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0-5 years of experience
Managed all sales operations with $1.5 million in annual revenue, and supervised 8 Account Executives, 3 Finance Managers, and 2 Reconditioning Supervisors.
- Hired to lead department and develop business plan that led to an increase of 45.5% in finance income within first year.
- Directed the execution of the business development strategies including marketing plans, marketing pieces, events, and follow up procedures which led to 4 new strategic accounts to expand our market share.
- Developed policies and procedures for the sales team and implemented weekly sales training to increase KPI (Key Performance Indicator) performance by 10%.
- Improved relationships with partnering financial institutions which resulted in an increase of 19.68% in Vehicle Service Contract income.
- Trained and developed Finance Managers to improve After Market Product income by 23.2%.
- Directed group wide effort to partner with largest business accounts on their philanthropic focus which resulted in winning the 2012 Jack Taylor Founding Values Award.
0-5 years of experience
Tasked with transforming an underperforming sales operation, transitioning into two locations and a position of profitability, greatly improving gross sales and net profits, assumed a lead role motivating sales staff to achieve consistently higher levels of performance. Quickly improved Operations to surpass all metrics governing performance, including customer service scores, growth, and profits.
- Shepherded operations through a period of massive, restorative growth, from $6M in gross sales to $22M resulting in an increase of sales volume of 350%
- Increased sales per individual by 150%
- Garnered customer services scores top 10% in the company
0-5 years of experience
Led a sales force of 25 sales representatives, generating the highest sales in the region
- Managed inventory of 250+ new vehicles and 70 used vehicles
- Recruited, interviewed and trained new sales representatives
- Obtained loans for clients, provided insurance options, and finalized each sale
- Specialized in obtaining financing for second-chance customers
- Certified Chevrolet Sales Representative, Certified Chrysler Sales Representative
- Consistent top-performer both in unit sales and gross profit
- Trained and mentored new members of the sales team
6-10 years of experience
- Promoted to Used Car Sales Manager for the launch of Ebersole Bros location
- Developed and implemented new and more efficient sales processes
- Worked with and developed Sales Consultants to advance into Management positions
- Increased Finance Department gross profits by a minimum of 10% per year 2009-2012
- Completed Zurich Professional Finance and Insurance Management Course
- Completed PAA PennDOT certified Advanced Training Course for Agent Services
10+ years of experience
Hired, trained and coached assistant managers and account executives daily; motivated and led employees to achieve above average sales and customer service scores.
- Assisted with national training academy for new account executives.
- Increased delivery growth year over year by at least 7%; boosted profitability yearly by focusing on cost controls measures.
- Played direct role in business development through daily marketing duties, generating new business and enhancing productivity of current accounts.
- Oversaw branch inventory selection, lot displays, controlled reconditioning costs, and appraisals.
- Monitored and upheld company policies as well as numerous laws and regulations.
0-5 years of experience
- Increased the Dealership CSI scores to above Regional & National scores.
- Increased gross average by 18% and became one of the top grossing Chevrolet Dealers in the region while increasing market share.
- Conducted inventory control, appraisals of trade-in vehicles, sales training and advertising.
- Assisted sales personnel in closing sales as needed for the success of the dealership.
- Managed a sales crew of 18 salespeople.
- Prepared monthly sales reports.
0-5 years of experience
Increased used car sales volume by 170 units over previous year (2012)
- Achieved used car sales volume back to levels not achieved since 2007
- Increased Toyota Certified Used Vehicles by 20%
- Lowered re-conditioning costs from $1700/unit to $1100/unit
0-5 years of experience
Promoted to New Car Sales Manager to coach and mentor six sales consultants
- Conducted new hire orientation to supply consultants with the tools and knowledge needed to be successful
- Grew sales by analyzing consultants' leads and formulated weekly goals to meet monthly quota
- Finalized car deals by meeting with individual customers after each consultant completes his or her sale process
- Negotiated with customers to find a common ground that made sense for both the customer and the dealership
- Held rolling monthly average gross sales of $500,000 between New and Pre-Owned departments
- Executed dealer trades to strategically boost sales
0-5 years of experience
Manage office of 4/5 Account Executives being responsible for all aspects of the business from sales management to cost control to inventory and branch forecast.
- Responsible for training and developing all employees from service agents to F&I Manager.
- Generated more than $6.7 million in revenue for the office for FY 2013.
- Leader in Washington DC market in regards to best policies and procedures to be implemented in all offices.
