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Sales Lead Resume Samples
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0-5 years of experience
Responsible for customer satisfaction and sales supervision in recently opened children’s clothing store. Ensures that each customer receives outstanding service. Responsible for floor moves, merchandising, and display maintenance. Supervises sales associates and processes payroll. Maintains accurate sales records, sets daily/weekly sales goals. Reports sales results weekly. Trains and hires new employees.
- Promoted to Sales Lead after only three months because of excellent leadership qualities
- Recognized as “leader of others”
- Dependable, goes “above and beyond” basic job requirements
- Has built positive, high energy work environment. Employees feel trusted. Solves problems creatively and has demonstrated high integrity
- Coordinated Grand Opening, large-scale Spring sales event, and on-line marketing activities
- Store given award for improved sales performance
- Senior Management has recognized store as being exceptionally clean, well organized, and beautifully merchandised
0-5 years of experience
Helped maintain and create client relations in person, over the phone, and by email
- Managed store associate schedules and payroll
- Prioritized, organized, delegated, and communicated tasks to store associates based upon store goals
- Trained new and current associates about existing and newly implemented policies and promotions
- Motivated Sales associates to meet and exceed sales goal through client relations
- Organized merchandise on sales floor and created visual concepts according to current and future stock
0-5 years of experience
Managed, trained and developed up to 16 sales agents and helped oversee other sales teams
- Overcame objections to close deals; averaging 25+ appointments daily
- Consistently motivated agents and worked closely with executives to create incentive plans
- Created a team lead manual to help improve the success of the agents with proper sales techniques
- Employee of the month for November
- Overall most appointments made in February and consistently ranked top 3 team lead for the entire company with offices in 3 different states
- Broke the record for the most appointments in one period
0-5 years of experience
Promoted to Sales Lead position four months after hire date.
- Analyzed strengths, weaknesses, opportunities and threats in the business/market to capture a greater market share.
- Lead selling and client engagement efforts as the Client Sales Leader during scheduled shifts.
- Trained and motivated associates to improve selling and client service performance.
0-5 years of experience
Achieved sales targets with assigned accounts by partnering with customers in a counseling relationship
- Used and learned more specialized skills in new construction, home additions and valuing properties to assist clients
- Provided buyers a unique set of real estate services coupled with homebuilders and real estate brokers to provide best experience.
- Established sales leads and referrals resulting in an increase in revenue since start of company
0-5 years of experience
Within five months of joining team as a Players Assistant, was promoted to Sales Lead which included supervisory responsibilities
- Received certification in the Callaway, Ping and Cleveland golf club fitting systems in an effort to increase customer requirements and satisfaction.
- Consistently sold $15K-$25K each week for this national distributor of golf and other recreational equipment
- Exceeded expectations quarter-over-quarter and received congratulatory commendations from clients and upper management
0-5 years of experience
Model a highly productive selling environment by providing consistent training and coaching to sales associates.
- Take ownership of the customer experience in the store by customizing each experience to the target demographic.
- Demonstrated an increase of 10% to sales quota in 2013 by selling an average of $250,000 per quarter.
- Maintain a solid, organized client book through proactive customer outreach.
- Ensure high level of customer service through extensive product knowledge and product ownership.
0-5 years of experience
Coach associates with selling behaviors and customer service techniques
- Keyholder and managed business
- One of the top sellers and best results out of sales and conversion throughout the store
- Performed tasks to meet brand standards
0-5 years of experience
Created Client Book – growing client base by building relationships in order to support overall store sales growth.
- Provided immediate customer recognition upon entry to store and working closely with customer in order to maximize overall shopping experience.
- Responsible for all opening, closing, and banking functions.
- Changed store sets as required to ensure that the store maintained a “new set” look throughout entire month.
- Managed floor inventory to visually present a fully stocked store.
- Handled individual customer issues and coached sales associates on employing corporate company values to enhance customer interaction.
