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Telecommunications Manager Resume Samples
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Candidate Info
year in workforce
year at this job
Technology Systems Certification
Electrical Engineering
Regional Telecommunications Manager
Responsible for the support, productivity, efficiency and 20% cost reduction of communications equipment and network for the Southeast Region.
- Analyzed and implemented inventories of telecommunication equipment and networks to improve efficiency and productivity.
- Developed and initiated an inventory database to monitor and control telecommunication expenses.
- Implemented expense-reducing telecommunication applications to obtain an overall 20% reduction in an annual budget of $1.8 million.
- Initiated and completed negotiations for vendor contracts encompassing all aspects of the region's telecommunication needs.
- Analyzed and implemented the installation of a voice and data grade dedicated digital network to provide a higher level of communication services with a cost reduction of 10-15% in network expenses.
- Reviewed and initiated the restructuring of the telecommunication network to improve facility efficiency and productivity.
Candidate Info
years in workforce
years at this job
Liberal Arts
Inbound Operations / Telecommunications Manager
Hired to initiate inbound call operation within existing outbound call center. Managed day-to-day operations of multi-client, 24 by 7 inbound call center and related operations budget. Assessed staffing needs: determined shifts and appropriate supervisory coverage. Managed all aspects of ACD. Directed activities for front-line supervisors.
- Improved and administered attendance, time reporting, payroll, vacation, and benefit processes by enforcing already established, as well as implementing certain new policies and procedures.
- Increased overall productivity by 40%, through above, as well as capitalizing on cross-sell situations.
- Working closely with telecom provider, personally established all ACD routes for individual clients.
- Forecast and analyzed call volume utilizing "Blue Pumpkin" software, maximizing productivity of staff.
- Designed all standardized quality and productivity measurements, not previously done, leading to improved productivity.
Candidate Info
years in workforce
year at this job
Telecommunications Manager
Duties: Staff Management, Scheduling and Evaluations, Vendor Management, Budget Forecasting, Budget Management, Tracking, Billing and Reporting, Business and Personnel Conflict Resolution, Voice Platform Availability Assurance, New Product Evaluations, Disaster Recovery Planning and Testing, Voice Platform Support of Corporate Initiatives, Telephony Network and Component Outage Reporting, Local and Federal regulation compliance including 911 services.
- Effectively managed the operations of Voice Communications Services Nationwide including all activities related to 13 Nortel PBX's, Meridian Mail, Meridian Max, Call Pilot, and Switchview.
- Completed Y2K upgrades, testing and certification for all products and services related to Voice Communications.
- Met or exceeded SLA's and maintained 100% production status availability.
- Call Detail Reporting in support of subpoena requests. Regulation compliance such as E911.
Candidate Info
years in workforce
years at this job
Information Systems
Telecommunications Manager
Managed the planning and daily operations for the Telecommunications operations for corporate office and call centers with 15,000 employees and 40,000 students averaging 14 million calls annually.
- Supported build out of 9 Call Centers and 122 campuses; completing multiple RFI/RFP initiatives that ensured best-in-class technology for call centers.
- Acted as SME for call center solutions during explosive growth of the customer base.
- Designing and implementing an integrated, multi-vendor SIP-based call-routing and call-processing solution. Leverage leading technologies and best practices.
- Designed, implemented and supported Computer Telephony Integration (CTI) solutions for Call Centers, which reduced call handle-times by 15%, on average, and provided improved customer satisfaction.
- Merged disparate technologies into a single, global solution supporting .5 million peak hour calls.
- Migrated from legacy Time Division Multiplexing (TDM) to SIP Voice over Internet Protocol (VoIP) Technology that reduced internal telecom expenses by 20%.
- Managed technology infrastructure that enabled 30 straight months of improved customer satisfaction and first-call resolution.
Candidate Info
years in workforce
years at this job
Business Management
IT / Telecommunications Manager
Developed IT and Telecommunications strategy for the entire corporation. Reduced budget cost by 10%.
- Negotiated Telecom and Technology contracts. Used corporate buying power to reduce contract costs by 20%.
- Created and implemented IT and Telecommunications standards corporate wide. Reduced ordering time and computer deloyment time by 30%.
- Managed web development team and recreated web site functionality. Increased on-line applications by 10% and traffic to the site by 20%.
- Developed disaster recovery plan. Allowed company to be able to continue to operate in the event of a disaster.
- Automated anti-virus software and definition rollout to all offices. Eliminated virus infections with minimal human intervention.
- Implemented 100% remote control of all machines on the network. Reduced helpdesk support calls by 75%.
- Relocated 2 offices. Brought in both projects on time and under budget.
Candidate Info
years in workforce
years at this job
Communications
Technology Management
Telecommunications Manager
Planned, managed, administered and maintained company-wide data and telecommunication services that included data and voice equipment, modems, multiplexers, routers, pagers, voice mail and fax systems.
- Prepared, managed and monitored a $2 million capital budget
- Reduced recurring yearly costs by 40% by developing a calling-card program
- Developed and presented business case for Open Telephony Systems, which provided voice and fax messaging services for 600 employees at no additional cost
- Successfully planned and implemented new data and voice installations in warehouses, distribution facilities and sales offices
- Provided data and voice support for 6 production facilities, 22 distribution centers and 40 regional sales offices
- Designed and developed a telecommunications management system to track equipment inventory and services
Candidate Info
years in workforce
years at this job
Arts And Sciences
Master of Arts
Telecommunications Manager, Division of Integrated Technologies
Provided leadership to a department consisting of a telecommunications services, a cellular services, and a public safety radio division.
