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0-5 years of experience
Spearheaded the Development team as a Release Manager for three consecutive quarterly delivery schedules resulting in 100% on time deliverables with only 10% defects – an all-time low in defect numbers.
- Innovated new “Ticket Refund Workflow” for Qantas Airways by implementing new designs and removing redundancies, which saved $300,000 bi-annually in preventing a ticket reject.
- Tweaked the “Fees Workflow” for the carrier by modularizing the code into organized functions saving 12 seconds which helped in increasing the productivity of one agent by 10% and revenue by $1.5M.
- Implemented testing automation by creating dynamic test cases resulting in $90,000 saving for the client annually and reducing almost 60% defects.
- Lead the team which achieved an all-time high Customer Satisfaction Index (CSI) of 96% in 2011.
6-10 years of experience
Managed all phases of project development and implementation by ensuring that business deliverables were completely satisfied, on time and within budget. Overall responsibility to deliver technical solutions to business problems within scope, budget, schedule and quality constraints while providing leadership to the team. Drove process improvements and operational stability.
- Exceeded offshore staffing ratio (85%) relative to the expectation (65%)
- Defined Change Control Process
- Increased efficiency and reduced cost per account (CPA) from $2.68 to $1.99
- Implemented Day 2 enhancement projects in Production Environment
- Ensured 99.9% system uptime in production
0-5 years of experience
Supervised a team of up to 8 people in multiple locations to successfully deploy releases into Production across all business areas. Owned release process throughout SDLC.
- Drove various process improvements that reduced the number of releases by 50%, lowered risk and maintained quality, functionality and time to market.
- Designed a new release process around ITIL methodology that met the needs of the business, and created Key Performance Indicators and metrics to drive continuous service improvement.
- Managed selection of Serena Release Manager to plan and manage releases into multiple environments with traceability and visibility removing extensive manual work.
- Implemented Lean improvements throughout Release Management.
0-5 years of experience
Successfully delivered ~$7.0MM Banking Release on time, under budget and with minimal defects (12 projects).
- Delivered foundational functionality that ensured OCC alignment, delivered fraud protections, and grew the bank product suite.
- Developed processes and procedures to align with the Bank’s SDLC including the standardization of the requirements process and change control methodology.
- Established PMO operational guidelines and best practices.
- Implemented new artifacts to ensure change management and communication across impacted areas was successfully identified and managed.
- Partnered effectively with outside vendors, technology, and the business to manage risk and minimize solution impact.
- Managed matrix relationships across Deposits, Operations, IT and Customer Experience.
0-5 years of experience
Owned the daily software build and release process for Production Support and ongoing projects.
- Improved the custom applications build process through automation (Continuous Integration) that resulted in 15% increase in availability of software for testing.
- Coordinated the software release process between the Engineering and Quality Assurance (QA) teams that reduced rework by 10% and increased by 15% the availability of software updates to 24/7 [company name] internal and external customers.
- Compiled Release Versions and Build Patches for custom applications using Concurrent Versions System (CVS) and Subversion source control software. Tracked software bug fixes to ensure no repeat issues in future releases.
- Built and maintained QA environments and performed daily installs of software packages for the QA and Training teams that increased the environment uptime by 15% and resulted in yearly savings of $75 thousand.
- Managed the “Hardware Upgrade project for the CVS Repository and Primary build servers” that resulted in 100% backup reliability and 100% redundancy in case of failure. Automated the daily and weekly Build server and CVS repository backups.
0-5 years of experience
This application was developed for Wells Fargo student loans. There are two types of student loans- federal and private loans. Federal and private loans have 14 types of loan products for graduate and under graduate, law and management students. Students can fill up their personal details (SSN, First Name, Last Name, Address, Phone number etc) via online and they will contact customer service department or customer service department can also contact students with VoIP & Mobile application based on the given contact details this application will allow across all states and listed schools.
