IT Infrastructure Manager
Directed IT Infrastructure operations according to executive strategies developed by partnering with corporate executive team and department heads.
- Managed a $1 million IT operations budget for all hardware, software, and IT staffing requirements.
- Supported the entire IT enterprise, including corporate headquarters, training and service centers, factories, and global remote sales offices.
- Researched, evaluated, and assisted in implementation of an integrated IP telephony system, and achieved $50,000 in reduced project costs through effective vendor negotiations.
- Created virtualization roadmap to reduce physical server count by 80% and save ongoing annual savings of $70,000 by the virtualization of 22 servers.
- Defined requirements for a new help-desk ticketing program that improved overall reporting and visibility of operational performance metrics
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It Infrastructure Manager
Manage day-to-day computer and technical operations and staff functions for 4 branch locations and the wealth management division. Directly responsible for all core banking system applications and for the leadership and direction of a managed services staff of 8 supporting non-core systems. Accountable for the administration and management of a $450K annual budget, establishing and maintaining technical infrastructure, networks, systems, and processes. Work directly with C-level management to create value, drive ROI, increase profitability, and reduce costs.
- Architected the expansion of virtual server environment, increasing application performance across the enterprise by 35% within the loan application processing application environment.
- Achieved a 12% efficiency gain within the Active Directory user group and security administration.
- Revised technology plans and policies to address technology gaps regarding security hardening methodology and virtualization leading to an "excellent" IT rating from the Federal Bank IT examiner for IT systems, processes, and compliance.
- Created and implemented strategic implementation plan and upgrade paths for the migration of legacy core systems. Successfully completed the first of 4 migrations within project scope and budget.
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Senior IT Infrastructure Manager
Manage a 15-member team and 40 consultants to complete outsourced projects from numerous companies successfully
- Championed implementation of Disaster Recovery procedures to reduce downtime that generated over $100K in annual savings.
- Slashed HR cost by developing web site to manage intake of over 30,000 job applications.
- Praised for implementing project management and project delivery methodologies that increased productivity, profitability, and customer service
- Recognized for achieving a 99% up time for the corporate-wide IT infrastructure
- Generated significant savings in travel time and travel expenses for employees in other states or countries by implementing Internet based departmental portals to quickly share information and collaborate on projects.
- Virtually eliminated long-distance telephone charges by implementing an Internet-based VoIP solution.
- Initiated mentoring program to benefit the employees and the company that increased the company employee retention program to 95%
- Achieved status as a Microsoft Certified Partner creating additional sales and marketing opportunities by offering solutions based on the Microsoft platform.
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IT Infrastructure Manager
Oversee day to day infrastructure activities while maintaining budget and expenses. Managed datacenter in the cloud and built cloud based VPN tunnels to ensure secure connectivity between remote sites. Continually improve IT Infrastructure standards, policies, processes and procedures.
- Successfully migrated datacenter from Houston corporate office to cloud in Denver. The project included migration of Windows AD, MS SQL 2005/2008 and MS Exchange 2010 servers.
- Successfully implemented and managed MPLS loop circuits between locations. Migrated T-1 circuits to cloud based VPN tunnels ( Meraki / Cisco Networks )
- Designed and implemented ERP system. Migrated end users from Microsoft Dynamics to SAP B1.
- Successfully Installed SCCM 2012 suite of software. Implemented SCCM for servers and workstations management. Installed SCSM 2012 for managing IT Helpdesk ticketing solution.
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IT Infrastructure Manager
Manage US Wintel Engineers and ServiceDesk staff. Oversee the MS Windows server, desktop, printer, and Network infrastructure. Manage US IT capital and expense budget. Obtained ITIL Foundation certification and implemented ITIL practices to improve IT Service Delivery.
- Decreased intra-company access issues by managing an Active Directory Domain migration project after Banner was acquired by [company name].
- Reduced the number of email platforms by managing a project to migrate from Domino to Exchange365 cloud solution after acquisition.
- Enhanced productivity of IT Support by merging and extending infrastructure and support duties across US and Canadian sites.
