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Telecommunications Engineer Resume Samples
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Candidate Info
years in workforce
years at this job
Information Technology
Information Technology And Network Management
Telecommunications Engineer
Responsible for the functionality of all telecommunications systems, configurations, and trouble-resolution for local and remote users to include complex Call Center Agents in Delaware, Pennsylvania, Utah and India
- Successfully conducted over 150 work orders per month in troubleshooting investigations, problem analysis and final resolution for all telecom systems.
- Led a diverse project team of internal staff and external vendors that installed the Modular Messaging System, S8500, & S8700. Completed ahead of schedule.
- Configured systems to user specifications and prepared documentation of telecom procedures and Quarterly Sarbanes Oxley Audits.
- Lead trainer for all new telecom technicians as well as the assigner of all tickets.
Candidate Info
years in workforce
years at this job
Technology Systems Certification
Electrical Engineering
Telecommunications Engineer
Responsible for the design, installation, upgrade and first-line support of enterprise wide digital communication systems and network for a Global wide Call Center.
- Upgraded and installed a large scale digital PBX telecommunications system to provide and improve seamless integration of Call Center Management systems, Genesys Systems Call Routing applications, Voice Messaging Systems, IP and SIP Voice Networking designs, while providing an IP technology platform for future Telephony Application Systems integration on a worldwide basis.
- Analyzed, designed and implemented the restructuring and installation of voice and data grade digital communication networks to provide a higher grade of communication services and flexibility thus improving facility efficiency and productivity with a cost reduction of 15% in network expenses.
- Designed, upgraded and installed multiple digital PBX telecommunication systems providing a seamless integration of local and worldwide voice networks.
- Managed and improved department first-line support by upgrading and enhancing the training and knowledge of departmental personnel.
- Implemented the upgrade of NICE Perform R2 to NICE Perform 3.5.
Candidate Info
year in workforce
year at this job
Electrical Engineering
Electrical Engineering
Telecommunications Engineer
Worked directly with clients to understand telecommunications needs and provide subject matter expertise.
- Installed, configured, troubleshot and upgraded electronic switching systems, including multiplexers
- Provided expertise to users and answered requests for support or training on systems and software
- Proactively monitored systems to identify and remedy problems or maintenance needs
Candidate Info
years in workforce
years at this job
Bachelor of Arts
Telecommunications Engineer
Responsible for providing senior level technical support, planning and implementation of FreeLife's corporate voice communication hardware and software.
- Designed, implemented, and maintained all enterprise voice solutions, both domestic and international.
- Designed, implemented, and maintained ACD/IVR call routing and recording for domestic and international call centers.
- Performed project management for all IT Infrastructure related projects.
- Managed telecommunication budget for entire enterprise.
- Interacted with local and long distance providers to ensure correct installation and adequate service for all domestic and international locations. Maintained telecom service contracts with international and domestic carriers.
Candidate Info
years in workforce
years at this job
Electrical Engineering
Network and Telecommunications Engineer Intern
Gained extensive knowledge supporting company sales and valuable skills from the installation and troubleshooting of the WiMAX network in Ecuador
- Entrusted with complex technical issues as a result of exceptional ability to promptly resolve concerns and satisfy customers
- Provided leadership regarding client support in the WiMAX network
- Assisted in Wireless installation process for the capital city which involved daily coordinating with engineering groups and interaction with city management
Candidate Info
years in workforce
years at this job
Telecommunications Engineer
Designed global messaging of voicemail servers for both Octel and VMX.
- In-depth project management and engineering of Avaya and Mitel PBX's. Octel, Audix, VMX Voicemail servers and Avaya Conversant.
- Provided planning, testing, 3rd party software integration with CTI, CTI and PBX maintenance software applications, vendor management, scheduling, providing status reports, close customer interaction, resource management, and procurement for systems installations.
- Maintained and programmed global voice messaging for 119 voice mail servers and switches.
Candidate Info
years in workforce
years at this job
Senior Telecommunications Engineer - Project Manager
Managed and directed the telecommunications department supporting 13 corporate locations and 2600+ employees globally.
- Provided 99.6% up time for end-users by developing and maintaining exceptional telecommunications standards and displaying personal initiative and responsibility.