- Created & improved Release processes for EFS product to minimize customer impact due to change
- Facilitated successful Release of Code from Engineering to Production by proactively & reactively working with Executives, Product Management, Development, QA and Operations
- Negotiated Release issues and schedules with internal customers and reported status to Executives
- Lead cross-functional team to support each Release project plan and post Release/Change review
- Concurrently managed multiple Releases and Changes for Web and SAP (FICO) applications
- Provided Change and Configuration management for QA and other Pre-Production Environments
- Provided Release services for traditional SDLC Waterfall as well as Agile Scrum
0-5 years of experience
Primarily responsible for managing a matrixes team that analyzes requirements, designs, develops, test, and implements major data releases and initiatives, coordinating across technologies, and as appropriate, manage relationships between Information Management and Analytics Department and internal/external client organizations. I was also responsible for managing department/project budgets, workload balancing and developing strategies and processes, understanding the technical components of a variety of data repositories, and leading process improvements projects.
- Determined TIS staffing requirements for government programs and partnered with the PMO to secure associated funding for resources.
- Created a master project plan that condensed the TIS worked required to support three major government programs, with over 60 job streams, into two streamlined work breakdown structures.
- Compiled status reports and led project leadership meetings with senior management and resource managers to review progress and discuss risks and issues.
- Managed TIS staff (Contractor and FTE) assigned to projects.
- Provided technical assistance in identifying, evaluating and developing methods and procedures that are efficient and effective.
6-10 years of experience
Release process owner for 20 thin-net client cloud products and 40 patch-build environments on Solaris, Linux and Windows.
- 100% on-time worldwide product deliveries 6 years in a row working with cross-functional global development team.
- Achieved an 85% sales increase for Sun Ray cloud product line by collaborating with marketing on release, rollout, and e-commerce deployment of new technologies.
- Drove on-time OEM deliveries by leading OEM development meetings, project planning, scheduling and resource management.
- Provided engineering leadership and mentoring, providing guidance to team members and new hires.
- Trained staff in use of release process and code review tools, both locally and internationally.
- Developed equipment budget proposals, keeping server infrastructure up to date.
- Partnered with Marketing on e-commerce product distribution.
6-10 years of experience
Provide leadership in high tech operations, partnership management, change management, budgetary control and product/portfolio management. Build and Manage high performing teams of over 100 engineers located at multiple locations around the globe. Overall in-charge of Software development for HMI product suite leading multiple releases budgeted at over $50 million for innovation, product development and maintenance of mission-critical software.
- Reduced time to market from 18 months to 3 months, improved quality by over 500%, increased productivity by atleast 30% by successfully rolling out enterprise wide Lean Agile methodology, continuous improvement programs, upgrade of tools and technologies, mentoring and motivating employees
- Established Offshore Development centers of over 100 engineers resulting in 300% increase in capacity throughput, 4 fold increase in staff and significant improvement in productivity.
- Strategized, architected and executed more than a dozen mission critical high technology desktop and embedded enterprise product applications worth a revenue of $700M at a R&D budget of over $50M.
- Key member of the strategic planning and budgetary committee for defining short and long term strategic product roadmap, justifying ROI, prioritizing high impact projects and planning cash flow of over $60M/year.
- Actively participated in M&A charter definition, company restructuring, contract management and post-acquisition integration.
- Hire and Fire, coaching, administration and leadership responsibility for over 120 engineers at over 6 locations across the globe
0-5 years of experience
- Increased visibility and redefinition of release management’s role in supporting business initiatives and successful production releases
- Developed strong relationship with customer to educate and gain buy-in of new releases process roll-out and understanding of its value added
- Delivered documented process, procedure, policy and R&R with checks and balances resulting in better planning, more efficient use of resources, less release fallout, and rework
- Clarified release process to IT and business through work sessions, presentations, and formal documentation
- Managed release team in successful release roll outs for 2 lines of business covering 40 applications
0-5 years of experience
Managed Public Safety Long Term Evolution (LTE) Infrastructure Release lifecycle from concept through market ship acceptance, ensuring release met customer needs on-time and with high-quality. Served as product management lead for all release milestone deliverables, both front-end and back-end. Created market requirements based on Voice-of-Customer. Developed system level migration planning for existing and Greenfield customers. Key driver for continuous improvements and change management processes. Supported sales and marketing with all Go-to-Market deliverables for both domestic and international markets.
- Led release level feature prioritization, feature bundling, scope changes and deployment options based on the market needs.
- Created & maintained Integrated Business Plan for the release.
- Coordinate all release activities across cross functional teams, marketing, business, engineering, PMO, field operations and training in successfully driving the release strategy and roadmaps.
- Supported program management and engineering to scale release, meeting resource, timing and budget goals.
