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0-5 years of experience
Transferred to this unit and tasked with developing, rolling out and supporting a strategic, end-to-end integrated platform, "Smart Decision Suite, " to simplify and improve the entire Managed Services business process from customer quote to revenue growth. Also introduced a new toolset and methodology to drive business intelligence functions, including ongoing analytics and quarterly business reviews.
- Successfully turned around a stalled initiative and launched the $20 million program to move toward $143 million in forecasted contract activity.
- Generated and introduced an aggressive 18-month roadmap to complete the platform, representing $10 million in incremental investment and business benefits of up to $40 million.
- Utilized Agile, Scrum and Waterfall development methodologies to restore confidence and positive relationships, assisting in bringing key online capabilities and enabling the first contract migration.
- Created a brand-new governance model with full buy-in from executive sponsors, stakeholders and steering committee, resulting in smooth roadmap execution and later the first contract migration.
- Created PMO governance and project execution standards/requirements for organization and program execution.
6-10 years of experience
Managed team of 30+ including business analysts, developers, QA analysts, project managers and architects to leverage corporate PeopleSoft applications (HR, Benefits, Payroll, Finance, ELM, Campus Solutions). Provided leadership, project estimates, and resources on 50+ projects, most concurrent and cross-functional. Implemented offshore model including staffing, on-boarding, defining KPIs. Managed vendor relationships by negotiating contract rates and service level agreements. Budget and forecasting.
- Led $1.6M university wide program in 14 months, implementing innovative new product.
- Designed and directed automation project, automating 80%+ financial aid award adjustments and reducing processing time from 20 days to 1 day. Received University Business Model of Efficiency Award.
- Launched 5 projects with 8 releases in 7 months. Contributed 41% year-over-year decrease in the average handle time of financial aid calls and increased processing quality from 86% to an all-time high of 97.6%. Received internal Red Carpet Award for Team Achievement.
- Designed and managed administrative processing efficiency project, reducing admission cycle time from 32 days down to 23 days. Reduced administrative withdrawal processing time from 200 to 24 hours saving 3.5 FTE.
6-10 years of experience
Managed several development applications in Fault and Trouble Management spaces
- Supervised high availability mission critical applications that required several levels of testing before being given to production support for deployment.
- Managed over 15 individual contributors on-shore and off-shore including developers, testers, analysts, subject matter experts and architects.
- Provided yearly budgets and monthly forecasts for my peers and Director for the applications in my department.
- Expedited customer fixes, enabling developers to concentrate more exclusively on project requirement, design, testing and deployment.
- Supported the user community and worked with vendors to ensure the quality of deliverables which included development Tier3 support when needed.
- Advised upper management on the creation of Knowledge Base in order to provide timelier solutions to peers and internal staff, as well as creating RACI's when needed.
- Reported directly to the Director the status of the applications and the progress of their responsibilities.
10+ years of experience
Responsible for managing project, performance tuning, process Improvement, DB2 tuning, DDL upgrade, as well as Code review for better SQL
- Successfully re-engineered the Conversion Weekend process for better throughput, so overall conversion duration decreased from 72 hours to 28 hours and CPU time dropped 80 hours/month. Saved $7M annually in CPU time and cut down resources by 20%
- Successfully implemented many Data Conversion projects including Long Distance, Conversion On the Fly, VADI, and BOBCO Conversion, and helped to bring $500M new revenue annually. Recognized numerously for outstanding quality of projects
- Designed and implemented Archiving process, and saved 4TB of DASD($1.3M) and reduce processing time
- Built several Data Marts on MS SQL servers to provided reports via Business Object and Web Services
- Successfully managed the onshore and offshore file spin team which supports billing projects and fixes the ongoing production problems. By developing many canned process for file spin like an automated report generator, resources reduced from 18 to 12 while team can support more projects, about 80 projects a year to more than 100 projects, 25% increases
- Automated Data Mart process including error recovery, and changed data refreshment cycle from weekly to daily, and cut down resources from eight to four
- Performed the overall Risk Analysis and set up solid Disaster Recovery process for Data Mart servers
- Consulted programmers and designers for the better design and performance enhancement
0-5 years of experience
Increased productivity through applications development and deployment for Billing and Help Desk Departments. Directed multiple projects to completion within budget and timeline. Managed ongoing internal customer relationships and acted as technical liaison for end-users. Responsible for budgeting, design and support of all internal technology projects.
