General Sales Manager
Manage a full-service retail store for a multi-location, national, men's clothing company. Major responsibilities include overseeing all store and tailor shop operations, acquiring talent, coaching sales associates on professional sales techniques and platinum customer service standards, staff development, instructing staff on merchandise features, marking and fitting techniques, and fashion trends, schedule coverage, set sales goals and assist sales staff in building customer relationships and book of business, implement corporate directives, marketing strategies, and sales promotions, and maintain company visual merchandise and signage standards.
- Increased store sales from $1.3M to $2.4M and decreased shrinkage by 30% in last 3 years, positioning the store as a top regional performer.
- Created a positive work environment with a professional sales team that provided a pleasurable and rewarding shopping experience for our customers.
- Instituted a sales metrics program in weekly sales meetings aimed at increasing items per transaction and dollars per transaction amounts.
- Implemented a major corporate initiative, adding a tuxedo rental program to our existing mix of business, taking it to a number 2 regional performer.