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10+ years of experience
Successfully configured and upgraded the latest Cisco IOS on a many different series of Routers and Catalyst Switches such as 3550 and 28XX, using SecurerCRT and Putty. Configured Cisco IPSec VPNs for remote users and resolved all VPN related issues. Worked with Security Engineers to monitor and identify abnormal network traffic.
- Patched security vulnerability, testing of installed systems protection strategies and verified access control policies are working as intended for staging and production environments.
- Participated on company-wide Cisco VoIP deployment process such as creating user accounts and troubleshooting VoIP related issues. Configured, administered, and Recovered Domain controllers in a Window Server AD environment. Maintained cable closet layout and created cable patching as needed.
- Maintained, administered and upgraded BlackBerry Enterprise server for companywide users.
- Assisted field technician by utilizing different remote access utilities such as MS Remote access, VNC and SSH. Maintained detailed documentation of work performed during the day.
- Worked closely with hardware and software vendors as the primary IT contact person for RMA's.
0-5 years of experience
- Administered and maintained NT 4.0 and Exchange servers with DNS, WINS, DHCP.
- Earned award for providing excellent user support for all network related problems and requests for 200 NT workstations.
- Performed daily backups for all NT servers and workstations using Backup Exec software.
- Installed and configured Norton Anti/Virus software and setup automatic virus protection.
- Generated reports from Informix/Unix database using Crystal Report Writer.
0-5 years of experience
Provided professional end-user support and training in the areas of Help Desk and Audio Visual within the College of Public Health.
- Assisted with planning, cost-benefit analysis and policy development for technology training, equipment and support within the college.
- Planned and coordinated the successful upgrade of audio visual equipment within the college.
- Reduced response and resolution time for trouble tickets from several weeks to 24-48 hours.
- Assisted faculty with the development, creation and posting of online course material.
- Provided faculty and staff with professional development materials and presentations regarding technology.
0-5 years of experience
- Administered, maintained and optimized LAN/WAN infrastructure
- Supported Windows NT 4.0/Windows 2000/Novell 5.0 servers and 600+ Windows 98 & Windows 2000 Professional desktops
- Analyzed and resolved network and server connectivity issues
- Researched, recommended and implemented H/W, S/W and peripherals to enhance efficiency
0-5 years of experience
Assisted in the administration of various network servers, including email, database, file and print servers
- Created, updated, and managed user network domain accounts
- Provided technical support for hardware (desktops, laptops, printers, and PDAs) and software applications (operating systems, productivity, internally developed, and internet)
- Managed response and resolution of user and support issues received via telephone calls, e-mails, web incidents and callbacks in a timely manner
0-5 years of experience
As Project Coordinator for the Army Core of Engineers in 2001, I successfully lead a team of 7 technical professionals in the planning, implementation, and execution of a Windows 2000 Professional roll-out for 200 ACOE employees
- Acted as project coordinator for Win2k roll-out for Army Core of Engineers Seattle Headquarters.
- Administered all Desktop related functions for 200 Army and Civilian personnel
- Performed troubleshooting on network connectivity components, desktop configurations, printer connectivity, and network access issues.
0-5 years of experience
Participated as part of a team installing Active Directory for U.S. Navy medical facilities.
- Installed and configured Windows domain controllers and Exchange servers that provided the infrastructure for Navy medical Active Directory implementation
- Provided systems Integration support, building servers using HP Open view and installed Microsoft Server NT, 2000, and 2003 Operating Systems to simulate network architecture within C-18.
- Build NT, 2000 and 2003 domains in preparation to test quest migration tools.
- Assisted with performing certification testing and vulnerability scanning of systems using DISA Gold and Retina Network Security Scanner
0-5 years of experience
Technology Lead responsible for strategic and tactical management of research network. Administered core computer and financial systems for foundation. During this time, oversaw dramatic growth in organization, both core administrative staff and research staff while managing ever growing network.
- Managed competing demands between network management, desktop support, and system administration of core administrative staff.
- Responsible for equipment evaluation and acquisition.
- Fostered an open environment for sharing applicable technical issues among team.
- Oversaw planning, design, & implementation of IT infrastructure in the construction of two research buildings.
- Installed, modified, and made repairs to microcomputer hardware and software systems.
0-5 years of experience
Actively maintained company-wide network connectivity
- Resolved issues with software applications, including Citrix, Java, Oracle and J Initiator, as they pertained to network interaction between New York state locations
- Provided technical support to end users and other support specialists conducting on-site repairs
- Installed, repaired, upgraded and maintained PCs, printers, servers, switches, firewalls and patch panels
- Created, modified, and deleted staff and student user IDs
6-10 years of experience
Ensured the court's full technology infrastructure was properly maintained and fully functional on a day-to-day basis.
- Developed and implemented workstation images for local court use.
- Assisted in the planning, implementation and design of the court's network core upgrade.
- Created folder permissions, user rights, and VPN accounts for remote judges and their support staff.
