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How to Format a Phone Sales Representative Resume
You have three formatting approaches to your phone sales representative resume — the chronological, functional or hybrid formats. Each format plays up unique strengths while masking potential hiring red flags like a lack of extensive work experience. You can learn more about these pros and cons through our resume format guide.
Use the chronological format if you have over 10 years of experience, like Candidate A. As the most commonly used resume format, the chronological resume dedicates over half its page space to a detailed timeline of your previous jobs and their related responsibilities.
However, use the functional resume if you frequently jump to new jobs, have a few breaks between jobs, or recently changed careers to pursue a remote phone sales opportunity. This highly customizable format allows job seekers like you and Candidate B to showcase experience and responsibilities related to transferable skills like sales and customer support instead of steady employment.
1. Candidate A - Chronological Resume
Candidate Info
- 14 years of experience
- 2 years at this job
- HS High School Diploma
Work History
Phone Sales Representative, River and Raft Goods
February 2020 - present Duluth, NE
- Cold-called department stores and lifestyle boutiques to promote and sell a range of artisan-crafted homewares.
- Researched and contacted small businesses to collaborate on small-batch collaborations under the River and Raft label.
- Gathered information and closed on product sales for several products, exceeding sales goals by a quarterly 8% with a profit of $25,000 a season.
2. Candidate B - Functional Resume
Candidate Info
- 2 years of experience
- 1 year at this job
- BS Business Management
Professional Skills
Sales
- Receive and place telephone calls, averaging 32 customers an hour.
- Interact with customers to provide and process information in response to inquiries, concerns and service requests.
- Provide pricing and delivery information.
- Process orders, forms, registrations and requests.
Client Relationships
- Manage customers' accounts and keep records of customer interactions and transactions.
- Prepare and distribute customer activity reports.
- Maintain customer databases.
Phone Sales Representative Resume Samples
No results found
Candidate Info
years in workforce
years at this job
Graphic Design
Phone Sales Representative
Contacted local business to sell magazine ad space
- Assisted in Ad Designs Generated and maintained own client accounts
- Liberty Newspaper Group, Display Advertising Outside Sales Rep August 1998 to September 2000
- Sold advertising ad space for Suburban Life Newspapers /Elmhurst Press
- Contacted business through established relationships and cold calling to increase revenues
- Conducted outside business to business Sales Representative
Candidate Info
years in workforce
years at this job
Criminal Justice
Cell Phone Sales Representative
Sold cell phones, cell phone accessories to customers who visited the store.
- Conferred with mobile representatives and reviewed sales records to determine procurement of cell phones and cell phone accessories.
- Advised customers about the new models and assisted the customer in determining which cell phone is suitable to their needs.
- Trained new sales representatives.
- Quoted prices and credit terms and prepared sales contracts for orders obtained.
- Sold services for multiple cell phone carriers such as Sprint, T-mobile, and Verizon.
Candidate Info
years in workforce
year at this job
Insurance
Insurance Phone Sales Representative
provided members onboarding, servicing and/or facilitation of product sales through various channels (e.g., phone, mail, e-mail, face-to-face). Deepen and retain customer relationships through needs, assessment and solution offerings from USAA product services.
- Gathered information and closed on product sales for a number of services demonstrating advanced leadership acquisition skills, and knowledge of USAA services, products and benefits
- Identified employee events to provide integrated solutions on services to close on product sales that meet the customers' needs to facilitate their financial security.
- Identify with consumers, and provide complex and/or integrated solutions to make it easy for them to acquire a USAA policy
- Work in partnership with team members to resolve issues and identify appropriate issues for growth.
Candidate Info
years in workforce
year at this job
Insurance
Insurance Phone Sales Representative
provided members onboarding, servicing and/or facilitation of product sales through various channels (e.g., phone, mail, e-mail, face-to-face). Deepen and retain member relationships through needs, assessment and solution offerings from [company name] product services.
- Gathered information and closes on product sales for a suite of services demonstrating advanced member acquisition skills and knowledge of [company name] products and benefits
- Identified member events to provide integrated solutions on products and close on product sales that meet the member's needs and facilitate the member's financial security.
- Empathized with members and provide complex and/or integrated solutions to make it easy for members to acquire a [company name] product
- Collaborates with team members to resolve issues and identify appropriate issues for escalation.
Candidate Info
years in workforce
years at this job
High School Diploma
Cell Phone Sales Representative
- Conducted sales of cell phones and accessories to customers.
- Performed demonstrations to first time users of the new cell phone lines of the company.
- Maintained records of monthly sales and ensured monthly targets are reached.
- Coordinated with cell phone companies with the release of their new products.
- Organized proper display of the cell phones in order to increase sales volume.
