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Include These IT Support Specialist Skills
- IT expertise
- Customer service skills
- Listening skills
- Problem-solving skills
- Speaking skills
- Writing skills
Scroll down to see an example cover letter that demonstrates these abilities to potential employers.
Dear Mr. Siminski:
I am writing in response to your ad seeking an experienced IT Support Specialist at Ledbetter Inc. As a highly competent IT Support Specialist, I would bring a hard-working, service-focused attitude to this position.
I have five years of experience as an IT Support Specialist. In my current position, I respond to client calls in a professional and patient manner and address all technical issues no matter how complex.
The following are some highlights of my qualifications and experience:
Provided phone and email support to over 800 end users, dealing with between 20 and 60 calls a day.
Provided configuration support for both Microsoft Office Suite and Adobe Acrobat
Always provided exceptional customer service, including taking extra steps towards ensuring the end user is 100% satisfied and met company standards
Solved a variety of technical problems with various proprietary software and HTML issues
Trained, mentored and provided clear and concise direction to new IT Support employees
My familiarity with a variety of technical systems, my well-practiced problem-solving abilities, and my top-notch customer service skills all make me an ideal candidate for the position of IT Support Specialist. Please feel free to contact me at your earliest convenience.