0-5 years of experience
Motivated Sales Associates on meeting goals
- Ensured employees are knowledgeable of financial goals, results, and opportunities
- Involvement with training Sales Associate
- Strived to meet and exceed sales goals $3300-4000 daily on a consistent basis
- Promoted from Sales Associates to Sales Lead within 11 months
6-10 years of experience
Multi-tasked between customers by running cash register and servicing sales floor
- Open and closed store which included entering daily goals in Microsoft Excel spreadsheet, doing nightly deposits and scanning in daily shipments
- Answered phone calls
- Won district wide competition 2 times in a row for most credit card applications processed.
0-5 years of experience
Responsibility of opening and closing of store. Ensured registers are prep and balanced at the end of business day.
- Assisted in processing and replenishing merchandise and monitored floor stock.
- Ensured that each customer received outstanding customer service by providing a friendly environment.
- In charge of store operations, and assisting in daily paper work.
0-5 years of experience
Developed curriculum and led classes on product use and features for customers
- Performed Nook customer support and trouble shooting
- Directed Nook staff development and training
- Created and coordinated in-store and off-site Nook events
- Maintained inventory levels following store sales trends
- Completed weekly inventory cycle counts to control shrink
- Administered cash handling policies and maintained the store return policy
0-5 years of experience
Created monthly and daily business plans for Multiple Regions club which held 18% annual attrition
- Promoted to Regional Sales Lead within 7 months
- Responsible for overseeing grand openings of an average of 5600 in Pre-sale with acquisition of 12-13000 in first 4 months
- Directly responsible for the training, development and growth of sales advisors and managers
- Maximized the member acquisition and retention performance for east coast clubs
0-5 years of experience
- Supervised three to six employees at T-Mobile Locations at Sparkman Drive and South Memorial Parkway in Huntsville, Alabama.
- Performed daily bank deposit; inventory management; maintained store signage;and performed demo device maintenance.
- Responsible for increasing retail sales and enhancing T-Mobile revenue streams.
- Managed store traffic flow and resolved customer escalations.
0-5 years of experience
Responsible for greeting & recruiting perspective clients
- Documented client’s personal info for the salesmen to call
- Provided excellent customer service and answered basic questions
- Maintained all sales aspects of the solar home business
- Responsible for faxing all paperwork to the head office
0-5 years of experience
Promoted to Sales Lead in fall 2013; supervised 15-20 Sales Associates.
- Increased Department Sales from 18% to 55% in 5 months.
- Place orders to restock merchandise and handle receiving shipment of product
- Operated registers for cash, credit, check, and travel check transactions
- Employee of the District, December 2014
0-5 years of experience
- Coached/ trained sales associates to selling behaviors, strengthening customer interaction to obtain daily goals and create an environment of motivational support and comradery
- Directed and executed nightly updates to sales floor
- Conceptualized and coordinated bimonthly floor changes and visual merchandising
- Serviced customers with a detailed, all- around shopping experience with expediency and a smile
- Operational and Inventory management including input and filing of operational records and organizing
- Key- holder and cash handling experience
0-5 years of experience
Support management in general operations of store including inventory, cash reconciliation, time sheet and payroll review, facilitation of visual directives, store open and close process, motivate and train associates to achieve full potential.
- Plan, lead and execute monthly store reset.
- Daily use of computer software system for sales, inventory, payroll, scheduling, and locate service.
- Proactively resolve issues of customers and sales associates, escalating to upper management as needed.
- Consistently led in all Key Performance Indicators for sales over the past three years, providing an exceptional customer experience, motivating and directing team members, and setting priorities.
- Successfully built a large repeat client base by providing superior personal customer service and wardrobe solutions with awareness and sensitivity. Successful at expanding sales through customer focus and knowledge of entire product line.
0-5 years of experience
Store has increased sales by 4% in the last 6 months of my employment
- Provided excellent customer service by actively greeting customers, and assisting them with the resolution of questions or problems
- Managed cash register transactions using Point of Sales Computer System (purchases, exchanges, returns, etc.)