- Mitigated risk of data loss and met compliance requirements at remote sites by leading project to consolidate backups to central location.
- Improved manufacturing system security by leading implementation of segmented network and DMZ to isolate gel production system.
- Decreased complexity of VPN solution by migrating from AT&T VPN to Cisco VPN which utilizes with Active Directory credentials.
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IT Infrastructure Manager
Responsible for corporate network with 2 offices and 11 onsite servers and 150 desktops on Microsoft Windows 2003 platform with Active Directory, in-house Exchange server, BES server, Brightmail server and Citrix farm.
- Proactively and effectively managed day-to-day IT support requests and resolution workflow for technical operations issues. Reduced helpdesk service requests by 50 %.
- Coordinated and supervised ongoing technical operations and IT support initiatives for firm applications implementation projects.
- Executed migration, upgrade and deployment of 50 Blackberry devices and coordinated initial end-user training.
- Troubleshooted network systems and recommended improvements to infrastructure.
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It Infrastructure Manager
Designed, directed and deployed a global award-winning voice and data infrastructure utilizing advanced technologies as part of overall strategy that upgraded company to 21st century infrastructure.
- Promoted ITIL-based policies and procedures that addressed incident, problem and change management.
- Implemented a cloud-based ASK system failover along with external SLAs for all cloud-based IT services.
- Spearheaded HIPAA-compliant IT security systems, a full-service desk environment following ITIL best practices and a change management system with CAB authorization procedures.
- Achieved record-breaking 98% uptime that exceeded internal SLA targets via new architecture design and implementation.
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IT Infrastructure Manager
Drove development, integration testing, production, and implementation of infrastructure components, TIBCO, Windows 7 proof-of-concept, and HP/IBM hardware; directed a $1M annual budget.
- Led global data center enterprise power shutdown and startup activities as part of an effort to correct power issues in production and test environments.
- Collaborated with cross-functional teams spanning desktop engineering, control, and information technology to define business requirements for reporting tools such as Quality Center and ITSM.
- Completed knowledge transfer to outsourcing companies for the management of on/off-shore support models; established governance models to facilitate engagement and complete 235+ projects.
- Directed testing activities including document requirements, peer reviews, test strategies, test plans, case writing, defect management, and summary reports; authored more than 2,000 test cases using Quality Center.
- Managed surveys and feedbacks received for customers to address problem areas and maximize satisfaction.
- Tightened the work in-take process and proved valuable in completing the cross-charge process.
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IT Infrastructure Manager
Drove development, integration testing, production, and implementation of infrastructure components, TIBCO, Windows 7 proof-of-concept, and HP/IBM hardware; directed a $1M annual budget.
- Led global data center enterprise power shutdown and startup activities as part of an effort to correct power issues in production and test environments.
- Collaborated with cross-functional teams spanning desktop engineering, control, and information technology to define business requirements for reporting tools such as Quality Center and ITSM.
- Completed knowledge transfer to outsourcing companies for the management of on/off-shore support models; established governance models to facilitate engagement and complete 235+ projects.
- Directed testing activities including document requirements, peer reviews, test strategies, test plans, case writing, defect management, and summary reports; authored more than 2,000 test cases using Quality Center.
- Managed surveys and feedbacks received for customers to address problem areas and maximize satisfaction.
- Tightened the work in-take process and proved valuable in completing the cross-charge process.
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IT Infrastructure Manager
Successfully designed, implemented, and supported company backend systems and development architecture
- Designed and executed project to replace legacy servers and incorporated them into a virtual platform
- Architected the company's development infrastructure utilizing cloud computing resulting in future savings of $750,000 per year and achieving a more scalable solution to meet future business needs
- Managed IT operations and infrastructure budgets and assets. Responsible for contracts, vendor negotiations, and bid proposals
- Established security policies and procedures that encompassed redesign of the network infrastructure.
- Directed initiative to improve the stability of the platform by integrating server and website monitoring
- Increased production system's uptime by relocating equipment to secure data center and upgrading to Cisco firewalls
- Implemented change control process to reduce errors and downtime
- Developed and designed IT Infrastructure and Support departments to align with business needs and future growth
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