- Sales growth increase of 26% in first FY 21012 and 24% in FY 2013
- Grew profits from $-374/car to $120/car
- Cut overhead by 47%
- Set records in every category of Revenue/Expense report.
- Diamond club award winner for top ranked Area Car Sales Manager in 3rd and 4th Quarter FY 2013
- Increased employee retention from 34% to 72%.
- Achieved highest Customer Service Index in Washington DC with 96% Completely Satisfied customers
6-10 years of experience
- Led branch growth by 45%, reaching an average of 45 cars sold per month, up from an average of 32 cars per month previously
- Increased overall profit from an initial monthly loss to over $15,000 a month
- Successfully closed and managed accounts with Chase Bank, Wells Fargo Dealer Services, Jordan Credit Union, Credit Union One and Summit One Credit Union
- Currently leads the company in terms of Customer Service rating
10+ years of experience
Responsible for sales team and monthly, quarterly and annual goals both profit and number of units sold
- Designed and ordered all monthly advertisements in local newspapers, television, and radio
- Scheduled 10+ employees on the monthly basis to assure all customers were took care of in a timely manner
- Ordered and located inventory to maintain balance between supply and demand
- Handled all customer service disputes or complaints
- Served as a training officer for my facility this involved training employees as well as keeping up with completed training and the quarterly training goals set by the manufacture
- Completed and approved employee time sheets bi-weekly
- Held sales meetings with staff 3 times a week
0-5 years of experience
- Managed the retail business and day-to-day operations for 32 Southeastern Massachusetts and Rhode Island retail locations
- Set and achieved monthly targets. Goals were set for Managers to excel on the individual basis
- Provided training and educational services to 32 branch managers, 3 account executives and 1lot attendant
0-5 years of experience
Managed sales people on day to day basis
- Developed and implemented goals and forecast
- Provide an environment of mutual trust and respect of employees
- Hired, trained and motivated sales team
- Facilitated sales meetings and one-on-one sales staff training
- Effectively negotiated difficult and complex sales
- Oversaw showroom to assure positive appearance
0-5 years of experience
Oversee sales and finance staff in all areas, to include but not limited to sales, budgets, forecasts, interest rates, contract terms and qualification engine for customers
- Developed and implement online marketing strategy and pipeline
- Develop training and mentoring programs for staff
- Develop business strategy and pipeline projections, handle "actuals" reports and adjust as needed to maintain targets
- Achieved number 1 certified dealer in the region: 2011, , 2012 2013
- Management team was responsible for achieving number 1 certified dealer nationally in 2012 with sales at 1,994 units annually
0-5 years of experience
Doubled Internet sales volume MTD while maintaining $2100 average gross profit per unit.
- Manages and creates all social media content.
- Creates website specials and content for SEO.
- Hires, trains, mentors and motivates all New Car Sales and Internet Sales Staff.
- Maximize the sales and profitability of vehicles and associated products through the satisfaction and retention of customers.
- Monitor internet advertising and all forms of online marketing to ensure that it provides best value for money.
0-5 years of experience
Structured deals with sales consultants to obtain maximum profits for dealership.
- Closed deals on the sales floor.
- Appraised trades for dealership inventory.
- Managed the reconditioning cost of inventory.
- Purchased inventory for dealership and maintained a 90 day turn on inventory.
- Managed and trained a sales staff of 8 sales consultants.
- Followed up the daily log sheet, on a daily basis.
- Forecasted sales reports, for upper management.
0-5 years of experience
Monitor daily internet leads and advertising.
- Provided sales for new and used automobiles.
- Maintained a high level of customer satisfaction.
- Managed inventory for 60 day turn ratio.
- Desk deals on daily basis.
- Appraised vehicles for new and used departments.
- Monitored parts and service repair costs for reconditioning.
0-5 years of experience
- Hire, motivate, counsel and monitor the performance of all new car salesmen.
- Assist individual salesmen in setting aggressive, yet realistic, monthly goals and objectives and provide them with the support to meet these goals.
- Conduct daily and weekly sales and training meetings.
- Ensured salesmen provided highest standards of customer satisfaction and quality service at all times.
- Increased sales by 30% annually.
6-10 years of experience
Established personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
- Reported to the new vehicle Sales Manager regarding objectives, planned activities, reviews and analyses.
- Kept abreast of incoming inventory, features, accessories, etc., and how they benefited customers.
- Worked with the service department and body shop to ensure that vehicles are reconditioned as expected and on schedule.
- Maintained a prospect development system which includes a group of prospect locators and sales associates.
