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Sales Support Specialist Resume Samples
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0-5 years of experience
Sales Specialist for [company name]’s Top Global 1000 and Corporate Accounts.
- Received Marketing Award for developing and winning the largest sale in FY12
- Developed and Won an opportunity for $30.6M
- Exceeded Annual Goal by 150%
- Developed complex and custom sales techniques, conveyed the advantages of outsourcing support, resulting in increased reliability and higher profits
- Recognized by several different business units as a key driver to HP’s Technology Solutions Group
- Develop and marketed innovative new products that were released later in the fiscal year
0-5 years of experience
Exceeded monthly, quarterly, and annual goals to maximize revenue for the corporation
- Processed over $150,000 in annual corporate revenue
- Decreased the sales cycle by ensuring all needed information was included upfront for orders
- Trained sales representatives on changes to company rules and policies
- Provided communication to customers via email and phone
- Supervised colleagues when direct supervisor was away on travel
0-5 years of experience
Created, manipulated and compiled records using multiple programs to provide well maintenance data reports in a timely manner for the customer.
- Improved customer service by compiling well maintenance data reports in timely manner. This was accomplished by directly uploading to customer share drives or preparing hard copy documentation.
- Improved accuracy of well maintenance data reports by coordinating with field technicians, compiling information from multiple programs and proofreading. These included Excel, Total Well Management, eSmart, ServiceMax, and Solutions.
- Provided updated product catalogs, ESP training materials, trouble shooting guides, and promotional items in on-going support to the sales team.
- Provided on-going support to the sales team by working on special projects which involved occasional overtime.
- Processed and tracked purchase requisitions for promotional items and supplies for the sales department.
- Established dialogue with clients for the exchange of information to improve specific company requirements for reports.
0-5 years of experience
Thoroughly vet and analyze new or updated programs, processes and tools, before they are communicated or trained against to ensure accurate rollouts with minimal disruption to sales.
- Planned and oversaw the execution of three Sales Conferences.
- Integrated partnerships with Facebook and Amazon to enhance value to small businesses and provide additional revenue streams.
- Built a library of sales collateral, including pitch decks, external sale sheets, case studies and internal resource documents for Sales to speak knowledgeably about solutions.
- Maintain and update Rules of Engagement, Sales Guidelines and internal sales collateral.
- Act as the primary point-of-contact between Sales and our internal marketing, operations, production and legal teams.
- Interview merchants who leveraged the [company name] platform successfully to maximize business results and created testimonials for Sales to share with prospective merchants.
6-10 years of experience
Provided customer services/products to end users and ensured customer satisfaction.
- Reviewed and identified service order errors and provided necessary resolutions to improve quality of service.
- Prepared training and workshops in various subjects and conducted classes to 70-80 employees.
- Recognized as subject matter expert for the work flow processes and quality assurance.
- Developed an official company billing brochure which was implemented companywide for large business and government accounts.
- Handled high-level business and government accounts; complex customer requests, order processing, coordinating of customer service needs and operations.
- Key member of the team that created and implemented a new billing department to serve high-level business and government accounts. Coordinated the migration to new facility location; organized all transition requirements including work hour schedules, account assignments, phone systems, and business guide lines with other internal departments.
0-5 years of experience
Prepared presentations and marketing materials needed for prospective clients, working closely with sales team members
- Supported all sales team members and marketing manager. Prepared, customized and printed all marketing materials.
- Maintained ACT software (Prospective Client Database)
- Created spreadsheets tracking marketing events, inventories, corporate gift purchases and request for proposals (RFPs).
- Planning Committee member for the 2013 Talent Agility Symposium (TAS) and Global Partner Alliance Summit (GPA).
- Created the InDesign layout for the TAS and GPA booklet.
0-5 years of experience
Identify, qualify and nurture new opportunities in 12 state territories resulting in an active pipeline and a high rate of closed sales. Map key business imperatives, industry research and analysis in an effort to identify strategic target markets.
- Increased sales 60% through project quoting and pricing strategies collaborating with international vendors providing a less than 24 hour turn around.
- Coordinated domestic and international travel and contract negotiation of group meeting sales.