- Trained new employees regarding new marketing sets, customer service standards and customer interaction standards
- Up-sold target items and promoted sales by communicating and pushing current promotions
- Work overnight shifts unpacking merchandise and arranging new and old product in accordance with company instructions
- Work overnight shift of bi-annual inventory of store merchandise
- Answered telephone calls with appropriate communication skills and etiquette
- Organized and unpacked daily shipment of new inventory
0-5 years of experience
Assisted customers in selecting products and services
- Organized and supervised sales team
- Carried out various administrative functions
- Trained new workers, and ensure employees use proper protocol
- Worked with both customers and employees that requires a professional, responsible, and dedicated attitude
0-5 years of experience
Helped with running the front of store and back of store when manager was not there.
- Aided clients in anything they needed while shopping
- Oversaw and helped motivate sales associates
- Helped with visual merchandising when there was a new floor set
0-5 years of experience
Provided leadership, trained teams, and evaluated performance.
- Managed store upkeep, marketing and reset store displays.
- Responsible for motivating, training, disciplining, and coaching employee performance
- Worked to build business, drive sales, and form lasting relationships with business partners.
- Provided and taught excellence in customer service and sales.
- Skilled in the human resources aspects of hiring, recruiting, training, and promotion in relation to all store employees.
- Worked and assisted top performing and volume stores.
- Recognized for performance in up selling, adding on, and customer service.
0-5 years of experience
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientele.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
0-5 years of experience
Took incoming calls from potential customers who wanted set up Dish services
- Provided through knowledge of all products offered by Dish
- Assisted costumers with questions pertaining to their shopping needs to ensure great costumer service
- Conducted weekly team meetings and provided support to co workers.
0-5 years of experience
Help agents close and right size their customers
- Integrity held at utmost importance to decrease cancel rate
- Withhold excellent attendance while working 55+ hours weekly
- 100% compliance with customer service and company satisfaction.
- Consistently achieve top 50 out of 570 in commission chart consistently
- Maintain a healthy score card and meet all requirements for activation goals
- Surpass all metrics closing above 36% with a 50% or higher hopper attachment
- Emphasizes strong interpersonal skills by assisting customers in making successful purchases
0-5 years of experience
Fielded an average of 60 customer service calls per day.
- Exchanged returned merchandise for customers quickly and efficiently.
- Received and processed cash and credit payments for in-store purchases.
- Worked as a team member to provide the highest level of service to customers.
- Maintained friendly and professional customer interactions.
- Exceeded targeted sales goals.
0-5 years of experience
- Part of a specialized support team who helped with the training of new associates, merchandising and executing company standards in the grand opening of six different stores in the south florida district.
- Currently leading all Stores in the district with 83.8% in Overall customer Satisfaction surveys for the year by implementing company programs, revitalizing the customer experience.
- Increased department sales by 20% over last year by extensive sales techniques.
- Part of an effective sales team who ranks #1 in merchandize protection plans in the south Florida district.
- Trained, mentor and worked hand by hand with other department Sales Leads of the store to ensure execution of company programs and standards.
- Supervise employees to complete tasks and achieve goals in absence of store management. Manage sales floor and drive retail sales.
- Remain current on all company policies and ensure that all policies, standards and procedures are maintained and followed in a constant manner
- Assisting with opening or closing the store. Also having access to all doors in the building and assisting managers with head coaching and taking control of the store through manager meetings and other circumstances that could arise.
0-5 years of experience
Assist with grand opening of the store.
- Analyze store conversion on a daily bases, to achieve the store goal of 20%.
- Handles store’s visuals and merchandising needs.
- Motivate and train associates to be efficient on the sales floor.
- Track hourly sales implement necessary actions to exceed daily sale plan.
- Build and maintain a solid customer base through clientele.
0-5 years of experience
Directly interacted with customers and made sure their needs were met
- Performed all opening and closing procedures of the store
- Assisted store manager in training of employees
- Ran store in absence of store manager
- Effectively handled employee and customer complaints
- Maintained sales floor and stock room
- Answered corporate calls and emails
0-5 years of experience
Provide excellent customer service.
- Work cash register and handle money
- Clean, price, and organize all merchandise.
- Provided excellent customer service.
