Reservation Sales Agent Resume Examples

Reservation Sales Agent

Handles about 100 calls per day with potential customers, and applies sales techniques to convert calls into reservations.

• Provides excellent customer service, by adapting to the needs of individual callers, while maintaining a pleasant and courteous demeanor.
• Strive to exceed personal and department monthly sales goals based on bookings and revenue.
• Being able to multi-task buy looking up information from several different databases, while maintaining a conversation on the phone.

Reservation Sales Agent

• Booked reservations for individuals or groups that are requested by phone or from within the hotel
• Assisted affluent guests with luxury packages and accommodations
• Administer flow of requests from guests to ensure that they were communicated in a timely manner to the appropriate department via email or direct communication
• Participated in monthly reservation meetings that discussed reaching company's goals

Reservation Sales Agent

• Greeted customers and discussed the type, quality and quantity of merchandise sought for rental.
• Computed charges for merchandise or services and recieved payment.
• Answered telphones to provide information and recieved orders.
• Provided information about rental items, such as availability, operation or description.
• Rented items, arranged for provision of services to customers, and accepted returns.

Reservations Supervisor/reservation Sales Agent

• Assisted Group Rooms Coordinator with rooming list, pre-conference meetings, reports and meeting planners, and created and maintained group blocks for weddings and family reunions
• Supervised, trained, scheduled and evaluated up to seven Reservation Agents
• Communicated anticipated business demands daily with each employee (arrivals/departures, group functions, guest requests)
• Reorganized reservation department to work more efficiently
• Handled customer situations and decide a course of action according to resort guidelines
• Assisted with integration of new online booking engines and maintained rates, availability and content on online booking engines (Hotel website, Expedia, Booking.com, GDS) via Synxis online reservation system
• Assisted with implantation and trained on Navis CRM system and ensured agents were utilizing Navis Best Practices guidelines
• Responsible for creating and maintaining new rate codes and packages in Opera
• Proficient in Opera (PMS System) and Microsoft programs

Reservation Sales Agent

• Handled upset customers, conflicts, and challenging situations in a professional manner
• Assisted customers with planning and booking of products and services. Strong knowledge of computer software used.
• Handled multiple phone lines to make reservations, answer customer's questions, and provide quotes
• Arranged for special services for people with disabilities and children

Reservation Sales Agent (remote)

• Assist with customer reservations for moving trucks, trailers, storages, hitches and rental items within the US and Canada.
• Issue quotes for moving trucks within the US and Canada, determining the best rate based on customer's needs.
• Change, update and cancel existing reservations.
• Assist with questions regarding customer charges and/or discrepancies based on rental contracts.
• Works independently with little to no supervision applying effective communication with managers via instant messenger, E-mail.

Reservation Sales Agent

• Answer all calls, internal and external, in a courteous and professional manner.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Communicates reservation information to the front desk and housekeeping.
• Handles daily correspondence. Responds to inquires and makes reservations as needed.

Reservation Sales Agent

• Sell vacation packages to the Aluani, a Disney Resort and Spa, to guests from around the world.
• Deliver impeccable customer service to guests who need to modify, postpone or cancel their reservations.
• Excel in all sales metrics monthly. I am a top agent in Quality, Efficiency, Experience and Revenue.

Reservation Sales Agent

• Answer calls in queue to help make reservations, confirm reservations, and up sell.
• Maintain RTA percentage weekly (Weekly quota in number of reservations).
• Assisted customers in service and payment needs or questions.