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Hotel Sales Coordinator Resume Samples
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0-5 years of experience
Created sales of suites and large groups via phone, internet and catering inquires.
- Surpassed revenue goals for leisure accounts each quarter cycle.
- Demonstrated superb listening metrics combined with 100% Aspire scoring.
- Maintained rooming lists, corporate accounts and high-end clientele portfolios.
- Secured and updated sensitive information daily.
0-5 years of experience
Provided sales and administrative support involving efficient handling of top and confidential contracts/agreements
- Prepared daily pick up numbers in Opera, provided groups with rooming lists, navigated inquiry calls to Managers depending on market assignment
- Prepared proposals, agreements, room block/ catering contracts, and Delphi sales reports
- Maintained a healthy relationship and promoted the facilities of the Hotel to new and existing customers through a proactive approach
- Coordinated and responded to all requests of Hotel sites for prospective business
- Attended network and promotional events to develop and maintain contact with existing and potential clients
- Created and turned over sales files, created and routed Banquet Event Orders to proper departments to ensure a great stay/meeting/ event / for Hotel guests and clients
0-5 years of experience
Load leads in Delphi; send proposals and regrets through E-Proposals in Delphi to prospecting groups.
- Maintained excellent professional relationships with clients from corporate, government, and association segments
- Input meeting space in Delphi for tentative groups.
- Assisted in organizing and scheduling convention space for contracts ranging between $200,000 to $3 million
- Generated reports using MarketVision.
- Merge and create all contracts for tentative groups. Send out the contracts and follow up with group contact.
- Assist managers in setting up all site visits and accompany manager in meetings with clients for future programs.
- Work cohesively and effectively in team environment.
0-5 years of experience
- Hired as Guest Service Representative / Promoted to Hotel Sales within 4 months
- Successfully completed company's Manager Development Program (MDP)
- Covered as General Manager at other properties within Company
- Property's TripAdvisor rankings increased from 49 to 8 in one year
0-5 years of experience
Collaborated with the Hotel Sales Director and Business Sales Manager in creating pricing specials to encourage new client growth.
- Coordinated room reservations for high-profile clientele.
- Surveyed each client to ensure customer satisfaction.
- Conducted trade shows to solicit new business.
- Presented meeting space and hotel rooms to potential clients.
- Distributed banquet event orders to hotel personnel.
0-5 years of experience
- Efficiently and accurately prepared proposals and contracts.
- Prepared reports as needed for Sales Managers.
- Prepared and sent out sales kits, brochures and client packages as requested.
- Answered and directed all incoming phone calls within the Sales Office.
- Accurately maintained a current and prospective client database.
0-5 years of experience
Executed proposals, reports, and contracts for meeting and catering services - accomplishing the administrative functions in a fast-paced team environment Collected, analyzed, and evaluated financials to maintain budgets and deadlines. Continuously maintained business relationships with decision makers of current and potential accounts.
- Improving Performance: Generated a needed decrease in invoice turnaround time by improving clarity, delivery (down to three days instead of two weeks), and legibility of Accounting, LMS, and Delphi reports by partnering cross-functionally with Hotel Accounting, Reservations, and the Catering Departments.
- Corporate Liaison: Ensured accurate and timely communication and customer service between group contacts and departments by acting as the "go-to" resource for reservations, meetings, and catering events.
- Special Projects: Independently designed Sales Kits and printed menus for restaurants, catering, and special events.
0-5 years of experience
Lead sales calls with team members to establish sales and customer retention goals.
- Negotiated and closed contracts with Fortune 500 companies, including P&G, ACT and University of Iowa.
- Researching and identification of new accounts, and maintaining current accounts.
- Member of local networking organizations, and attendee of all networking opportunities.
- Fluent with SalesPro, Choice Advantage, and Choice Central Programs.
0-5 years of experience
Planned and executed hotel services to include catering, A/V requirements, hotel accommodations, and transportation as needed.
- Responsible for responding to all leads and inquiries made to the property via phone, email and walk in clients.
- Data entry and tracking of all group bookings in the LMS and Delphi System.
- Create an increase of overall revenues generated from Sales by understanding the overall objectives of the client's program.
- Generate and maintain all hotel and group booking reports to reflect overall revenues and booking numbers.
- Responsible for communicating with all departments to ensure efficient group arrivals and event management
0-5 years of experience
- All administrative functions of the two sales offices (data entry, Goldmine Sales Tracking maintenance, RFP's, rate loading, in house guest correspondence, manage office inventory)
- Proficient with Marriott's MARSHA Reservation System and RICHIE PMS System
- Proficient with scheduling of Sales Director and Sales Manager's calendars
- Guest Relations (via phone and in person)
- Reservations and maintenance of meeting room (570 sq.ft.)
