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Computer Lab Assistant Resume Samples
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0-5 years of experience
Reported to the Desktop Support Supervisor; was responsible for the maintenance of hardware, software and other computer peripherals utilized by students and faculty members of the University in all Computer Labs managed by the Office of Information Technology. Provided assistance to students and faculty members for both hardware and software related matters as needed
- Coordinated with IT Network Services for all software upgrades/patches and escalated/resolved equipment issues
- Communicated all systems outage and lab closure to both internal and external customers via email, text, and web
- Provided customer service while handling questions/problems/complaints in a courteous, efficient and professional manner via email, face-to-face or telephone. Supervised on average 100 print jobs in an hour
- Successfully handled crowds of over 120 customers per hour during demanding registration events
- Realized a 25% reduction in print-paper cost for the University by setting all printers used in the Labs to double-sided print
0-5 years of experience
- Demonstrated dedication by working the graveyard shift (3am-7am; 5 days a week)
- Identified, analyzed, and resolved technical problems in a professional manner by providing guidance to students and faculty on various software, tools, and applications (Microsoft Word, Access, Excel, Powerpoint, Outlook, Adobe, etc.)
- Supervised the periodic inspections and maintenance checks on laboratory equipment
- Provided high quality and informative customer service to diverse students
0-5 years of experience
Answered phones, scheduled and confirmed appointments, entered student information into system.
- Maintained all filing and responsible for keeping file cabinet organized.
- Assisted students with computer use, software and peripheral equipment (printers and scanners).
- Prepared equipment for student and staff use.
- Ensured proper care and security of the computer lab (controlled student usage of programs as well as observed and controlled student behavior according to approved policies and procedures).
- Managed all petty cash and computer lab supplies.
0-5 years of experience
Greeted students and assisted students with their computers not working properly.
- Taught and guided students in using software such as Microsoft office.
- Fulfilled students' requests and assigned them to appropriate computers in lab.
- Maintained the front desk and assured the computer lab's rules and protocols are being followed.
0-5 years of experience
- Selected from group of 18 assistants to head implementation of a new printer inventory system servicing 45+ professors and department staff.
- Maintained 60 computers across 2 labs and troubleshooted their use for the public
- Trained 6 new employees in later years of employment
0-5 years of experience
- Maintained computer lab functionality: applied several key fixes to system errors; identified and installed new upgrade needs
- Conducted troubleshooting methods in a fastidious manner that resulted in a lab that was functioning and available for students
- Assisted students in the lab on various technical questions
- Answered phones to computer lab, addressing various issues from upkeep of the equipment and resources to helping a student with his/her class assignments or general questions about computers
- Responsible for opening and closing the lab
0-5 years of experience
Supported computer lab operations
- Assisted students with computer software issues
- Developed records of students that needed computer support
- Managed laboratory software, test materials, and hardware to ensure security
- Maintained a record of equipment damages and or malfunctions
0-5 years of experience
- Helped ESL students in the Computer lab using Microsoft Office Applications such as Word and PowerPoint
- Created and maintained students' folders in the facility server
- Administered student/teacher evaluations, resolved technical issues as they arise
- Assisted teachers with various projects, assignments and other tasks
0-5 years of experience
Responsible for enforcing lab rules and making sure the equipment is not damaged
- Conducted hourly walk-arounds
- Delivered paper to various departments in the university
- Direct and assist users with logging onto lab computers, printing, accessing lab software applications, email and online courses
- Answered telephone calls and took messages
- Aided in routine computer and peripheral maintenance and report problems with software and hardware to supervisors
0-5 years of experience
Knowledge of Microsoft Office Suite, including Word, Excel, and Outlook.
- Provided support by monitoring the activities within the computer lab to ensure proper use of equipment.
- Assisting residents in the general use of computer software programs.
- Knowledge of PC, MAC, and performed general office duties.
