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Telecom Analyst Resume Samples
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Candidate Info
21
years in workforce
14
years at this job
BA
Computer Science
Electrical Engineering
Communications Certificates
Telecom Analyst
Primary System Administrator for RSA Authentication Manager V7.1 systems authenticating company and extranet partner users globally via remote access SSL VPN appliances. 100% system uptime over 14 year period. Extensive interaction with global user community.
- Led project to procure equipment, configure and deploy RSA Authentication Manager V7. This upgrade reduced the global server footprint resulting in server hardware/support savings of $100,000 and eliminating the need for in-house custom programming for an RSA management GUI.
- Developed detailed Disaster Recovery documentation plans for RSA Authentication manager systems and conducted yearly, live D/R testing complying with both internal corporate and external audit standards requirements.
- Managed RSA enVision network monitoring system creating automated network traffic reports and alerts to meet Corporate Security and external compliance requirements.
- Evaluated, purchased and configured user administration software tool from RSA to aid in bulk user account add/modify/deletes in the RSA Authentication Manager database.
- Project team member evaluating, installing and configuring Nortel Contivity IPSec VPN remote access systems replacing V90 dial-up technology saving over $2 million annually in user connection minutes costs.
- Installed and managed Cisco Access Control System network servers protecting corporate network routers and privileged access. Managed login usage accounting database per corporate security standards and auditor requirements.
Candidate Info
17
years in workforce
8
years at this job
Business Management
Telecom Analyst
Performed day-to-day MAC activities (user station features, bridging, cover paths, voicemail box administration, etc) on the Avaya platform for 25 sites with more than 20,000 users regional and global requests
- Performed company semi-annual firmware upgrades of 15 sites
- Trouble shooting of telephony issues to resolution
- Maintained and documented procedures to ensure security compliance was followed
- Completed all deliverables for completeness and quality to ensure business goals were achieved
Candidate Info
10
years in workforce
5
months at this job
C
Certificate
MA
Economics And Computer Science
Telecom Analyst
- Performed capacity planning and trend analysis to ensure optimal utilization of circuits and bandwidth for both data and telephony.
- Contributed to the development, maintenance, and testing of the Disaster Recovery plan.
- Managed relationships with data and communications vendors.
- Participated in meetings to discuss requirements for telephony/data needs for internal/external clients.
- Applied effective planning, time management and project management skills. This includes performing due diligence reviews to validate recommendations/changes and creating implementation plans.
Candidate Info
4
years in workforce
2
years at this job
AS
Computer And Electronic Engineering Technology
Project Management / Telecom Analyst, Compucom
Experience diagnosing, troubleshooting and resolving client issues with mobile devices.
- Assisted customers with adding outlook on their assigned mobile devices.
- Coordinated data circuit and phone installations/ upgrades with various vendors.
- Assisted locations with upgrading to an IP PBX/ Primary Rate Interface System.
- Documented MACD request through a ticketing queue/ system called Service Now.
- Implemented a wireless workaround solution for locations that were completely down.
- Contacted local carriers for a tech dispatch on break/ fix repair tickets.
- Met deadlines for TN-38 Greyhound projects.
- Helped increased revenue in the FGA IT/ Telecom department.
Candidate Info
15
years in workforce
13
years at this job
AS
Computer Networking And Applications
BS
Management Information Systems
MA
Management Information Systems
Lan/wan/telecom Analyst Ii
- Managed a broad range of initiatives, including new-store openings as well as phone system and server replacements; created Excel spreadsheets to track enterprise-wide projects.
- Provided remote telephone support for LAN and telecom to both technicians and end-user customers; designed solutions to resolve issues over the phone and in the field.
- Produced job-duty instruction documents and presented training classes to other analysts and technicians.
- Configured and provisioned phones on multiple platforms, to include Cisco, Vertical, ROLM, Avaya, and Northern Telecom.
Candidate Info
16
years in workforce
6
years at this job
BA
Business Administration And Computer Science
Senior Telecom Analyst
- Consolidate 40-50 Million dollars in liabilities to build return on investments.
- Acquired over 70 Million dollars in residual income in the course of 5 years.
- Suggested new services that increase net revenue by 23%
Candidate Info
8
months in workforce
8
months at this job
AAS
Network Administration / Computer Administrative Assistant
BS
Business Administration / Project Management
Telecom Analyst I
- Documented client issues regarding various ticketing systems. Dispatched equipment vendors for hardware issues.
- Communicated potential impacts to supervisor and management staff.
- Performed first level technical support for PC, WAN, software, and hardware concerns.
- Diagnosed and resolved desktop/network security issues. Maintained service level agreements.
Candidate Info
17
years in workforce
4
years at this job
Telecom Analyst
- Supervised or participated with teams to upgrade sites from Avaya PBX to Cisco VoIP, enterprise wide.
- Address daily user troubles, adds, moves and changes tickets dealing with Cisco UCM 10.5 and Unity 10.5 systems.
- Coordinate trouble resolutions with end-user and vendor of trouble circuits.
- Maintain high-level business SLA’s and network availability, reliability, and performance.
- Manage the convergence project of network circuits at various sites nationwide.
