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Sales And Leasing Consultant Resume Samples
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0-5 years of experience
- Sales Consultant for Mazda, Mitsubishi, and pre-owned vehicles.
- Developed repeat business by establishing lasting relationships with customers, while being directly involved in meeting and exceeding expectations, and quickly correcting any issues with sales and delivery.
- Helped customers find the right product to suit their needs, and ensured satisfaction.
- Executed a variety of administrative responsibilities to help smooth the transition between browsing, negotiating and purchasing.
- Demonstrated customer service skills to resolve any conflicts within the sales process, and provided follow up to ensure customer satisfaction.
0-5 years of experience
- Recruited by management to join a well-established sales team to assist in growing their business.
- Met or exceeded monthly store and individual customer satisfaction surveys scores on a consistent basis.
- Continued to build a consistent sales base, increasing monthly sales to between 15 and 20 cars.
- Effectively merchandised sections, in-store promotions, signage, pricing, and displays to increase sales.
- Assisted in building Shortline as one of the premier Subaru dealerships in the country, ranked as the number two volume dealer nationally and the largest in the Denver metro area.
- Continued to build a knowledge base and widen new car sales experience to other brands including Porsche, Mazda, Hyundai, and Mitsubishi.
0-5 years of experience
- Managed six-member sales team, assisted customers in finding vehicles, conducted vehicle appraisals, and submitted finance applications
- Increased sales by 18% over previous year, and ranked number one on customer service index
- Applied Compass, ADP, and Pipeline to update and maintain client database, order inventory and custom orders
0-5 years of experience
Establishing rapport by providing extensive product knowledge and excellent customer service; selling new & used vehicles; assisting customers in vehicle selection, value-add products, and purchasing and finance options. Identifying and generating leads from Internet, incoming/outgoing calls, and walk-up clients, and following-up.
- Achieving 40%+ closing ratio: closing an average of 14 deals monthly
- Ranking as the Top 5 Sales Consultant
- Achieving excellent customer satisfaction rate
- Cross-training with different departments including Finance, Services, Insurance and etc.
0-5 years of experience
[company name] is a subsidiary of the Faulkner Auto Group which is a privately held company and manages 25 automobile dealerships in eastern and central PA. The Nissan dealership employs approximately 100 people and is the number one certified Nissan dealership in the state of Pennsylvania. Position reports to General Sales Manager and has complete responsibility for personal sales as well as achieving company driven key performance indicators for customer satisfaction.
- Was the second highest performer in customer satisfaction exceeding the store and national averages by 2% and 4% respectively in 2016
- Over 60% of my customer satisfaction surveys fell into the outstanding category
- Received profitability process training to help maximize profitability per unit sold
0-5 years of experience
- Met with customers to determine their automotive needs and discussed vehicle options
- Updated management daily of record of sales and orders
- Tracked progress of existing orders by contacting or liaising with suppliers
- Kept track of quantities of cars on display
- Stayed abreast of new products, features and accessories available and translated their benefits to customers
- Maintained a buyer follow-up system that encouraged repeat and referral business and contributed to customer satisfaction, loyalty and long term clientele
0-5 years of experience
- Sold New and Used vehicles with a 49% closing percentage to customers
- Maintained perfect survey scores through Honda's survey system
- Exceeded sales goals month after month
0-5 years of experience
Having a positive attitude to welcome customers to dealership with meet and greet to start building rapport with customers. Determining what vehicles qualify customers needs followed by giving descriptive demonstrations on the Features, Advantages, and Benefits of products. Communication between sales management to get numbers to share with customers on payment options and savings to close deals. While continuing on working with current relationships of leads and prospects.
- Contact passed and /or orphaned leads for further purchase opportunities
- Maintained customer relationships with dealership
- Qualified leads thru CREDIT EXCEPTANCE (CAC) to help with bad credit customer purchases
- Maintain or exceed CSI goals
- Educate customers of services offered by the auto group
- Cold called equity customers
0-5 years of experience
Tasked with building rapport with a potential buyer, qualifying the Consumer's specific buying criteria and circumstances, and completing the sale of both new and preowned Vehicles.
- Explaining and offering warranties, products, and financing options to consumers.
- Creating and utilizing eMail templates and responses in order to better meet the consumer's needs and improve
- Maintain and utilize Customer Relationship Management systems in daily Sales objectives.
- Prepare performance reports for personal sales production as well as that of four team members. Present these reports to management at weekly meetings.
- Research and analyze competitor's pricing and Sales strategies.
0-5 years of experience
- Knowledge of vehicles features and capabilities as well as comparing and contrasting competitive models
- Developed an excellent rapport with both new and repeat guests
- Duties included but not limited to completing sales contracts, explaining provisions, warranties, and financing options upon delivery of vehicle
- Sold an average of 13 vehicles a month, well above the national average
6-10 years of experience
Negotiate sales with new customers
- Establish rapport with new and existing customers
- Deliver exceptional customer service
- Maintain strong knowledge of dealer inventory
- Provide customer follow up with all new sales leads
- Knowledge of all makes, models and features on competitors vehicles
0-5 years of experience
- Acquire new client sales via walk-in or Internet traffic.