- Assist in the design, development and delivery of Voice Telecom Procedures and Standard Operating Procedures (SOP’s) for the IT organization.
- Led the design and implementation of the Nortel phone system in London UK servicing 450 users and one call center supporting 25 agents.
- Managed and supported 13 Nortel Phone Systems (Option 11, 61 , and 81C).
- Managed and supported 5 Nortel Call Centers.
Candidate Info
years in workforce
years at this job
Electrical Engineering
Computer Science And Engineering
Telecommunications Engineer
Started as an entry level engineer and within 2 years was performing project management of multimillion dollar procurements and installations
- Developed custom modifications to CO switches
- Measured and developed models for acceptable grade-of-service
- Designed and enhanced a private DOD telephone network
Candidate Info
years in workforce
years at this job
Electronics Technician
Sales And Sales Management
Biology
Senior Telecommunications Engineer
- Acted in a team-lead capacity for AT&T Project Light Speed contract, responsible for work allocation, tracking and completion for a team of 8 engineers.
- Developed work methodology and Quality Control and Assurance procedures for Central Florida District that Increased production by 25% while lowering overhead for my team by 10% within the first 6 months.
- Produced and presented project status reports for upper level executives detailing budget goals, profit and overall objectives.
Candidate Info
years in workforce
years at this job
Industrial Management Certified
Sr. Telecommunications Engineer
Owned engineering and designing of outside plant telecommunications facilities including aerial, buried and underground copper and fiber optic cables, SONET rings, digital service, Add Drop Multiplexing (ADM).
- Engineered Local and Wide Area Networks (LAN/WAN) for optical Smart Ring network architecture.
- Managed and coordinated outside equipment network design and installation across several functional teams.
- Demonstrated strong leadership in training other engineers on new telecommunications equipment functionality and application including Lucent, Fujitsu and DISCS.
Candidate Info
years in workforce
year at this job
Telecommunications Engineer and Project Manager
Manage a global VSAT network of over 60 sites using both C and Ku band. This includes both SCPC and TDMA sites.
- Manage a global CISCO Unified Communications network that supplies data, voice and video to over 2000 users.
- Planned, implemented and manage the configuration and deployments of over 50 Riverbed Steelhead WAN optimizer units that have effectively doubled bandwidth globally. This includes all VSAT sites in our WAN.
- Manage Global Corporate Aruba WiFi network supporting over 800 users.
- Direct and manage project development from beginning to end.
- Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
- Develop full-scale project plans and associated communications documents.
- Design programs, projects and plans from the viewpoint of achieving organizational goals and objectives.
Candidate Info
years in workforce
years at this job
TELECOMMUNICATIONS ENGINEER, Navient
Responsible for support, monitoring, and maintenance of voice communication services across 20 locations in a 7/24/365 environment
- Completed PBX firmware upgrades for hundreds of boards at each hub on a regular basis
- Provided telephony support which included, call centers, remote consolidated systems, overseas connectivity, VOIP, multiple carriers, and multi-site redundancy
- Assumed project lead for several remote sites during conversion to hub and spoke model
- Key team member during conversion to Interactive Intelligence platform
- Supported both the PBX and Interactive platforms while conversions were taking place
- Functioned as subject matter expert for CMS
- Performed regular maintenance on CMS and Intuity AUDIX
- Responsible for keeping primary CMS and HA CMS in sync
Candidate Info
years in workforce
years at this job
Lead Telecommunications Engineer
Actively engaged as lead engineer for migrating 5000 users from hosted Centrex to new Avaya IP PBX. Project includes multiple sites and new technologies to include IPFlex SIP trunks, SBCs, etc and eventually integrating with TSYS sites globally.
- Provide internal tier 3 support to junior technicians for Avaya ACD environment of 2000 agents across multiple sites in North America and International.
- Design voice systems to provide services for new sites and integrate acquisitions.
- Work with vendors on system design & implementing solutions while managing multiple work efforts throughout project lifecycles.
- Lead engineer on multiple projects: Cisco CUCM, Avaya CMS, Nice Call Recording, RightFax IP Fax, Prognosis IPTM, I3 IVR and Dialer upgrades and many site migrations utilizing Avaya.
