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Premise Technician Resume Samples
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Candidate Info
years in workforce
months at this job
Political Science-minor
Premise Technician
Responsible for maintaining the integrity of multiple Mobile Switching Centers (MSCs) and the numerous network elements they contain. Work both inside and outside performing hardware installations, routine maintenance and interpreting reports. Utilizing troubleshooting skills to identify and resolve complex system hardware/software problems, and execute engineering work orders.
- 45+ installations, tests, and repairs per week for customer care of U-verse digital TV, internet and voice services.
- Provided exemplary AT&T service experience with a 9/10 average customer rating.
- Executed 40% package up sell rate through prefer to refer (ptr) selling strategies.
- 4 star premise technician rewardee; 3 months in a row.
Candidate Info
years in workforce
years at this job
Liberal Studies
Combat Training
Customer Service
Premise Technician
Engaged in the installation, rearrangement, removal, and/or repair of U-verse services from serving terminal inward.
- Trained and developed new and underperforming technicians. This includes hands-on ride days with other technicians, job observations, providing verbal instruction, and training in a classroom setting.
- Achieved and sustained the desired performance expectations set forth by leadership while providing Best in Class customer service.
- Tasked with the safety and care of a company vehicle, SmartClass test sets, company provided iDevices and laptops, proprietary information, hand tools, and inventory stock.
Candidate Info
years in workforce
years at this job
Computer Science Transfer
Business Administration
Premise Technician
- Provided user support by diagnosing network and device problems and implementing technical or procedural solutions.
- Tested and evaluated hardware and software to determine efficiency, reliability, or compatibility with existing systems.
- Prepared system activity and performance reports.
- Assessed existing facilities' needs for new or modified telecommunications systems.
- Instructed in use of voice, video, and data communications systems.
Candidate Info
years in workforce
years at this job
Supervision
Bachelor of Business Administration
Transportation
Premise Technician
Install and repair UVERSE products (internet, phone, cable TV) in customers' homes.
- Responsible for maintaining tools, vehicle and $40K worth of equipment.
- Train other technicians in the field.
- Rated over 100% in efficiency and below 6% on customer rework.
- Numerous Excellence Awards.
Candidate Info
years in workforce
months at this job
Computer Science
Premise Technician
Responsible for performs all aspects of installing, repairing, disconnecting, modifying, upgrading and downgrading of customer service offerings, including CPE and inside wire. Performs inspections on CPE and takes actions based on the results of such inspections to ensure services are working properly. Performs other miscellaneous technical, administrative and clerical functions as assigned and communicates with customers.
- Installs and rearranges inside wire for IPTV, VoIP and high speed internet/DSL services on the network.
- Responsible for maintaining over 90 percent efficiency and productivity.
- Maintain a professional manner while working to understand and meet customer’s needs.
- Installs Network Interface Device (NID) and connect coaxial cable to customer network
- Installs VoIP services (connect line cord from RG analog adapter to phone jack)
Candidate Info
years in workforce
years at this job
Business Management
Premise Technician
Responsible for the installation of U-verse, Voice, Internet, & Direct TV services.
- Install and rearrange inside and outside wiring while adhering to company policies.
- Educate customers on service features, U-verse APP, billing, and equipment functionality.
- Operate and maintain company vehicle, equipment, and supply inventory.
- Training new hires on AT&T installation and safety procedures (SOPs).
- Consistently receives 5-star recognition for exceeding performance, on the job sales and safety expectations.
- Received, "The AT&T Customers Rule! Feedback Tool" (TACR) excellence award for receiving perfect customer services surveys ratings for 2014 and 2015.
Candidate Info
years in workforce
years at this job
Premise Technician
As a Premise Technician I had daily installations of business and residential customers
- Conducting a minimum of 3 installations and 3 repairs orders daily
- Installations include but not limited to Phone service, Internet and Cable Television
- Setup and connect customers personal computers and other electronic devices to communicate with the network
- Answer all of the customers questions regarding services provided
- Provided troubleshooting of all systems on repairs, and correcting issue before exiting customers premise
- Recognized for long hours, commitment to customers and attention to detail as well as follow up with customers to assure they were satisfied
Candidate Info
years in workforce
years at this job
High School Diploma
Premise Technician
Worked both inside and outside for the installation and customer care of the new [company name], high speed Internet and voice services.