- Identify new business opportunities evaluating prospects and their position in the industry, researching and analyzing sales solutions to customize their manufacturing needs.
0-5 years of experience
Support one of the top Austin-based Sales Representatives with fast paced, high volume, security software sales to schools and corporate business clients in North America. Selling multiple product lines that include Sophos, Kasperksy, and McAfee.
- Generated simple and complex quotes and orders, within a 1-24 hour turnaround, each unique requiring extreme attention to details.
- Experienced in Salesforce at setting up leads, creating accounts, entering contacts; entering, tracking and closing opportunities; entering contracts, adding products and attaching license schedules to opportunities; creating and running reports including forecast, target and many customized reports.
- Submitted Wells Fargo funding applications for customers who financed their purchases, prepared Installment Payment Agreements and Non-Appropriation Addendums to send to the customers.
- Requested distributor quotes and followed up to ensure quick turnaround.
- Created training manual for processes and procedures for new sales staff.
- Drafted quote templates for faster processing of quotes.
0-5 years of experience
Worked with Sales Managers, Account Executives, Design Specialists, Pricing Specialists, Project Managers and Customer Care Center Reps to provide pre- and post-sales project support.
- Supported Fortune 500 Companies-Global including AT&T and Apple Computer, working directly with customer and across departmental borders to ensure complete project compliance from contract to revenue recognition.
- Created and updated documents for dedicated accounts to track order progress and software licenses.
- Pulled reports for dedicated account to list all account addresses and list of equipment of account telecom systems.
- Self-managed sales opportunity tasks.
10+ years of experience
Supported sales representatives and managers during the sales process – proposal to finalization.
- Assembled marketing sales kits for potential customers based on their assessed needs.
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
- Performed user acceptance testing with a focus on documenting defects and executing test cases but also assisted in test plan development and creation.
- Assisted in training and development of employees with the systems utilized.
0-5 years of experience
Contract Management for large and small accounts supporting the Region 7 Service Delivery Offices
- Continuously made positive contributions to A/R and expense targets for the Maintenance Center.
- Continuously achieved the Maintenance operational measurements.
- Prepared proposals and renewed complex maintenance contracts pertaining to customer computer hardware, and vendor
- Interfaced directly with customers on contractual concerns, inventory issues which impacted accounts receivable.
- Function as liaison between clients and internal, cross-functional departments to ensure highest level of service excellence and timely resolution of invoicing disputes.
0-5 years of experience
Responsible for providing exceptional customer service to small and medium businesses.
- Performed QC of business contracts generated by account executives for small to medium
- Actively participated in calling potential business customers to schedule service requests.
- Facilitated operations necessary to assist businesses with cable, phone and or internet installation
0-5 years of experience
- Supported Monsanto and Elanco field sales representatives providing product support for customer base
- Collected outstanding customer debt on accounts up to 91 + days overdue by processing ClearTran payments and using payment plans when appropriate
- Acted as inside sales representative for customers consisting of approximately 200 active accounts, initiated contact through cold calling and pursuing qualified leads
- Worked with end customers to identify the proper mix of our portfolio of products to meet their specific needs
- Created and analyzed sales and marketing reports to track marketing budgets for incentive programs, supply/inventory reconciliation and identifying qualified customer leads
0-5 years of experience
Provide high level administrative support two Managing Directors as well as various members of the Sales Team when needed.
- Run daily reports to assist management team in reaching their sales goals.
- Compile and analyze data from monthly reports to prepare Managing Directors’ presentations to executive management.
- Conduct in-depth business-development research and compiled results for review by proposal team. Communicated with the marketing department regarding client related proposals and/or Requests for Proposals (RFP) and maintained a client/prospect database.
0-5 years of experience
Managed all Radio Frequency Identification (RFID) scans and reports.
- Utilized all digital devices for retail operations.
- Worked in conjunction with management in planning, implementing and constructing new shop concepts displays.
- Trained and led teams of five in pricing, visual displays, floor organization, POS systems and sales support.
- Maintained and acquired new customer relations, opened credit accounts, promoted new products and sales.