- Managed cash drawer and credit card machine.
- Cleaned, priced, and organized merchandise.
0-5 years of experience
Responsible for all US/International commercial and government business development activities relating to [company name].’s live-virtual-constructive modeling, simulation and gaming branch. Defines market segments, identifies new business ventures, crafts business plans, develops sales strategy, conducts market analysis, manages remote sales personnel, identifies customer requirements, develops proposals/solution designs/briefings/presentations, tracks customer relations and generates sales collateral. Conducts product management, product development, product improvement, 3D modeling, prototyping, new product research, integration, testing, training and resourcing. Assists executive staff in tracking system requirements, features and development timelines.
- Developed a multi-million dollar business expansion plan and franchise development plan currently in execution.
- Conceptualized, designed, and prototyped multiple commercial, military and law enforcement product lines.
- Operated various 3D modeling, visualization and rendering programs to design numerous large scale retail/professional training/entertainment facilities and products currently under construction.
- Co-developed multiple products currently in patent pending status, under patent assignment and awaiting filing.
- Designed, constructed and presented winning lender and venture capital briefings.
- Built and managed numerous project management, sales cycle, customer requirement, customer relation, tasking, product development, cost analysis and personnel management tools.
- Briefed 100+ US/international government and commercial executives on multi-million dollar capital expense projects.
- Established the first online sales, product demonstration, video-conferencing and on-line collaboration capability at the company.
- Utilized telecollaboration tools weekly with engineering team to design, develop requirements, review and improve current and future technologies.
0-5 years of experience
Educated customers on company products
- Managed cash register
- Replenished items within the store
- Strong supervisory, communication and customer service skills
- Problem solved to give customers the best service
- Supported store management in all aspects of store operations
0-5 years of experience
- Supervised the sports department, maintained merchandising standards, and provided customer service.
- Tracked volumetric data and associate performance to drive sales and improve business efficiency.
- Assisted in the maintenance and troubleshooting of all work computer systems and devices including: POS, back office computers, and golf simulator.
0-5 years of experience
Follow all guidelines as a Sales Lead Manager by focusing on company’s rules and regulations.
- Assists in developing talent through the training and supervision of associates.
- Supports management team in order to maximize productivity through product knowledge, customer service and by meeting key store initiatives.
- Supports and participates in all company training and developmental initiatives
- Fosters a positive work environment and provides direct, honest feedback in a timely manner
- Ability to model, encourage and demonstrate exceptional customer service behaviors while on the sales floor
- Represents the company in a professional and positive manner
0-5 years of experience
Organize and maintain store standards, identify and resolve customer issues, pleasantly engage potential customers and provide specific information about products and services. Encourage and promote sales to exceed store goals.
- Identify issues in the store while creating solutions that focus on customer
- Ship / Recieve store merchandise accounting for discrepancies while properly documenting and adjusting inventory levels
- Money Handlng – insuring bank deposits are completed every morning
- Opening / Closing the store on time. Insuring all paper work is completed to company standards while properly filing paperwork and organizing the daily sttaff agenda
- Complete daily paper work and store in approprialte log books and locations
- Delegate task and assignments to store staff to complete throughout the day
0-5 years of experience
Marketing and business development for a Third Party Logistics company
- Obtain customs broker accounts that generate approx. $100,000/yr in revenue
- Interface with Import Customs brokers needing to conduct import of international cargo
- Coordinate transportation and distribution services for delivery of products and goods
- Meet with clients/customs brokers to accept payments and handle customer relations
- Process invoices, reconcile payments, execute dispatches within transportation management system
0-5 years of experience
Lead team as Manager on Duty.
- Coached associates on the client experience to increase sales and interaction.
- Developed merchandise presentation, restocking and recovery.
- Ensured attainment of sales, payroll, and inventory shortage goals.
- Developed a team to accomplish daily business objectives through coaching, investment, and motivation.
0-5 years of experience
Top sales associate assisting customers in selecting formal wear for weddings and other social events.
- Requires the ability to build strong relationships with clients.
