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General Sales Manager Resume Samples
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0-5 years of experience
Manage a full-service retail store for a multi-location, national, men's clothing company. Major responsibilities include overseeing all store and tailor shop operations, acquiring talent, coaching sales associates on professional sales techniques and platinum customer service standards, staff development, instructing staff on merchandise features, marking and fitting techniques, and fashion trends, schedule coverage, set sales goals and assist sales staff in building customer relationships and book of business, implement corporate directives, marketing strategies, and sales promotions, and maintain company visual merchandise and signage standards.
- Increased store sales from $1.3M to $2.4M and decreased shrinkage by 30% in last 3 years, positioning the store as a top regional performer.
- Created a positive work environment with a professional sales team that provided a pleasurable and rewarding shopping experience for our customers.
- Instituted a sales metrics program in weekly sales meetings aimed at increasing items per transaction and dollars per transaction amounts.
- Implemented a major corporate initiative, adding a tuxedo rental program to our existing mix of business, taking it to a number 2 regional performer.
0-5 years of experience
Manage sales force of 12 sales professionals for high end retail clothing business. Develop client base through community outreach. Recruit, hire, and train all professional sellers. Maintain personal client base representing 30% of stores volume. Develop business and financial plans, with full P&L responsibility.
- Collectively produce average annual sales volume of $7.2 million with number position in region
- Increased client base by 35% in first year through delivering exceptional client service
- Developed corporate sales program generating 50% increase in accounts in one year
0-5 years of experience
- Within three years, generated nearly $6 million in business revenue and nearly 2.5 million in net income.
- Created all the company sales scripts, rebuttals and bonus structures and incentives to keep all teams motivated and working together.
- Consistently came up with innovations to decrease expenses and increase revenue.
- Oversaw the daily operations of 3 managers, a 6 member customer service team and up to 25 sales representatives.
- Held meetings with the entire company up to 4 days a week to always maintain optimum levels of performance from each employee.
10+ years of experience
Founded global distributor of industrial/Mil-spec, electronic components and contract assembly manufacturing company under FAR procurement guidelines. Scope of responsibility includes managing sales personnel and purchasing team, communicating sales expectations to employees and assisting sales team with complex contract negotiations and client communications. Develop and monitor budget, sign off on major purchases, handle billing and manage operating costs. Monitor ISO standards for product control processes.
- Achieved $1.5 million in sales the first year increasing it to 6.2 million in three years by providing comprehensive instructions to the sales teams and focusing on customers' needs.
- Instituted detailed performance standards clearly communicating company's goals and expectations to the employees.
- Improved sales team performance by implementing aggressive commission-based compensation plan and sales training program.
- Negotiated favorable purchasing contracts and implemented just-in-time delivery reducing inventory cost and improving operations efficiency.
- Implemented ISO quality control process reducing overages in product purchases and eliminating customer returns.
- Secured contracts with Fortune 500 companies including Lockheed Martin, General Dynamics, L-3 Display Systems, Raytheon, TRW, Alcatel and Florida Power and Light.
- Earned Supplier of the Year status from Florida Power and Light.
- Maintain gross profit margin of 35% by ensuring efficiency of operating procedures.
- Designed paperless order processing system streamlining sales procedures.
- Supply Chain and procurement initiatives
10+ years of experience
Managed daily operations of large dealership. Oversaw day-to-day business operations related to sales. Managed and mentored staff.
- Supervised a large team and reduced staff turnover
- Delivered major increase in front end gross and back end gross
- Increased new car sales from 900 to over 1700 units annually
- Increased used car sales from 1100 to 1500 units annually
- Lowered annual expenses while increasing monthly profits
- Grew CSI
- Delivered major sales growth by implementing internet sales program
6-10 years of experience
Equipment sales to include new and used Skid Steers, Tractors, Excavators for the construction and agricultural industry
- Developed relationships throughout the south, and across America
- Export sales into Canada, Australia, Bahamas, Middle and South America, and Europe
- Develop typical sales years of 8.5+ million dollars
- Hired, trained, and managed a sales staff
- Coordinated scheduling and delivered sold units
- Purchasing and secured the appropriate new models based on knowledge of changing methodology and practices in a growing industry
- Marketed our company and its products through various media, local and nationally, and foreign countries.
6-10 years of experience
Directed retail channel marketing and sales
- Achieved team sales objectives including activations, accessories, enhanced services and revenue goals
- Directed and coordinated daily activities of the operational team including appropriate employees hiring, training, and development
- Tracked and measured retail stores performance
- Implemented store promotions to achieve sales and financial objectives
- Ensured employee provides customers with best-in-class experience
- Distributed Empire One Telecom Cellular phone long distance services to retail cellular stores
- Successfully assigned 200+ stores within the Tri-State area
- Successfully launched Mobicom phone to Tri-State retail cellular stores and master agents within the Tri-State area
0-5 years of experience
Created the annual dealership sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for the new-and-used sales departments.
- Hired and monitored the performance of the department managers, holding weekly sales meetings and conducting sales training.
- Met with sales managers to plan and implement objectives for achieving sales and gross profits.
- Oversaw standards for displaying and merchandising both new and used vehicles as well as reviewing and initialing all promotions before they are finalized.