- Replaced aging private branch exchange (PBX) telecommunications system with Voice-over-IP technology. Designed and engineered the solution, and specified needs through a Request for Proposal (RFP) process. Service and management cost reductions realized.
- Replaced antiquated serial telecommunications network (MAN) with a 1 Gbps metro-Ethernet network, providing increased bandwidth capacity with 8% cost reduction.
- Reduced the city's overall monthly cellular expense by 20% through cost analysis, contract renegotiation, and deletion of unnecessary services.
- Converted public safety mobile services to a private, secure, network to realize a $1,000 monthly cost savings.
- Develop fiscal year budgets for operational and capital needs, exceeding $2 Million annually.
Candidate Info
years in workforce
years at this job
Telecommunications Manager
Developed budgetary and technical submissions to support installation and technological upgrades of commercial telephone systems, fiber optic, copper cable distribution systems and supporting telecommunication facilities at specified corporate locations for two large Department of Defense installations. Total annual budget $2.4 million
- Coordinated the transition to 911 on Department of Defense facilities in Japan
- Directed the operation and maintenance of a 22k-line telecommunications system featuring several switching systems
- Supervised a telephone company transfer of 90 personnel and telephone facilities from one Department of Defense agency to another and improved telephone services by 30%
- Administered performance counseling and evaluation for military and civilian employees
Candidate Info
years in workforce
years at this job
Technology/computer Science
Telecommunications/networking
Telecommunications Manager
Managed installation and maintained network of three Meridian Option 11 PBXs and Meridian Mail for a rapidly growing Secure ISP provider as company grew from 40 to 200+ users
- Configured Nortel Symposium Call Center ACD and telephony application; conducted troubleshooting of T1, ISDN, DSL, 1MB circuits, and provisioned telco circuits as required
- Trained call center supervisors on Symposium system, and customized curriculum for multiple modules
- Procured and managed cellular and paging contracts
- Installed teleconferencing bridge resulting in saving the company more than $6k month
Candidate Info
years in workforce
year at this job
Psychology
Biology
Environmental Science
Telecommunications Manager
Supervised a team of 6 telecommunications engineers, conducting recruitment and evaluations. Required extensive travel and relationship-building as team members were spread across 4 states.
- Managed project planning and budgeting (including capital improvement budget) for 4 U.S. markets.
- Forecasted CMTS network growth and created budgets for network capacity expansion projects.
- Directed equipment selection process, evaluating various CMTS technologies by testing equipment in multiple failure scenarios, evaluating interface for user-friendliness, and documenting results. Communicated results and recommendations to upper management.
- Negotiated contractual terms and conditions with equipment vendors and service providers.
Candidate Info
years in workforce
years at this job
Philosophy - Cumulative Gpa 378
Telecommunications Manager
- Promoted to Telecommunications Manager in Feb. 2010 after starting as Assistant Telecommunications Manager in Mar. 2007
- Managed outbound call center of 12 Patron Service Representatives soliciting Annual Fund donations, season ticket subscriptions, single ticket sales and special event sales
- Through sales and fundraising, responsible for revenue generation of approximately $1 million of ISO's $26 million operating budget
- Designed and implemented staffing, screening, hiring and training guidelines and evaluation policies and procedures for sales reps
- Created a positive, fun, enjoyable, incentive-based working environment and eliminated high turn-over rate
Candidate Info
months in workforce
months at this job
High School Diploma
Management
Telecommunications Manager
Maintained a high state of equipment readiness and availability of 260 end items of Telecommunications Equipment.
- Coordinated the installation of tactical switching system.
- Prepared all planning documentation and diagrams
- Installed and Maintained telephone switching system aboard Al Asad and Al Qaim, Iraq providing telecommunications for deployed service men and woman.
- Awarded with Navy & Marine Corps Service Medal from secretary of the Navy
Candidate Info
years in workforce
years at this job
Sociology
Health Care Systems Management
Master of Business Administration
Telecommunications Manager/senior Telecommunications Consultant
Managed a data network for 250+ remote locations including the installation of 73 sites in less than 12 weeks.
- Reviewed and evaluated proposals, selected network, and equipment and maintenance vendors.
- Provided continuous financial analysis of forecasted revenues and expenses.
- Evaluated and implemented PBX applications for headquarters and remote locations including complex vectors in the customer call system.
- Supervised the installation of new computer facility and wiring plant.
- Co-developed Internet business opportunity for rural electric and telephone cooperatives. Activities included developing a business plan, selecting technical solutions and vendors.
- Negotiated contract for long distance voice services for member cooperatives.
Candidate Info
years in workforce
years at this job
Business Management
Business Management
Telecommunications Manager
- Supervised 25 technical and administrative support staff .
- Provided technical and administrative support for five (5) offsite offices
- Developed new policies and procedures for all upgrades of office equipment, mobile phones, and pager service
- Maintained accurate database for telecommunications bills and processed invoices for payment in Timberline
- Managed relationship with local exchange, long distance, and cell phone carriers.
Candidate Info
years in workforce
year at this job
Human Services
Telecommunications Manager
Responsible for daily operations of telecommunications for New York, Chicago, Denver, and Canada Offices
- Negotiated all Telecommunications contracts
- Handled all financial planning, billing, and purchasing of telecommunications software and hardware
- Managed the adds, moves, and modifications of phone/analog lines for 1,500+ users
- Implemented and maintain Voice over IP
- Provided remote PBX and Audix support for 6 offices
- Liaison between C2media.com and Telecommunication vendors
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