- Managed 3rd party deliverables for LTE release, supported integration and end-to-end testing.
0-5 years of experience
Successfully managed, over 100 release windows annually, supporting 30 distinct enterprise applications.
- Developed, coordinated, and implemented overall Change/Release Management policy and processes based on ITIL Methodology in coordination with functional/operational teams.
- Responsible for overseeing the day-to-day implementation and operations aspects of the release process and achievement of service levels.
- Accountable for strategic change and release planning for multiple, simultaneous deployments, rollout/rollback processes, appropriate classification of all changes, change and release schedules and allocation of implementation resources.
- Facilitated, managed and maintained CAB (Change Advisory Board) meetings and Change process, with great attention to detail, coordination of process and personnel from different groups to maintain high level of adherence to change process among teams.
- Maintained Forward Schedule of Change (FSC), agenda for meetings, Release Calendar and metrics.
- Defined the policies and processes for release acceptance.
0-5 years of experience
Quality transition between test environments and the implementation of software changes into production.
- Coordinated, with the Release Manager, deployment of software changes to test and production environments.
- Communicated with the development, operations and test teams there were no conflicts in scheduling or environment usage.
- Assisted with the development of implementation plans for scheduled releases
- Developed, implemented and ensured compliance to Release Management standards, process improvements and procedures, for both the Retail and Retirement releases.
- Identified instances of non-delivery of planned components, assess and communicate impact, escalate to Project and/or Application Teams.
- Maintained production support efforts throughout all application releases.
0-5 years of experience
- Created release process for changes to newly created internal SAP systems
- Matrix managed release projects with resource costs projected at over $400k annually
- Liaison between business, QA, IT stakeholders, and external development team to deliver releases
- Reported on status of releases throughout the lifecycle to all stakeholders
- Developed new SharePoint tracking mechanisms to keep status on release items
0-5 years of experience
Created role of Business Release Manager through stakeholder input and SDLC rigor in order to create transparency and accountability within the Program Management Office. Built infrastructure for artifact deliverable expectations. Deployed SDLC methodology to integrate with Enterprise TIAA-CREF. Led 14 work streams through Construct/Test/Deploy (July 13, deploy date).
- Partnered with vendor to create strong partnership for increased quality requirements and code.
- Set expectations for business and IT PMs to best succeed in an immature organization.
- Reviewed health of overall release on a weekly basis for Executive IT leader based on feedback from business executives, IT executives, operational executives.
- Measured risk and ensured mitigation plans in place for all release interdependencies.
6-10 years of experience
In charge of monthly software development releases from packaging through production implementation. Each release contained an average of 100 projects and a total budget of more than $3.5M. Managed SDLC from concept through implementation, including scheduling, resource allocation, planning, monitoring, and status reports to ensure customer’s requirements were met and deliverables were completed on time. Collaborated with 50+ stakeholders in development, design and testing areas. Consistently streamlined and improved processes to create and maintain a high-level release schedule for upcoming releases. Developed and maintained reference guides to further improve the skill sets of new team members as well as those of job incumbents. Identified issues and risks associated with each release and provide recommendations for issue resolution and risk mitigation to ensure each release met quality and compliance.
- Over an 8-year period, met or exceeded the company standard of 96.5% for Quality, Accuracy, and Timeliness for each project and release.
- Managed the infrastructure transition of billing systems for a $13B deal, which involved the sale of Verizon landline assets to purchasing companies in West Virginia, Maine, New Hampshire, Vermont, and Hawaii. These projects incorporated the transfer of large sets of data, required collaboration with numerous nationwide teams and spanned an average timeline of 18 months per project.
- Team Lead on the organization’s transition from Lotus Notes to a new project management software. Managed the successful transition while sustaining current monthly release requirements and timeline.
- Project leader on the design and implementation of a team web site utilized for monitoring release schedules, status reports, and sharing contact information. The website has improved internal processes and enhanced communication within the team.
