Associate Functional Consultant
Implemented SAP HCM Employee & Manager Self Service portal applications for multiple clients. Major applications included Pay Slip, Leave Request, Manager Delegations and Manager Reports. Interacted with clients initially to configure projects per requirements and on a periodic basis to resolve issues. Completed Go-Live for projects after successful unit testing. Extended post go-live support.
- Achieved 30% decrease in Alcatel Lucent-France employee tickets by finding and correcting the root cause for the issues.
- Led Portal implementation for Apple and Avery Dennison and maintained consistent communication with clients to address and clarify queries on Business Blueprint.
- Worked on Global access changes for Syngenta which required direct client interaction on a regular basis and achieved 95% FTR (First Time Right) in a short span of time.