- Lead engineer on migration of 500 users from legacy PBX to Avaya IP PBX to include back-office and ACD services across three geographic sites.
Candidate Info
years in workforce
years at this job
Telecommunications Engineer
- Served as lead on multi-million dollar NOC enabled support service contract for the FERC with dual PSTN and Voice over Frame networks
- Managed Voice enabled Cisco routers for VOIP communication nodes (trunking gateways and SIP enabled nodes) across five regional sites and FERC headquarters
- Performed independent research and evaluation for new systems including cost benefit studies to support voice and data network enhancements and expansions
- Acted as in-house technical expert and primary point of contact for client and vendors interactions
- Built and maintained several Compaq and Dell servers that served as trunking gateways and call accounting devices for FERCs five sites across the United State
- Requisition and building of Dell Poweredge servers and Hp Proliant servers from rack assembly to OS load and software install
- Prepared the Cat. 5- 6, and other various cables for production and a range of environment
- Assisted in proposal preparations as required
Candidate Info
years in workforce
years at this job
Broadcasting And Multimedia
Assistant Telecommunications Engineer
Communicate with telecommunications vendors to obtain pricing and technical specifications for available hardware, software, or services.
- Keep abreast of changes in industry practices and emerging telecommunications technology by reviewing current literature, talking with colleagues, participating in educational programs, attending meetings or workshops, or participating in professional organizations or conferences.
- Implement or perform preventive maintenance, backup, or recovery procedures.
- Consult with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchases.
- Assess existing facilities' needs for new or modified telecommunications systems.
Candidate Info
years in workforce
years at this job
Economics
Telecommunications Engineer (afghanistan)
Operate DVB/RCS and GBS equipment in support of manned and unmanned ISR
missions.
- Maintain constant communications with both the manned ISR platform and the end user to ensure the highest reliability rate possible
- Work with UAV platform to include maintaining LOS and BLOS communications
- Maintained Cryptographic equipment to include Simple Key Loader (SKL) and KG
- Maintain PED Cell to ensure that the Intelligence Analysts have all the tools
- Provide desktop support for Intelligence Analyst.
- Maintain and managed MAAS workstation and servers
Candidate Info
years in workforce
years at this job
Electrical Engineering
Wireless Telecommunications Engineer
Conducted maximum permissible exposure studies in a fast-paced environment to ensure proposed cell sites will comply with FCC requirements
- Conducted field survey for the cell sites to determine compliance with prevailing FCC safety standards
- Conducted site visits with RF engineers from wireless telecommunications companies (AT&T, Verizon, Sprint, T-Mobile) to convey proper locations, downtilts and antenna orientations for cell sites
- Worked with Ericsson, Alcatel-Lucent, and Nokia radio base stations (RBS) equipment
- Determining whether proposed cellular, PCS, SMR, DAS, microwave and paging operations will interfere with existing city, county, airport, cellular, PCS, SMR, and paging operations
- Conducted Intermodulation Distortion (IMD) interference studies using ComSitePro tool.
- Generated advance engineering supporting documentation and customer reports in Excel, MS Office (Windows, Mac OS) for municipal cell site type approval
Candidate Info
years in workforce
years at this job
Telecommunications Engineer (senior)
Maintain NEC 2000, 2400 and Elite 192 telephone PBX equipment including 3Com NBX 100 along with Nortel Option 61C and Option 11 PBX,
- IP Telephony applications using Cisco Call Manager and Avaya IP PBX.
- Complete regular adds moves and changes as well as major office moves.
- Installed and maintain Infortel for Windows computer based call accounting system to improve revenue generated from client billed telephone calls.
- Installed and upgraded video conferencing equipment in 15 cities to include Polycom VS9000 video equipment and Gentner audio conferencing equipment. Upgraded video network to utilize H.323 technology for performance enhancements.
- Implemented Cisco IP Call Manager and ICD to interface with our current PBX.
- Implemented Avaya IP PBX to pilot deployed as Systems Helpdesk application.
- Maintain Octel voicemail systems firm wide.