10+ years of experience
Using Dimensions and HPSM/Heat, tracked Work Packages (WPs) in IBM, UNIX, Windows, HPNS and AS400 from creation to production
- Assisted in the promotion of Database and Service Requests attached to WP’s
- Contacted senior management for production approvals
- Provided reports and walk-thru meetings for production installs
- Trained staff and users to work with Dimensions/HPSM computer programs
- Executed daily operations of expedited and emergency installs
- Responded to written and telephone requests for internal information
0-5 years of experience
Manage the Change and Release process including facilitating the Change Advisory Board (CAB). Apply the ITIL based
Change and Release discipline at the division level. Provide management reporting on all activities within the enterprise
including change management, release management, and problem and incident management, and any other reporting
requirements as required by the organization. Maintained incident and problem management using the Remedy
application.
- Scheduled, assigned and implemented changes for Commercial Division and B2B group.
- Lead for all security and architectural database related changes and requests.
- Performed annual disaster recovery, business continuity and business impact assessment exercises.
- Streamlined reporting and automated change identification system that helped with mitigating risk to the division.
0-5 years of experience
Managed the release process from the planning of release content through deployment and production across multiple systems and areas of impact. Coordinated efforts with project team and stakeholders. Provided post-implementation performance feedback. Validated compatibility of technical solutions used to satisfy business requirements. Prioritized schedule adjustments based upon analysis results; ensured timely and successful deployment of release. Coordinated and facilitated post implementation reviews. Delivered outcome to project team, stakeholders, and management. Negotiated SAP production downtime and provided process and tool training to new team members and customers.
- Created and tracked performance metrics and indicators for comparison to goals.
- Coordinated data conversion activity and migrations to test and production environments.
- Created/drove detailed deployment plans using MS Project; ensured peer project team members met deliverables.
- Conducted capacity, test, and communication planning, along with data collision and environment analysis.
- Acted as release/implementation gatekeeper.
6-10 years of experience
Managed release activities focused on licensing of software offerings. Coordination with legal, development, marketing, sales and other teams globally.
- Determined intended usage by reviewing use cases and determining appropriate language for license.
- Reviewed third party software and researched language to pass through our license.
- Verified third party agreements were in effect and allowed commercial resale.
- Created Documents of Understanding between teams to document service and support.
- Documented processes and trained new team members.
- Created blog that covered updates to our clearinghouse software that documented hardware, software, operating systems and system requirements for users who were not given training.
0-5 years of experience
Managed the process of advancing software code through the development lifecycle from development and testing to production release. Responsible for the administration and maintenance of code repositories and ensuring separation of duties by controlling user access to testing and production environments.
- Initiated a unified release process for all projects developed by teams in the U.S. and U.K.
- Maintained Sarbanes Oxley compliance by enforcing processes and procedures; updated accompanying documentation related to application deployments and access control.
- Worked with development team leads to implement code repository solutions that provided for proper versioning, tagging, and archival with minimal impact or changes to developer workflow.
- Translated requirements from project managers into technical tasks and worked with technical teams to implement environment changes within development and testing environments.
- Maintained software code in Subversion and Team Foundation Server.
0-5 years of experience
- Championed a payment tracking console providing end-to-end tracing of a transaction life
- Reduced emergency changes by 30% through increased production governance rigor
- Responsible for validating requirements, scope and schedule, leading deployments in test and production environments and supporting production operations
- Implemented production governance and change management procedures and policies
- Engaged with a global application and production support team to ensure application
- Coordinated infrastructure changes in the production environments to avoid conflicts with releases.
0-5 years of experience
Managed Public Safety Long Term Evolution (LTE) Infrastructure $10M Release from concept through market ship acceptance, ensuring release met customer needs on-time and with high-quality. Served as product management lead for all release milestone deliverables, both front-end and back-end. Created market requirements based on Voice-of-Customer. Developed system level migration planning for existing and Greenfield customers. Participated as key driver for continuous improvements and change management processes. Supported sales and marketing with all Go-to-Market deliverables for both domestic and international markets.
- Contributed to feature prioritization across multiple system releases, optimizing release per customer needs.
- Supported program management and engineering to scale release, meeting resource, timing and budget goals.
- Facilitated business operations with product business cases, meeting required project budgeting and financials.
0-5 years of experience
Managed annual and patch release cycles for Enterprise Data Platform which included multiple applications supported by the data platform.
- Coordinated with project management. Development, QA Engineering and business management for successful release preparation and execution.
- Implemented new systems and procedures, evaluating interdependencies, coordinating establishment of detailed deployment plans including dry runs and alternative solutions.
- Planned execution of releases, working with a mix of internal and outsourced, local and remote resources for release deployments.
