Administered telecommunications platforms which include: Avaya G3R PBX, Intuity Audix Voicemail, CentreVu Call Management System, Teknekron Auto Quality, Telemate Call Accounting, MCI 800 Network Manager, MCI Interact, INOVA Messaging System, McAfee Help Desk Application
- Trained users on voicemail and telephone equipment.
- Provided the highest level of internal and external customer service.
- Consulted with business leaders to define needs and implement voice telecommunications solutions.
- Performed daily system monitoring, diagnostics and resolution of any system or network related problems.
- Coordinated and implemented telecommunications system changes to support major relocations, additions and changes of personnel.
- Coordinated and oversaw project implementation with vendors, internal customers and other internal support personnel.
- Reviewed and approve monthly-itemized statements for accuracy (dial comm cards, pagers, cell phones). Issued charge backs to internal departments based on monthly statements.
- Created and implemented a tracking system for pagers.
- Demonstrated skillful communication and negotiation skills to reduce costs by $500 per month on our pager account.
- Maintained inventory of telephone equipment.