6-10 years of experience
Prepare competitive analysis of local competitive set
- Book meeting rooms and large groups
- Prepare and audit profitability of meeting rooms
- Maintain the high quality standards of room cleanliness and maintenance
- Oversee the smooth operation of the Housekeeping and Maintenance Departments, including hiring, training & scheduling of staff
- Maintain an accurate inventory of linen and supplies
- Prepare weekly payroll and maintain monthly and annual budgets
0-5 years of experience
Setup and Coordinate In- house meeting and Conference
- Generated repeat business
- Enter Rooming List in the System
- Take Final Payments for groups prior to arrival date
- Coordinate with Sales Team
- Keeping proper follow up of Appointments, payments & Group Changes
0-5 years of experience
- Highly successful in training hotels and setting them up accurately on [company name]
- Started new notebook with up to date procedures at [company name]
- Solving online technical issues with hotels and assisting with all questions on the extranet
Hotel Sales Coordinator Duties and Responsibilities
The size of the hotel and the clients it aims to serve play a significant role in a hotel sales coordinator’s daily tasks. However, a look at job postings reveals several core duties central to all who hold the position, including the following:
Seek New Clients At the heart of the job is bringing business to the facility, so hotel sales coordinators look for opportunities. They may, for instance, set up a presentation at a local bridal fair to advertise their hotel as a wedding reception venue and place to accommodate out-of-town guests. They might also cold-call trade organizations to judge interest in holding the group's national conference at the hotel. Face-to-face interaction, phone calls, and email correspondence are par for the course.
Negotiate Contracts When a customer shows interest, the hotel sales coordinator works on "sealing the deal." Actions may include presenting options, listening to needs, and negotiating terms. The final result is a contract listing specifics and prices.
Act as a Liaison The hotel sales coordinator acts on behalf of the client to make sure everything goes as planned. For instance, they may talk with the food service manager about what will be served or enlist maintenance staff to set up projectors or other tech equipment needed for a conference. Double-checking everything and maintaining open communication as the event approaches keeps problems from arising.
Solicit Feedback Happy customers are returning customers, so smart hotel sales coordinators judge satisfaction levels and do what they can to rectify any negative comments. This follow-up conversation also provides the chance to talk about future needs and to request referrals.
Contact Repeat Customers From time to time, hotel sales coordinators may get in touch with people who previously used the hotel. They may present special offers or inform them of new amenities of interest. Building such relationships keeps the company top-of-mind and encourages loyalty.
Report to Management Managers want to know what is going on at their facility. Hotel sales coordinators provide information on sales and marketing efforts, notable successes, and promising leads. This knowledge helps leaders make decisions about improving customer satisfaction or trying out a new marketing technique, among other things.
Hotel Sales Coordinator Skills and Qualifications
Hotel sales coordinators possess outstanding verbal and written communication skills. They are good listeners, competent conversationalists, and adept at presenting information in ways others can understand clearly. Because they interact with a range of people while performing their job, exceptional interpersonal skills serve them well. Other factors critical to success include:- Salesmanship - understanding the needs of clients and demonstrating how the facility meets that criteria leads to bookings
- Organization skills - managing the efforts of multiple people and departments to achieve desired results requires staying on top of things and collaborating extensively
- Attention to detail - customers want their event to go as planned, so coordinators cannot let things slip through the cracks
Hotel Sales Coordinator Education and Training
Employers typically seek candidates with a bachelor's degree in business, marketing, hospitality management, or a related field. A solid sales record definitely helps, too. All new hires should expect a period of on-the-job training in which they become thoroughly versed about the hotel and its offerings.
Hotel Sales Coordinator Salary and Outlook
The average annual salary for a hotel sales coordinator, according to Glassdoor, is about $46,000. People on the low end of the pay range earn about $21,000 per year, while the highest paid make around $56,000. A report issued by Deloitte lists travel and tourism as one of the world's fastest-growing sectors, with bookings hitting almost $1.6 trillion in 2017. As the state of the global economy greatly affects travel, long-term predictions for the hospitality industry are difficult to make.
Helpful Resources
Aspiring hotel sales coordinators may want to check out the following for more information on the profession:
Hotel Sales and Marketing - coordinators and similar hospitality industry professionals can network and share ideas in this LinkedIn group of more than 18,000 members
Hospitality Sales and Marketing - this comprehensive textbook offers a good introduction to the industry, including many interesting, real-world examples
American Hotel and Lodging Association - did you know that there are more than 54,000 properties in the hotel industry? The website for this influential organization offers an array of such facts on the industry and careers in it
National Association of Sales Professionals - want to learn "the latest and greatest in influence"? Check out this community for people looking to grow their career and stand out to employers American Marketing Association - this well-established organization is a go-to place for all things associated with the marketing industry
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company - gain insight into the actions that have led this hotel giant to become one of the best-known and most respected names in hospitality
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