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NOC Technicians (Network Operations Center Technicians) supervise network systems and diagnose technical problems. A well-written resume sample for this job mentions responsibilities like answering to customer inquiries, running diagnostic applications, learning how to use new monitoring tools, and solving technical issues. Based on the most successful example resumes, these employees should demonstrate customer service orientation, computer proficiency, attention to details, patience, communication abilities, and teamwork. Most employers require college training for this type of position.

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1

NOC Technician

Monitored and troubleshot DS1, DS3, OC3, OC12 and OC48's using CTM (Cisco Transport Manager), Solarwinds, and WhiteRock monitoring platforms, etc. to ensure uptime for data transport.

  • Detected and investigated all infrastructure alerts and escalated to appropriate personnel as necessary.
  • Performed diagnostics by retrieving performance statistics on T1s and T3s from [company name]' DACs.
  • Provided technical network support and responded to service requests.
  • Developed and updated processes and procedures and posted on department intranet.
Candidate Info
5
years in
workforce
3
years
at this job
C
Network & Database Administration
AAS
Computer Networking
BA
Computer Forensics & Programming
2

NOC Technician/consultant

Responsible for overall support of the Windows systems and network infrastructures of the Headquarters and hosting environments.

  • Executed & coordinated on-call escalations for 24x7x365 infrastructure & hosted environments.
  • Performed daily operational network & system infrastructure checks and balances for Production environments.
  • Initiated incident management & response with structured escalation levels for Production issues.
  • Monitored various applications and monitoring consoles to maintain availability & performance.
  • Responsible for Production code promotions to Application Development environments.
  • Administered and maintain standard operations procedure documentation.
Candidate Info
16
years in
workforce
5
months
at this job
Engineering
3

NOC Technician

Monitored data center critical infrastructure and facility security. Performed computer hardware maintenance, troubleshot network issues, and performed remote & smart hands tasks for customers.

  • Rescued customer data on three separate occasions in a severely failed RAID configuration. Brought customers back to working operation.
  • Took over responsibility for the Customer Follow-up ticket queue, insuring historical issues were resolved to a high standard of customer service.
  • Performed a switch port and switch location audit. Created a system which streamlined the speed and effectiveness of the audit process, which was adopted by other technicians.
  • Recognized by my peers for accessibility as a solid technical resource. Encouraged peers to pursue technical projects to enhance knowledge, and provides support in these endeavors.
Candidate Info
7
months in
workforce
7
months
at this job
BS
Business & Economics, Biology, And Environmental Sciences
4

NOC Technician, Client

Provided technical solutions to remote Data Protection staff regarding hardware issues with jukebox equipment in order to provide timely remedy of business requirements and customer requests.

  • Improved tape library management through advanced use of UNIX and Networker tape database commands.
  • Managed and kept inventory of backup library on StorageTek and AS/400 ATL platforms.
  • Solved network connection issues with onsite facilities crew and remote administrators.
  • Performed installation, de-installation and cabling of servers within the Pfizer data center environment.
Candidate Info
9
years in
workforce
2
years
at this job
BA
Political Science
MA
Computer Information Systems
5

Senior Infrastructure/noc Technician

Monitored and troubleshot WAN frame relay connections, LAN connections, SAN connection community with global network carriers dealing with global routers and switches

  • Performed daily AS400, Autosys, Tivoli backups and scheduled Autosys jobs and Tivoli TSM
  • Responded to HP Openview ITO and CA Spectrums alerts and made service calls for hardware issues
  • Created, assigned, and responded to trouble tickets in order to resolve any issues
  • Shadowed daily meetings with managers, directors and application support team with the goal of taking on a leadership role
Candidate Info
27
years in
workforce
2
years
at this job
6

NOC Technician I

[company name] is a leading Northwestern telecommunications provider with $154M in revenue and 1400 employees.

  • Deployed, managed and maintained Cisco, Paradyne 6351, and Zhone 6381 routers supporting Integra's home and business class DSL customers.
  • Managed and maintained Paradyne DSLAM's supporting Integra's home and business class DSL connections.
  • Implemented, and managed Dial-Up lines, ADSL and SDSL broadband connections supporting Integra's home and business class customers.
  • Utilized internal Integra trouble ticketing system to assure appropriate response times and satisfactory closure of open Tier 2 and Tier 3 ticket cases.
  • Managed and maintained ISC BIND DNS databases for Integra's DNS service, Integra's DSL, Dial-Up and Web Hosting customers.
  • Responsible for Tier 2 and Tier 3 tickets for web hosting, FTP client, e-mail client, e-mail hosting and MailGuard spam filter supporting Integra's customers.
  • Responsible for Windows 98 / XP, Macintosh OS 9 / OS X desktop operating system support for Integra's customers.
Candidate Info
5
years in
workforce
8
months
at this job
7

NOC Technician

Responsibilities included monitoring of network traffic within the on site data center, as well as monitoring leased line links at remote node sites throughout the US.

  • Monitored traffic loads on BCGI servers within our Data Center
  • Investigated alarms received regarding T1 links between remote node sites. Coordinated circuit
  • Coordinated emergency Conference Bridges between departments when alarm conditions required escalation for immediate response
Candidate Info
7
years in
workforce
1
month
at this job
C
Certificate
MS
Master of Science
8

NOC Technician

Responsible for project management and implementation for multimillion dollar clients.

  • Successfully deployed client-wide managed antivirus platforms, disaster recovery backup systems, and insured software license adherence.
  • Designed, deployed, and maintained managed client firewalls (SonicWall TZ / Cisco ASA).
  • Successfully migrated from various email platforms to Office 365 Email and Google Apps.
Candidate Info
15
years in
workforce
5
years
at this job
AAS
Network Infrastructure And Security
9

Level 1 NOC Technician

Monitored and maintained internal networks to insure proper service levels.

  • Communicated with service dispatchers and end-users to provide the most time and cost efficient resolution.
  • Located and repaired multiple circuits by remote and dispatch.
  • Utilized software such as Fujitsu, Preside, and Cisco to trace and test circuits.
  • Researched and reported on new communications technology to enhance capabilities of the network.
  • Completed all service requests within agreed time scales while adhering to quality standards.
Candidate Info
10
months in
workforce
10
months
at this job
AAS
Network System Administration
AAS
Electronics Engineering Technology
10

Tier 3 NOC Technician

Served as primary support of Network Operations. Managed customer devices, performed analysis of anomalies, and initiated steps to restore service.

  • Promoted to a Tier 3 role within 2 months of hire date.
  • Increased customer satisfaction by 25% by providing effective one on one training to new hires within a 3 month time span.
  • Integrally involved in seamless migration of 1,000 customers a month from a CDMA network to a GSM network.
  • Improved office efficiency and customer service by overhauling repetitive processes that slowed down the time for customer porting
Candidate Info
7
years in
workforce
7
months
at this job
BA
Psychology
MBA
Human Resource Management

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