- Consulted with users, management, engineering and other stakeholders to assess production and operational dependencies and needs.
- Scheduled, lead and documented release meetings to establish and track team-coordinated deployment plans.
- Provided leadership, coaching and oversight to Project teams with expertise, direction, motivation and encouragement with demonstrated flexibility and adaptability to changes in roles and responsibilities.
- Demonstrated skills in conflict management and negotiation to achieve project goals and develop trust with stakeholders.
- Directed project activities, conducted reviews, managed risk mitigation, issues, project schedule and change control processes.
0-5 years of experience
- Coordinated the Professional Services Group (PSG) activities including working with development and testing resources to validate code prior to launch.
- Created documentation of customized features for multiple customer sites
- Coordinated Bug Triage Meetings
- Conducted daily scheduling meeting with developers and testers to determine resources to handle weekly overlapping release cycles.
- Prepared status reports for management and key stakeholders reporting the timing of releases to customer sites
0-5 years of experience
- Release Manager for Corporate Card Systems. Lead Release scope and implementation planning meetings.
- Created weekly status reports on release risk trend with the status of all the projects in the release. Planned and scheduled release events.
- Coordinated checkpoint calls through the release implementation. Escalated issues when required.
- Reported on the progress of the release and on the implementation status.
- Tracked and reported on release issues and coordinated post implementation review calls.
0-5 years of experience
My principal responsibility was to maintain the customer facing production environment which provides audiobook and eBook rentals and sales to libraries and individuals. This environment consisted of web servers; SQL servers both Microsoft and MySQL; Active Directory for multiple forests as well as DNS; Apache and Tomcat servers running on Red Hat Enterprise Server; SOLR Search and Memcache to speed up page rendering and searches. This was all hosted at Rackspace and Amazon for media storage. My secondary responsibility was working on the infrastructure team to architect and implement new solutions for technologies such as IDS, SMTP, Adobe Content Services, Centralized logging, SQL monitoring and automated maintenance of systems.
- Deployed production ready code and media, consisting of audio and eBook formats to web, SQL and cloud storage solutions.
- Built and maintained load balanced web systems in a heterogeneous environment utilizing Apache, Tomcat and IIS on both Linux and Windows servers.
- Designed and built Disaster Recovery site for our production systems using Amazon Cloud Services and a VPN tunnel solution to keep it synchronized with live production.
0-5 years of experience
My principal responsibility was to maintain the customer facing production environment which provides audiobook and eBook rentals and sales to libraries and individuals. This environment consisted of web servers; SQL servers both Microsoft and MySQL; Active Directory for multiple forests as well as DNS; Apache and Tomcat servers running on Red Hat Enterprise Server; SOLR Search and Memcache to speed up page rendering and searches. This was all hosted at Rackspace and Amazon for media storage. My secondary responsibility was working on the infrastructure team to architect and implement new solutions for technologies such as IDS, SMTP, Adobe Content Services, Centralized logging, SQL monitoring and automated maintenance of systems.
- Deployed production ready code and media, consisting of audio and eBook formats to web, SQL and cloud storage solutions.
- Built and maintained load balanced web systems in a heterogeneous environment utilizing Apache, Tomcat and IIS on both Linux and Windows servers.
- Designed and built Disaster Recovery site for our production systems using Amazon Cloud Services and a VPN tunnel solution to keep it synchronized with live production.
0-5 years of experience
- Created and documented build and release policies and procedures, incorporating best practices
- Participated in the development of build scripts and processes utilizing STAT, (moves code between environments)
- Collaborate with the PMO for the OneLink project
- Utilized DB2, COBOL, and Integrated Services
- Utilized REMEDY for RFC’s (request for change)
- Reconciled releases against other business priorities, including server patches, PeopleSoft FSCM fixes and patches
- Developed and implemented the OneLink daily release schedule to perform movement of PeopleSoft FSCM code through the test and production environments, freeing up several hours in the team’s daily schedules to perform other work
0-5 years of experience
Collected discrepancy reports generated by the customer and issuing a fix with the collective efforts of a team dedicated to software support and engineering to resolve the fix
- Managed (20+) software developers and testers
- Managed hardware/software integration, hardware allocation, and project phasing
- Active member of the Change Control Board (CCB) to help develop processes
- Provided updates and status to clients and customer
- Maintained, managed, and brought together communications across various teams
- Acted as liaison between customer, contractor management, and technical groups
0-5 years of experience
Planned, developed and executed the new firm wide application release process
- Accountable for the project planning, scheduling and coordination of technical and software deployments
- Coordinated web application releases and desktop deployments to the production environment affecting cross platforms
- Coordinated communication, training, support structure and scheduling to ensure deployments to production environment have met success, verification and sign off criteria
- Identified risks and proposed mitigation strategies to ensure that the project deliverables are completed in time and budget.