0-5 years of experience
Supervised the deployment, installation, operation and department level maintenance of multi-functional/user information processing systems. Troubleshot and resolved advanced questions regarding issues with computer hardware, network/internet connectivity, and cyber security concepts.
- Installed and implemented new telecommunications technology for department as needed.
- Determined requirements, assign duties and coordinate personnel activities engaged in information system analysis and maintenance.
- Cross trained personnel on automation tasks in the Tactical Operations Center.
- Compiled a quick reference guide on all communication related problems.
- Participated in execution of large deployment projects and departmental moves.
- Provide second level technical support for other Network Technicians.
0-5 years of experience
Supervised the deployment, installation, operation and department level maintenance of multi-functional/user information processing systems. Troubleshot and resolved advanced questions regarding issues with computer hardware, network/internet connectivity, and cyber security concepts.
- Installed and implemented new telecommunications technology for department as needed.
- Determined requirements, assign duties and coordinate personnel activities engaged in information system analysis and maintenance.
- Cross trained personnel on automation tasks in the Tactical Operations Center.
- Compiled a quick reference guide on all communication related problems.
- Participated in execution of large deployment projects and departmental moves.
- Provide second level technical support for other Network Technicians.
0-5 years of experience
- Blocked infected machines from accessing the network
- Troubleshot connectivity issues
- Assisted Macintosh users with VPN issues
- Created a database of active VPN accounts, and managed inventory for the department
- Implemented a wired NAC that denied network access to users without an updated OS or antivirus software. NAC checked for P2P services running on user machines and prohibited
0-5 years of experience
Provided network support for U-Haul centers across the United States and Canada, including first and second level network troubleshooting.
- Determined whether problems were due to connectivity or if they were higher layer issues.
- Worked effectively with internet service providers to establish new internet connections for locations, including cable, DSL, T-1 and Fiber connections.
- Configuration and troubleshooting of Cisco 880 and 2800 series routers, 1252/62 and 2702 wireless access points, VoIP phones, iPhones and various Cisco, Dell, and Linksys switches.
- Provided tech support for sales agents working in the field, including configuration and troubleshooting of PC, VPN, Remote Desktop Connections, and Cisco IP Communicator.
6-10 years of experience
Supported the network infrastructure for 2 plants to help maintain and expand the network.
- Designed and implemented a full Windows 2003 network environment while keeping up the HP3000 legacy ERP system.
- Full conversion of a legacy AS400 IBM system to a windows based application called Macola.
- Worked with a $250,000 yearly IT budget and represented IT at all project meetings concerning network expansion/improvements.
- Worked with multiple vendors to bring a robust security system to plant including Sonic firewall equipment and on site security systems.
- Full scale implementation of 200 desktops in 2006 with all connecting to local network including developing separate networks for the QC and R&D depts..
0-5 years of experience
Designed, implemented, and maintained LAN/WAN networks. Configured and supported Cisco routers for frame relay and point-to-point networks. Diagnosed and resolved network problems. Installed wire punch downs for Token-Ring, Ethernet, and CSU/DSUs. Conducted site surveys, planned, and coordinated complex video conferencing networks.
- Resolved tier 2 desktop and LAN/WAN issues, ensuring timely delivery of projects.
- Trained staff at Fortune 500 Companies in use of video conferencing hardware and software.
- Installed, tested, and debugged wide range of telecommunications and video conferencing equipment.
- Directed major projects, including large-scale Windows deployments at client facilities.
0-5 years of experience
Answered and managed incoming and outgoing calls while recording accurate messages.
- Quickly and effectively provided resolutions resulting in customer satisfaction.
- Answered and quickly redirected up to 40 calls per day.
- Opened and properly distributed incoming mail.
- Processed client rebate reconciliation, reporting and check requests.
- Compiled company information and related material and distributed it to candidates.
0-5 years of experience
Managed and maintained AT&T's domestic and international datacenter infrastructure including diverse switched and routed networks, Internet and back-end connectivity used for both public, private and internal services.
- Supported T1 and Frame relay circuits for secured Automotive Network eXchange (ANX) with configuring Cisco 2600 and 2500 series routers.
- Implemented Virtual IPs and Real Servers on Foundry Server Load Balancers.
- Supported DNS and Mail Relay services.
- Tested operational readiness for new service deployments.
0-5 years of experience
- Provided systems and desktop administration, technical support and monitoring to insure high level of reliability and stability within a 65+ Windows 2000/2003 server, Exchange 5.5 and 150+ Windows 2000/XP desktop environment.
- Responsible for responding to Track-It help desk tickets, telephone calls, emails, and providing a broad range of technical support in the resolution of help desk calls related to various computer hardware/software, LAN, WAN, web based applications and printing issues.
- Managed and trained staff in Remote Access, VPN computer systems usage and software applications.
- Active Directory and MS Exchange support as needed (group policy, add/delete users, administration and etc.)