- Developed objectives and timelines to ensure that back-office integration could support the influx of customers who required Help Desk support
- Lead highly focused team of seven developers while fostering initiative, quality and productivity
- Provided technical and business support for enterprise-wide Intranet site. Recruited, developed and motivated staff to work as a team. Focused on IT dataflow design, communications and security of back-office applications.
0-5 years of experience
Led transition from Waterfall to Agile development; served as Scrum Master and leader for cross-functional team, and enforced compliances at process and task levels. Led and facilitated Scrum ceremonies including release & sprint planning, daily standup meetings, weekly backlog grooming, reviews, and retrospectives. Worked closely with operations team and provided development support for live applications.
- Championed organizational change that enabled delivery of high-quality software more quickly and efficiently than previous Waterfall methodology.
- Provided leadership on all facets of Agile methods for requirements elicitation, system design, documentation, coding standards and code review, deployment, and testing.
- Enhanced User Acceptance Testing; new methodology provided customers with comprehensive system test plan, including all steps necessary for documenting results and tracking bugs from initial creation through go-live.
- Revamped process for communicating with operations team and for handling and tracking production issues from identification through resolution.
0-5 years of experience
Successfully Interfaced with Business Clients of all levels up through General Managers of country and/or regional levels.
- Cited 3 times for Recognition.
- Oversaw all aspects of the WIZARD Poland Installation including all requirements (software & hardware), training, equipment and installation.
- Managed the Business Solutions side of the Orion Line Balance Install in Atlanta.
- Conducted annual user conferences w/ European clients resulting in common enhancement requests that benefit all sites.
- Successfully completed timely enhancements to support US T-100 and Shared Success initiatives resulting in major cost savings for Avon.
- Successfully managed a staff of 6-8 associates plus consultants
- Manage a Budget of $1,500,000 approx.
6-10 years of experience
Managed five application development teams. Provided user support to internal and external users.
- Participated in project development meetings; gathered business requirements from business and external users, and managed scope, scheduling, implementation, defects, and risks.
- Performed as Project Manager, SME and Programmer during major escrow project involving process improvement on 3 major components of escrow processing for clients; complete system analysis, documentation, "as is" and "to be" documentation. Project spanned over a 16 months with of team of 8 programmers and business analysts.
- Collaborated with business during Joint Application Design (JAD) sessions.
- Identified improvement areas in Bill Request, Escrow Reporting and Payment systems by creating system documentation, process flow and files flows, resulting in 60% improvement in CPU and I/O.
0-5 years of experience
Agile development of healthcare industry financial products, serving over 2000 pharmacy, hospital and physician customers. Responsible for account management to the largest customers, working with customers to implement products and expand business within their organization, EDI transfer. Maintained HIPAA, SAS70 standards and banking industry compliance. Release management. Project charters, project review and approval, project plans and schedules.
- Upgraded claims reconciliation and payments package handling government health payments and private payers which gave company competitive advantage in market place. Eighteen month development and implementation project successfully completed. Took on the additional role of analyst to push completion of requirements and design.
- Completed full research project to find a BI tool including identifying requirements, vendor selection and RFPs, and final recommendations to executive team.
- Established partnership with off-shore developer and contracted an agreement for services. This saved the company thousands of dollars in development costs and the partnership is still in use.
- Successfully implemented secondary authorization security to comply with bank standards.