- Proactively identified issues, managed scope creep, and provided input as a subject matter expert
- Performed high level conflict analysis and ensure impact through server packages, desktop packages and AD permissions to users are evenly distributed across the environment
- Primary contact to product managers and stakeholders, ensuring that implementations match business priorities and specifications. Communicated to the business and key stakeholders of the project scope, objectives and impact
6-10 years of experience
- Delivered 15 successful system releases on time and under 100K quarterly budget for 200 users
- Developed national claims system training program aiding in 85% employee retention
- Manage 10 -15 people at a time focusing on requirements solutions, UAT and end user support
- Create and manage system annual release project plans utilizing Microsoft Project
- Far exceeds rating for four years in customer service and claims system transition management
0-5 years of experience
Employed SDLC Methodology in administering multiple projects within R7 Legacy Team
- Played an integral role in ensuring that no new configuration items were introduced into work areas without the Change Advisory Board (CAB) and release manager approval by monitoring all non-production environments
- Coordinated regular CAB meetings to discuss possible changes, present, approve, or disapprove future plans with the consensus of all parties present
- Rendered primary leadership and support to the project teams in implementing requests; directed and monitored the team to ensure efficient operation and on-time project delivery
- Oversaw various professional functions such as coordinating emergency meetings, coordinating with the initiators of requests, presentations, and project documentation
0-5 years of experience
- Primary ownership of the release and deployment activities for the workforce management tool.
- Managed oversight of deployment activities including team leadership, tracking and confirming steps executed, making rollback calls and communicating the success/failure to all stakeholders.
- Maintained servers and archived releases/patches.
- Mentored new team members.
- Involved in infrastructure management.
0-5 years of experience
Responsibilities include managing quarterly Global releases across a number of applications which impact Internal and External Partners within the North America and Central and South America, Europe and Asia-Pacific. The position focuses on driving and coordinating cross application and cross- organizational teams and projects within multiple overlapping releases. The position is the primary driver in leading the planning and delivery of major functionality from “Vision” to production while working with a number of IT development teams, testing teams while working with Business counterparts. These business teams cover a diverse mix of organizations impacting all areas of HP. These enhancements to the SAP software and various applications provide benefit to Sales, Accounts, Billing, Finance, Tax and Supply Chain organizations. Teams are located across all 4 US time zones, Europe, Central/South America, Canada, Asia-Pacific and Europe.
- Managed 5 quarterly releases bringing 130 projects into production with $200M in benefit.
- Driver in a number of process improvement efforts which reporting and SDLC methodologies improvements.
- Ensure all project teams meet the release SDLC milestones while completing all tasks and necessary delivery artifacts.
- Essential to the delivery and performance, created communication and interfacing with all stakeholders at every level throughout the life cycle from planning to production.
- Manage up to 100 individuals during the release life cycle which include Business PM/Leads, IT PM/leads, Development, Training and Test Managers.
- Recipient of the CIO award.
0-5 years of experience
Spearheaded implementation of East Coast Fulfillment Center and JDA roll-out as well as execution of RDF technical upgrade, utilizing Oracle technologies.
- Actively participated and partnered with cross-function teams in the design of cutting-edge solutions architecture.
- Collaborated with stakeholders, system users, SME, software development team and the QA team throughout the production implementation process.
- Chaired the creation and deployment of implementation strategy document covering all the systems and drive the dates for product launch.
- Performed test management, defect management, configuration management / environment management, requirement management and change management functions and duties.
- Designed and integrated Master HxH (Hour by Hour), System HxH and roll-back plan documents for each release.
- Catalyzed expertise of Oracle RPAS applications to review the requirements for technical upgrade and effectively execute conversion.
- Partnered with Business & QA teams to construct end-to-end business flows & scenarios for merchandise planning, foundation & supply chain.