- Created login scripts, group policies for user and domain security and access. Managed file and print server resources utilizing NTFS permissions.
- Served as HelpDesk Administrator and developed and implemented effective Help Desk support policies and procedures for the IT Department to provide better support and call resolution.
- Saved company thousands of dollars annually by consistently providing cost effective support solutions to our staff and employess.
- Designed, maintained and published web pages for the Intranet and Extranet.
0-5 years of experience
Consulted with Pharmacist/Owner on what equipment is needed to complete a working LAN/WAN in their store.
- Ordered equipment necessary to configure the LAN/WAN accordingly.
- Configured equipment and ship it to the store.
- Walked Pharmacist/Owner through installing said equipment via phone.
- Ordered High Speed Internet Service and maintained relationship with the provider for each franchise location.
- Administered maintenance of each stores LAN/WAN, keeping down-time to a minimum.
- Ensured that [company name] support staff can gain access to the stores from home office for support purposes only.
- Effectively minimized customer down-time.
6-10 years of experience
Built, managed, and supported MS Server 2008 virtual machines, hosting (for example) a desktop faxing application for over 500 users.
- Installed and configured CentOS 6 server and Apache web server for an organization-wide inventory application.
- Reconfigured Cisco firewalls to fit a variety of needs for remote locations.
- Provided both centralized and on-site level 2 and level 3 technical support for escalated issues.
0-5 years of experience
Assisted in deployment, installation and configuration of fiber optic lines.
- Configured and maintained Novell Netware 4.0 servers, Cisco Pix 560E Firewall terminal.
- Installed and configured workstation for use with Novell Netware while providing IT support to all end users to ensure efficient system usage.
- Added/removed users to Novell 4.0 server.
- Provided end-user hardware and software training.
- Performed routine data backups
0-5 years of experience
Installed, configured, and maintained Cisco and Avaya VoIP telephony including switch port configuration
- Installation of Cisco 7k/5k/2k, 7900 and 6500 series switches including IOS upgrades and loading of configurations
- Installation and maintenance of Gigamon, Arbor, Fireeyes, F5 Big IP 8900, and Netscout network devices
- Respond to severity pages working with Engineering and NOC to resolve 24/7 Data Center network issues
- Assisted Engineering and Project Managers with seamless execution of projects through evaluation of documentation and verification of third party vendor implementation accuracy
- Monitored multiple ticketing systems to support Bank of America campus networking issues
0-5 years of experience
1 of a three tiered team specializing in customer support and help desk services for a government wide-area network at the National Reconnaissance Office.
- Primary responsibility of troubleshooting computer and network problems over the phone, and provide assistance with the tools made available as part of Tier 1.
- Extensive use of the Remedy Trouble Ticketing software to create new trouble tickets and assign them to the appropriate work groups.
- Utilized Active Directory software to manage user accounts. Created new accounts, unlocked locked-out accounts, and updated user information.
- Duties also included application assistance, troubleshooting printers, fax machines, and modifying folder permissions on shared network drives.
0-5 years of experience
Oversee network and equipment upgrades including IOS, CatOS image upgrades, and configuration changes.
- Provide tier 1, and 2 networking and troubleshooting support for all Ernest & Young clients throughout the world.
- Use Network management tools such as SMARTS, Whats Up Gold, NetQos and HP OpenView Operations to monitor the networks.
- Document network problems and changes working in diverse management environments.
- Monitor bandwidth and network activity by analyzing information provided by NetQos to ensure both efficient and effective network operation.
- Configure and support multiple remote site installations adhering to client request.
- Oversee migration of LAN/WAN/GWAN links to new service provider and Vendor.
0-5 years of experience
- Provided network administration and support, end-user training, and the installation, upgrade, and support of desktop software and hardware on Active Directory, Windows NT Workstation 4.0, 2000, and XP platforms
- Experienced with troubleshooting/support of WINS, DNS, TCP/IP, and DHCP protocols
- Responsible for migrating user data, Exchange e-mail, and various network shared drives, network printing, and applications for the merger of Chevron Chemical Company with Phillips Petroleum Company into ChevronPhillips Chemical Company
- Served on the team responsible for the I.T. migration of Chevron and Texaco into ChevronTexaco
- Configured and supported Windows 97-XP on corporate laptops for remote access
- Responsible for deploying various software applications and utilities on user PC’s via a SMS Server, including granting users access rights based on license availability
0-5 years of experience
Configured and deployed Windows XP Desktop and Laptop images in Migration from Windows 2000 to Windows XP
- Installed and supported a wide variety of custom applications for this government environment, both desktop and web-based.
- Installed Office 2003\2007 and configured user accounts for use with MS Exchange servers.
- Troubleshooting using LANDesk and DameWare remote control software over Local and Wide Area Network.
- On-site and Phone support using Remedy Help Desk ticketing system.
- Supported both corporate and personally-owned Desktop and Laptop computers in a mixed environment.
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