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Telecom Engineer Resume Samples
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0-5 years of experience
Team leader in the IT voice operations group and was considered the company expert in contact center systems. Served as the department's internal project manager. Project manager duties included following corporate project methodology, defining scope and functional requirements, leading project teams, executing toward deliverables, and reporting progress against milestones.
- Led a $1.3 million project to upgrade the contact center infrastructure, which increased agent productivity and reduced system downtime.
- Led a major project to develop new CTI middleware between our Nortel and Siebel systems, and built an expert-to-expert IVR routing application, which reduced customer processing time in the contact centers.
- Led numerous small to medium sized IT infrastructure upgrade or integration projects that aligned with strategic business goals.
- Performed proactive maintenance and set up system monitoring, reducing equipment failure and incident response time.
- Promoted to IT Manager to lead the voice and data network operations team at Cadence.
0-5 years of experience
Opened newest service division by providing system design, project management and engineering services.
- Awarded the President's Award for Outstanding Employee of the Year.
- Increased revenue stream for the division 10%, by successfully completing projects on-time and within budget.
- Implemented a large migration of hardware and content for a large urban Medical Campus with 3 locations.
0-5 years of experience
Led a team of six engineers and mentored and trained them in developing their technical skills required to effectively provide customer support to the customers on the Sprint CDMA & LTE production network.
- Analyzed and developed standards, processes and future action plan to meet customer requirements and improve efficiency.
- Arranged meetings with the managers as well as team members to ensure goals are achieved per the requirements.
- Provided tier I/tier II customer support for the deployment of CDMA/LTE network in Sprint Network Vision Project.
- Troubleshot issues on BTS, eNodeBs, BSCs and IP RAN Backhaul Network as well as on MSCs, MGWs and EPC during installation and commissioning phase.
- Coordinated with internal and external customers as well as remote HQ team in South Korea to troubleshoot Sev1/Sev2 issues.
0-5 years of experience
Successfully managed the telecom projects and designed telecom infrastructure to the business
- Lead Engineer in the IT/Telecom Department
- Successfully installed LDAP for the business and maintained over 1500 phones and 3000 DID's
- Successfully installed and maintained VoIP phones to AE's at their homes and managed wireless devices
- Successfully assisted IT team with networking and switching issues
0-5 years of experience
Led software development and network administration for both corporations
- Developed IVR to conduct market research and supported telephone, LAN and workstations for two outbound call centers
- Designed and built IVR-based market research system using Rhetorex call processing board technology under DOS. The requirements and analysis for such a system were gathered over a period of years, and then implemented in a matter of months
- Developed dozens of DOS utilities and streamlined procedures which enabled company to expand into a second call center in support of extensive research work for Citibank
- Built and maintained two outbound call centers (24 seats, 48 seats) in Phoenix, AZ and Philadelphia, PA
- Administered PBX, T1 long distance voice spans and POTS local services
0-5 years of experience
Provided expert telecom engineering support for school infrastructure in various locations.
- Analyzed all telecom and support billing for discrepancies or cost savings.
- Performed effective customer relations, including resolving billing issues.
- Re-aligned customer support contracts with Avaya for significant cost savings.
- Expanded Avaya PBX infrastructure, including into new facilities, utilizing extensive Avaya experience to eliminate need for vendor support.
- Supported and maintained VOIP infrastructure utilizing R3300 remote offices for Avaya.
0-5 years of experience
Reduced monthly expenditure by $40K while maintaining effective redundancy.
- Maintained functionality for 32 T1's (LD and Local), 2 DS-3 circuits, 2 OC-3 circuits, 2 Marconi Fibermux's, 2 Adtran MX2800 Multiplexers, 700 digital keysets, and 16 IP Endpoints.
- Implemented VoIP networking as a redundant path for 3 node Inter-Tel networked PBX's.
- Integrated VoIP Digital Endpoints in a production environment to provide greater worker flexibility.
- Designed and programmed call routing plans, including first level call routing, redundancy and emergency re-routes for the systems and carrier routing plans.
- Created all telecom documentation including routing plans, network maps, and disaster recovery.
- Designed enhanced services such as Integrated Voice Response programs, ACD hunt groups, Call Routing Applications and call reporting system to meet user and company requirements.
- Ensured telecom systems were configured to provide the required level of disaster recovery, including documenting all systems and conducting disaster preparedness tests.
- Analyzed trunk capacity and hunt group call volume to identify higher efficiencies of using the system and to ensure appropriate performance and capacity levels.
0-5 years of experience
Planned and implemented new technologies in support of SONET platforms
- Project Managed $10M annual Capital Expenditure program
- Created, presented and implemented business cases
- Alleviated congestion with fiber feeder relief in six central offices
- Design & Project manage build-out over 50M of Underground Conduit Ducts in New York City
- Integrated Network technologies into Nortel DMS and AT&T 5-ESS switches
0-5 years of experience
Managed translations for 5000 Morgan Stanley employees within my assigned business units.
