Reservation Sales Agent Resume Examples

Reservation Sales Agents work in a variety of industries, most frequently travel and hospitality. Main functions of a Reservation Sales Agent are helping customers with purchases, taking phone calls from customers, checking availability of required services, processing payments, and answering to client inquiries. Based on our collection of resume samples in the field, those interested in a Reservation Sales Agent job should be able to demonstrate the following skills: customer service, telephone etiquette, problem solving, organization and planning, teamwork, sales skills, and being able to work under pressure. Most eligible resume examples make display of a high school diploma.

For more information on what it takes to be a Reservation Sales Agent, check out our complete Reservation Sales Agent Job Description.

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Candidate Info

6

years in workforce

8

months at this job

BS

Criminal Justice

Reservation Sales Agent

Handles about 100 calls per day with potential customers, and applies sales techniques to convert calls into reservations.

Provides excellent customer service, by adapting to the needs of individual callers, while maintaining a pleasant and courteous demeanor.
Strive to exceed personal and department monthly sales goals based on bookings and revenue.
Being able to multi-task buy looking up information from several different databases, while maintaining a conversation on the phone.

Candidate Info

8

years in workforce

3

years at this job

C

Travel & Tourism

Reservation Sales Agent

Booked reservations for individuals or groups that are requested by phone or from within the hotel
Assisted affluent guests with luxury packages and accommodations
Administer flow of requests from guests to ensure that they were communicated in a timely manner to the appropriate department via email or direct communication
Participated in monthly reservation meetings that discussed reaching company's goals

Candidate Info

12

years in workforce

6

months at this job

Reservation Sales Agent

Greeted customers and discussed the type, quality and quantity of merchandise sought for rental.
Computed charges for merchandise or services and recieved payment.
Answered telphones to provide information and recieved orders.
Provided information about rental items, such as availability, operation or description.
Rented items, arranged for provision of services to customers, and accepted returns.

Candidate Info

13

years in workforce

2

years at this job

AS

Business Administration

BBA

Business Administration

Reservations Supervisor/reservation Sales Agent

Assisted Group Rooms Coordinator with rooming list, pre-conference meetings, reports and meeting planners, and created and maintained group blocks for weddings and family reunions
Supervised, trained, scheduled and evaluated up to seven Reservation Agents
Communicated anticipated business demands daily with each employee (arrivals/departures, group functions, guest requests)
Reorganized reservation department to work more efficiently
Handled customer situations and decide a course of action according to resort guidelines
Assisted with integration of new online booking engines and maintained rates, availability and content on online booking engines (Hotel website, Expedia, Booking.com, GDS) via Synxis online reservation system
Assisted with implantation and trained on Navis CRM system and ensured agents were utilizing Navis Best Practices guidelines
Responsible for creating and maintaining new rate codes and packages in Opera
Proficient in Opera (PMS System) and Microsoft programs

Candidate Info

9

years in workforce

2

years at this job

HS

High School Diploma

BS

Biology

Reservation Sales Agent

Handled upset customers, conflicts, and challenging situations in a professional manner
Assisted customers with planning and booking of products and services. Strong knowledge of computer software used.
Handled multiple phone lines to make reservations, answer customer's questions, and provide quotes
Arranged for special services for people with disabilities and children

Candidate Info

4

years in workforce

1

year at this job

HS

Medical Billing And Coding

Reservation Sales Agent (remote)

Assist with customer reservations for moving trucks, trailers, storages, hitches and rental items within the US and Canada.
Issue quotes for moving trucks within the US and Canada, determining the best rate based on customer's needs.
Change, update and cancel existing reservations.
Assist with questions regarding customer charges and/or discrepancies based on rental contracts.
Works independently with little to no supervision applying effective communication with managers via instant messenger, E-mail.

Candidate Info

9

years in workforce

3

months at this job

BS

Hospitality Management

Reservation Sales Agent

Answer all calls, internal and external, in a courteous and professional manner.
Processes reservations from the sales office, other hotel departments, and travel agents.
Communicates reservation information to the front desk and housekeeping.
Handles daily correspondence. Responds to inquires and makes reservations as needed.

Candidate Info

14

years in workforce

10

months at this job

Communications

Reservation Sales Agent

Sell vacation packages to the Aluani, a Disney Resort and Spa, to guests from around the world.
Deliver impeccable customer service to guests who need to modify, postpone or cancel their reservations.
Excel in all sales metrics monthly. I am a top agent in Quality, Efficiency, Experience and Revenue.

Candidate Info

4

years in workforce

5

months at this job

HS

High School Diploma

Reservation Sales Agent

Answer calls in queue to help make reservations, confirm reservations, and up sell.
Maintain RTA percentage weekly (Weekly quota in number of reservations).
Assisted customers in service and payment needs or questions.

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