Candidate Info
years in workforce
years at this job
Phone Sales Representative
Answer all inbound calls with the highest level of professionalism and enthusiasm
- Build rapport while providing basic technical support, then selling customers computer repairs, protection software, and ongoing support plans
- Perfect scores awarded for Quality Assurance
- Average revenue per call is over $100
- Frequently named a top closer and top performer within the company
Candidate Info
years in workforce
months at this job
Social Work
Phone Sales Representative
Guided customers in identifying service plans and phones to meet their needs; explained details of insurance, warranty programs, and additional programs available.
- Worked as part of a sales team to promote cellular phones and accessories to individuals ranging from 16-70 years of age. Assisting with display set-up, handing out flyers, and customer appreciation day activities.
- Aided three people in learning the features and plans of the phones that were present in the store at the time; Assisted with teaching new employees the technique to make a customer want to buy a new phone.
- Used Microsoft excel to record sales of phones, accesories, and bill payments each work day
Candidate Info
years in workforce
years at this job
High School Diploma
Phone Sales Representative
Made cold calls to prospective clients
- Discussed advantages of using company products over competitors
- Maintained daily call logs with detailed notes for tracking purposes
- Scheduled follow-up appointments
- Exceeded monthly call and sales quota
Candidate Info
years in workforce
years at this job
In-bound Phone Sales Representative
- Sold products and services to prospective customers and generated new revenue from existing customers.
- Upgraded existing subscriber base to digital video service and high speed internet services.
- Communicated knowledge of all products and services to customers.
- Provided high-level customer service and responded to service inquires.
- Promoted current marketing campaigns and promotions.
- Placed new installation orders; scheduled appointments accordingly; prepared associated paperwork for work orders; and inputted orders into computer system.
Candidate Info
year in workforce
year at this job
Medical Insurance Billing And Coding Program
Phone Sales Representative
Completed outbound phone calls to multiple customers, input data into the computer, and offered new home loans.
- Maintained sales quotas by offering new home loans.
- Pre approved customers for FHA and VA loans
- Made outbound calls to potential new clients moving beyond script when appropriate to meet individual client needs.
Candidate Info
years in workforce
years at this job
Business Management
Marketing
Phone Sales Representative
Customer Service, Phone Sales, Internet marketing, Data Entry.
- Answered all calls in a timely manner, worked directly with clients and entertainers to eliminate communication errors.
- Responsible for training new employees on company procedures, guidelines and proper phone etiquette.
- Played a key role in increasing company profits by exceeding daily sales goals.
Candidate Info
years in workforce
years at this job
Education
Cell Phone Sales Representative
Sold cell phones, cellular service, and multiple cell phone accessories to customers who visited the store.
- Conferred with manager and reviewed sales records to determine weekly procurement of cell phones and cell phone accessories.
- Quoted prices and credit terms and prepared sales contracts for orders obtained.
- Work confidently and efficient in a fast-paced work environment
- Always having a friendly, positive, customer oriented work ethic to make an enjoyable shopping experience
Candidate Info
years in workforce
months at this job
Bachelor of Arts
Phone Sales Representative
Responsible for obtaining appointments for beverage systems for commercial clients
- Finished top three in revenue for monthly sales
- Made 100 + appointment setting sales calls per day.
- Got relocated to different sates as a support team for struggling states.
Candidate Info
years in workforce
year at this job
Technology
Phone Sales Representative
- History of exceeding employer expectations across diverse industries. Enjoy talking to people and establishing a long-term, loyal customer base.
- Teachable: Was making top-tier ($10,000) sales during first 2-week training period.
- Persuasive communicator; use consultative selling skills to identify opportunities, overcome objections, build relationships and turn cold canvassing into sales.
- Tenacious negotiator and closer; adept in conveying the benefits of products/services and generating customer interest.
- Quickly learn, master and sell new product offerings.
Candidate Info
years in workforce
months at this job
Business Marketing
Cell Phone Sales Representative
- Prepared reports of business transactions and kept expense accounts
- Educated customers regarding the benefits of products and services
- Developed new prospects and interacted with existing customers in and out of main store location
- Handled phone inquiries from customers on billing issues and problems with existing phones
- Generated above average sales from retail store and kiosk locations
Candidate Info
years in workforce
years at this job
High School Diploma
Applied Science
Inbound Phone Sales Representative, Supervisor, Trainer
Sold Verizon TV, internet, and phone products to new and existing customers
- Managed a sales team of 25 people to drive productivity
- Analyzed and problem solved for customer concerns
- Coached teammates of selling skills
Candidate Info
years in workforce
year at this job
Accounting And Economics
Cell Phone Sales Representative / Key Holder
- Sold all cell phone products and services to meet daily quota
- Responded to billing inquiries and provided efficient customer service
- Ensured customer satisfaction by resolving technical troubleshooting of various phones and accessories
- Promoted to Key Holder position to assume responsibility for opening and closing the store
Candidate Info
years in workforce
years at this job
High School Diploma
Law
Outbound Phone Sales Representative for Allstate Motor Club
Job duties include making calls to Allstate insurance customers and offering them the promotion for the motor club
- 2 Years of Experience in sales
- 1 Year of Experience in Factory Warehouse
- Completed 2 Computer Skills Workshop Classes in High School involving Microsoft Word, Exel, Outlook, and Power Point
- Self Employed Artist familiar with Sales and Customer Services Techniques
Candidate Info
years in workforce
years at this job
Phone Sales Representative /assistant Manager
Sell new activations while also retain existing customers.