0-5 years of experience
Managed three employees
- Independently doubled the number of cars sold at both locations
- Involved in car purchases from auctions
- Processed all financing
- Oversaw service department
- Provided excellent customer service and problem solving
- Listed cars to be sold online, increasing new client potential
10+ years of experience
Increased unit sales from 53 to 77 per month
- Increased gross average to $2026 per copy
- Responsible for reconditioning, wholesale, and retail operations
- Assisted in creating a Special Finance Department
- Responsible for hiring, training, and motivating sales staff
0-5 years of experience
Completed Used Car Department start up for new Dealer Franchise.
- Effectively co-managed up to 17 Salespeople.
- Prepared Used Car Department annual Budgets.
- Exceeded annual sales quotas for number of units and net profit for Used Car Department all four years.
0-5 years of experience
Responsible for buying and appraising of all used vehicles
- Overseen all aspects of used car department from sales process to the F&I department
- Overseen all aspects of advertising and marketing of vehicles
- Increased 1st year gross by $800,000 and maintained that increase
- Played pivotal role in building and opening a Giant new used car superstore
0-5 years of experience
Managed and coordinated daily/weekly/monthly/ car sales activities.
- Prepared reports of business transactions and kept expense accounts.
- Developed and maintained professional relationships with clients.
- Provided assistance to all clients and selected appropriate vehicle.
- Advised customers regarding payment options and other loans, leasing banking terms.
- Strong ability to work under pressure and time constraints.
- Great ability of presentation and dealing with the customers.
- Profound ability to negotiate and handle customer request.
0-5 years of experience
- Transformed an under producing sales team, immediately resolving long-standing problems, and instituting incentives that elevated performance while building moral and motivation
- Give final approval on all sales, trade-ins, financing, and credit arrangements
- Increased new car sales on an average of 25% since my employment inception date
- Follow up with customers daily to ensure a consistent high level of CSI and sales
6-10 years of experience
Supervised 10 sales representatives, a Business Development Center and Used Car Manager.
- Established and managed effective programs to compensate, coach, appraise and train sales personnel.
- Involved in all sale deals from introduction to delivery.
- Backup to the General Manager and Business Manager.
- Sold over 124 vehicles in a 6 month time period.
- Earned President's Club for 12 consecutive months, and Named Employee of the Year.
- Created individual marketing plans.
- In-charge of Finance and Insurance department.
- Handled the closing of all deals for the dealership.
- Backup to the Sales Manager.
0-5 years of experience
Launched a second Detroit Metro Area Enterprise used car sales office, hired new staff, managed daily operations and directed the activities of a staff of ten from the ground up. Led efforts in growing existing business and successful new business development. Trained and developed staff in sales while keeping customer service top priority. Determined human resource needs while coordinating staff training, reviews and scheduling. Trained new sales reps in all phases of sales, product knowledge and customer service. Trained and managed finance department staff on product sales, how to structure deals according to lender requirements, laws and regulations and how to become stronger overall managers.
- Utilized strong interpersonal skills, attention to detail and an ability to work calmly under pressure to manage the Enterprise sales office, assist customers, increase sales, and provide excellent customer service.
- Utilized prior finance manager experience to increase average sales of backend products to $1000.
- Signed largest client (to date) by cold calling and generated valuable business through credit unions.
- Used Integrity sales training to coach and manage employees by setting and focusing on personal sales goals and growth.
0-5 years of experience
Managed the sales personnel.
- Bought and sold automobiles.
- Reconditioned and repaired vehicles for resale.
- Responsible for reporting profit and losses for the month to lead sales manager.
- Completed for inventory control.
- Provided customer service to public; determined the client's needs and sold automobiles base on their preference.
0-5 years of experience
Led a dynamic and motivated sales staff to meet and exceed sales goals 4 out of 5 years as sales manager.
- Dealership remained in the top 10 nationally for superior customer service for 5 years.
- Managed inventory and dealer trades by building relationships directly with the manufacturer and dealerships in the region.
- Set individual sales goals for sales staff and provided the training and tools needed to reach or exceed those goals.
- Built and maintained relationships with advertisers and handled many aspects of sales and marketing for the dealership such as direct mail, newspaper, social media and keeping website up to date.
- Delivered superior customer service from the sales floor to the finance office often gathering and submitting credit information while upselling finance options and products to meet the needs of the customer.
- As the New Car Sales Manager I won regional awards, cash bonuses and dealer incentives for sales and performance.
- Maintained Kia Elite status by staying up to date on all training provided by Kia.
