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Technical Support Agent Resume Samples
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Candidate Info
5
years in workforce
1
year at this job
BS
Computer Science
Technical Support Agent under Verizon Contract
- Troubleshoot and diagnosed technical issues for Verizon customers involved with cable, internet, and phone service.
- Managed support tickets and coordinated with on-site technicians in order to get services running in a timely manner.
- Utilized phone systems and network tools to remotely fix customers issues.
Candidate Info
7
years in workforce
2
years at this job
AAS
Applied Science
BS
Information Technology Software
Technical Support Agent
- Served in Advanced Tier capacity to answer multi-line phone system's incoming call center calls
- Provided customers with technical assistance concerning hard wired / wireless Internet connection configurations, Internet protocol television services, voice over Internet protocol telephone services
- Entered data into proprietary software to document calls / results of complaint resolution
- Assessed and triaged calls to escalate when necessary
Candidate Info
13
years in workforce
3
years at this job
Voc
Vocational Degree
Tier 2 Technical Support Agent
Call Center Agent providing various technical support and customer service expertise.
- Provide customer support for Internet, VoIP phone, and email support for over 200 companies.
- Personal customer interaction and problem resolution to restore connectivity as efficiently as possible.
- Advanced trouble shooting into email issues and VoIP phone problems.
- Cable Television support.
- Scheduling technician visits when problem was beyond resolution by means of standard trouble shooting procedures.
- Assurance of customer satisfaction through problem resolution or customer education.
Candidate Info
22
years in workforce
4
months at this job
BS
Business Information Systems
Pc Technical Support Agent
- Provided quality customer service and technical support by assisting customers with setup and configuration of ADSL service
- Assist customers with troubleshooting Internet connection, web browser, personal web space, and email issues
- Demonstrated effective organizational, communication and time management skills while provided training and support via one-on-one mentoring and as an assistant to Operations
Candidate Info
12
years in workforce
4
months at this job
BS
Computer Science
Technical Support Agent
- Installation and Troubleshooting Tax Software running on Windows Operating Systems Win7, Win10
- Diagnose and troubleshooting sharing and permissions errors on home and office networks.
- Presenting a calm and professional attitude in high pressure situations.
- Striving to consistently meet and exceed department goals providing superior service.
- Documenting all customer contact accurately and efficiently within specified guidelines
Candidate Info
7
years in workforce
1
year at this job
HS
Art And Biology
Medical Assistant And Phlebotomy
Ok. - Technical Support Agent
Excellent customer service
- Assisted customers troubleshoot and resolve their equipment issues over the phone
- Took payments
- Answered any billing or additional questions
- Marketed new products and programing
- Made sales on packaging and other services
Candidate Info
5
years in workforce
5
months at this job
C
Certificate
AS
Pc Support
BA
Applied Arts And Science
Technical Support Agent (contractor)
- Lead the project involving the refurbishing and capital reclamation
- Used ghost to handle all reimaging of PCs and new desktop deployment
- Performed process improvement for DoD wipe of all hardware returns
- Gathered requirements to assist in network management changes
- Performed Risk Assessment of new network firewall request
- Reviewed firewall rules for efficiency
- Troubleshoot ZTE android phones regarding security connection, network connectivity, and reset.
Candidate Info
9
years in workforce
4
months at this job
BA
Business Administration
Technical Support Agent
- Handled high volume of calls in a timely manner for people that needed help with their alarm systems.
- Worked under pressure to get call volume down and meet monthly requirement's for customer satisfaction.
- Gathered information needed to be able to help the customers with their alarm system.
- Would coordinate with other departments in the company to be able to best assist the customer so all needs could be met.