- Educated customers on service features and functionality; verified all services were working correctly.
- Installed and rearranged inside and outside cable wires.
- Installed and repaired CAT-3, CAT-5 and Coax cable.
Candidate Info
years in workforce
months at this job
High School Diploma
Education
Premise Technician
Premises Tech, AT&T
- Drove and maintained a Company U-verse truck
- Installed new and repaired U-Verse digital Tv, Internet and phone services all over San Antonio Area
- Educated customers on how to use their U-Verse services or how they can enhance their current U-verse services
Candidate Info
years in workforce
years at this job
Fiber Optics
Premise Technician
Installation and maintenance of cable, phones, and internet in homes and business
- Complex problem solving to ensure good wiring and strength of signal
- Design and implement networks with cat5 and lower, and rg6 wiring, and fiber
- Great customer service to ensure low turnover
- Ladder and Pole safety trained and qualified
- Managing truck, tools, and equipment
Candidate Info
years in workforce
months at this job
Electronics Technology / Electrical Engineering Technology
Premise Technician
- Installed U-Verse integrated digital TV, high speed internet and voice services
- Educated customers on service features and functionality
- Diagnosed problems installed and replaced defective components
Candidate Info
years in workforce
year at this job
Engineering Technology
Information Technology Focused
Premise Technician
- Worked with multiple customers daily and provided excellent customer service.
- Perfect Survey record.
- Ran lines cat5e and coax inside and outside homes and businesses.
- Deep knowledge of DSL systems and installations including routers and switches
- Trained and proficient in DIRECTV installs.
- Installed and repaired phone lines and distribution lines.
Candidate Info
years in workforce
years at this job
Premise Technician
- Explained company offerings to promote products and services.
- Installed, maintained and repaired U-Verse and Directv services.
- Placed copper and fiber cables for voice and data indoors and outdoors.
- Supplied technical and customer service support by phone and in person.
Candidate Info
years in workforce
years at this job
Associate of Science
Premise Technician
Premise Technician
- Practice all safety practices on site in a customers house, driving, and working on electric poles.
- Build personnel and business WAN and LAN networks.
- Experience installing and repairing low voltage wiring, including cat 5,cat 6, coaxial cable, and fiber.
- Hands on experience working, and configuring with wireless b/g/n routers, layer 1, layer 2, and layer 3 switches, and hubs
- Experience installing, maintaining, and troubleshooting telecom and Voip systems for residential and commercial customers
Candidate Info
years in workforce
years at this job
Associated Of Applied Sciences Process Technology
Premise Technician
- Installed and repaired IP TV service and computer networks
- Engaged in work that required to climb up to heights of 40 feet, also conducted work in cramped and dark spaces in attics
- Worked in commercial and industrial facilities from stores to refineries installing internet services, as well as domestic installations and repairs around the country
- Operated in all-weather types from rain, snow, extreme heat, to high humidity across several states ranging from California, Missouri, to Texas
Candidate Info
years in workforce
years at this job
Criminal Justice
Safety, Security, And Emergency Management
Premise Technician
- Re-developed existing AT&T technician handbook and compliance guidance material for current and updated use of all technicians and managers
- Assisted manager in increasing compliance of the team through training, development, and guidance
- Conducted morning safety briefs prior to deployment of technicians for daily operation
- Communication Workers of America designated Union Steward for Local # 6143
- Delivered AT&T U-Verse services using underground and aerial copper and fiber optic networking systems
- Utilized critical thinking and analytical skills to deliver proper signal flow safely and expeditiously
- Provided customer service inside residential and business settings to AT&T customers
- Trained new technicians on AT&T technologies and procedures
Candidate Info
years in workforce
years at this job
High School Diploma
Premise Technician
Installation of U-Verse TV, Voice and Internet for home and business customers.
- Installation of AT&T Gigapower, Fiber Internet, TV and Voice.
- Calibrate, monitor, program, and troubleshoot devices following installation.
- Performed quality testing on circuits.
- Installed network cabling for wireless internet capabilities.
- Performed troubleshooting and repair of existing line problems.
- Completed both premises and off-site installations of network cable.
- Educated customers about their service and equipment.
- Promoted products and services to clients.
- Provided training to junior technicians.
