Telesales Manager Resume Samples

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Telesales Managers coordinate employees selling products and services over the phone. Typical duties these professionals complete are training the sales team, setting sales targets, monitoring team performance, implementing sales strategies, cultivating relationship with customers, and handling customer complaints. Our selection of example resumes suggests that the most sought-after skills in a Telesales Manager are leadership, call center management experience, the ability to sell, customer focus, supervisory skills, communication and interpersonal abilities, and computer competences. Eligible resumes for Telesales Managers mention at least a high school diploma and training in business or sales management.

1

Telesales Manager

Managed inside sales consultants selling wireless services, and accessories to new and existing customer base.

  • Developed existing sales team improving from .5% to achieve 4% of total market activations, 80% with revenue rate plans of $49 or better. Hired, trained, and re-organized team members when needed.
  • Consistently achieved quota of 98% or better.
  • Summit winner for outstanding sales achievement. (formally Fast Start)
  • Scheduled members for optimum telephone sales coverage, resulting in call abandon rate of less than 4%.
Candidate Info
6
years in
workforce
3
years
at this job
BS
Communications Radio / Tv Film
2

Telesales Manager

Responsible for overseeing inbound and outbound call center activities. Primary focus was new ad programs which increased base revenue and additional lines.

  • Led Sales Team of up to 20 people with training, motivation, resources, information and guidance to successfully meet and surpass sales objectives. Sales team consistently ranked in the top 20%.
  • #1 Sales Team Ranking Award winner several months during 1999 and 2000.
  • Hired, analyzed and fulfilled staffing and scheduling needs to ensure adequate number of employees to cover phone lines. Reduced waiting time and increased customer satisfaction.
  • Developed sales strategies to increase market share from local level to national level.
  • Implemented strategies that increased sales rate in the Hispanic Market over 200%.
Candidate Info
12
years in
workforce
12
years
at this job
BS
Business Administration
3

Telesales Manager

Aggressively maintains high standards and in-depth product knowledge through continuous training and high quality customer satisfaction goals. Proven ability to build dynamic teams and foster a highly productive workplace environment. Possesses outstanding success in motivating, training, and retaining employees. Selected by the Chief Executive Officer to take part on the Presidential Advisory Board of SD&A Teleservices, Inc. Managed successful marketing campaigns for Michigan Opera, Opera Cleveland, Rochester Philharmonic Orchestra, Oregon Symphony, Houston Symphony, and Philadelphia Orchestra.

  • Increased sales at every location by up to 70% within first month under management.
  • Reduced employee turnover and boosted morale/through motivation, rewards, and training.
  • Exceeded all new acquisition campaign goals for various organizations, which generated over 6 million dollars in subscription sales.
  • Increased percentage and productivity of time on phone per work hour by up to 27%.
Candidate Info
15
years in
workforce
10
years
at this job
Composition
4

Telesales Manager

Recruited, trained, and supervised telesales force achieving double-digit growth each year.

  • Developed product-training materials for the proprietary line of wire and cable.
  • Authored a 20-hour sales training course. Accelerated the time within which a new sales rep begins to generate sales from 3 months to 2 weeks. Conducted numerous training classes.
  • Developed sales campaigns, contests and incentives that raised sales force morale and performance.
  • Created product promotions that increased sales and customer goodwill.
  • Helped develop the International Division's telesales reps focusing on Latin American and Canadian markets.
Candidate Info
20
years in
workforce
3
years
at this job
5

Telesales Manager

Promoted from Account Manager in Collections to Telesales Manager by demonstrating a consistent, high level of performance.

  • Creatively resolved delinquent accounts as Account Manager, including settlements, restructuring, and collecting late payments.
  • Consistently exceeded goals as Telesales Manager including, minimal update time (achieved 10% vs. a goal of 15% or less), superior activation rates (achieved 14% vs. a goal of 9% or higher), and achieved over 100% Sales Per Hour goal.
  • Managed 48 employees, completing all training and administrative work within strict deadlines.
  • Received "Rookie of the Year" All-Star Award and Business Leader/Top Performer.
Candidate Info
2
years in
workforce
2
years
at this job
BS
Business Administration
6

Telesales Manager

Managed a team of 15 residential sales specialists for [company name] Consumer Division.

  • Received top team awards for sales of Qwest's strategic products and revenue generation.
  • Developed team strategies to hit and exceed monthly sales goals.
  • Conducted and managed team budgets and weekly sales and training meetings.
  • Evaluated performance and developed strategic coaching plans tailored to employees' personal sales style.
  • Facilitated trainings for over 400 employees using the corporate sales model.
Candidate Info
14
years in
workforce
2
years
at this job
BS
Physical Education
7

Telesales Manager

Managed the mid-west territory. Customer client base ranged from single to multiple physician offices and clinics

  • Managed current customer base and recruited new customers
  • Managed all aspects of annual trade shows
  • Coordinated activities with show promoters, which included hiring employees, ordering equipment and supplies, designing layout of booth, managed inventory, scheduling, and addressing customer product questions.
  • Contributed to overall increase of revenue in territory of $300,000 within a year.
Candidate Info
3
years in
workforce
2
years
at this job
8

Telesales Manager

Recruited to create an Inside Telesales Department for a Tampa based billion dollar telecommunications corporation.

  • Executed $2.7 million call center/customer service center outsourcing contract including site selection, purchase of computer hardware, software and phone switches.
  • Recruited, trained and managed 300 seat inbound/outbound call center.
  • Responsible for retaining $155+ million in annual data revenue
Candidate Info
5
years in
workforce
2
years
at this job
MBA
Education
9

Telesales Manager

  • Recruited, trained and motivated an inside sales team of six.
  • Closed $3M in service contracts, peripherals and software to customer base.
  • Qualified major accounts for field sales and setup account visits.
  • Appointed by VP Sales to cover central US during interim period in 1990. Visited 9 accounts.
  • Closed 3 new major accounts including NASA Lewis Research Center, Motorola & Rockwell.
Candidate Info
10
years in
workforce
10
years
at this job
C
Programming
BA
Psychology

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