Candidate Info
6
years in workforce
2
years at this job
AS
Associate of Science
BS
Bachelor of Science
Technical Support Agent
- Provide assistance, coordination, and support of low complexity applications
- Provide end-user support (including Administration assistance)
- Use Active Directory Management Site to unlock and accounts and reset user passwords
- Provide support with VPN issues and Tokens (RSA SecureID)
- Grant/Deny users access to data center through MyServices
- Create and modify service tickets
Candidate Info
6
years in workforce
1
year at this job
HS
High School Diploma
AS
Criminal Justice; Liberal Arts
Samsung Technical Support Agent
Samsung certified smart technician agent
- Samsung Certified technical support agent
- Diagnose and troubleshoot Samsung home appliances
- Dispatch customer profile to certified technicians
Candidate Info
4
years in workforce
2
years at this job
Technical Support Agent
Provide technical support to customers via telephone.
- Manage all contacts with customers to required quality standard.
- Handle required number of contacts to ensure team meet client expectations.
- Troubleshooting and researching technical and gaming issues.
- Keep product knowledge up to date for all client products.
- Research new resolutions for addition to knowledge database.
- Perform any other duties related to technical support as and when required.
- Ensure that client escalation procedures are adhered to.
- Responsible for providing exhaustive and complete troubleshooting before escalation.
Candidate Info
8
months in workforce
8
months at this job
Technical Support Agent
- Telecommunication Verizon FiOS
- Marketing Specialist African food Supplier since 06/16/2011 to present (PT)
- Cook Puckers Wings Bar
- Tech Support Everton's Computer
- Mobile Tech Guy DFW (personal Business)
- Retailing/Stock Town East Hollister
- Kitchen Helper/Prep Cook White Rock Court Retirement Home Dallas
Candidate Info
4
years in workforce
4
years at this job
Help Desk Support
Computer Networking
(general Studies)
Technical Support Agent
- Audiovisual set-ups
- Set-up new desktop and laptop computers, monitors, and printers
- Install and configure applications and operating system software and upgrades
- Configure Microsoft Outlook
- Configure Routers
Candidate Info
7
months in workforce
7
months at this job
Literature
Computer Systems
Technical Support Agent
- Support customers over the phone to troubleshoot product issues.
- Port forwarding on basic ISP routers and home routers.
- 40-50 calls per day.
- Proactively identify top ticket generators for inclusion in the internal knowledge base.
- Work with internal and external customers to resolve issues, troubleshoot, and gather more information about problems.
- Use technical knowledge to evaluate problem tickets and respond within timeframes, and as needed escalate to appropriate support personnel.
- Provide feedback and suggestions about process modifications and areas for improvement.
- Management gave me the opportunity to take the lead to teach and train the new hires work flow process.
- Helping out with the helpdesk queue with tickets for callback resolution.
Candidate Info
13
years in workforce
7
months at this job
HS
High School Diploma
Technical Support Agent
- Answer and handle technical support calls for Frontier Communications residential and business clients.
- Politely assist customers with computer problems, and network connection issues.
- Sell and recommend Security software to clients.
Candidate Info
3
years in workforce
1
year at this job
Surgical Technology
Customer Service/technical Support Agent
- Build rapport with customers over the phone
- Resolve billing and technical issues utilizing critical thinking.
- Provide courteous and knowledgeable customer service
Candidate Info
3
years in workforce
2
years at this job
HS
Medical Billing And Coding
Insurance
Technical Support Agent / Customer Service Representative
- Answer incoming calls to provide client support and technical issue resolution, and accept payments.
- Respond to and diagnose problems through discussion with users.
- Document and track problems to ensure a timely solutions.
Candidate Info
17
years in workforce
10
years at this job
C
Leadership Awards
Technical Support Agent
- Assist customers with general issues concerning their accounts.
- Troubleshoot customer phone issues
- Help with billing related issues
Candidate Info
17
years in workforce
8
months at this job
BS
Paralegal Studies And Business Management
Efda, Rc
Gaming and Technical Support Agent
- Answer phones and respond to requests
- Identify, research and resolve Customer challenges and requests
- Use company tools to assist customers and document interaction
- Providde customers with supporting information as it relates to their needs
- Followup communication beyond the initial contact as applicable
- Document notes, reports and logs on appropriate accounts
- Inform Manager and Support team of trends or emergining issues
- Recommend process improvements under use my voice
- Follow assigned schedule and adhere to attendance policy
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