6-10 years of experience
Greet up to 75 students a day in a professional and friendly manner, assisting them with all of their computer related needs and questions
- Identifying and resolving technical issues dealing with hardware and software
- Install new software and hardware on a campus with over 5,000 desktops, laptops, and printers
- Experience with enterprise ticketing system for managing trouble tickets and queue operations
- Kept computer lab manager informed of supplies and materials that were needed
- Work independently and with a diverse team to effectively provide students with a positive learning environment in a computer lab
0-5 years of experience
- Assisted the full- time staff in checking student users in and out of the lab
- Checked the condition of the computer classrooms and monitored student users inside the lab
- Resolve minor software and/ or hardware problems
- Performed tasks assigned by faculty and staff
0-5 years of experience
Managed the operation in the lab;
- Entered student data into computer;
- Made and issued student IDs;
- Monitored and performed minor maintenance on printers and scanners;
- Worked with Windows Vista, 7, and Mac OS X;
- Performed several duties as instructed by the computer teachers and assisted them in performing their work efficiently.
0-5 years of experience
Imaged and deployed computers in different rooms using Symantec Ghost
- Installed and configured audio, video and computer equipment
- Assisted faculty and students with technological issues over the phone and in-person
- Setup rooms for audio and video conferencing between different NYIT campuses
- Transported equipment and assisted faculty at different locations on campus
0-5 years of experience
- Assisted faculty and students with computer software
- Proctored on-line language placement exams
- Scheduled and facilitated class orientation sessions
0-5 years of experience
- Assisted students and faculties with various computer programs
- Ensured that supplies were sufficient for printers and projectors
- Kept room neat and organized
0-5 years of experience
Monitored computer users to ensure that they were authorized for access.
- Helped students by answering their questions or referred them to other information sources.
- Assisted students with using the [company name] Print Spot system.
- Provided general help with computer operation.
- Maintained Lab by keeping printer paper in stock.
0-5 years of experience
Assisted students with software and/or login issues
- Performed diagnostic and troubleshooting services for up to 144 terminals
- Maintained commercial printers within student computer lab
- Trained new Lab Assistants in the day in and day out operations of the computer lab
- Removed obsolete computers and peripherals from various whole classrooms
- Charged with the installation of new computers and peripherals featuring a variety of upgrades
0-5 years of experience
- Advised students with computer and network problems
- Performed technical check-ups on infected and malfunctioning computers
- Assisted students with learning Mac products and solve regular problems encountered
0-5 years of experience
Coordinating schedules of students and professors for the purpose of maintaining computer lab operations and activities
- Maintaining computer hardware and software applications inventory for the purpose of ensuring availability of equipment and instructional material in computer lab.
- I also monitor student activities while in the computer lab for the purpose of maintaining a safe environment.
- I perform routine and preventive maintenance of computer lab and classroom equipment (e.g. dusting, cleaning, virus scanning, computer imaging, defragmenting, etc.) for the purpose of ensuring the availability of equipment in safe operating condition.
- I troubleshoot malfunctions of hardware and software applications for the purpose of determining appropriate actions to maintain computer lab operations.
- I prepare documentation (e.g. reports, instructions, memos, etc.)
0-5 years of experience
- Used computers, audiovisual aids, and other materials and equipment to supplement presentations
- Answered users' inquiries regarding computer software, hardware, and operation to resolve problems
- Answered questions applying knowledge of computer hardware, software, and procedures
- Taught basic computer skills class to computer illiterate persons, and assisted with use of computers
- Oversaw daily performance of computers, and entered and updated patrons' records in Access database
6-10 years of experience
Manage the Open Computer Lab and Faculty Resource Center; opens each for daily operation
- Hire, train, supervise and coordinate the employment of student lab assistants
- Assess the need for lab upgrades/repairs and report recommendations/ needs for computer hardware and software to the appropriate individuals in the IT department
- Provide faculty members and students with software support for Microsoft Office and other computer applications
- Conduct faculty member workshops on the proper use of the tablet pc equipment
- Provide timely professional telephone coverage
0-5 years of experience
Maintained computer labs
- Ensured all peripherals are functioning properly
- Performed clerical services, such as filing, answering telephone calls, designing meeting fliers and time sheets
- Audited time cards to ensure work hours reflect time sheets
- Ensured all computer lab rules are obeyed
- Consulted technical support for work orders and technical problems
- Performed inventory on computers and peripherals
- Provided customer service to students in the print lab such as printing homework and resumes
0-5 years of experience
Answered to requests for technical assistance in person, via phone and Microsoft Outlook.