6-10 years of experience
Built, managed and trained two significant application development teams of over 30 staff in multiple countries: one a 'Migration Factory' to move legacy data to strategic platforms, the second a corporate archive of invoice data. Managed an internal budget of $700k.
- Project management of 40 interfacing applications and kept project deliverables on track.
- Performed business analysis of data formats from 40 source and target applications to ensure data integrity.
- Transformed mainframe developers into productive Informatica experts with extremely limited resources and met development schedules.
- Managed a budget of $700k to acquire hardware, software and training.
- Migrated 8000 service instances from legacy to strategic platforms in 2014 alone which exceeded project estimates.
- Processed and stored over 30 million invoice documents per month, compressed data by factor of 10:1 to minimize storage utilization.
- Managed 12 Terabytes disk and 130 Terabytes tape storage within the application, migrating data from disk to tape which reduced storage costs.
- Supported over 90,000 sub second document retrievals per day in PDF, AFP, CSV and text format which met all user requirements.
0-5 years of experience
Managed team of developers, analysts and off-shore staff for delivery of healthcare industry financial products, serving over 2000 pharmacy, hospital and physician customers. Responsible for account management to the largest customers, working with customers to implement products and expand business within their organization, EDI transfer. Maintained HIPAA standards and banking industry compliance. Project charters, project review and approval, project plans and schedules.
- Upgraded claims reconciliation and payments package handling government health payments and private payers which gave company competitive advantage in market place. Eighteen month project successfully completed despite initial environment of unclear requirements and little documentation. Took on the additional role of analyst to push completion of requirements and design.
- Completed full research project to find a BI tool including identifying requirements, vendor selection and RFPs, and final recommendations to executive team.
- Established partnership with off-shore developer and contracted an agreement for services. This saved the company thousands of dollars in development costs and the partnership is still in use.
- Successfully implemented secondary authorization security to comply with bank standards.
0-5 years of experience
- Manage a team of 10 .net developers and 3 SQL Server Database Administrators working on the Next Generation Point of Sale (POS) system.
- Designed and implemented a quarterly software deployment schedule, budget, timeline, and goals to meet Sally Executive’s expectations and requirements.
- Responsible for the developed the POS system for all 3600+ stores worldwide utilizing .Net and Microsoft SQL Server.
- Assisted in developing an aggressive short term process for converting Sally Stores from a DOS based POS system to their current .Net POS system.
- Created better testing protocol for the POS system by coordinating processes and better testing procedures between development, Quality Assurance, and Implementation departments.
- Developed dataflow diagrams and system architectural documentation for the .Net POS System.
- Wrote Operational processes, procedures, and requirement documentation for the IT Development Department
0-5 years of experience
Responsible to implement and promote continuous improvement projects through multiple print and mail facilities in the U.S. Adapt quickly to the different environments and understand the differences between the facilities in order to streamline and increase productivity.
- Traveled to the St. Louis facility to increase productivity of the printing press area
- Promoted to IT Manager Lead
- Lead and completed the moving of the print facility to the St. Louis facility.
- Organized specific goals and incentives for the team in order to keep them onboard through the project.
- Lead the Dallas team through the testing and implementation of data migration to Nashville.
- Recognized for leadership throughout the project.
0-5 years of experience
Management of PMs, developers and business analysts within the Provider book of record database/application area with responsibilities which included resource management, employee hiring, yearly reviews and day to day activity management for a multitude of new projects and change requests.
- IT management of a multimillion dollar initiative to replace old outdated Voice Response systems with state of the art speech recognition software on an AVAYA platform in support of member customer service departments providing claim history and inquiry, member ID card replacement and selecting new PCPs within a 3 tier infrastructure environment.
- Requirements definition, design and development of a Collection system utilizing event tracking and automated letter distribution to customers in delay of payments which reduced FTEs from 30 full time employees to 15-20, reduced postage expenses and proactively initiate payments of delinquent accounts to gain an increase in timely responses for late payments.