Candidate Info
years in workforce
year at this job
Premise Technician
Educate customers on service features and functionality
- Verify all services are working correctly
- Install and rearrange inside wires
- Occasionally work in small confined spaces or aloft (up to 28ft)
- Drive company van between appointments or to regional cross boxes.
- Isolate both application & connection problems, using near comprehensive product
Candidate Info
years in workforce
years at this job
Accounting
Computer Information Systems
Premise Technician
- Install and repair internet and satellite television at customer's homes and businesses
- Install gateways, routers, and switches inside of customers home or business
- Set up Local Area Network at business and home location
- Sell and upgrade of company products to customers
- Provides one on one professional customer service
- Communicates and solves problems with customers
Candidate Info
years in workforce
months at this job
Premise Technician
Use technical skills to carry out installations of U-verse services including internet, TV, and phone.
- Use process of elimination and problem solving skills to carry out repairs.
- Use job planning to complete each install and repair in a timely manner.
- Interact with customers and provide complete satisfaction.
- Enter detailed reports after completing each job
- Provide a professional appearance and knowledgeable responses to all technical questions.
- Resolve issues with equipment and/or services.
- Run series of tests to ensure the quality of service and wiring in each home.
- Work in confined spaces to wire homes with CAT5 and Coaxial.
Candidate Info
years in workforce
months at this job
Psychology
Comunity Counseling
Premise Technician
- Installed & repaired highspeed Internet connections
- Built HPNA, TCP/IP, & DNS networks
- Assisted customers with email and Web Access
- Educated the customer on maintaining an optimal connection
- Sold AT&T products with a 90% sales rate.
Candidate Info
years in workforce
years at this job
Accounting
Premise Technician
Install and repair IPTV, telephone and/or internet services for commercial and residential customers
- Educate customers on service features and functionality
- Worked with tools to install or upgrade inside wiring
- Verify services are running correctly
- Utilized sales experience to upsell merchandise and packages to customers
Candidate Info
years in workforce
months at this job
High School Diploma
Premise Technician
- Installation and Repair of all Uverse systems, wiring, and equipment
- Responsible for field safety, company vehicle, and company equipment
- Performed troubleshooting on low voltage telecom wiring, and in-home network
- Educated customers on Uverse television and voice services
Candidate Info
years in workforce
years at this job
Computer Systems
Information Technology
Technology
Premise Technician
- Installs, repairs, disconnects, modifies, downgrades and upgrades Customer Provided Equipment (CPE), including set-top boxes, residential and home entertainment gateways, home networking and WiFi equipment; inside wire, including COAX, cat3, cat4, cat5 and cat6; and station connection materials.
- Installs and rearranges inside wire for IPTV, VoIP and high speed internet/DSL services on the Lightspeed network.
- Places cross-connects at the serving area interface to move customer to the Lightspeed network.
- Installs Network Interface Device (NID) and connects coaxial cable to customer network.
- Provisions, Installs and troubleshoots computer software, internet/DSL, IPTV and VoIP services
- Maintaining and managing business data centers.
Candidate Info
years in workforce
months at this job
Management
Premise Technician
Calling customers to make appointments for internet, phone and tv installs.
- Driving to multiple locations to make copper connection points up to customers premise.
- Responsible for running cat5e copper lines from outside through attics and dropping walls.
- Able to work on multiple tasks at once.
- Experienced in advanced troubleshooting for Internet, phone, and tv services.
- Knowledge on how to troubleshoot bad copper lines.
- Able to work safely and efficiently OSHA trained.
- Able to complete multiple tasks on a daily without supervision.
Candidate Info
years in workforce
years at this job
Mass Communication
Premise Technician
- Installs and rearranges inside wire for IPTV, VoIP and high speed internet/DSL services on the Lightspeed network.
- Places cross-connects at the serving area interface to move customer to the Lightspeed network.
- Installs, repairs, disconnects, modifies, downgrades and upgrades CPE, including set-top boxes, residential and home
- Wears appropriate safety equipment and follows established safety practices and procedures.
- Installs Network Interface Device (NID) and connect coaxial cable to customer network.