- Reviewed employee applications, interviewed and hired new employees.
0-5 years of experience
Leads and motivates a sales team of up to 15 associates
- Successfully closes deals with clients, obtaining an average of $3,000 per unit in gross
- Organized and managed all purchasing inventory
- Performed appraisals on current and new inventory
- Profitably closed and desked deals with clients
- Effectively sold after market products to clients
- Responsible for online and wholesale inventory
- Assisted Finance Department
0-5 years of experience
- Hired as Sales Consultant; promoted to Floor Manager, Desk Manager, New Car Manager
- Performed dealer trades.
- Daily follow up calls with sales staff during “one on one’s.”
- Involved in deals EARLY. 100% T.O. environment
- Desk deals to maximize both front end / back end gross profit.
0-5 years of experience
An auto sales manager is in charge of selling vehicles at a dealership. Auto sales managers hire, train and organize staff, setting sales goals, or "quotas, " for their employees to meet. Sales managers work with potential customers on finding the best deal for a new vehicle. They help set prices on cars, as well as help arrange financing, warranties and rebates.
- Established personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
- Reported to the new vehicle Sales Manager regarding objectives, planned activities, reviews and analyses.
- Determined each customer's vehicle needs by asking questions and listening.
- Kept abreast of incoming inventory, features, accessories, etc., and how they benefited customers.
- Demonstrated new vehicles (includes test drives).
- Delivered vehicles to customers. The delivery process ensured that the customer understood the vehicle's operating features, warranty and paperwork, which lays the foundation for customer loyalty.
- Hire, motivate, counsel, and monitor the performance of all new-vehicle sales employees.
- Conduct daily and weekly sales and sales training meetings.
- Assist individual salespeople in setting aggressive yet realistic monthly goals and objectives and provide them with the support to meet these goals.
10+ years of experience
Forecast goals and objectives for sales, gross and key expenses on a monthly and annual basis.
- Recruiting qualified sales personnel to ensuring customer retention and profitability
- Monitoring the performance of all used vehicle sales employees on appraising, purchasing, reconditioning, displaying, and merchandising the used vehicle inventory.
- Assist individual sales people in setting aggressive yet realistic monthly goals and objectives and provide them with the support to meet these goals.
0-5 years of experience
Provided excellent customer service skills and gained clientele
- Completed dealership paperwork and financing
- Purchased wholesale vehicles to resell on the lot for increased profit and purchased cars when salesmen needed a specific vehicle for a customer
- Set goals to sell more vehicles and service plans each month as in the previous month
0-5 years of experience
Department Head of the Pre-Owned Inventory
- Maintenance of Pre-Owned Inventory (Maintain 45 day turn)
- Appraisals & Re-marketing of inventory maintaining an average Cost to Market under 90% and Price to Market under 100%
- Wholesale Inventory- Managing Inventory Wholesale with less than 10% loss
- Direct supervisor of all Sales Personnel
- Provide training of Sales Staff- Road to the sale, Devalue of trades, Phone & Product training
- Internet Sales and Marketing for Pre-Owned Inventory
- Maintaining Top 25 CPO Sales in SE Region and Top 10 in direct Market
0-5 years of experience
- Responsible for Planning, Development and Sales Strategies
- Implemented E-Commerce Sales for New Sales Staff
- Initiated new business from floor calls, using phone logic
0-5 years of experience
Manage used car inventory averaging 60-80 vehicles at 1.2-1.5 Million dollars, while overcoming customer objections and closing sales.
- Sell inventory to other dealerships through direct placement and auctions.
- Appraising all trade-in vehicles and purchases.
- Forecast expenses, gross income, unit projections, and monthly sales quotas for the department.
- Track, mentor, and train 15 sales people with setting monthly goals, motivation, and developing daily selling plans.
0-5 years of experience
Manage new vehicle inventory; price vehicles online
- Locate and perform dealer trades
- Train/Mentor new and existing employees in Sales Process, Product Training etc.
- Ensure customer satisfaction and manage sales floor traffic
- Achieved New Vehicle Sales Manager Master Certification University of Toyota (2014)
- Responsible for structuring, turn overs as needed and closing deals for sales team
6-10 years of experience
Lead sales team to reach the maximum performance goals
- Have had training with Joe Verde, Grant Cardone, Stucker & First Dealers Resources
- Organized and developed processes for new Kia dealership
- Managed and lead sales force of up to twenty-five salespeople
- Created a team that doubled sales for first two years of busines
0-5 years of experience
Run sales desk including desking deals for finance, lease, and cash purchases for new and pre-owned vehicles.