- Involvement in developing RFI and RFP documents for vendor engagement on systems such as a member/provider event tracking system utilized by member and provider customer service representatives for approximately 18 million members and 800,000 network providers.
- Created requirements, designs, development and implementation of a batch automated conversion system which integrated 500,000+ providers into the Aetna Provider book of record DB2 database for the merger / acquisition of U.S. Healthcare.
0-5 years of experience
- Designed and developed customer order system and system strategy.
- Supervised staff of 5 programmers and 1 business analyst.
- Created in-house credit card system for gas purchases by fleet customers.
- Created, tested, and deployed full disaster recovery plan.
10+ years of experience
Proven successful Project delivery experience within an R&D organization. Strong relationship management and influence experience with senior level managers in a matrix organization. Ability to lead multi-discipline teams across geographies. Significant Offshore experience including vendor management experience. Strong communication skills - business writing, presentation skills and interpersonal skills
- Negotiated and coordinated with vendors to evaluate, select and negotiate the purchase of 3rd party software product
- Actively managed programs and personnel to ensure delivery of projects within the R&D Portfolio against specified quality and regulatory standards demonstrating compliance, integrity and resilience of the project deliverable
- Directed and managed the day-to-day responsibilities of technical staff, including the development of personal development plans and carrying out regular performance reviews. Motivated, mentored and coached staff to enable them to develop, grow and increase competency levels
- Managed several initiative to streamline and simplify internal process, e.g., established a framework for managing project risks; established a peer review process for reviewing project quality and ensuring a project scores well on system audits; establish process for using Agile in a validated computing environment
- Defined and captured metrics to ensure that the goals of the department and project portfolio were achieved
- Conducted resource planning by matching resources to projects based on skills, aspirations, and development objectives
- Coordinated with Service Owners the prioritization and implementation of the project portfolio and ensured projects were delivered to the service area on time and within budget
0-5 years of experience
- On a high clearance government project taught a classes in security, encryption, MVC, WPF, WCF, WF, MySQL, Cardspace as well as IP telephony (both TAPI 3.0 and NetMeeting 2.0 API's).
- Designed and programmed programs with a CTI interface program which managed call phone numbers, IP, caller and other data and history, EXIF display and editing of JPEG, TIFF and raw images.
- Batch directory processing of file keywording and internal retrieval system.
- Published and subscribed datasets, wrote and tested many stored procedures as well as web services invoking these stored procedures.
- Created job assignment website.
- Wrote and tested several Windows services to process RPC modules using sockets.
- Technologies: C#, ASP.Net 2.0, Ajax, Web Services, Microsoft SQL Server 2005, SQL Server Reporting Services, SQL Server Integration Services, Photoshop
0-5 years of experience
Managed all of IT development (14 developers, 3 QA engineers and 1 program manager, 2 business analysts) to enable back-end engineering development servicing network security appliances and all line-of-business application development and integration.
- Restructured 2 confrontational teams into 3 highly functional teams to meet engineering and business application needs, small projects and on-going queue needs.
- Initiated testing automation (test harness creation, end-to-end, etc) using open source tools, e.g. Cruise Control, Selenium, Hudson, nUnit, etc.
- Extended Agile practices with test-driven development, continuous integration builds, automated deployment across multiple environments, removing knowledge silos, increasing predictability, quality and throughput.
- Introduced virtual lab environments for product and website development, build and staging.
- Initiated several government compliance backend services for security appliances using encrypted software (using CyberSource and IP2Location.)
- Enabled newly acquired BorderWare products to use WatchGuard current sales fulfillment and licensing processes and software solutions: 3 month integration project rather than 6-8 months.
- Location Aware patent holder for internet security appliances.
- Resourced new talents (permanent and contract), career managed existing talents into their next levels of performance, and processed several green card labor certification successfully.
