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Technical Manager Resume Samples
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0-5 years of experience
Manage 7 Maintenance staff tasked with improving equipment and facility reliability in 3 facilities (approx. 160,000 sf total).
- Passionately coach maintenance team to change behavior from fixing problems to preventing problems through weekly team meetings and individual attention.
- Manage 1 Process Engineer for molding and packaging operations.
- Manage a $750K maintenance budget with YOY favorable results through improved production efficiencies, reduced MRO inventories and facility upgrades.
- Manage implementation of $500K in capital improvement projects. All projects were completed on-time and within budget.
- Developed and implemented preventive maintenance and inventory programs for all production lines that increased productivity by 10% YOY.
0-5 years of experience
Created and executed strategic sales plans to consistently achieve monthly, quarterly, and annual business metrics – revenue, customer satisfaction, unit goals, YOY growth
- Managed and developed a team of 154 employees with 54 direct reports
- Designed sales training initiative “[company name] University, ” parts of which were incorporated into companywide sales training standards
- Led the sales and technical teams on the floor, driving revenue, inspiring customer and employee satisfaction, and negotiating difficult customer interactions diplomatically
- Achieved record-breaking growth in YOY revenue (31%), customer satisfaction index
- Drove revenue from $60M to $100M annually, ranking in top 25 revenue-earning stores
- Awarded “most inspiring” by team and earned two global customer experience awards
6-10 years of experience
Managed a team of 10-30+ providing quality assurance and system test to ensure software development products were certified prior to delivery to internal and external customers. This included operational readiness.
- Managed comprehensive test plan creation, execution and certification of software to guarantee ≤5% defect leakage to user community while also ensuring 100% requirements coverage. Development methodologies supported both Waterfall and Agile/Scrum.
- Provided process improvement recommendations generating year over year savings and/or cost avoidance of $.5M.
- Reduced cost of service every year by 10-15% via efficiencies and automation such as Quick Test Pro, Quality Center and Selenium (test automation tools).
- Assembled, generated & analyzed multitude of metrics/charts for peers & executives to assist with monitoring Software Development Life Cycle, code quality & test effectiveness. Presented status to VP & direct reports.
- Encouraged employee development through formal reviews and feedback sessions as well as defined training plans.
6-10 years of experience
Managed entire Extrusion operation from raw material purchases to product delivery.
- Coordinated with external suppliers and International Technical group on product development, maintenance and repair, and all new equipment purchases and installation.
- Increased machine utilization from 89% to 96% by implementing preventative maintenance and performance measurement programs.
- Facilitated the implementation of mixing operation to reduce cost by $300,000 annually.
6-10 years of experience
Successful hands-on manager of team in development and delivery of pre-paid phone card product line, real-time billing and web services, database installation and product packaging. Served as back up for team in areas of responsibility. Performed responsibilities of Release Manager. Engineered alerts, message handling and reports.
- Recognized as Division Key Contributor.
- Provided software release coordination, directed development of engineering tools, web based bug tracking, SCM, software packaging, installation kits, project documentation, release notes and training.
- Developed database initialization complex and message processing between level 2 and level 3 protocol stacks using ISDN and IVR technologies. Implemented control commands as well as alarm notification.
- Creation of OS functions and basic command compiler for network monitoring device.
- Architected and developed solution for network monitoring system which provided remote monitoring, proactive alerting and performance reporting of network infrastructure devices.
- Designed and developed automation of chemical device commands to enable experiment control and reports.
0-5 years of experience
Provide leadership to team of 30+ in home service technicians, responsible for increasing completed calls per day per tech by optimizing their skill set and service area. Responsibilities also include budgeting, scheduling of service technicians and increasing service volume. Additionally working special projects on regional basis as called upon.
- Provide leadership to customer service team of 8 in inbound/outbound call center
- Analyzed reports daily, monthly and annual business performance trends
- Trained associates to develop their product knowledge/technical skills, customer service skills and business literacy.
