System Support Analyst Resume Samples

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

System Support Analysts are in charge for optimizing information technology processes in a company. Their role includes training staff, examining data flow, collaborating with other departments, implementing new software to improve efficiency, and proposing solutions for various business models. The ideal candidate for this job showcases in his or her resume information technology expertise, organizational skills, analytical thinking, problem-solving orientation, teamwork, and communication abilities. Eligible resume samples highlight a Bachelor’s Degree and information technology training.

Want 2-3x more interviews (guaranteed)? Get a Professional Resume Rewrite from ZipJob

1

System Support Analyst

Provide technical and administrative support for $1.7 million engineering software catalog used by engineering business units spanning global plant and office locations. Contribute to budget planning for software contract renewals, future licensing, software chargebacks, and other software costs. Reconcile quarterly and annual cost distribution. Oversee engineering software deployment and manage contract administration. Direct software allocation and chargeback process to provide traceability back to business demand and/or consumption. Maintain technical knowledge base and software documentation for internal SharePoint websites.

  • Optimized workflow by designing and implementing SharePoint request website for engineering applications.
  • Reduced software license and maintenance costs by $250,000+ per year by eliminating excess software licenses and discontinuing unneeded software license support.
  • Decreased engineering and IT area costs $180,000 by streamlining processes, tasks, and resources.
  • Assumed responsibilities of several individuals to form this position, serving as resource to maximize engineering staff productivity and ultimately profitability.
  • Consistently achieved highest score possible on annual reviews, particularly in area of customer focus.
Candidate Info
17
years in
workforce
9
years
at this job
BS
Paralegal Studies
MS
Organizational Leadership
2

SYSTEM SUPPORT ANALYST Countrywide

Provided first level system and hardware support for [company name].

  • Escalated tickets to Level 2 support and followed up with [company name] to ensure issue resolution.
  • Designated "team lead" in December 2005. Attended managerial meetings, assigned high priority issues by the VP and Manager of Systems Support, and assisted fellow team members in resolving difficult calls.
  • Consistently achieved customer service ratings in the mid to upper 90's as evaluated by an internal scoring system ranking my performance in the top 10% of customer service associates.
  • Received three "Kudos" awards for excellent customer service.
Candidate Info
3
years in
workforce
2
years
at this job
BBA
Management
3

Lead System Support Analyst

Coached and mentored support engineers with complex issues. Provided leadership to Level I and Level II engineers with day to day activities. Administered File/print, Blackberry and applications servers. Provided administration of OU's, resources, distribution lists and group policies on Active Directory using Quest tools server in multi-domain environment. Pushed applications using SCCM 2007 to desktops/laptops. Published applications and administratered Citrix environments. Served as the Go to person on escalated issues and assisted technical support engineers to drive resolution. Served as a primary support individual for MAC environment.

  • Selected as IT Project Lead that designed and deployed File Maker Pro 10 Advanced server and clients for marketing department in MAC environment.
  • Designed, developed and implemented SharePoint document repository for Support Engineers.
  • Part of implementation planning and implementation team that rolled out windows 7 upgrade for company sites across North America.
  • Selected as Project Manager for the conversion of support magic incident management system to BMC remedy ITSM. Designed and customized Remedy System to business requirements based on ITIL standards.
Candidate Info
11
years in
workforce
4
years
at this job
BS
Telecommunication And Network Management
4

System Support Analyst

Subcontractor to Department of Homeland Security, routine maintenance and repair where perform to clients PC over the course of time for each situation.

  • Installed, maintained and repaired company and multi-vendor systems which included hardware, software and networking.
  • Installed and optimized HW/SW/Networking products and configurations at customer sites.
  • Diagnosed and resolved product performance problems and ensured customer satisfaction by informing customers about preventative maintenance.
  • Communicated technical and business issues with customer and account team.
  • Used Active Directory for Windows 2000 and 2003 in an Enterprise environment to manage and create user accounts.
  • Controlled user access to network resources by adhering to group policies.
  • Installed and configured Windows 2000 and 2003 servers on Enterprise networks.
Candidate Info
3
years in
workforce
2
years
at this job
AA
Computer Networking System
5

System Support Analyst

Supported the mainframe lender placed system activities including lender implementations, documenting business requirements, user acceptance testing, and post implementation support and maintenance.