0-5 years of experience
Managed requests made by Field Sales organization for pricing, training, or systems issues.
- Supported 4 Field Sales teams and their Sales Managers to identify any needs they may have.
- Worked closely with VP of Sales Operations to create a new process for pricing requests.
- Performed Margin Analysis on prospective deals.
- Used SalesForce program to record requests made by Sales Reps.
- Created training material for Sales Organization on new systems, processes and trained Field Sales Reps.
- Worked closely with Sales Engineer to identify customer’s IP Telephony needs.
0-5 years of experience
Acted as a point of contact for customers seeking [company name] services. Listened to the needs of the customers and positioned products based on the customers’ needs. Assisted multiple departments within COX with sales order entries.
- Positioned and sold cable and telecommunication products to customers, increasing the revenue earned by [company name].
- Sold Verizon Wireless cell phone services, strengthening the partnership between both companies by producing results.
- Revised some of the Verizon Wireless training materials, increasing the Cox agents’ confidence and ability to sell and position Verizon Wireless service.
- Considered a Verizon Wireless OnePOS subject matter expert, allowing me to train and coach agents
0-5 years of experience
- Monitored and updated the invoicing of two of our largest revenue-generating group disability plans with over 500 Physicians
- Achieved resolution of health insurance claims, questions concerning coverage, benefits, etc. for large group of Medical Residents
- Executed exceptional customer service in resolving client issues in the areas of life, disability, annuities, health insurance, retirement and brokerage accounts
- Proactive in monitoring existing client accounts
- Prepared sales producers for client appointments by providing marketing support, generating new business life, disability and annuity sales illustrations; compared and generated summary of proposed plans
- Ordered medical exams, reviewed and submitted applications to carriers and maintained consistent follow up throughout the underwriting process
- Prepared and processed new account paperwork for clients establishing 529 college savings plans, retirement plans and brokerage accounts. Assisted with trades within brokerage accounts utilizing NetX360
0-5 years of experience
Provides assistance to the sales team to ensure a succesful transition throughout the sales process.
- Maintained open communication between client and sales representatives.
- Successfully navigated clients through their entire project via Quickbooks and ProEdge Build.
- Created and proof read estimates provided to clients to ensure they were without error.
0-5 years of experience
Provided back-end operational and sales support for Cisco internals and partners
- Collaborated with key departments from Manufacturing, Marketing, and Product Management to ensure customer/partner request were being met
- Utilized analytical skills to problem-solve complex issues under strict deadlines
- Hand selected by management to be involved in pilot team to transition to a brand new business system effective in early November, personally trained through PowerPoint presentations, communication and collaboration.
- Proficient in CRM, Excel, Salesforce
0-5 years of experience
Team member in the Dealer Relations department of one of the nation’s leading auto finance companies. Dedicated point of contact providing ongoing assistance and support to assigned group of Dealer Relations Managers, Regional Manager, and automotive dealerships. Prepare daily sales volume and detail reports, review and adjust dealer reserves, and collect deficit reserves from past and present dealer networks. Review held deals and coordinate acquisition of items needed to fund in order to increase volumes and sales. Prepare analysis and reporting of national accounts key metrics for senior management. Assist dealers with questions about website and program policies; conduct call campaigns to inform dealers of specials and incentives.
- Automated national accounts reporting.
- Assisted in process mapping sessions to streamline department operations.
- Received multiple SPARK awards in recognition of excellent performance.
- Recognized by both management and colleagues for excellent internal customer service.
0-5 years of experience
Supported the [company name] Business Partners in the onboarding process to enroll in various software incentive programs.
- Monitored, maintained and ensured that workflow decisions met the business control requirements and that the content was [company name] Audit Ready.
- Colloborated with [company name] Business Controls monthly, providing the requested back-up documentation for Sarbanes Oxley (SOX) compliance testing requirements.
- Partnered with [company name] Sales to ensure that business partners were properly certified and met program requirements leading to deals being closed.
- Deployed a twice per year revalidation process to confirm that the business partners to meet the program requirements.
- Conducted on-line presentations to business partners and [company name] sales in order to communicate program changes and updates.
