Hotel Sales Coordinator Resume Examples

Hotel Sales Coordinator

Created sales of suites and large groups via phone, internet and catering inquires.

• Surpassed revenue goals for leisure accounts each quarter cycle.
• Demonstrated superb listening metrics combined with 100% Aspire scoring.
• Maintained rooming lists, corporate accounts and high-end clientele portfolios.
• Secured and updated sensitive information daily.

Hotel Sales Coordinator

Provided sales and administrative support involving efficient handling of top and confidential contracts/agreements

• Prepared daily pick up numbers in Opera, provided groups with rooming lists, navigated inquiry calls to Managers depending on market assignment
• Prepared proposals, agreements, room block/ catering contracts, and Delphi sales reports
• Maintained a healthy relationship and promoted the facilities of the Hotel to new and existing customers through a proactive approach
• Coordinated and responded to all requests of Hotel sites for prospective business
• Attended network and promotional events to develop and maintain contact with existing and potential clients
• Created and turned over sales files, created and routed Banquet Event Orders to proper departments to ensure a great stay/meeting/ event / for Hotel guests and clients

Hotel Sales Coordinator

Load leads in Delphi; send proposals and regrets through E-Proposals in Delphi to prospecting groups.

• Maintained excellent professional relationships with clients from corporate, government, and association segments
• Input meeting space in Delphi for tentative groups.
• Assisted in organizing and scheduling convention space for contracts ranging between $200,000 to $3 million
• Generated reports using MarketVision.
• Merge and create all contracts for tentative groups. Send out the contracts and follow up with group contact.
• Assist managers in setting up all site visits and accompany manager in meetings with clients for future programs.
• Work cohesively and effectively in team environment.

Front Office Manager, Hotel Sales Coordinator, Guest Services Specialist

• Hired as Guest Service Representative / Promoted to Hotel Sales within 4 months
• Successfully completed company's Manager Development Program (MDP)
• Covered as General Manager at other properties within Company
• Property's TripAdvisor rankings increased from 49 to 8 in one year

Hotel Sales Coordinator

Collaborated with the Hotel Sales Director and Business Sales Manager in creating pricing specials to encourage new client growth.

• Coordinated room reservations for high-profile clientele.
• Surveyed each client to ensure customer satisfaction.
• Conducted trade shows to solicit new business.
• Presented meeting space and hotel rooms to potential clients.
• Distributed banquet event orders to hotel personnel.

Hotel Sales Coordinator

• Efficiently and accurately prepared proposals and contracts.
• Prepared reports as needed for Sales Managers.
• Prepared and sent out sales kits, brochures and client packages as requested.
• Answered and directed all incoming phone calls within the Sales Office.
• Accurately maintained a current and prospective client database.

Hotel Sales Coordinator

Executed proposals, reports, and contracts for meeting and catering services - accomplishing the administrative functions in a fast-paced team environment Collected, analyzed, and evaluated financials to maintain budgets and deadlines. Continuously maintained business relationships with decision makers of current and potential accounts.

• Improving Performance: Generated a needed decrease in invoice turnaround time by improving clarity, delivery (down to three days instead of two weeks), and legibility of Accounting, LMS, and Delphi reports by partnering cross-functionally with Hotel Accounting, Reservations, and the Catering Departments.
• Corporate Liaison: Ensured accurate and timely communication and customer service between group contacts and departments by acting as the "go-to" resource for reservations, meetings, and catering events.
• Special Projects: Independently designed Sales Kits and printed menus for restaurants, catering, and special events.

Hotel Sales Coordinator

Lead sales calls with team members to establish sales and customer retention goals.

• Negotiated and closed contracts with Fortune 500 companies, including P&G, ACT and University of Iowa.
• Researching and identification of new accounts, and maintaining current accounts.
• Member of local networking organizations, and attendee of all networking opportunities.
• Fluent with SalesPro, Choice Advantage, and Choice Central Programs.

Hotel Sales Coordinator

Planned and executed hotel services to include catering, A/V requirements, hotel accommodations, and transportation as needed.

• Responsible for responding to all leads and inquiries made to the property via phone, email and walk in clients.
• Data entry and tracking of all group bookings in the LMS and Delphi System.
• Create an increase of overall revenues generated from Sales by understanding the overall objectives of the client's program.
• Generate and maintain all hotel and group booking reports to reflect overall revenues and booking numbers.
• Responsible for communicating with all departments to ensure efficient group arrivals and event management

Hotel Sales Coordinator for Dual Hotels

• All administrative functions of the two sales offices (data entry, Goldmine Sales Tracking maintenance, RFP's, rate loading, in house guest correspondence, manage office inventory)
• Proficient with Marriott's MARSHA Reservation System and RICHIE PMS System
• Proficient with scheduling of Sales Director and Sales Manager's calendars
• Guest Relations (via phone and in person)
• Reservations and maintenance of meeting room (570 sq.ft.)