of academic technologies in teaching and learning.
- Disseminate best practices for effective use of academic technologies.
- Consult with faculty on effective use of academic technology, through workshops, one-to-one consultation, and special events.
- Create documentation for use of academic technologies and for troubleshooting minor issues.
- Manage and administer the online course evaluation (OCE) process for online learning courses as well as campus courses. Create, improve and maintain the Online Course.
- Develop and maintain expertise in all institute-supported academic technologies, and those being piloted.
- Provide in-service training for all ILI staff to use and support academic technologies effectively.
- Design and deliver instructional content for faculty development in teaching and learning, using appropriate application software and authoring systems, seminars, demonstrations, learning sessions and publications.
0-5 years of experience
- As scrum master, empowered a team of 5 to create a collaborative filtering
- Created a patent-pending NLP-based algorithm which extracts relevant
- Developing a D3 library for rapid visualization of clients' big data
6-10 years of experience
- Analyze, design, test, and evaluate network systems, such as local area networks (LAN), wide area networks (WAN), Internet, intranet, and VOIP telephone system
- Develops training schedule and materials for all staff
- Design and implement network configurations, network architecture, and systems
- Evaluates the organization's technology use and needs and recommend improvements, such as hardware and software
- Meet with department heads, managers, supervisors, vendors, and others to solicit cooperation and resolve problems
- Research and recommend hardware and software suitable for the organization
Technology Consultant Duties and Responsibilities
The specific responsibilities of a technology consultant can vary from client to client, but most share several essential duties:
Assess IT Needs and Requirements One of the foremost duties of a technology consultant is assessing each client's IT needs based on a variety of factors. This can include assessing both internal needs to support employee activities, as well as client-facing IT elements. In this aspect of the role, the technology consultant gathers extensive data related to network usage, client service metrics, and server load and determines the organization's data management and security needs, as well as desired outcomes and potential scalability.
Examine IT Capabilities In addition to gathering needs and business requirements, technology consultants also analyze their client's current IT capabilities. This can involve highly technical assessments of server capabilities, security methods and technologies, and personnel training and expertise. Technology consultants examine these elements of an organization's IT infrastructure both independently and in tandem to fully understand their client's IT operations.
Identify Potential IT Issues While examining each client's current IT structure and capabilities, technology consultants also identify potential flaws or issues within the IT system. While this primarily involves examining technologies and systems for security flaws, potential sources of failure, and vulnerabilities, it can also include examining organization-wide policies for data management and determining whether the client's training materials adequately address potential IT security flaws.
Provide Technology Advice and Guidance Technology consultants work closely with chief technology officers (CTOs) and chief information officers (CIOs) to provide recommendations and guidance on IT technologies, services, and systems. This guidance can range from improving IT policies through training to implementing entirely new systems and servers to address the organization's current and future IT needs. For growing companies, technology consultants may focus their efforts on scalability.
Integrate New Technology and Solutions Frequently, technology consultants also work directly with IT departments to integrate new solutions and technologies. They may work with IT departments and database professionals on server migrations, for example, ensuring that the transition does not cause excessive downtime throughout the organization. Additionally, the technology consultant may conduct organization-wide training on new systems and practices.
Improve Process Efficiency Finally, technology consultants identify and utilize methods to improve current processes and uses of technology to better align them with business goals. After examining the client's current capabilities and requirements, the technology consultant may determine that new technologies are unnecessary and that improved utilization of existing systems makes more sense financially for the client. The technology consultant then leads in training personnel on more efficient and effective methodologies.
Technology Consultant Skills and Qualifications
Technology consultants advise businesses on information technology to support business goals and profitability. Most technology consultants have at least a bachelor's degree and the following skills:- Analytical skills - technology consultants analyze an organization's current technologies and needs to make recommendations and provide guidance, so they should have strong assessment and analysis skills
- Business strategy - to successfully guide IT decision-making, technology analysts also need a strong sense of business strategy and a high level of familiarity with their client's goals and objectives
- Market expertise - technology consultants should also understand their clients' industries and be able to identify ways that technology can impact market share and create a competitive edge
- Problem-solving skills - technology consultants should be exceptional problem-solvers, able to assess a client's current shortfalls and devise creative and technical solutions to address these issues
- Team coordination - in this role, technology consultants work closely with CIOs, CTOs, and IT departments to implement new technologies, so effective team collaboration is vital
- Communication skills - technology consultants should also be strong written and verbal communicators, since they interact with personnel throughout their clients' organizations and frequently work with technology vendors
Technology Consultant Education and Training
Generally, technology consultants have at least a bachelor's degree in a related field such as information technology or computer science. Many also have advanced degrees in technology or business-related fields. Additionally, most technology consultants have practical, hands-on experience with information technology as system administrators or architects, IT managers, or executives. While there are few opportunities for on-the-job training in this role, technology consultants do need to constantly stay on top of technological developments and emerging industry-specific trends to provide sound and timely guidance.
Technology Consultant Salary and Outlook
While the Bureau of Labor Statistics (BLS) does not provide specific salary or employment outlook data for technology consultants, its data on computer systems analysts may provide a helpful starting point because of the overlapping duties of these roles. As of May 2017, computer systems analysts earned a median annual salary of $88,270. The lowest-paid workers in this role earned less than $53,750 per year, while the highest-paid ten percent earned more than $139,850. It is also worth noting that many technology consultants work on a freelance or contract basis, which can result in wide variance in salaries. The BLS expects computer systems analyst employment to grow at an average pace of nine percent between 2016 and 2026.
Helpful Resources
We searched the web and found several resources to read and connect with if you're considering a career as a technology consultant:
Professional & Technical Consultants Association (PATCA) - the PATCA is a professional organization for technology consultants, providing networking events and professional development resources.
How to Start and Run an IT Consultancy Business: Become a Consultant, IT Entrepreneur or Start an Information Technology Consulting Firm by Srikanth Merianda - read this book to learn how to begin working as a technology consultant and gain new clients. "A Day in the Life of a Technology Consultant" - in this interview, technology consultant Paul Day explains his role and responsibilities, along with the challenges that technology consultants need to manage.
The Nomadic Developer: Surviving and Thriving in the World of Technology Consulting by Aaron Erickson - this book explores technology consulting, with a particular focus on transitioning from a development to consulting role.
Information Technology Cover Letter Examples
