Sr. SAP CRM Functional Consultant
Project: CRM Master data, Opportunity Management, ISA Implementation ( E-Sales, E-Service)
- Design of BP creation and maintenance through workflow management.
- Functional design of change Management process. Configuring Enterprise Structure and assignment of various organizational elements according to the hierarchy. Configured Internet transaction type, Status Profiles, Internet user Management. Configuring web shop, Product Catalogs, Product Hierarchy, Product Master etc
- Developed B2B and B2C portals. Custom reports , integration with BI. Configuration of Product substitute, Listing & exclusion etc. Configured service through email.
- Configured product registration, warranty management, pricing for return as well as repair process. Implementation of creation of BP through workflow, integration with Adobe Forms. Configuration of Lead, opportunity, questionnaire, status, priority etc.
- Managing a team of 3 people. Client interaction, project progress monitoring, monitoring team activities, maintain delivery schedule, performance reporting.