- Coordinated the appropriate supply of new and used vehicles and ordered/acquired vehicle inventory accordingly.
- Met monthly with the dealership's GM to review forecasts and profits for each department.
- Worked directly with the GM to make recommendations on both short and long-range advertising plans, sales promotions, staffing needs, lease promotions and compensation plans.
- Addressed customer complaints, ensuring that a high level of customer satisfaction was obtained.
- Audited all trade-in vehicle appraisals.
- Issued all demonstration vehicles and ensured that appropriate dealership records were maintained.
- Beat SET sales objectives 10 out of 12 months, and increased gross profit by $400 per car.
0-5 years of experience
- Conducted sales meetings to establish goals, track activities, review successes, and evaluate any industry, company, or office policy and procedure changes.
- Managed Fleet/Internet Department, Finance Department, Sales Staff, Floor Managers, Detail Department and Reception staff.
- Managed customer satisfaction, resolved complaints and concerns.
- Recruited, licensed, trained, motivated and managed all employees in compliance with industry regulations.
- Maintained New/Used car inventory, VOMS ordering and facilitated dealer trades.
0-5 years of experience
Managed and directed overall administration and operation of automobile dealership which achieved an average 350 sales per month (215 new cars). Reengineered management methods which streamlined operations and increased sales. Conducted ongoing analyzes to evaluate the efficiency, quality and productivity of operations.
- Interviewed, hired, trained and supervised staff members. Managed 2 new car managers, finance director and 3 finance manager. Delegated work responsibilities and monitored overall job performances to ensure accuracy and adherence to specifications, rules, and regulations.
- Managed, analyzed, and administered a multimillion dollar budget for operating expenditures. Responsible for financial performance analysis and business planning and development functions. Analyzed budget variances and initiated appropriate guidelines to more aggressively control expenditures and increase profitability. Established budget guidelines to operate more efficiently.
- Developed and implemented employee relations programs to increase morale, productivity and efficiency. Encouraged and supported a team like work environment.
0-5 years of experience
Recruited to this privately-held powersports dealership retailing motorcycles, ATV's, UTV's, scooters, personal watercraft, and generators to manage sales, marketing, operations, and human resources initiatives with full sales department P&L accountability. Took this store that was losing $355K/year and on the verge of closing down to record profits of up to $435K net (and pacing up to $740K net for 2014).
- Record setting background as Top Manager, Revenue Generator, and Team Builder in all aspects of business growth, including competitive analysis, target marketing, inventory control, and brand positioning
- Successful development and implementation of market strategies and high-impact business plans with a visionary approach; ensure rapid delivery of high-growth revenue results
- Took over this store with only 4 brands (Triumph, Ducati, Yamaha, and Honda) and over three short years, built the store to 10 brands adding, Suzuki, Polaris, Can Am, Sea Doo, Kawasaki, and KTM to make [company name], the largest dealer in Kentucky
- Effective hiring, training, supervision, mentoring, and development of reliable personnel at management and staff levels
- Mentoring and motivation of teams of 10-15 sales professionals to achieve peak performance, maintain peak customer satisfaction, and meet/exceed aggressive business objectives
- Grew sales approx. 200% over 4 years: (2010) 555 units, (2011) 657 units, (2012) 957 units, (2013) 1100 units and on pace for (2014) 1600 units
- In my first year, I increased sales departments average gross per vehicle retailed (AGPVR) or Gross Profit per deal 156% from $945/copy (before I arrived) to approx. $1480/copy; currently at $1976/copy
- Manage inventories from $2M to $8M and oversee logistics from shipping and receiving, to building and delivery to meet customer demands and satisfaction
- Handle HR and Payroll to include; sales department payroll, pay plans for managers and sales staff, vacation and time off requests, new hire packets and info, and verification of drug tests
0-5 years of experience
Manage all aspects of food service operations for multi-concept eateries ([company name]s/Pretzel Maker/TCBY) up to $1.5 million
- Hire, train, motivate, supervise, evaluate, schedule, and terminate staff (up to 25 employees)
- Oversee inventory control, ordering, food sanitation and quality control of food products
- Maintain excellent customer service and relations
- Accountable for budgeting, cost control and labor by producing business results in accordance with the budgeted expectations
- Increased sales by 20% in 8 months through superior customer service, quality products and excellent team motivation
- Traveled to troubled stores to improve overall store operations
- Trained other general managers
- Maintain high level of vigilance over cash handling procedures, verify daily deposits and promptly account for any discrepancies
6-10 years of experience
Executive administrative assistance to the entire sales department (approx. 70 individuals including superiors) processing promo model request, expense reports, ticket request, cell phone, tablet technical issues and maintenance.
- Personal assistance to the President and General Sales Manager preparing PowerPoint presentations, excels, word documents and organizing business trips as well as accommodations.
- Submitting monthly supplier depletions as well personalized selling reports. As well as prepare bi-weekly sales meetings, monthly incentives, sales incentive payout recaps and monthly invoices.
- Ordering office supplies, office equipment and equipment maintenance.
0-5 years of experience
Identify, develop and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, cost and markup factors.
- Wholesale drugstore
- Lead generation
- Scheduling client introductions and meetings
- Preparing presentations, proposals and bid specifications
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