IT Development Manager, Academic & Corporate Systems
Managed team of 30+ including business analysts, developers, QA analysts, project managers and architects to leverage corporate PeopleSoft applications (HR, Benefits, Payroll, Finance, ELM, Campus Solutions). Provided leadership, project estimates, and resources on 50+ projects, most concurrent and cross-functional. Implemented offshore model including staffing, on-boarding, defining KPIs. Managed vendor relationships by negotiating contract rates and service level agreements. Budget and forecasting.
- Led $1.6M university wide program in 14 months, implementing innovative new product.
- Designed and directed automation project, automating 80%+ financial aid award adjustments and reducing processing time from 20 days to 1 day. Received University Business Model of Efficiency Award.
- Launched 5 projects with 8 releases in 7 months. Contributed 41% year-over-year decrease in the average handle time of financial aid calls and increased processing quality from 86% to an all-time high of 97.6%. Received internal Red Carpet Award for Team Achievement.
- Designed and managed administrative processing efficiency project, reducing admission cycle time from 32 days down to 23 days. Reduced administrative withdrawal processing time from 200 to 24 hours saving 3.5 FTE.