- Composed & reviewed Master Test Strategy for program from inception to completion, developed, executed and analyzed test plan, test cases & test scripts for use in integration, system, regression and UAT evaluations.
0-5 years of experience
Defined and implemented software release tracking processes used during development, deployment, and maintenance of operational systems used to manage reservation and rental of vehicles. Led release management service and initiatives for multiple e-Res Enterprise Web and mobile software applications. Coordinated software releases across multiple teams and physical locations, including business and IT organizations and contracted software development vendor, Dell.
- Tracked and communicated changes to release scope.
- Created and maintained software release schedules which were hosted on a SharePoint site.
- Developed, coordinated, and executed plans for multiple projects.
- Facilitated shared global testing environment.
- Worked closely with management across multiple teams to implement scoping for future software releases.
- Maintained release processes, working with IT and business teams to identify and implement process improvements and changes
- Developed software release project metrics. The metrics allowed management to track deficiencies in the release process and make improvements.
- Facilitated lessons learned sessions after major releases, generating improvements for future releases.
0-5 years of experience
Reporting directly to the Deputy Project Manager (DPM), worked to support Transportation Security Administration (TSA) Office of Intelligence and Analysis in protecting and securing against a broad range of threats through the development, operation, and maintenance of the transportation Security Threat Assessment (STA) credentialing systems. Proven leadership and management abilities; consulted on Project Management with the customer, and third party vendors to facilitate business relationships and project deliverables. Self-motivated, creative, team player and; and thrived in a dynamic environment.
- Drafted and maintained project schedules including tasks, resources, dependencies and milestones using MS Project
- Coordinated with team personnel to ensure the accuracy of project schedules
- Tracked project progress and work with DPM to identify and resolve resource issues or other obstacles that impact the project schedule
- Performed project control activities including compiling and reporting project task status and resource issues
- Developed presentations, communications, and other applicable project artifacts
- Provided project management support (update schedules, create/revise Work Breakdown Structures, manage risk, provide meeting support)
- Applied Cost estimation methodologies
- Technical Environment: Microsoft (Project, Visio, PowerPoint, Word, Excel, Outlook), Rational (Clear Quest, Requisite Pro).
0-5 years of experience
Responsible for gathering developers’ software codes, keep the correct version in Perforce and create implementation plan to be used by release engineer on implementing the software upgrade.
- Conduct impact analysis by identifying vanilla codes and custom codes in previous version of Ariba to be migrated in the new version.
- Develop medium to complex software codes to migrate data from existing 8.2.2 version to 9r1 version according to their system.
- Ensure all standards are applied in the newly created codes and updated codes by doing peer reviews with signoff.
- Perform unit testing ensuring that the codes are working properly according to the business requirements and document results of unit testing as per the standards of the project.
- Create assembly test scripts and coordinate with quality assurance team for assembly testing.
0-5 years of experience
Key member of the team that oversaw the release of Attachmate shrink wrapped products.
- Created resolutions to document all cross-functional aspects of each product’s release.
- Drove cross-functional activities as part of the release process (worked with Senior Management, Product Management, Development, Sales, Technical Support, Marketing, Legal, etc.) to ensure releases were conducted efficiently and all angles of a release were covered.
- Monitored all released products to determine their ongoing viability and where appropriate drove end-of-life activities.
0-5 years of experience
- Successfully managed an average of 40 projects per year on the client desktop and multiple technical platforms within UBS
- Effectively assessed, planned, and executed business-driven changes throughout the entire project management lifecycle
- Ensured that release strategies and implementation met the firm’s standards and risk tolerance by working closely with multiple quality assurance teams and application owners
- Developed and maintained close relationships with all clients and service providers to ensure the clients’ needs were met and the project implemented smoothly
- Worked extensively in various desktop environments such as Windows XP, Windows 7, Citrix, VDI, and Microsoft Active Directory
- Led team’s project management processes more towards the ITIL standards
- Served as the production gateway for all software and application changes
- Ensured all projects were delivered on-time and within budget, while meeting all business requirements
0-5 years of experience
Hired to fix current installation packages and train personal.
- Managed development of package, implementation of package, building of package, and release of Power Path 2.1.
- Managed QA and Release Engineers to insure release deadlines were met.