- Increased the number of customers through effective presentation and persuading skill.
- Troubleshoot devices and instructed customers about the proper use of phones and other accessories.
- Managed all customer service issues including billing and payments
- Never missed a quota
- Worked my way up to Assistant Manager
Candidate Info
years in workforce
years at this job
High School Diploma
Phone Sales Representative
- Set, confirmed, and organized appointments
- Territory management
- Exceeded monthly quota for appointments
- Answered phones and transferred calls to various departments
Candidate Info
years in workforce
year at this job
GED
Development And Management
Phone Sales Representative
Processes customer orders and updates client information in computer database system
- Tracks daily, weekly, or monthly personal sales
- Calls prospective customers in designated market area to qualify leads and explain type of product offered
- Informs customers of promotions and new or upgraded products using prepared scripts
- Schedule appointments for sales staff to meet prospective customers
Candidate Info
years in workforce
years at this job
Cell Phone Sales Representative
Promoted the sale of mobile phones, accessories and services
- Maintained accurate inventory of products
- Monitored monthly sales and reached sales targets
- Organized displays of cell phones in order to increase sales volume
Candidate Info
years in workforce
years at this job
Cell Phone Sales Representative
Promoted the sale of mobile phones, accessories and services
- Maintained accurate inventory of products
- Monitored monthly sales and reached sales targets
- Organized displays of cell phones in order to increase sales volume
Candidate Info
years in workforce
years at this job
Management & Marketing
Phone Sales Representative
Established new accounts through inbound & outbound phone sales.
- Strong negotiating skills to upsell customers as well as retention
- Surpassed sales quotas for 5 consecutive years by an average of 20% per year
- Rookie of the Year Award for total sales volume in a fiscal year.
Candidate Info
year in workforce
year at this job
Business Administration
Phone Sales Representative
- Maintained weekly sales quota
- Promoted 3 times during employment
- Disseminated sales information to potential clients through phone sales
Candidate Info
years in workforce
months at this job
Cell Phone Sales Representative
- Sold cellphones, cellphone accessories and plans to customers who visited the store
- Performed activations, upgrades, and headset swaps
- Conferred with manager to review sales records to determine procurement of cell phones, accessories, and plans
- Advised customers relating to phone purchases based on needs.
- Trained new hires for sales rep position
- Prepared reports of business transactions
Candidate Info
years in workforce
years at this job
Phone Sales Representative
- Answered up to 70 inbound calls a day
- Followed the sales script accordingly
- Enter orders into the online portal
- Determine requirements by working with customers
- Resolves problems by clarifying issues and finding alternative solutions
- Sells additional services by recognizing opportunities to up-sell
Candidate Info
years in workforce
years at this job
Medical Assistant
Phone Sales Representative
- Provided excellent customer service via phone.
- Team lead for sales
- Top 5% with sales for land line and cell phones and accessories
- Data entry on each call and technical Support
More Phone Sales Representative
Resumes
Phone Sales Representative Resume Success Stories
Phone Sales Representative Resume FAQ
What skills should you put on your resume for a call center?
As an effective call center sales representative, your resume must demonstrate a healthy combination of technical skills related to account maintenance and soft skills like effective communication, attention to detail and persuasive sales techniques.
Here’s a list of commonly requested call center resume skills:
- Verbal and written communication
- Attention to detail
- Problem-solving
- File organization.
- Persuasive selling
- Product knowledge
Check out our extensive list of transferable resume skills.
What is a good resume objective for a phone sales representative?
A strong resume objective or summary statement should:
- Highlight phone sale-related skills such as persuasive sales techniques or client management.
- Draw a direct correlation between your career goals and the needs of the open phone sales position.
- Demonstrate your reason for applying, like your interest in the company’s products or culture.
Check out a poor and good resume objective for a phone sales representative to show how you can effectively use these tips.
Poor resume objective: “Experienced phone sales representative interested in a new position with a renowned sales organization.”
Good resume objective: “Effective sales representative with over six years of remote phone sales experience. Handled an average call volume of 35 customers an hour, with a successful sales rate averaging 23%. Excited to bring my skills into an innovative new sales environment focused on promoting affordable, at-home medical tech support.”