- Maintain vendor relations and negotiated contract pricing.
Candidate Info
years in workforce
years at this job
Information Systems
Telecommunications Engineer
As a lead engineer for telecommunications staff, was responsible for the daily operations of enterprise wide voice systems and services.
- Design, engineer, and implement a large call center consisting of PBX, ACD, IVR, and voicemail systems.
- Implement data network conversion from dedicated circuits to frame relay. Entire network consisted of all 350-branch locations.
- Participate in disaster recovery testing.
- Respond to after-hours reports of major equipment problems.
- Travel to project sites as required.
Candidate Info
years in workforce
years at this job
Mechanical Engineering
Telecommunications Engineer
Working as a consultant assigned to a local Hospital, responsible for tasks relating to monitoring operations, installations, and/or maintenance of telecommunications systems and switch devices.
- Provide support for phone, fax, and modem issues for internal U.S. employees
- Administrating the Siemens Hipath 3000, 4000 and Xpression
- Use COMWIN and Hipath Assistant to configure different devices in the system.
- Set supervisors and call center agents using Business view Composer and Observer (Siemens call center management software).
Candidate Info
years in workforce
year at this job
Information Technology / Networking
Senior Telecommunications Engineer
Support Avaya S8710, ESS, and G700 Media Gateways with Local Survivable Processors.
- Administer Intuity Audix and Asterisk systems supporting voice mail, fax, and conferencing users
- Work with Business Intelligence personnel to support business needs and processes for 400 branch locations
- Assist in vendor management and the planning and implementation of solutions for call centers, the upgrade of existing CMS and NICE systems, and the upgrade to Avaya Aura
- Plan and implement role-out of Modular Messaging with Avaya Message Store, Outlook Plug-in and web client access for 400 branch locations. Instrumental in creating user documentation and training
- Daily telecom support for more than 1,000 users
Candidate Info
years in workforce
month at this job
Certificate
Computer Science
Telecommunications Engineer-contractor
- Implemented, tested and troubleshot Sonet and SDH circuits and systems with Telco Carriers such as Verizon Wireless, AT&T, Global Crossing, XO Communications, Level-3, domestic and international vendors and customers.
- Utilized JDSU-Acterna Line Analyzers-ANT-5 SDH Access Tester, JDSU-3000, and Fireberd 6000 to test and troubleshoot Digital circuits.
- Ran and terminated CAT-5, coax cables, and Fiber, installation of Adtran Multiplexers, DS1 and DS3 DSX panels, Cisco Routers and Network Switches.
- Basic configuration and installation of Cisco Routers and Network Switches at NAP of The Americas POP site and customer premises.
- Conducted customer site surveys for new equipment and circuit installations.
Candidate Info
years in workforce
years at this job
Electronic Engineering
Telecommunications Engineer/manager
- Project manager of a project to separate all three subsidiary companies of Republic Industries Inc. (Alamo/National Car Rental, AutoNation's and Republic Services), into separate autonomous entities, each requiring their own IT infrastructure.
- Redesigned AutoNation's IT infrastructure, both personnel and physical hardware structure. Project included the interviewing and Hiring/Managing of 15 individuals for a Planning/Engineering group and a Network Operation Center (NOC).
- Coordinated the roll out of Cisco 2611 routers and Cisco Cat 5000 switches to 400 remote sites utilizing ATT Frame Relay.
- Converted OC3 to OC12 Smart Fiber (SONET) Ring.
- These projects required significant coordination and interfacing with all levels of management.
- Installed Openview and Cisco works for Network Monitoring.
Candidate Info
years in workforce
years at this job
Electrical Engineering
Electrical Engineering
Telecommunications Engineer II
Four years of test and measurement experience with US Army electronic warfare systems
- Build and develop multiple software programs to test US Army antennas
- Define and execute RF testing objectives for Yuma Measurement and Testing tasks
- Lead, train, and assist new and junior staff members in test procedures to gather and formulate conclusions
- Create and formalize test procedures, along with an automated tool for field service representatives to identify potentially
- Integrate and maintain the compatibility of new and existing equipment, test systems, and software
- Run field tests to produce data, analyze findings, and present the recommendations to management
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