Bilingual Inbound Sales Representative
Successfully created, developed, and retained relationships with customers, in both English and French, through understanding their needs and explaining the benefits of Lenovo products, services, and solutions
- Proved multitasking skills with the ability to handle multiple mediums of communication simultaneously including, phone, email and chat while working in a fast-paced environment.
- Consistently exceeded quota expectations by achieving over 107% CPS in fiscal year 2012 by leveraging my organization, time management, and enterprising skills to ensure daily, weekly and quarter goals are met.
- Trained and coached new representatives above normal daily duties through shadowing, reverse shadowing, and role playing across multiple businesses IT platforms.
- Translated and recorded customer facing materials for the French Canadian demographic as well as the United States and Canadian English markets, ensuring a unified message across North America.
- Embraced the role of a Lenovo ambassador, by providing superior customer experience from end to end, resulting in greater customer satisfaction and driving customer loyalty and retention.