10+ years of experience
Responsible for over 250 technical resources world-wide for the strategic development and portfolio acquisitions for the Global Securities business
- Managed the Global Sourcing Strategy for 150 positions resulting is cost savings and new vendor relationships
- Interacted around the clock with Sr. Bank Management during and months after the 9-11 event
- Co-managed the Chase Bank Global PMO for Y2K remediation
- Primary responsibility for the technical due diligence of the US Trust Custody, Mutual Fund and Unit Investment Trust businesses. Managed the Boston based Mutual Fund IT department and received a Software Patent as an Inventor of the Chase Bank Mutual Funds Global Compliance platform handling all of the Banks fiduciary and SEC requirements.
- Upgraded the Money Transfer and Federal Book-Entry platforms to reduce costs as operational risks as well as meeting Federal Regulatory mandates which included six months for Disaster Recovery Testing
0-5 years of experience
Management level position reporting to the Director of Application Development for the Mason facility.
- Ensured successful execution for all aspects of application development including implementation, support, release management, and changing priorities.
- Led various groups including DBAs, Load Testers, UI/UX group, Architects, QA, and developers.
- Changed the team dynamic by acquiring better talent. Tasks included screening, interviewing, negotiating salaries, and hiring candidates while maintaining ranges within the allotted budget.
- Mentored employees in both technical aspects and career development techniques.
- Completed employee assessments and evaluations on a semi-annual basis.
- Handled compliance training and new policy coverage with employees.
- Helped in planning resource and purchasing needs for yearly budgets.
- Resolved interpersonal conflicts and worked with teams to build better communication.
- Continually evaluated best practices and make necessary changes to ensure smooth releases, point releases, and patches.
0-5 years of experience
Consulted with internal and external clients in the analysis of short and long term goals for business requirements and technical solutions.
- Owned the resources, system and budget - beginning to end, including relationship with the business.
- Managed large strategic vendor relationships including EDS and Cognizant.
- Engaged in ongoing strategic planning activities to create an IT roadmap for the claims line of business ($10M budget). Managed a team of ten full-time employees and 10 contractors (onshore and off-shore). Project team included project managers, developers and analysts in implementing multiple concurrent successful projects and programs. Included projects, enhancements and production support responsibilities.
- Created a resource and project demand forecast process to align business priorities with resource and financial demands.
6-10 years of experience
Managed a team responsible for the development and customization of the software to the customers' specifications.
- Designed and implemented the "look and feel" of the product.
- Worked closely with the customer to customize the product for their needs, gain an understanding of the standards they need to meet, and incorporate those needs into the software.
- Developed user specifications for major projects.
- Interfaced directly with Marketing, Sales, and the Clinical Educators to incorporate their input to the product.
- Planned and ran Focus Group meetings with the customer in order to gather ideas to further enhance the product.
- Work with the development group in designing new releases of the software.
- Provide input as to how the user interface should look and function.
- Responsible for hiring and training employees, who were primarily entry-level
- Created and monitored project schedules for the group.
- Reported on the progress of all projects to upper management.
0-5 years of experience
- Led IT projects including database solutions, new architecture, network overhauls, and upgrades.
- Established a familiarity with the business model of internal customers to serve effectively in a consultative capacity.
- Managed project life cycles from concept to implementation.
- Brought an outdated infrastructure into PCI compliance.
- On boarded global non-profit Stand up to Cancer e-commerce website with full integration of their e-commerce and donation customer database.
0-5 years of experience
IT Applications Manager / Project Manager
- Managed all on-line Lottery software development projects
- Project and Portfolio Management of on-line games projects to include implementing budgets for projects and Resources.
- Managed all on-line development staff, off-site development/disaster-recovery site.
- Responsible for hiring, reviews, management and budget control of all online development staff
- Requirements gathering and meetings with stakeholders to determine business needs and system functional requirements. Analysis of technical issues needed to develop the functionality of the needs.
