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Cisco Voice Engineer Resume Samples
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0-5 years of experience
- Provided 1st tier support to Users Globaly utilizing Cisco Call Manager 7.1/8.5 and Cisco Unity 7.1/8.5.
- Managed and Maintained Analog fax lines, Voicemails, Auto Attendants, Phone setup, and Alarms/Alerts.
- Provisioned and Supported Existing infrastructure of Cisco Voice Adds, Moves, and Changes to Voice Gateways, CTI Agent, Cisco Switch,T1s, and Call Routing.
- Supported and Trained Users on Microsoft Applications, Voicemail Products, and Phone Features.
0-5 years of experience
- Worked on State Farm’s IPT project for overhauling and replacing existing Avaya and many other phone systems to deploy all of Cisco Unified Communication technologies
- Project consisted of more than 250,000 end points, 40+ CUCM Clusters, 30+ Cisco Unity Connection Clusters and 5 ICM instances
- Reviewed and validated understanding of customer design requirements as well as recommended process changes
- Wrote technical documentation on configuring UC features/functions and provisioning guides for CUCM, CUC, Exony & ICM
- Managed day-to-day client and internal service requests and documented all services performed
- Worked on design and implementation of Dial-plan for Inbound and Outbound calls in CUCM Clusters
- Provided help to client (State Farm) on troubleshooting Routers, Switches and Cisco VoIP products
0-5 years of experience
Lead Engineer for UC Solutions
- Performed Administration and Deployment of CUCM, Unity Connection, Presence, DSPFarm Routers, Upgrade to Cisco Unified Attendant Console 8.6 to 9.x
- Supported Customer Cisco Data Center environment.
- Maintain and administer UCCE cluster with CUSP Routing module.
- Developed process and procedures for UC administration, and support model for 3,000 end points.
- Designed Call Flow diagrams for Legacy voice and UC auto attendants.
- Maintained vendor relationships with Telco companies and other vendor resources for the Ceridian account.
- Deployed Cisco UCS C series server. Installed and configured ESXi 5.x and vCenter for UC on UCS.
0-5 years of experience
Led the final design of Weyerhaeuser's IP PBX, voicemail and call center clusters.
- Implemented a 40 agent IPCC Express call center.
- Acted as lead engineer on Cisco Call Manager IPT implementations.
- Reviewed QoS policies and configurations for network team members.
0-5 years of experience
Responsible for the configuration, installation, upgrading and testing of Cisco Unified Communications products including: CUCM (up to and including CUCM Version 10), CUCXN, CUCCX, CUPS, CER, CUEAC.
- Performed numerous "Jump Upgrade" procedures for recent Driveto9 initiative. Physical to Virtual, Physical to Physical, Virtual to Virtual upgrades, and BE5k to BE6k upgrades.
- Deployed several multisite VoIP installations with centralized call processing using CUCM 7.x/8.x/9.x.
- Configure dial plan with calling restrictions by using a combination of calling search spaces, partitions, translation patterns, dial-peers, translation rules and translation profiles.
- Troubleshoot call routing issues using debugs and traces to identify and correct issues.
- Configure and implement voice gateways (H323/MGCP/SIP), SRST for remote sites, CUCME and CUE distributed design.
- Paging systems integration with CUCM, configuration and testing. (InformaCast/IPCelerate)
- Develop and maintain support documentation including support guides, knowledge base articles, procedures, and online customer information.
- Pre-sales activities including BOM creation in CCW, SOW's, and work requests.
- Ability to complete complex projects and installations successfully within aggressive time frames and budget parameters.
0-5 years of experience
Provisioning of phone and user profiles, speed dials, name changes with CUCM, and voicemail on Unity Connection
- Troubleshoot and update infrastructure for hunt groups and Auto Attendant
- Closed 45 Agent Telephony Requests per day.
- Update and close tickets. documentation on tickets and track issues to completion
0-5 years of experience
Configures, Maintains, and Organizes the RC-SW VoIP Cisco Unified Communications Cluster
- Performs cluster wide upgrades and security patches
- Has vast knowledge of SIP, MGCP, SCCP, and H.323 protocols
- Has vast knowledge of CME, Gatekeeper, and CUBE Gateway functions
- Has experience with Cisco Unity, Presence, and LDAP synchronization
0-5 years of experience
3,000 Cisco phones, 1,000 agents, over 120 remote sites ([company name]) connected to the central hub using SIP over MPLS circuits. Working environment consists of CUBE, CVP, Presence, UCCE, Jabber.
- Call Manager (7.x, 8.x), Call Manager Express.
- Unity (7.x, 8.x), Unity Express
- Performed moves, additions, changes, and deletions (MACD's)
- Hands on with UCCE functions related to Cisco agent creation, troubleshooting.
- Troubleshooting voice gateways/routers, SRST
- Gateway protocols: H323, SIP, MGCP and SCCP.
- Configurations/troubleshooting of DID, fax, voice, modems.
- Extensive experience with Cisco TAC, WAN providers in troubleshooting and resolving issues with hardware and other related vendor equipment.
- Network monitoring tools including Solarwinds, Fluke.
- Worked with vendors to resolve voice/data issues with WAN, MPLS, PRI, PSTN issues.
0-5 years of experience
- Design, implement and maintain Cisco Unified Communications solutions.
- Design, implement and maintain network infrastructure.
- Developed standardized documentation and engineering tools.
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