- Utilized the 5ESS, Avaya G3.r, and S8700 series switches to perform changes and updates.
- Monitored Remedy for escalations and outages, as well as; performed as Tier III contact for the national Siemens helpdesk.
- Managed all NE employee terminations removing all voice services access and issued equipment replacement request and preprocessed outside vendor work orders.
- Created and maintained ACD, VPN, Vectors, ISDN, and Analog services within all switch platforms.
0-5 years of experience
Avaya Definity Switch Administrator for 3000 person environment.
- Performed day- to- day administration including MACs, troubleshooting, and inventory control. Managed two technicians.
- Extensively used Avaya Site Administration tool to monitor alarms, trunks, call traffic etc. for audits.
- Completed audit on Octel Aria voicemail system. Saved company $16,000 recovering lost ports.
0-5 years of experience
Generating new needs for existing customers by introducing recent technologies like unified communication, SIP, mobile users, etc.
- Preparing technical and commercial quotations for clients.
- Vendor discount/price, delivery time negotiation. Order placement, invoicing, FAT, delivery supervision.
- Designed, developed and implemented high-tech and efficient voice network architecture for more than 5 major clients e.g. National Iranian Oil Terminal Company, Schneider Electric (Contact center and Voice network over WAN), Tehran Traffic Control Company, Carrefour Retail Company, Khuzestan Regional Power Distribution Company.
- Performed technical presentations for more than 30 new customers to introduce new services and improve their voice networks with cutting-edge technology
- Completed RFPs, RFQ and compliance lists to attend enterprise tenders e.g. Tehran Metro Company, Offshore Oil Company, National Iranian South Oilfield Company and Tehran municipality
- Developed large-scale voice network systems by integrating voice and data networks for clients e.g. Melli Bank of Iran, Central Bank of Iran, Aseman Airline
- Supervised a 10 persons installation team including management team and cabling team to accomplish and perform voice network and VoIP projects of the company
- Achieved a 400% growth in maintenance contracts and led the support teams
- Interfaced with business units and other IT groups to understand their requirements
6-10 years of experience
Support network operations for leading international pharmaceuticals manufacturer across all Puerto Rico sites. Partner with vendors, operational managers, and senior management to plan and execute network expansions, new installs, upgrades, and enhancements. Test and validate network performance. Serve as driving force for identification of improvement to security, stability, and ease of administration. Develop materials and train network staff and user groups.
- Provided design subject matter expertise and hands-on direction critical to creation of ISA
- Designed and implemented new wireless-based infrastructure providing vastly improved
- Served as key project team resource for corporate migration to Multi-Protocol Label
0-5 years of experience
Completed (MACD) on the Hicom 300CS 9006.6 mod 80 and the HiPath 4000 Siemens PBX.
- Worked as the administrator for the Octel Aria 250 Voicemail system.
- Worked on the BMC Remedy ticketing system to insure day-to-day completion of workflow.
- Troubleshooting, maintenance and installation of phones and related equipment, analyzed and resolved problems with the voice communications network equipment.
- Configured and Installed spectra link wireless phones at various sites.
0-5 years of experience
- Configured Linksys-Cisco Routers for 8-port Telephony gateway using XML files to automate configuration updates.
- Project managed the convergence of 353 retail stores for David's Bridal Inc. to a VOIP network with a wireless fail over backup using EVDO devices.
- Coordinated installation schedule with vendors and provided technical expertise to the installation at remote locations for connectivity of Linksys-Cisco VOIP routers, Cisco Catalyst switches, Juniper firewalls, and various telephone systems.
- Provided detailed documentation of project status with photos, created and updated spreadsheets using Microsoft Excel, Access, Visio and Project.
- Uploaded firmware on Linksys-Cisco routers and on Raven-X wireless modems to provide TCP or UDP.
- Created specific instruction documents for scope of work with pictures for field technicians to follow for all 348 stores.
- Installed wireless modems with power boosters. Tested radio signal strength in RSSI. Connected Juniper firewall to Linksys routers and Cisco Catalyst routers.
0-5 years of experience
- Managed data & voice networks across a nationwide fiber-optic network and dialup center.
- Supported Sales and Account Managers ensuring customer success and satisfaction.
- Administered change management, updating network changes for 80 B2B customers.
- Coordinated support operations for fiber optic technicians in the field during service outages.
- Executed strict operational procedures for time-sensitive resolutions.
- Onsite install ISDN and DSL Routers
0-5 years of experience
Reviewed Network Engineering work plans for special cases
- Calculated Project cost/man-hours prior to Bidding/Quotation preparations
- Performed engineering, survey and design for FTTP and F2 conditioning jobs
- Proposed appropriate fix lugs Terminals to replace RA Terminals, located missing Terminals, and performed Cable Bridge Taps
- Prepared FEI and checked the "Pair Bonding Zone" of a certain SAI by the aid of SLI for "P-Commits", "S-Commits" and "T-Commits" after checking each pair from "LFACS"
0-5 years of experience
Designed and installed new data and telephone hardware and wiring according to Lucent standards.