- Created and distributed daily reports to [company name] sales with current certification and program statuses and identified sales opportunities.
- Communicated constantly with [company name] Sales and business partners to resolve obstacles to deals getting closed.
6-10 years of experience
- Provided Sales Support to 450+ active external sales agents all over continental United States
- Managed various projects/initiatives focused on improving internal and external processes, procedures and systems.
- Conducted training and educating both agents and merchants about company services and products in order to improve related sales and customer satisfaction.
- Training also included business transaction technology (POS integration, fees, Federal PCI Regulations), transactional back end banking applications, and all new technologies and mandates.
- Initiated, analyzed and approved merchant applicant reports to assess credit worthiness and risk.
- Documented, packaged and rolled out new training material to existing staff and sales reps.
0-5 years of experience
Applied knowledge of all customer service systems, procedures, products, and processes to perform complex and diverse assignments in support of daily customer service effectiveness.
- Handle internal and external inbound calls liaison between customers and order express.
- Post credit card payments, processed credits, return authorization, resolved issues for charge backs, unapplied cash and researched accounts for discrepenancies.
- Handle orders by shipment through a variety of carriers in the US and Canada
- Export documents into excel spreadsheet by utilizing JD Edwards
- Processed customer requests in an accurate and timely manner; strived to exceed individual performance guidelines for phone statistics, in order to contribute to the department’s overall service level.
- Opened and closed customers, vendors and sales representative tickets presented in SSC bucket.
- Collaborated with the department to exceed a 92% answer rate with less than a 60 second wait time on all inbound calls.
- Managed and review national account EDI orders, ensuring accuracy and timely fulfillment
0-5 years of experience
Collaborated in national sales of neurophysiology equipment, worked with the top sales rep in sales of 1 million during fiscal year 2013 (total sales 3 million)
- Estimated and quoted prices, contract terms, warranties and delivery dates
- Answered customers questions about products, prices, availability and credit terms
- Negotiated details of contracts and payments
- Attended company training seminars to become familiar with product lines
0-5 years of experience
Successfully manage and resolve over 300 inbound customer calls weekly inquiring of their post-sales status and activities such as order status, billing inquiries and resolutions, exchanges and returns and more for established Apple accounts.
- Promoted to level two-education sales support specialist within two months of employment.
- Diligently listen to customers’ questions, complaints, and concerns to ensure issues are adequately resolved within a timely manner.
- Make follow up calls to customers to validate information on their purchase order.
- Effectively communication with all levels of the Educational Institutions such as teachers, principals, professors, and the board of educators to successfully process their orders.
0-5 years of experience
- Acquired invaluable customer service skills to ensure consumer satisfaction
- Trained and performed inventory duties to reduce waste, fraud, and abuse of merchandise
- Assisted management with editing, communicating, and keeping policies updated to maximize productivity
- Developed extensive knowledge in problem solving skills
- Voluntarily assisted security with the Loss Prevention program to minimize loss of product from theft
- Extensive knowledge and experience in stocking merchandise
0-5 years of experience
Processed purchase orders for K-12, Higher Education, and special accounts in the Education Department
- Interacted with customers prior to and/or after time of order entry
- Coordinated with various functions within the company to ensure customer requests are handled appropriately and in a timely manner
- Provided excellent customer service via phone and email
- Able to exercise judgment within defined procedures and practices to determine appropriate action
0-5 years of experience
Managed several critical projects simultaneously, including facilitating communications between the client and various organizational departments, webpage content, and distribution of announcements.
- Represented the organization at various business events, interacting with the client promoting our products.
- Developed and initiated distributing weekly reports reflecting supporting data to increase generated revenue.
- Direct business relations and distribution of company literature to stimulate client interest and sales leads.