- Promoting the benefits of the store financing card
- Promoting the services of [company name]’s partnering companies.
- Training new employees and serving as a peer coach associates.
- Greeting customers and ascertaining their needs.
- Organizing racks and shelves to maintain the visual appeal of the store.
- Helping customers with questions, problems and complaints in person and via telephone.
0-5 years of experience
Develop strategies on how to increase sales and motivate associates while giving support on the sales floor
- Track store transactions as well as the stores hourly progress
- Responsible for training new sales associates
- Assist customers with merchandise through fittings to find the correct style
- Engage customers through product, store, and company knowledge
0-5 years of experience
Handle all cash, check and credit card transactions in a department store environment
- Maintain, verify and balance cash drawer, including proper trial balancing all through the day
- Record sales, manage daily cash and inventory, maintain inventory database
- Exceed customer expectations by utilizing thorough product knowledge, locating hard to find items, and recommending alternative options for out of stock items
- Manage and lead staff
- Communicate with District Manager
0-5 years of experience
Assumed Interim Assistant Manager role, while in between Store Managers, and while Assistant Manager was on medical leave
- Lead consistent focus towards exceptional client engagement experiences and selling merchandise
- Responsible to organize daily sales goals and responds to district manager correspondences
- Coach and motivate associates to improve selling and client service performance
- Creates a personal connection with client to assist in product selections, and fulfill their needs
- Ensures merchandising brand standards are maintained while drive merchandise-flow
0-5 years of experience
Provided training for new employees
- Proactively acknowledged, greeted and assisted customers in the store
- Handled cash, checks, and credit card transactions
- Managed the register in accordance with POS guidelines
- Communicate to coworkers and supervisors through wireless audio systems
- Recommended alternative purchase choices
0-5 years of experience
Contact 50+/day decision makers of leagues and clubs nationwide to inform them of sponsorship opportunities via phone and email correspondence
- Complete sales process with designated organizations and get them started with product
- Manage and distribute all leads to appropriate managers
- Coordinate and update Excel database of 1000+ new leads acquired by Google Alerts
- Maintain information of 20,000+ leagues and clubs in SalesForce Database
0-5 years of experience
Interpret and apply operational records and reports to project sales and determine profitability
- Plan and direct training and performance evaluations to develop managers and sales associates
- Instruct associates on how to solve difficult and complicated sales and customers
- Resolve customer complaints regarding sales and service
- Monitor sales activity to ensure that customers receive quality goods and exemplary service
- Determine price schedules and discount rates and apply to current merchandise displays
6-10 years of experience
Edit and Print up to 1,000 pictures in a time span of 1 to 2 hours.
- Contact customers via e-mail and phone for ordering picture packages.
- Provide customer service to customers; face to face, over the phone, and over e-mail
- Package and send merchandise to customers
- Manage up to 20 employees on occasion
- Process cash transaction of up to $5,000
0-5 years of experience
Maintain Strong knowledge of all products, accessories, pricing plans, promotions and service features
- Assisting team in creating strategies for brand development and awareness
- Understand customers’ needs and help them discover how our products meet those needs
- Educate and engage customers through product demonstrations
- Transact directly with consumers to create a demand for the products
- High level of customer service while providing quality products and services for customer satisfaction
- Help train new employees and teach them about sales, and give outstanding customer service
0-5 years of experience
- Provide exceptional service through client engagement offering genuine one on one service to discover needs and wants based on current wardrobe, lifestyle, career, etc. to incorporate silhouettes, fabrics and colors based on current trends.
- Achieve quantifiable sales results per shift.
- Average Debits Per Transaction: $450 vs. Store PTD $40
- Concurrently execute and expedite go-backs, floor recovery, replenishment, etc.
- Appointed Standards Specialist due to excellent command of store opening/closing visual standards overseeing and ensuring compliance from sales associates.
- Work as part of Visual team in execution of new seasonal floor sets, mannequin looks, product placement, etc.
- Coach new associates on SOPs, merchandising directives, expectations, and best practices based on a “lead by example” approach.
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Sales Lead
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
