Sales Team Leader, District Captain
Led a group of ten Sales Team Leaders as the captain of the district by facilitating bi-weekly conference calls, annual training sessions, new Team Leader training and face to face interaction. Effectively led the Sales Team and entire store in driving sales, key selling metrics and customer service skills. Responsible for hiring, coaching and developing direct reports.
- Trained and developed the top two Senior Sales Authorities in the district with highest productivity and individual metrics through observations and timely feedback.
- Achieved highest customer experience index scores in the district with greatest number of respondents and name attachment coming from the sales team.
- Used reports to analyze, identify opportunities and execute plans to exceed sales budget and key metrics.
- Created a competitive, learning-based, empowering and fun environment that changed the service culture throughout the store.
- Assisted Store Manager with responsibilities related to visual merchandising, floor sets and operational compliance.