- Manage 12 salespeople.
- Responsible for dealer trades, scheduling, training, and employee certification as well as desking responsibilities.
- Maintained a 60 car used car inventory including wholesale, rate of turn, and maintaining profitability. Worked in ADP and with AAX to maintain competitive pricing with relation to market while maximizing profit.
- Backed up the finance department and worked the finance office covering vacations and time off.
0-5 years of experience
Responsible for new car lot care and layout
- First line of contact with arriving customers and orientating as to where to go when visiting our dealership.
- Averaged 9 new sales a month in addition to the PR process
- Ran OTR Transport and delivering new car trades from other dealers
- CDL Class B Driver's License (0 accidents or citations)
0-5 years of experience
Established personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals. Increase volume and profit over 40%.
- Reported to the new vehicle General Manager regarding objectives, planned activities, reviews and analyses and CSI issues.
- Assist individual salespeople in setting aggressive yet realistic monthly goals and objectives and provide them with the support to meet these goals.
- Determined each customer's vehicle needs by asking questions and listening.
- Kept abreast of incoming inventory, features, accessories, etc., and how they benefited customers.
- Buying and maintaining vehicle inventory.
- Monitor customers' likes and dislikes, lost sales, and dealership sales history and conduct local market analyses to determine which vehicles to stock.
- Conduct daily and weekly manager and sales training meetings.
- Establish and enforce product-knowledge standards.
- Worked with the service department and body shop to ensure that vehicles are reconditioned as expected and on schedule.
- Maintained a prospect development system, which includes a group of prospect locators and sales associates.
6-10 years of experience
Keep up-to-date of auto auction activity and prices and attend auctions on a regular basis.
- Estimate goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
- Hire, motivate, counsel, and monitor the performance of all used-vehicle sales employees
- Arrange and administer an annual operating estimate and budget for the used-vehicle sales department.
- Identify, keep up-to-date of, and comply with federal, state, and local regulations that affect used-vehicle sale
0-5 years of experience
Immense achievement of new car objectives such as the mix of stock, gross margins and volume
- Proven ability to sell a minimum quota according to dealership standards
- Employ new car sales persons
- Ensure that sales person meets or exceeds their goals
- Plan and conduct regular training programs for sale persons
- Ensure the CRM tool is used to follow up with customers
- Strong ability to assess individual client needs
0-5 years of experience
Ordered all new vehicles and managed the inventory
- Closed and negotiated deals.
- Maintain executive calendar, department calendar, and expense reports
- Sales of maintenance plans, service contracts, and financing
- Prepared office spreadsheets, along with graphics, etc.
- Deals in customer relations issues every day.
- Up to date with state compliance for finance laws and managing employees.
0-5 years of experience
Sold used high-end European vehicles
- Managed multiple office tasks effectively and efficiently
- Responsible for all sales and financing for used vehicles
- Negotiated with various lenders
- Title work
- Ensured prompt payment from various lenders
6-10 years of experience
Sole responsibility for the development, implementation and management of the [company name]/General Motors Certified Pre-Owned Vehicles operation, incorporating five showroom locations in Dubai & the Northern Emirates.
- Implemented the necessary vehicle inspection, re-conditioning, sales and staff recruitment processes.
- Control & management of sales volume & conversion, gross profit, finance & insurance penetration and stock control/turn.
- Appraisal, evaluation & retail pricing of used vehicles.
- Appointment & management of used car buyers.
- Underwriting of buyback vehicles for Al Ghandi leasing & fleet sales clients.
- Producing annual budgets, sales action plan's, forecasts and monthly reports for directors and group financial services.
- Full operational and P&L responsibility including working capital management and liaison with group financial controller/services.
- Certified pre-owned brand advertising, marketing & CRM initiatives.
0-5 years of experience
Responsible for training a sales team of 8-10 sales professionals.
- Desking, Closing & Appraising trades.
- Recording daily sales and customer logs.
- Track new and used front & back gross totals daily.
- Follow up daily with internet manager on used car internet leads using I-magic.
- Managing wholesale units at auctions.
10+ years of experience
- Hire, train, motivate, develop and evaluate Finance Managers and Account Executives
- Generate new business by making sales calls and expand the market share
- Manage branch inventory- display, reconditioning and appraise trade-ins
- Motivate employees to achieve higher sales volume
- Organize, analyze and schedule assignments to meet priorities and deadlines
- Monitor and comply with the company policies and applicable laws/regulations
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