- Monitor all company circuits for usage, errors and overall status, using SolarWinds.
Candidate Info
24
years in workforce
3
years at this job
Electronic Engineering Technology
Certification
Sr. Telecom Analyst
- Perform Move/Add and Change for about 240k users at the HPE headquarters in Houston and several remote locations in the USA and overseas such as the EMEA/APAC.
- Install and support CMS call reporting system. Designing and implementing the ACD call center group for about 10k agents to support HP customers worldwide.
- Provide technical support on daily trouble tickets for 240k users at Houston headquarters and remote locations.
- Provide users access to Q-Finity call recording for HPE call center and setup agents recording.
- Provide users access and support to Modular Messaging V-mail system for HPE headquarter and remote locations.
Candidate Info
9
years in workforce
1
month at this job
AS
Communications Electronics
Office / Voice Mail Pro
Communications Manager Certification
Telecom Analyst II
- Telecom Analyst II providing level 2 Telecom support to [company name] retail stores across U.S.involving Avaya S8100/8300/8700 servers Definity G3R/G3SI/G350/G650, Intuity Audix, Communications Manager 5.0 and Rolm 9700
- Manage trouble tickets using HP Quality Center
- Responsible for Adds, Moves, and Changes involving Lucent/Avaya, Cisco, Rolm Equipment including VoIP, ISDN/PRI/BRI/ T1/T3 and local phone lines
- Manage customers Telco bills to TEHO calls across their network and route long distance across the proper T1 lines to save money.
- Document PO/Telecom equipment/Trunks/Floor Plans/Programming/Trouble tickets
- On call 24X7 Technical Support
Candidate Info
9
years in workforce
3
years at this job
Telecom Analyst, Retail Systems
- Responsible for managing the resources on the Stratus Platform used for BP's Retail Processing; monitoring and upgrading system configuration, hardware and software changes when needed.
- Assisting with the management of the Retail NT 4 and Windows 2000 Servers; monitoring and upgrading system hardware and software.
- Primary contact between 3rdparty vendors and others within [company name] and BP when Stratus connectivity changes were needed.
- Setting up new clients on Stratus and NT Servers. Managed user registration and access control.
- Monitored disk and CPU usage.
- As Administrator of system backups, rearranged backups for the production NT servers to make better use of the automatic tape loader system.
Candidate Info
7
years in workforce
3
years at this job
BA
Accounting And Finance
Telecom Analyst
Implement record-keeping and accounting systems using Asentinel and QuickBook
- Confer with company officials about financial and regulatory matters
- Prepare forms and manuals for accounting and bookkeeping personnel, and direct their work activities
- Analyze budgets by preparing periodic reports that compare budgeted costs to actual costs using Excel functions
- Inform investment decisions by analyzing financial information to forecast business, industry, or economic conditions
- Provide internal and external auditing services for businesses clients
Candidate Info
29
years in workforce
6
years at this job
Time Management
Telecom Analyst
Daily Avaya programming and telecom operational support
- Primary telecommunications resource for all corporate moves, adds and changes
- Distribute work orders to onsite technicians
- Triage ITSM/Remedy telecom incidents through resolution
- Initiate orders, disconnects and repairs with local and long distance telecom carriers
- Maintain monthly process for telecom asset recovery
- Support annual Call Center disaster recovery process
Candidate Info
19
years in workforce
1
year at this job
BA
Computer Science
Avaya Telecom Analyst/call Routing Specialist
- Develop and maintain telecom Disaster Recovery plan for situations ranging from connectivity issue to “smoking hole” scenarios
- Coordinate project level telecom call routing projects including creating, troubleshooting, and maintain IVR routing
- Performed move, add, and change requests to both agent IDs and stations
- Administer Call Management System (CMS) application to provide call reporting to business units
- Create end user communications and documentation
- Develop Enhanced Call Routing in CTI Server Admin Tool
- Generated custom reports from call data using SQL
Candidate Info
28
years in workforce
4
years at this job
Liberal Arts And Business Management
Telecom Analyst
- To provide day to day maintenance OF AVAYA VOIP PLATORM. Where the platform was AVAYA AND NORTEL ) Using CM6 we built over 3500 endpoints and networked all together under 1 dialing plan.
- Interfaced with all outside vendors to coordinate mpls conversion with all d.i.d numbers.
- Worked with cisco waps, as well as cisco 3845, 2911, routers as well as asa.
Candidate Info
10
years in workforce
10
years at this job
AS
Associate of Science
Telecom Analyst
- RFP and RPI development
- Telecom expense audit, service and contract optimization recommendations
- Staff training, workflow management, process and procedure plan development
- Wireline procurement / provisioning
- 8+ years supervisory and training
- Managing client requests and maintaining SLA requirements
- Understanding of a variety of service offering including MPLS, Ethernet, Fiber, ISDN
Candidate Info
10
years in workforce
1
year at this job
BA
Political Science
JD
Law
MBA
Information Technology
Telecom Analyst
- Administration Management of proprietary Voice Solution
- Experience xml coding, programming, and client rollout of devices
- Experience in Inventory Management and Billing Management for company
Telecom Analyst Resume Success Stories