- Performed HR functions of on boarding, recruiting, interviewing, benefit analysis and terminations.
- Coached technicians on meeting 5.5 completed calls per day while still providing superior customer service levels
0-5 years of experience
Managed the Internal Computing Help Desk Operations across AOL, [company name], Warner Music Group, and Time Warner Corporate in Rockefeller Square, employing 80 personnel in multiple states and controlling a $10M+ budget.
- Guided transition as an outsource solution was pursued, secured and initiated (went live) in August 2004.
- Planned, staffed, trained and implemented the new Network Operations Center for the Internal Computing Unit.
- Directed the Problem Management Group, New Business Implementation Group, and the Business Reporting Team in charge of performance metrics, support of process changes and reporting for the entire IT organization.
- Executed a centralized support model for AOL-Time Warner Shared Services and the primary support mechanism for AOL employees. Coordinated support initiatives across AOLTW business units and streamlined support functions.
- Received “Balanced Scorecard Initiative” (Sept. 2004) and “Making a Difference” (March 2005) awards for outstanding performance and cost savings.
0-5 years of experience
Planned, coordinated, directed, documented, and monitored required product testing of a 300 million dollar company utilizing internal lab and 3rd party accredited testing labs using AATCC, ASTM, IDFL, and other testing standards.
- Provided technical guidance to Merchandising VPs, Asian sourcing team, Sales, and customers.
- Ensured all products met customer and HHF specifications while complying with applicable state and federal laws and regulations.
- Successful intervention and resolution of testing failures led to the retention of many large programs with our 85+ customers.
- Coordinated the New Product Development QA Review process
- Directed Quality Lab Technicians duties including competitor product analysis & testing, fabric product component evaluation, pillow compression testing and color technical review and approval process
- Managed the required CPSIA testing and maintains database
0-5 years of experience
Managed all engineering, machine development, and facilities and reliability engineering
- Managed all quality functions – developed and implemented improved quality techniques
- Managed all health, safety, safe work practices and environmental issues/projects
- Directly involved with all CapEx requests, as well as implementation and project management
- Developed and implemented Lean, 5S and continuous improvement initiatives engaging involvement from shop employees for safety, efficiency and scrap improvements.
0-5 years of experience
Responsible for new account development in Canada, as well as servicing key house accounts throughout the US. Field technical sales support included training seminars, linecount recommendations, and anilox roll audits.
- Planned and implemented all of the company’s marketing activities with budgetary responsibility.
- Brought on new accounts in Canada and retained key house accounts throughout the US through responsive technical support and prompt, courteous customer service.
- Spearheaded research efforts for several potential new product offerings.
- Assisted production and quality departments in investigation and resolution of internal quality issues and returned goods.
- Enhanced company’s market presence through articles, speeches, press releases and industry involvement.
0-5 years of experience
Responsible for global harmonization of equipment and accessory design, as well as service enhancements.
- Voice of the customer work to derive the important needs of the market
- Recommended operational improvements to global facilities.
- Evaluated global sales to target key products to enhance and leverage global market.
- Simplified one global product with eight variations into one product.
- Managed design team domestically while having design influence on three international locations.
- Did ROI study on sales opportunities by evaluating key matrix in the customers RFQ.
0-5 years of experience
Led and manage teams of as many as 54 IT technical personnel.
- Conducted sales and technical training for large groups of management and associate employees.
- Implemented, and led the Northern VA sales effort to upgrade DSL customers to fiber products
- Coordinated and led teams in door to door sales efforts.
- Analyzed cost and productivity objectives to determine and implement best practice processes.
- Developed and implemented schedules and evaluated team performance.
- Exceeded all primary 2011 productivity and quality objectives; Leading Potomac market in 2012 results.
- Increased productivity by 19% year-over-year by implementing an accountability program with weekly evaluations, feedback sessions and documented development plans for each employee.
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Technical Manager
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