- Lucent certified network technician.
- Tested data and telephony equipment prior to turnover to customer.
- Took and executed repair orders for customers.
- Programmed multi line phones and key telephone systems.
- Managed 5-8 person team of data technicians.
0-5 years of experience
Performed troubleshooting on Samsung RAN network Equipments, including CDMA and LTE Equipments such as RRH
- Worked on LSMR GUI and BSM GUI, Logged in and checked Communication Alarms, wilted sites upon Customer request
- Performed ticketing for internal and external third-party tickets in the remedy tool for issue related to CORE and RAN Samsung Equipments
- Monitored the 3G Core and 4G core Network Reports and checked for any Critical Major and Minor Alarms
- Performed Maintainence in Maintainence Window on Customer Request (FA Remapping, Site Activation and Deactivation, TX Attenuation, CEP Resets, BCP Resets, RRH Resets, UDP Activation and Deactivation )
- Generated RRH, RET, CEP and BCP LOGS on Request
0-5 years of experience
Converted all CDM/TCR machines located at our branches to offline mode which saved the company over 20,000 dollars.
- Configured and deployed extreme switches to 25 branch locations replacing dell switches.
- Worked directly with Telecom engineer to administrator PBX systems and peripherals.
- Participated in Network and Disaster Recovery planning.
- Researched products, services and compliance issues and identifies options for decisions within Network Services.
- Worked with Network Administrators to perform core software and hardware improvements, upgrades, and patches timely and accurately.
0-5 years of experience
Day to day engineering design and support of voice network. Implementing new platforms Of Avaya and replacing end of service equipment. Work with the design and implementation Of Avaya AAM, CM, Mediant 1000, GL360 servers.
- Used Seams Ticketing system to make moves add Changes to Cisco Call Manager
- Remotely Administered All Avaya PBX troubles and changes and was the primary contact for Boston Avaya PBX
- Designed and Implement Voice systems into the current Voice infrastructure
- Used Mediant 1000 servers for Codec services for different voice codec needs.
0-5 years of experience
- Installed and maintained VOIP equipment (AVAYA and Cisco systems)
- Serviced, installed and sold Nortel product line (Mics, Cics, BCM), Toshiba, Lucent (AVAYA), and Panasonic
- Installed CCTV (variant) cabling with associated hardware and equipment for residential and commercial sites
- Promoted to top project leader within company for training of technicians on POTS dial tone, programming, installation and repair, and all aspects of fiber along with peripherals
- Created and implemented MOPS (Method of procedures) and weekend training courses for technicians
0-5 years of experience
Credit card services, lending, and collections
- Managed database and telephony infrastructure with shell scripting
- Designed databases for collections calling
- Interfaced closed source and open source communications software running on different servers
- Analyzed metrics and provided guidance to leadership for workforce strategy
- Supported integration techniques to extend closed source software into linux
- Mentored and provided guidance to junior systems analysts
- Wired the datacenter with fiber optic lines
0-5 years of experience
- Designed, maintained, and programmed 3 Avaya S8700 media gateways in ESS setup in the US. Also performed the above on Modular Messaging, Avaya Interaction Center, CMS V12, and Interactive Response.
- Project manager onsite for S8700 ESS installation in Oklahoma City call center.
- Designed call flows for customer support with the assurance of proper billing accuracy and SLA expectations.
0-5 years of experience
Lead engineer on contract supporting the U.S. Eighth Army IT requirements in Seoul, Korea
- Telecommunication engineer providing innovative system design and inventor of communication link testing and security scanning device, patent # 8,737,573, B2
- Classified and unclassified voice, data, and video network maintenance and installation featuring Avaya and Cisco equipment
- Migration of legacy Nortel system to Avaya/ Cisco VoIP supporting the U.S. Army in Korea
- Team leader providing 24/7 IT desk top and video teleconferencing help desk services supporting mission critical and high profile Army command centers throughout Korea
- International vendor/ subcontractor management
0-5 years of experience
- Performed Moves, add, and changes on HiPath 4000 PBX using Siemens HiPath Assistant
- Deployed over 300 VOIP phones during an upgrade from a Siemens Hicom 9006 to a Siemens HiPath 4000 PBX
- Administered Siemens Xpressions voicemail
- Created and deleted 1000+ Siemens Phonemail accounts during a major PBX upgrade project
- Performed Quality Assurance testing of various systems during the upgrade project
0-5 years of experience
Performed implementation works of Ericsson RBS 2g 2216 and 2116 equipment.
- Performed implementation work of Ericsson Mini-link Transmission equipment.
- Installation, Testing and commissioning of Ceragon STM1 Transmission radio.
- Line of Sight site survey and work documentation.
- Implementation works of Ceragon radio equipment. Internal and External works including commissioning and RFI test and site survey.
- Assist and supervised site installers.
- Evaluate, analyze and create solution of any site issues.
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