- Analyzed and resolved technical hardware and software issues.
- Facilitated software training class for students and faculty.
- Researched questions using available information resources.
- Advised user on college system technology, Blackboard, Techlink, including MS Office Word, Excel, and PowerPoint
- Administered help desk software and redirect problems to appropriate resource
- Identified and handled situations requiring urgent attention.
- Traced and routed problems and requests and document resolutions.
- Entered and charted all Help Desk interaction via computerized KBOX ticketing system.
- Remained current with system information, changes and updates.
0-5 years of experience
Greeted computer users upon arrival, and assigned seat to computer users
- Regularly checked for seat vacancies, and maintained computer rooms
- Assisted computer users in all inquiries in connection with computer software problems
- Prepared supplies and helped setup schedule
0-5 years of experience
- Communicated effectively with patrons and answered telephone inquiries
- Referred students and guests to computer lab services
- Assisted patrons with printing, scanning, Microsoft Word and Excel, and various computer functions
- Monitored the open computer lab and solved technical and log-in problems
0-5 years of experience
Assist in homework, teach character building, establish responsibility, and consistent interaction with children
- Coordinate and prioritize enrichment activities
- Motivate and provide direction in the activities of employees and students to accomplish organizational and personal goals.
- Motivate employees through empowerment, encouraging new ideas, and creating an environment for innovation.
- Create a safe and productive work environment
0-5 years of experience
- Produced colored prints on both paper and Mimaki fabric
- Provided design software assistance to students
- Operated Epilog Laser Cutter/Engraver, Ioline Pen Plotter, Epson Inkjets, and Mimaki Printer
6-10 years of experience
Perform installations, configurations and ensure ongoing usability of desktop computers, peripheral equipment and software for students faculty and staff
- Support, monitor, test and troubleshoot computers and printers campus wide
- Supervise student employees, train them to troubleshoot issues that may arise
- Work with IT vendor support contacts to resolve technical problems with computing equipment and software
- Advise Procurement of computer specifications to purchase new computer hardware, software, and peripherals for the staff
- Conduct software training for faculty and students on e.g. Microsoft Office, Turning Point, CAMS, Turnitin, etc.
- Setup AV equipment for events hosted on campus
6-10 years of experience
Provide customer service to students, faculty and Alumni of DePaul in the Naperville Campus
- Perform various daily reports on Naperville campus equipment
- Computer equipment assessments, repairs, update, imaging, and installations
- Operate Data card Printer for printing of student, alumni and faculty ID's
- Resetting personal passwords for students, alumni and faculty
- Assist students in navigating the DePaul website
- Install, update, organize, maintain and inventory A/V equipment
- Operate various Internet applications
0-5 years of experience
Registered students in and out of the computer labs.
- Assisted students with Microsoft Office, Excel and PowerPoint.
- Assisted students with printing and made sure printing area remained organized.
- Helped former supervisors with timesheets done in Excel.
- Helped students with simple research using online databases.
- Made sure every student and staff received outstanding service by providing a friendly environment by greeting and acknowledging them.
0-5 years of experience
- Maintained the computer lab by keeping it clean during the shift and recorded the logins of the student users.
- Maintained the computer printers and computer hardware such as monitors, keyboards and CPUs in the lab.
- Assisted IT department and staff with basic printer and computer issues.
0-5 years of experience
Taught computer basic elements to college students of different majors.
- Guided practical exercises to corroborate students understanding and facilitate learning basic computer skills.
- Updating Operative Systems of the computers in the Lab.
- Upgrading the Hardware of the computers in the Lab.
- Reporting to Supervisor about the support provided to college students.
- Interacting with different student personalities and provide to them with the appropriate approach.
0-5 years of experience
Assign computers and time slot to individuals.
- Ensure that persons entering and using the Lab are authorized to do so.
- Maintain print flow at print the printing station by allowing or denying print jobs if they were too big (more than 25 pages).
- Assist students with various functions including; emailing, printing, scanning, editing and use of software programs.
- Maintain and update computer software.