Candidate Info
years in workforce
years at this job
Mathematics I
Premise Technician
Install residential/commercial TV, internet and phone services
- Isolate, troubleshoot, and repair residential/commercial TV, internet, and phone networks
- Educate customers on new service features and functionality
- Verify all services are working correctly
- Work in small confined spaces or aloft (up to 28ft)
- Work with power/hand tools
- Work outdoors in all kinds of weather
Candidate Info
years in workforce
months at this job
Premise Technician
- Perform fiber optics and copper line installations from assigned signal points to customers premise
- Perform exceptional troubleshooting skills on low voltage telecom wiring, in home networking and computer systems.
- Carefully explain all aspects of U-Verse services to customers
- Explain company offerings to promote products and services to customers
- Assure televisions deceived proper signals and good picture quality
Candidate Info
years in workforce
years at this job
Information Technology / Networking
Computer Information Technology Program
Mis
Premise Technician / Network Technician
Troubleshot and resolve problem encountered by district wide users of various servers, mainframes, and other computer technologies.
- Provide technical support to end users regarding computer hardware and software installs.
- Test and certify terminating networking cabling systems
- Provide network administration to include LAN troubleshooting and resolution
- Customer education through step by step process for troubleshooting hardware issues
Candidate Info
years in workforce
years at this job
Premise Technician
- Installation and repair of U-Verse and DirecTV services
- Certified in Smith driving and various pole climbing techniques
- Worked around high voltage safely
- Provided outstanding customer service
Candidate Info
years in workforce
years at this job
High School Diploma
Premise Technician
- Familiar with VoIP (Voice over IP), Home Network, and Wi-Fi.
- Knowledge on using a Telco Hand-Set, JDSU for troubleshooting.
- Splicing and making sure the line is adequate for allowing high-speed data flow.
- Went through training for trouble shooting phone line such as shorts, opens, bridge tap and voltage.
- Running new Cat5/Coax home runs at customer's prem. Installing new phone jacks and fishing walls.
- Trouble shooting customer's equipment and resolving any problems the customer may have.
- Familiar with Pacific Bell wiring terminals, Telco related plant and equipment.
Candidate Info
years in workforce
years at this job
High School Diploma
Premise Technician
- Install and service UVERSE TV, Internet, and VoIP services
- Install DIRECTV service
- Maintain and safely operate company vehicle and equipment including ladders, safety belts, test equipment, company tablet and phone
- Provide excellent customer service in customers' homes
Candidate Info
years in workforce
years at this job
Certificate
Uverse Premise Technician
- Install Uverse products in residential and business establishments.
- Terminate Cat 5 cable at premise.
- Install modem/router, dvr and wired & wireless set-top boxes.
- Note differences in wire and cable colors so that work can be performed correctly.
- Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
- Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
- Drive crew trucks to and from work areas.
- Inspect equipment on a regular basis to ensure proper functioning
Candidate Info
years in workforce
years at this job
Premise Technician
Proficient installing crosscut connections for Pots, VDSL, ADSL, IPdslam
- Test distribution and drop wire integrity.
- Install and replace drop wire.
- Installation of Cat5e and RG6 cable.
- Customize installation design for every home.
- Total home networking.
- Configuration of Wifi devices.
- Proficient in providing customer education of internet related hardware and software.
- Troubleshooting and resolution of VDSL, HPNA, Residential Gateway and POTS.
Candidate Info
years in workforce
years at this job
High School Diploma
Premise Technician
- Make sure the correct signal is getting from the network box to the premise without error
- Interact with customers in a professional manner within their home. Educate customers on all services and equipment
- Set up both static and dynamic IP addresses for both residential and business customers
- Trouble shoot any issue within the AT&T network as well as customers home or business networks working with multiple routers and switches.
- Closely interact with customers in person and on the phone to help with troubleshooting and resolving different issue
- Create fiber optic lines with mechanical fittings as well as reading light signals and troubleshooting fiber optic issues
Candidate Info
years in workforce
years at this job
Premise Technician
Installation of Uverse digital TV, VOIP, and HSIA
- Ensure connectivity to the AT&T network by installation and routing of Cat5 and Coax cables
- Train customers how to properly use and optimize their network
- Operate various hand tools such as hammers, hole saws, power drills, and etc.
Candidate Info
years in workforce
years at this job
Information Technology
Premise Technician
Install and repair Uverse services.
- Troubleshoot residential wiring
- Troubleshoot outside cable wiring
- Make cross connections at cross box
- Climb poles to terminal to connect and hang drops to premise.
- Instruct and explain how to use Uverse services to customers.
- Train new Premise Technicians.
