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Candidate Info
years in workforce
years at this job
Network & Database Administration
Computer Networking
Computer Forensics & Programming
NOC Technician
Monitored and troubleshot DS1, DS3, OC3, OC12 and OC48's using CTM (Cisco Transport Manager), Solarwinds, and WhiteRock monitoring platforms, etc. to ensure uptime for data transport.
- Detected and investigated all infrastructure alerts and escalated to appropriate personnel as necessary.
- Performed diagnostics by retrieving performance statistics on T1s and T3s from [company name]' DACs.
- Provided technical network support and responded to service requests.
- Developed and updated processes and procedures and posted on department intranet.
Candidate Info
years in workforce
months at this job
Engineering
NOC Technician/consultant
Responsible for overall support of the Windows systems and network infrastructures of the Headquarters and hosting environments.
- Executed & coordinated on-call escalations for 24x7x365 infrastructure & hosted environments.
- Performed daily operational network & system infrastructure checks and balances for Production environments.
- Initiated incident management & response with structured escalation levels for Production issues.
- Monitored various applications and monitoring consoles to maintain availability & performance.
- Responsible for Production code promotions to Application Development environments.
- Administered and maintain standard operations procedure documentation.
Candidate Info
months in workforce
months at this job
Business & Economics, Biology, And Environmental Sciences
NOC Technician
Monitored data center critical infrastructure and facility security. Performed computer hardware maintenance, troubleshot network issues, and performed remote & smart hands tasks for customers.
- Rescued customer data on three separate occasions in a severely failed RAID configuration. Brought customers back to working operation.
- Took over responsibility for the Customer Follow-up ticket queue, insuring historical issues were resolved to a high standard of customer service.
- Performed a switch port and switch location audit. Created a system which streamlined the speed and effectiveness of the audit process, which was adopted by other technicians.
- Recognized by my peers for accessibility as a solid technical resource. Encouraged peers to pursue technical projects to enhance knowledge, and provides support in these endeavors.
Candidate Info
years in workforce
years at this job
Political Science
Computer Information Systems
NOC Technician, Client
Provided technical solutions to remote Data Protection staff regarding hardware issues with jukebox equipment in order to provide timely remedy of business requirements and customer requests.
- Improved tape library management through advanced use of UNIX and Networker tape database commands.
- Managed and kept inventory of backup library on StorageTek and AS/400 ATL platforms.
- Solved network connection issues with onsite facilities crew and remote administrators.
- Performed installation, de-installation and cabling of servers within the Pfizer data center environment.
Candidate Info
years in workforce
years at this job
Senior Infrastructure/noc Technician
Monitored and troubleshot WAN frame relay connections, LAN connections, SAN connection community with global network carriers dealing with global routers and switches
- Performed daily AS400, Autosys, Tivoli backups and scheduled Autosys jobs and Tivoli TSM
- Responded to HP Openview ITO and CA Spectrums alerts and made service calls for hardware issues
- Created, assigned, and responded to trouble tickets in order to resolve any issues
- Shadowed daily meetings with managers, directors and application support team with the goal of taking on a leadership role
Candidate Info
years in workforce
months at this job
NOC Technician I
[company name] is a leading Northwestern telecommunications provider with $154M in revenue and 1400 employees.
- Deployed, managed and maintained Cisco, Paradyne 6351, and Zhone 6381 routers supporting Integra's home and business class DSL customers.
- Managed and maintained Paradyne DSLAM's supporting Integra's home and business class DSL connections.
- Implemented, and managed Dial-Up lines, ADSL and SDSL broadband connections supporting Integra's home and business class customers.
- Utilized internal Integra trouble ticketing system to assure appropriate response times and satisfactory closure of open Tier 2 and Tier 3 ticket cases.
- Managed and maintained ISC BIND DNS databases for Integra's DNS service, Integra's DSL, Dial-Up and Web Hosting customers.
- Responsible for Tier 2 and Tier 3 tickets for web hosting, FTP client, e-mail client, e-mail hosting and MailGuard spam filter supporting Integra's customers.
- Responsible for Windows 98 / XP, Macintosh OS 9 / OS X desktop operating system support for Integra's customers.
Candidate Info
years in workforce
month at this job
Certificate
Master of Science
NOC Technician
Responsibilities included monitoring of network traffic within the on site data center, as well as monitoring leased line links at remote node sites throughout the US.