0-5 years of experience
Greeted visitors in a friendly and courteous manner
- Determined nature of business and directed visitors to appropriate personnel
- Followed guidelines and regulations of the computer lab
- Made sure clients obeyed rules and regulations of computer lab
- Assisted clients in their job search (resume preparation and typing)
- Gave clients basic instructions on how to use the computer and the Internet
- Gave clients assistance with their questions and resolved any issues that they may have
6-10 years of experience
Covered front desk for greeting visitors and answering general questions
- Patrolled labs to ensure hardware was functioning properly and maintain orderly appearance
- Assisted users with software including Word, PowerPoint, email, printing, scanning, and copying
- Directed students to appropriate personnel, offices and departments
- Oriented users in college network applications
- Guided students in the registration process
0-5 years of experience
Maintain computer lab equipment to assure it is in good working order.
- Communicate with the instructor and helps explain to clients the content of the day's lesson.
- Facilitate the computer lab orientation to ensure the proper use of lab equipment and rules of operation.
- Conduct individual instruction as requested by the instructor.
- Supervise computer users and assisted them with homework assignments.
- Report any serious violations to the supervisor and provide written reports.
0-5 years of experience
- Provides Tier 1 support to students, faculty, and staff. Relays questions to Tier 2 support when necessary.
- Ensures that all equipment is treated with proper care and is not removed without proper authorization.
- Logs equipment damage and malfunctions with management.
- Records required statistical information for reporting purposes.
- Provides assistance and support for printers, computers, and other equipment.
- Performs other related duties as assigned.
0-5 years of experience
Assist students and faculty with software and hardware related issues
- Ensure that labs are maintained to proper standards
- Assist with administrative tasks such as copying, scanning and filing
- Assisted with the set-up of 200+ computer for a new academic building
0-5 years of experience
- Provided desktop support of PC hardware and software for 78 station computers
- Trouble-shoot and resolved desktop hardware, software and connectivity problems
- Installed hardware (memory cards, printer, hubs)
- Assisted students in trouble shooting computer malfunctions
- Changed passwords with administrator privileges
- Applied remote access desktop to modify computer user's stations in a local area network
- Performed inventory on a monthly basis
0-5 years of experience
- Managed the operation of the lab.
- Experience with Windows Vista, 7, and Mac OS X
- Student data entry
- Assisted Professors with computer-related issues
- Created and Issued Student Id’s
- Monitored and Maintained Printers and Scanners
0-5 years of experience
- Supported students in using and resolved issues for Windows XP, Microsoft Office 2010, Internet usage, (Navigation, creating email and web accounts accounts, job search, etc.).
- Resolved computer hardware and LAN issues.
- Headed training classes for basic computer skills and computer lab conduct.
- Proctored exams for over 30 students.
0-5 years of experience
- Maintained printers in the lab.
- Assisted students and professors with projector issues and smart board issues.
- Put in work orders so IT could fix computer related issues.
- Helped out students with their Microsoft Office documents.
0-5 years of experience
- Maintained computer lab for optimal use by all Rutgers students
- Helped with software troubleshooting and demonstrations for professors
- Installed new hardware when necessary
0-5 years of experience
- Maintained everything in perfect order for four computer labs
- Answered students' questions regarding all the issues they met in the labs
- Responded to students' complaints and explained lab rules to them
0-5 years of experience
Check in approximately 180 students weekly
- Assist students with computer problems ranging from logging in to opening and printing documents
- Clean computers and laptops
- Check out and check in laptops
- Make check out forms for the laptops
- Answer computer lab phone
- Designed and created seasonal decorations for bulletin board
0-5 years of experience
- Logged students entering and exiting computer and testing labs
- Provided troubleshooting for software and hardware problems or referred to university computing services.
- Reported hardware and broken equipment replacement order to supervisor
0-5 years of experience
Open and Close Computer lab
- Enforce student rules
- Ensure all printer were running properly and filled with paper
- Ensure all Computers were working properly, fix any issues that occurred
- Help students with using programs such as Microsoft Word, Excel, PowerPoint, Publisher, Outlook, and Access.
- Answer phone and help troubleshoot any problems
- Clean Computer lab
0-5 years of experience
- Assisted visitors with registering to use the recreation center
- Checked internet cables in and out for each computer users
- Logged visitors on to computers and assisted with technology questions
- Taught basic computer skills such as using Microsoft Word and internet research
- Facilitated games and activities for elderly visitors
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