Duties: Staff Management, Scheduling and Evaluations, Vendor Management, Budget Forecasting, Budget Management, Tracking, Billing and Reporting, Business and Personnel Conflict Resolution, Voice Platform Availability Assurance, New Product Evaluations, Disaster Recovery Planning and Testing, Voice Platform Support of Corporate Initiatives, Telephony Network and Component Outage Reporting, Local and Federal regulation compliance including 911 services.
- Effectively managed the operations of Voice Communications Services Nationwide including all activities related to 13 Nortel PBX's, Meridian Mail, Meridian Max, Call Pilot, and Switchview.
- Completed Y2K upgrades, testing and certification for all products and services related to Voice Communications.
- Met or exceeded SLA's and maintained 100% production status availability.
- Call Detail Reporting in support of subpoena requests. Regulation compliance such as E911.