- Maintain a consistent sales quota.
- Understanding competitive automotive market trends.
- Develop buyer relationships by maintaining rapport with previous customers
- Meeting prospective customers at community activities.
0-5 years of experience
- Develop buyers by keeping good rapport with previous and new customers; also by suggesting trade-ins; respond to inquiries; recommend sales campaigns and promotions.
- Qualify buyers by understanding their interests and requirements; matching requirements and interests to various models, etc.
- Report to the sales manager in regards to follow up, sales goals and planned activities.
- Ensure customer satisfaction while providing world class customer service.
0-5 years of experience
- Facilitate customer test drives.
- Ensure timely follow up and maintain strong relationships with previous and prospective customers.
- Track customers using store specific management system/s.
- Keep abreast of new products, features and accessories. Attend product and training courses.
- Stay up to date with current sales pricing and manufacturer promotions.
- Prepare vehicles for customer delivery by working with support staff.
- Ensure customers understand the vehicle's operating features and warranty.
0-5 years of experience
- Achieved Master Certification Mercedes-Benz Sales Consultant.
- Porsche Certified Sales Consultant.
- Jaguar/Land Rover Certified Sales Consultant.
- Certified Buick, Cadillac, GMC Sales Consultant.
- Gained strong product knowledge through extensive online and classroom training.
- Maintained a Customer Satisfaction Index rating above national average.
- Generate qualify and follow up on leads for sales of high end luxury, and performance vehicles.
0-5 years of experience
- Marketing and advertisement to promote individual sales and dealership promotions.
- Multiple exposures to various aspects of financing within the organization.
- Utilize client-centric approach to assess client needs and demonstrate how product features, functions, and benefits meet those needs.
- Cultivating instant rapport along with building and retaining client relationships to successfully sell vehicles.
0-5 years of experience
- Market and advertise vehicle sales to the Latino community
- Present and demonstrate new car technology
- Maintain customer relations for repeat, referral business, and social media reviews
- Attended complete product knowledge courses
- Overcome objections with a servant attitude
- Vehicle delivery with proper introduction of features and accessories
- Monthly award for Platinum sales achievement
0-5 years of experience
- Stock all inventory and designate parking of vehicles for production/handled pre inspections
- Greet customers and answer incoming calls and handle inventory and sale inquiries
- Consult with prospects to purchase used/new automobiles
- Assist Senior Managers locate and disburse dealer exchange in Metropolitan areasfor consumer vehicles
- Maintained numerical filling of key tags and daily report of all activity.
- Secured the inventory lot for any criminal or suspicious activity.
0-5 years of experience
- Manage and maintain daily minimal requirements of 30 customer calls and emails
- Ability to keep detail records of current and potential customers.
- Development of specialize sales techniques
- Able to provide expert and experienced assistance to customers
0-5 years of experience
- Promoted to the position from lead receptionist, which is the first instance in dealership history
- Forge relationships with new clients and tailor their experience and options based on their evolving comments through the process
- Make certain that clients are beyond satisfied with each step of said process and feel understood and valued
- Perform deliveries of vehicles and house-calls if any additional trouble-shooting or assistance in needed, sometimes on days off, in order to demonstrate top-notch dedication to clients’ needs
- Maintain contact with existing customers through meetings, emails and by phone
- Advise extensively on payment options that would best suit the client; discuss loans and leasing banking terms
- Negotiate timely delivery and mediate price variations so that both the client and the dealership are satisfied and happy with the end result
- Participate in regular meetings to determine best practices on reaching set quotas and achieving the best reputation possible
0-5 years of experience
- Assist customers in purchasing and leasing vehicles, working out financial needs, negotiate contracts, schedule delivery.
- Strong product knowledge and ability to display technology and features to consumers.
- Follow up and overcoming of objectives in sales and customer relations.
0-5 years of experience
- Data Entry
- Consult customers about leasing terms and other financing options in their vehicle selection process
- New/ Used car salesman
- Negotiation
- Advertising
- Inbound/Outbound call care
0-5 years of experience
- Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
- Develops rapport with customers by suggesting trade-ins; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
- Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.
0-5 years of experience
- Assisting, educating and qualifying clients on new and pre-owned vehicles.
- Sales and marketing of new and pre-owned vehicles.
- Ensure client satisfaction
0-5 years of experience
- Qualifies buyers by understanding buyer's requirements and interests
- Completing reports and Documentation
- Completing sales or purchase contracts
- Explaining and offering warranties
- Selling to Customer Needs
- Financial Skills
- Scheduling
- Telephone Skills
- Verbal Communication
Sales Cover Letter Examples