- Implemented LOTTO, PICK 4, CASH 5, KICKER. Managed all aspects of Lottery's off site development center including projects, personnel, and facilities. Online Games, Retailer Accounting, Retailer Support, Service Dispatch, Fraud, Payouts, Subscription System. 24x7 On-Call Support. Assisted in Hardware and Software vendor selections. Project budgets and planning with steering committee.
- Environment: Stratus, VOS, COBOL, C, CM, SVM, Queues, Microsoft Word, Excel, Visio, Project, and PowerPoint used to Document, report, and present project information and status
0-5 years of experience
Accountable for the day to day IT operations, budget and projects. Responsible for the successful project management, analysis and implementation of SAP B1 on time and within budget with my diverse experience in managerial, technical and functional skills.
- Requirements, Project Management, Configuration and Implementation of SAP B1 8.8.2 on target and within budget
- Analyzed process and reengineered operations of the Contact Lens Department
- Manage a group of 5 developers and 3 business analysts
- Design of new website portal using Magento as CMS
- Established standard documentation templates and process control
- Vision Claims implementation of Practice Management System (Kareo)
- Implementation of EDI 835/837
- Currently in the process of evaluating new POS system, Call Center system and Infrastructure upgrade to virtualization for this year.
0-5 years of experience
Directly responsible for my department receiving a long term contract with our client for Siebel development work.
- My team averaged less than 5% defect rate during Development when compared to other groups and had no Go-Live defects during my leadership.
- Sought out and met with the business to discuss upcoming requirements and Siebel functionality.
- Wrote functional design documents based on requirements received from Business Analysts.
- Wrote high level design documents for use by my offshore development team.
- Managed a team of 18 Developers and 10 QA team members that were located off-shore in Shanghai, China and trained in Siebel development and best practices.
- Designed, implemented, and maintained the current development processes within the Hanna Strategies Siebel Development Team.
- Provided status reports to the development teams, project management, and senior management.
- Installed and maintained the training and development environments.
- Implemented the Siebel Marketing Module (7.7) into an existing Call Center, PRM, and Analytics implementation using an off-shore team for development.
6-10 years of experience
Managed a team responsible for the development and customization of the software to the customers' specifications.
- Responsible for the design and implementation of the "look and feel" of the product.
- Worked closely with the customer to customize the product for their needs, gain an understanding of the standards they need to meet, and incorporate those needs into the software.
- Developed user specifications for major projects.
- Interfaced directly with Marketing, Sales, and the Clinical Educators to incorporate their input to the product.
- Planned and ran Focus Group meetings with the customer in order to gather ideas to further enhance the product.
- Work with the development group in designing new releases of the software.
- Provide input as to how the user interface should look and function.
- Responsible for hiring and training employees, who were primarily entry-level
- Created and monitored project schedules for the group.
- Reported to upper management on the progress of all projects.
6-10 years of experience
- Managing team of 16 members in resource planning, task assignments, developing leadership skills, prioritize tasks, scheduling and project executions.
- Attend team meetings, customer meetings, budget and planning meetings
- Ensure prompt identification and mitigation of project risks. Help the team in resolving technical issues and making sure solutions met the desired architecture
- Involve in infrastructure requirements, vendor negations, engaging load testing the software, bring up any new technologies
- Involve in design as required and work with technical team members in coding and code reviews as when necessary
- Accountable for complete delivery of projects. Provide appropriate status updates, stake holder management and manage project risks, mitigation, contingency plans and various others including budget, scheduling, resource planning
0-5 years of experience
- Leads team of analysts to develop reports, implement software, and create workflows
- Provides technical expertise for enterprise software deployments (Finance, Human Resources, etc.)
- Optimizes data integrations between IT, HR, Retail, and Finance systems
- Support and troubleshoot databases for Point-of-Sale, Finance, and Staffing software
- Advises leadership group on vendor and software selection, including BI tools
0-5 years of experience
- Manage IT Staff
- Insure projects as well as team issues/conflicts are resolved and delivered on time
- Perform employee evaluations
- Maintain and code programs/applications
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