0-5 years of experience
- Focused on driving process improvement initiatives across the sales organization that enhance sales force productivity and efficiency
- Successfully designed and delivered agricultural training course to 62 internal, office-based employees in order to increase agricultural literacy and improve customer interactions
- Supported onboarding process of the sales team (SAA, MAA’s) including event planning, scheduling and coordination
- Supported and trained sales staff on selling tools. These tools include but are not limited to forecasting, customer/account plans, opportunity plans, and CRM
- Visited various trial plots to increase research and development knowledge of products and field application
0-5 years of experience
Supports four sales representatives by assisting with customer management, quotes, order entry and post sales
- Grew focus gross profit by over $50,000 by increasing customer retention by answering any questions on quotes and providing constant updates on any pending bids or open orders
- Analyzed customer’s RFQs to identify needs, develop additional sales opportunity and provided quick and accurate proposals
- Maintains accuracy of 45 monthly software renewals and provided quotes to ensure repeat business
- Acts as liaison between sales, purchasing, finance and channel partners to ensure orders are booked, shipped and billed correctly
- Analyses extracted data from CRM to identify areas of process improvement and determine proper standard level agreements
- Trains new hires on industry trends and company technology to increase productivity in the call center
0-5 years of experience
Took calls from sales agents regarding questions on Medicare products and services
- Answered questions regarding status and eligibility
- Did doctor, facility, drug/pharmacy/ancillary provider searches
- Directed agents on how to log in and navigate the producers website portal
- Researched complex issues when needed
6-10 years of experience
Coordinated Survey Request for National, Government and Canadian Accounts
- Maintained spreadsheets showing statuses of jobs
- Reviewed quotes pre-install and conducted QA of post-install jobs
- Participated in weekly calls with customers to give updates on open jobs and address any concerns and/or questions the customer may have
0-5 years of experience
Partner with H2U Directors of Clinic Operations and Area Managers to drive utilization and support the onboarding of new client groups for the H2U health clinics
- Collaborate with Director of Implementation and Director of Clinic Operations to establish standard policies and procedures of the implementation process of new health clinics
- Track and manage various on-going project reports ensuring all data is captured, documented accurately and monitored
- Lead preparation of participant engagement and communication materials designed to initiate and increase program participation of health clinics
- Manage direct-to-employer campaigns and conduct market analyses for targeted markets in an attempt to drive business to H2U health clinics
- Administer H2U Salesforce functions including system updates, internal functionality requests and implementing workflow initiatives
0-5 years of experience
- Developed strong computer skills in Microsoft Excel, PowerPoint, Word as well as internal databases such as Webi, SAP/IRD
- Acquired and compiled data to generate reports for field sales team
- Monitored and tracked marketing programs and business plan goals
- Continually building relationships, prioritizing workload and multi tasking daily requests
- Present and train team on new programs and/or tools
- Maintained working knowledge of several marketing programs, claims and Apex models, Lyceum, MyMonsanto, and MSIS
0-5 years of experience
- Assigned to manage/support the business group’s largest client specifically for the large demand and support over 175 million in annual sales.
- Built relationships with customers to find opportunities to advise them on solutions and provide post sales support and customer service to our business partners.
- Worked closely with executives, managers, and other sales support reps to keep them updated on progress and the resolution of external issues.
- Provided advance quoting , including any special pricing or promotions and order management to the reseller in a timely manner and submitted special bids requests (additional discounts) to the vendor on behalf of the reseller.
- Consulted business partners on the best performing and most cost-effective IBM branded solutions to meet enterprise B2B needs as well as perform monthly sales forecast on.
- Lead and trained a team of five in resolving escalated issues and questions regarding business partner concerns
0-5 years of experience
Handling inbound/outbound emails and calls from two national accounts regarding order entry, Eta, returns/credits and various special request.
- Contacting vendors regarding net, stock and freight; expediting orders.
- Worked closely with carriers to expedite and track orders.
- Process new customer leads and product quote request.
- Searching for items to meet customer needs.
- Resolved purchasing department issues such as pricing discrepancies, backorder stock and item replacement.
- Filed an organized processed orders, quotes, issues and invoices.
0-5 years of experience
Perform input of 10-20 contracts into Nirvanasoft database daily to ensure accounts are enrolled timely.
- Scan and email 20-30 contracts to sales team and customers daily to complete the contract process and maintain workflow.
- Create contracts using Contract Maker tool when requested by the sales team to ensure timely delivery to customer.
- Generate historical usage and profile reports when requested to determine usage of natural gas and electric accounts.
