Noc Analyst Resume Samples

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Noc Analysts or Network Operation Center Analysts ensure the smooth operation of customer enterprise networks by analyzing system issues and outages. Common job responsibilities seen on a Noc Analyst example resume are conducting research, troubleshooting technical issues, responding to incidents, understanding customer business needs, documenting actions, and reporting remediation statuses to clients. Based on our collection of resumes in the field, essential job skills are knowledge of network systems, troubleshooting, teamwork, computer proficiency, time management, and strong communication skills. Most Noc Analysts hold a degree in information technology or a similar field.

For more information on what it takes to be a Noc Analyst, check out our complete NOC Analyst Job Description.

1

NOC Analyst/systems Analyst

  • Provided IT applications and network infrastructure support for ConsolidatedGraphics (CGX) Houston, TX throughout CGX's peak season project.
  • Work based in a call center environment providing support for CGX's operating companies in Canada, USA, Europe and Japan that processed 40,000 end-user commercial printing requests daily
  • Support/troubleshoot database applications (Microsoft SQL server 2005, DPCS business to business application, and shipping/logistics software); network infrastructure, Windows Server 2003/2008 OS and Citrix hosted applications. LDAP to integrate Red Hat Directory Services integrations across the enterprise
  • Windows Server 2003/2008 administration, monitoring and tuning
  • Microsoft SQL server 2005 administration: writing SQL queries to extract information from order management database, updating, changing, inserted new data, modifying existing data in database, resolved data table inconsistencies in collaboration with the database administrator
  • Utilized UniCenter service desk application to enter, monitored, tracked and resolved end-user and operated company support requests
  • Utilized Spectrum monitoring software and eHealth Suite to monitor servers and the MPLS WAN
  • Utilized DSM remote control software to support and troubleshoot server issues
Candidate Info
7
years in
workforce
2
months
at this job
AS
Science
2

Associate NOC Analyst

Tier one support for [company name] advertising platforms

  • Identify problem, root cause, and corrective action for adverting issues
  • Write and update knowledge-base articles
  • Coach and mentor new teammates on SOP and best practices
  • Reach out to network engineers and DBAs regarding network/system outages
Candidate Info
18
years in
workforce
1
year
at this job
BS
Geography
3

RNOC Analyst II

  • Monitor and maintain carrier cell tower back haul network.
  • Coordinate outage resolution by isolating trouble, communicating with and directing field technicians, and utilizing escalation contacts.
  • I have acted as coordinator on major cell tower equipment upgrade projects.
  • Maintain current correspondence on outages and service impairments through Remedy ticketing system.
  • Responsible for provisioning, testing, and auditing of new circuits, and assisting in the turn-up of new cell tower sites.
  • Proficient in the use of all NMS and remote tools used in the RNOC including SAM, Nakina, INC, Spectrum, and others.
Candidate Info
20
years in
workforce
2
years
at this job
BA
Business Marketing
4

IT Infrastructure Representative (noc Analyst)

  • Average Call Volume of 60 calls a day
  • Manage tickets via Cherwell
  • Support over 10,0000 customers (employees, vendors, affiliate)
  • Remote control using VNC, GotoAssist, and RDP
  • Troubleshoot various enterprise applications on multiple platforms
  • Leading team and training new employees
Candidate Info
2
years in
workforce
1
year
at this job
BS
Management Information Systems

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