Candidate Info
years in workforce
years at this job
Social Sciences
Premise Technician
- Installing and repairing cable television services
- Installing and repairing telephone services
- Installing and repairing internet services
- Providing excellent customer service to both businesses and residences
Candidate Info
years in workforce
years at this job
High School Diploma
Certificate
Premise Technician
- Installation of cable, internet and phone services in customer's premise
- Educate customers on the equipment being installed
- Provide exceptional customer service to the customer
- Continuous training on new technology
Candidate Info
years in workforce
year at this job
Premise Technician
- Install IP based electronic equipment associated with the U-verse network.
- Solve trouble shoot errors that occur with low voltage wiring and IP based electronic equipment.
- Run wiring for signal to residential and commercial clients.
- Perform duties that require to follow safety steps at all times.
Candidate Info
years in workforce
years at this job
Landscape Architecture
Premise Technician
- Educate customers on service features and functionality
- Run data lines and ensure proper installation of all services
- Troubleshoot problems within telecommunications circuit
- Maintain proper inventory and time management
Candidate Info
years in workforce
years at this job
Computer Networking And Communication Management
Premise Technician
- Customer Service Regarding Technical Problems and Solutions
- Installing Phone, Television, Internet Service
- Repairing Phone, Television, Internet Service
- Running New Cable Lines
- Installing & Repairing Services with Great Quality
Candidate Info
years in workforce
months at this job
Four Sports
Psychology
Clinical Psychology
Premise Technician
- Ran cables and connected recievers.
- Programmed and troubleshot devices following installation.
- Attatched electrical and telephone wiring to properly connect component.
- Installed cable support systems and prepared workstation outlets.
- Positioned and terminated cables, wires and strapping.
- Fed cables through access hole, roof spaces and cavity walls.
- Terminated UTP and fiber optic cables.
Candidate Info
years in workforce
year at this job
High School Diploma
Criminal Justice
U-verse Premise Technician
- Installations of Internet, DBS (Direct TV Satellite), Fiber Optic and VOIP services to residence and business customers.
- Training technicians how to install Direct TV Satellites as well as trouble shooting the Direct TV systems.
- Responsible for PC configuration and maintenance
- Desktop support to End Users
- Software and Application support
Candidate Info
years in workforce
years at this job
High School Diploma
Liberal Arts
Business Management
Premise Technician
- Provide quality customer service to every customer
- Install AT&T Uverse TV/Internet/Phone
- Use a variety of hand and power tools for specific job functions
- Run cat5 lines in commercial and residential premises
- Run cables inside Serving Area Interface
- Climb Utility Poles to troubleshoot terminals
- Configure customer Home or Business Networks
- Establish DirecTV satellite TV systems by installing equipment, running and pulling cable, programming and calibrating equipment while adhering to codes, regulations and standards.
- Drive AT&T company truck to perform duties
- Fiber Optic Certified
Candidate Info
years in workforce
years at this job
Customer Service
Premise Technician
- U-Verse installation and repair
- Home based
- Crew leader
- Holding meetings, taking calls and answering questions from technicians
Candidate Info
years in workforce
years at this job
Information Technology
It
Premise Technician
- Install and rearrange inside wires
- Worked with hand tools related to Information technology
- Educate customers on service features and functionality
- Verify all services are working properly
Candidate Info
years in workforce
years at this job
Instrumentation And Electronic
Premise Technician
- Installed Internet and video in customers residents and businesses
- Ran Cat5 and Data cables to Modems and Set top boxes in desired locations
- Ran intensive line test to make sure of the quality of signal going into the customers residents or business
- Trouble shoot line issues, ran loop length, open test, real time loop analysis test, real time CPE test for noise on lines and the quality of the signals
- Replaced wire lines coming from terminal to customers locations
- Installed Network Interface Devices
- Reconfigured Modems
- Educated customers on our systems, the functions and services they have
- Kept in contact with my customers to provide the best customer service possible
Candidate Info
years in workforce
year at this job
Process Technology
Premise Technician
- Install and rearrange wires at terminal or NID outside of premise
- Network testing for sync at operating through different operating systems
- Restock inventory for tools and equipment
Candidate Info
years in workforce
months at this job
Premise Technician
- Install high speed internet and video service in residential and commercial locations
- Install land lines in residential and commercial locations
- Install new cable and wire connections
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