  • Supported the IT team in testing production fixes.
  • Identified and documented business requirements for enhancements / implementations.
  • Successful implementation of lender placed client accounts.
  • Created test cases for new functionalities within enhancements and implementations to ensure final product generated desirable results based on requirements.
  • Supported the loan transfer process in generating notices to customers regarding a change in mortgagee.
Candidate Info
6
years in
workforce
6
years
at this job
BS
Management Information Systems
6

System Support Analyst

Served as support for the A/S400 system and all A/S400 users.

  • Ensured a timely and accurate End-of-Month process by running reports to do balancing and close the month.
  • Assisted users with A/S400 problems in a timely manner, resolving 100% within 24 hours.
  • Trained users on how to use the A/S400, increasing efficiency and productivity.
  • Created reports and scripts using Sequel to assist management's reporting needs.
  • Reset passwords and enabled accounts whenever users were locked out of the system.
  • Printed A/P checks and ran reports efficiently and accurately.
Candidate Info
8
years in
workforce
5
years
at this job
Computer Science
7

System Support Analyst

Responsible for providing technical support to the Skip-Tracing. Loan Deferment/Forbearance, Alternative Loan, and Guarantor Reporting operational areas. Served as unit support resource for all Focus and ad hoc reporting needs.

  • Streamlined process of adding new alternative loan programs to system saving time/creating flexibility of loan options for customer.
  • Aided in the design of the UNITY system
  • Wrote Business needs Documents to provide to Systems Design areas.
  • Trained end users on use of UNITY USA loan servicing system.
Candidate Info
11
years in
workforce
6
years
at this job
8

System Support Analyst

Responsible for providing technical support to the Skip-Tracing. Loan Deferment/Forbearance, Alternative Loan, and Guarantor Reporting operational areas. Served as unit support resource for all Focus and ad hoc reporting needs.

  • Streamlined process of adding new alternative loan programs to system saving time/creating flexibility of loan options for customer.
  • Aided in the design of the UNITY system
  • Wrote Business needs Documents to provide to Systems Design areas.
  • Trained end users on use of UNITY USA loan servicing system.
Candidate Info
11
years in
workforce
6
years
at this job
9

Consumer System Support Analyst

Prepared functional documentation for system changes, corrections, and enhancements submitted by various lines of business.

  • Tested enhancements and upgrades to systems.
  • Coordinated training for new functionality and procedures as needed.
  • Produced various reports utilizing SAS, SQL Server 2008 and Microsoft Excel as needed.
  • Maintained systems definitions such as table changes, rate changes and control files.
  • Implemented changes to ACAPS profiles within the CARS system and updated profile scripts that included creating scripts for Dealer Data entry, Dealer Discounter/Funding, and Dealer Underwriter.
  • Managed ACAPS projects that included creating Rumba scripts to add new products, queues, and enhancements to lines of business.
  • Reduced risk exposure to the bank and enhanced job skills by completing BSA/AML, ACAPS for Consumer Lending, ACAPS for Business Banking, Business Ethics, Office of Foreign Control (OFAC), suspicious activity and Fraud detection training. Completed .NET training program class provided by corporate training.
Candidate Info
12
years in
workforce
2
years
at this job
BS
Business Administration
MA
Information Systems
10

Director of Student Services and System Support Analyst

Supervised 12 instructors and 3 administrative staff members in the computer-training center

  • Supported administrative and instructional requirements for 380 students (on average) enrolled in 8 long-term, comprehensive training programs
  • Wrote and implemented organizational training policies and procedures
  • Developed administrative forms
  • Prepared daily, weekly and monthly educational reports
  • Responsible for providing training and technical support for software applications (office 97 suite, specifically Excel and Word, IE 4.0, Word Perfect 8.0)
  • Supported, configured, and maintained custom-built software packages (the Student Information Tracking System SITS, and a multimedia training package for MS Office 97)
Candidate Info
1
year in
workforce
1
year
at this job
BS
Bachelor of Science

Your Resume, Made Easy.

You are looking for your dream job and need a resume? My Perfect Resume is your solution and takes the hassle out of resume writing. Create the perfect job-worthy resume effortlessly in just a few clicks!