- Handle 5-10 customer calls and emails daily regarding billing and contract questions.
- Assist supervisor daily with the reporting of billed revenue.
0-5 years of experience
Support 9 local Account Executives by researching and analyzing market information to determine the best programming by customizing and recommending sales plans for their clients
- Develop standard proposals and sales materials
- Approve contracts to close sales Responsible for leadership of all aspects of pre and post Advertising Sales Operations activities including traffic, planning and inventory management.
- Generate, track, and distribute sales reports
- Maintain and foster positive relationships by answering client concerns
- Assist the Sales Manager as required
0-5 years of experience
Supported all of the Small Business Unit Sales Colleagues (including VPs, Managers and Account Executives)
- Managed and handled inbound calls, emails and other inquiries as an initial point of contact in the ACD phone system from customers and Account Executives
- Troubleshoot, research and resolve reported issues from the various sales teams
- Processed customer information in company database including equipment ordered, shipping information, and identification information
- Submitted paperwork for further approval
- Utilized MS Excel to track information for orders, contracts and contacts.
6-10 years of experience
Handled monthly Commission statements for entire sales team and directed to the Controller for payroll.
- Submitted and tracked all credits and rebates owed to the company from distributors and vendors.
- Maintained Leases: Reports, issues, addendums and all correspondences between the Lessees and the Lessors.
- Inventory, phone backup, credit card payments, mail, bank deposits, travel arrangements, companies’ quarterly attendance, filing, ordering of equipment and brochures, creating business cards for all staff, customer spreadsheets, and the directing of incoming sales leads.
- Directly worked with the President/Sales Manager of the company to ensure the overall stability of the Sales Department.
- Individually coordinated all company functions including 20 Year Anniversary Open House.
- Installed and controlled print-tracking software for hundreds of devices at multiple locations.
6-10 years of experience
- Coordinated the voluntary campaign sales process through material distribution, enrollment receipt, and record keeping of sales results
- Maximized sales opportunities presented through marketing call center activities
- Posted sales activities for marketing consultants in an effort to build and develop relationships for potential and existing clients
- Coordinated special marketing projects as assigned by Account Manager or Marketing Consultants for assigned territory
- Handled customer contacts and service issues in partnership with marketing consultants
- Covered meetings, conducted presentations & question and answer sessions when required
0-5 years of experience
Responsible for Latin America and Europe Trade, strategically decide our margin.
- In charge of the West Coast Region (assisting 10 Sales Representatives), with all our services.
- Efficiently and effectively managed Import and Export multi-trade for LCL and FCL cargo.
- Insurance, Truck service at origin and destination, Ocean Guaranteed service.
- Monthly KPI
- Excellent communication skills with current and new customers.
0-5 years of experience
Instruct account executives and recruiters on new hire policies and procedures for contract employees
- Compose contracts for third party relationships and W2 contract employees
- Ensure the accurate completion of pre and post hire documents
- Maintain files for all contract employees including but not limited to drug tests, background checks and e-verification records
- Prepare and analyze reports and departmental documents
- Research and organize philanthropic activities for the Mid-Atlantic region
- Provide administrative, clerical and secretarial support as needed
0-5 years of experience
Support 4 Account Managers and the Director of Sales in a busy sales department.
- Determine client requirements in order to prepare quotes for IT products in Microsoft Excel and on Cisco website.
- Configure IT product options and accessories for clients based on client requirements.
- Track new business opportunities using Salesforce.
- Communicate with various vendors on pricing and discounts.
- Perform administrative duties such as scheduling meetings, procuring supplies, and checking mail.
- Run reports for the Director of Sales such as YTD Revenue and Profit Sales reports as well as provide reports to clients regarding retainer balances.
0-5 years of experience
Review paperwork for accuracy and compliance with company policy and procedures.
- Lead Generation/Scrubbing (20 to 50 leads per week)
- Resolve and clear approximately 350 queries on a monthly basis.
- Research and create reports based on client activity, for sales presentations on a weekly basis.
- Operational data quality in CRM system to ensure data is consistent, maintained, and correct in system for 15 Marketing Consultants.
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