- Monitored traffic loads on BCGI servers within our Data Center
- Investigated alarms received regarding T1 links between remote node sites. Coordinated circuit
- Coordinated emergency Conference Bridges between departments when alarm conditions required escalation for immediate response
Candidate Info
years in workforce
years at this job
Network Infrastructure And Security
NOC Technician
Responsible for project management and implementation for multimillion dollar clients.
- Successfully deployed client-wide managed antivirus platforms, disaster recovery backup systems, and insured software license adherence.
- Designed, deployed, and maintained managed client firewalls (SonicWall TZ / Cisco ASA).
- Successfully migrated from various email platforms to Office 365 Email and Google Apps.
Candidate Info
months in workforce
months at this job
Network System Administration
Electronics Engineering Technology
Level 1 NOC Technician
Monitored and maintained internal networks to insure proper service levels.
- Communicated with service dispatchers and end-users to provide the most time and cost efficient resolution.
- Located and repaired multiple circuits by remote and dispatch.
- Utilized software such as Fujitsu, Preside, and Cisco to trace and test circuits.
- Researched and reported on new communications technology to enhance capabilities of the network.
- Completed all service requests within agreed time scales while adhering to quality standards.
Candidate Info
years in workforce
months at this job
Psychology
Human Resource Management
Tier 3 NOC Technician
Served as primary support of Network Operations. Managed customer devices, performed analysis of anomalies, and initiated steps to restore service.
- Promoted to a Tier 3 role within 2 months of hire date.
- Increased customer satisfaction by 25% by providing effective one on one training to new hires within a 3 month time span.
- Integrally involved in seamless migration of 1,000 customers a month from a CDMA network to a GSM network.
- Improved office efficiency and customer service by overhauling repetitive processes that slowed down the time for customer porting
Candidate Info
years in workforce
months at this job
NOC Technician
Worked with a 3rd party company (Herbalife), providing monitoring, and first level troubleshooting, on network and server issues.
- Managed all severity 1, and 2 outages, from initial troubleshooting, vendor testing, outage notification, and bridge management.
- Created trouble tickets using BMC Service Desk to track troubles, escalate, and dispatch.
- Used the Spectrum monitoring tool, to provide alerts, and initial troubleshooting capabilities.
- Provided training for the Herbalife employees, as they started to take responsibilities in house.
- Provided support for the various, end user support desks, as the first escalation point.
- Provided outage notification to the appropriate clients, vendors, and sites.
Candidate Info
years in workforce
years at this job
Electronics & Communications Engineering
Technology Management
NOC Technician
- Monitored International Long Distance (ILD) network, ASR and ALOC
- Monitored and supported IP (LAN/WAN) and Transmission networks
- Implemented and tested routing changes
- Identified and corrected daily route faults
- Troubleshooting of T1, E1, DS3, VoIP and Ethernet
- Managed abuse complaints related to Phishing Complaints, Copyright Infringements, Spam Complaints, and other security threats filed against any TIE IP (from its own network or any of its customers)
- Administrated Bocavox Circuit Management System. Documented and kept track of all facilities, circuits and international interconnections
Candidate Info
years in workforce
years at this job
Applied Science
Support Rep/noc Technician, Frontrunner Network Systems
- Monitored switch and network generated alarms received with IRIS and HP Openview
- Assisted VPN users with connection related issues
- Answered inbound calls from customers, opened trouble tickets, assigned to remote engineers and dispatched technicians when necessary
- Performed Basic triage/troubleshooting and escalated events as necessary to engineers
- Translated customer requests for adds, moves, and changes into work orders
- Maintained a 3000-user database through data entry and work order translation
Candidate Info
years in workforce
month at this job
Information Systems
Bachelor of Science
Network Operations Centre - NOC Technician
Configuration, implementation, support and troubleshooting of Cisco Routers and Cisco Switches.
- Troubleshooting with various telecom circuits such as T1, E1, DS3 and OC3.
- Monitored network & security systems on a rotational 24x7 basis.
- Monitored Security events and logs occurring via internal/ external systems HP OpenView and SolarWinds
- Troubleshot all network problems with liaison of vendors and Telco AT&T, Verizon, and Sprint.
- Provided reports to maintain determined service level agreement /quality of service standards and Monitor operations of NOC including Network Communication, bandwidth usage, Storage, Telco Circuits, Server performance, Messaging systems and respond to Infrastructure alarms that arise.