- The updates were binary patches
- Developed installs for Power Path 2.1
- Install Shield for windows installer was used.
- Installed to NT4.0, W2k, W2k server and Data Center.
- Created upgrade packages for future upgrades.
0-5 years of experience
Helped 12 applications with planning, scheduling, facilitating and coordinating changes in software development environment
- Performed statistical analysis on test results from Performance test
- Analyzed opportunity of improvement in the release and change management process to reduce risk of implementing changes
- Member of a well-recognized and appreciated Performance Engineering Governance Team
0-5 years of experience
Built BI Platform that is one centralized system that has been built for the external and internal user community for all ITunes transaction data and is a single source of truth.
- Built analytic Sales and Trends dashboard in Itunes used by more than 100K content Provider (approx. 8-10 million users)
- Analysis and development of meaningful summarizations of huge transactional data to enable quicker analytic reports and dashboards that supplements the data-driven decision making of the executive group
- Consistently Managed business and stakeholder expectations
- Tracked and reported overall status to Management in terms of weekly status updates and documentation on all projects/ programs
- Responsible for analyzing, presenting and making recommendations based on critical business data.
- Lead daily cross-functional SCRUM meeting.
0-5 years of experience
Supported contract at Dep t of State/Diplomatic Security/Chief Technology Office
- Managed deployments of software builds for dozens of IT applications.
- Used Subversion CM tool and in house deployment manageent system.
- Wrote manual documenting deployment procedures in detail.
- Ran Change Control Board (CCB) called IT Request Board (ITRB).
- Reduced postponed software deployments by a third.
0-5 years of experience
Release Manager, for a leading private bank and wealth management company, scheduling, coordinating, and managing enterprise releases for multiple applications.
- Owned the Release Management Calendar by collaborating closely with IT release managers from different portfolios across IT.
- Created and centralize the view of all releases from disparate calendars.
- Lead the effort to define the IT strategic direction for release management tools which allowed IT to integrate process requirements for release management.
- Assisted in managing projects and interdependencies to ensure milestone adherence and measurement of release integrity.
0-5 years of experience
Manage application releases including hot deploys, to various environments and Production to ensure no adverse impact to production services, ensure the integrity of the shared infrastructure
- Ensure implementations are traceable, secure, and that the only correct, approved and fully tested changes are deployed to the production environment.
- Managing release calendar, coordinating future release schedule
- Managing version control systems, and SCM tools
- Controlling release scope and deployment activities, Validating release notes are updated for all releases and communicated to the business
- Coordinating with DEV, QA and Production support teams during the release, coordinate with PMO to track release risks and issues
- Ensure high-quality deliverables are completed within target timeframes
- Responsible for global release communication, and updating various of tools with up to date release information and statuses of each release
0-5 years of experience
Manage release planning strategy in early phases of development for new telecomm billing system with a major mobile carrier.
- Develop, document and implement overall release management processes and procedures for milestone project releases.
- Develop detailed release plans to identify all release tasks and timelines in subsequent code drops leading up to milestone project releases.
- Work with Product Development, Infrastructure, Operations and Testing Teams to identify release prerequisites and deliverable timelines.
- Forward planning and development of release processes and procedures to align with existing client processes based on ITIL framework. Processes and procedures must be in place and executed prior to transition to operational phase for production go-live in August 2015.
6-10 years of experience
Designing, developing and maintaining over 30 web domains for code testing used by over 500 QA and Development resources
- Tracking and implementing code changes through development, QA and production environments
- Troubleshooting and resolving system and network connectivity issues to ensure optimal performance.
- Managing, coordinating and implementing system maintenance and changes during non production hours
- Managing user accounts, including adding and deleting rights and establishing server access.
- Providing 24/7 on call support for system maintenance and emegergency support or issues.
0-5 years of experience
- Support IT management for the Military Health System Defense Health Services System (DHSS) and the n-tieractive corporate office in an ISO 20000 and 27001 certified environment; including coordinating with various teams on the design and installation of new technology infrastructure
- Owned the change management processes and provided business partners with regular status updates
- Triage Service Desk technical issues with various teams and drive issues to resolutio
- Executed testing, remediation and execution of new machines (PCs, Macs)
- Deployed new machines (PCs, Macs) to users and configured the virtual machines and user accounts
Information Technology Cover Letter Examples
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
