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Wireless Manager Resume Samples
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0-5 years of experience
Lead and assisted employees to successfully achieve business & personal sales goals.
- Delivered excellent customer service and support that inspired repeat visits and expanded customer base.
- Continuously developed product knowledge to guarantee the best suited product for the customer's needs.
- Managed multiple employees and is able to recognize a challenge and identify a solution.
- Assisted in recruiting, on-boarding and training team members to achieve their full potential.
0-5 years of experience
Demonstrated ability in providing assistance in preparing updated financial reports on a weekly basis based off the sales for the entire district
- Trained and supervised new part-time wireless consultants and customer service employees to maximize productivity
- Maintained strong knowledge of new wireless products, accessories, pricing plans, promotions, and service features
- Tutored and trained employees in Word, Excel, and PowerPoint for presentational purposes
- Successfully acquired and practiced excellent customer service skills by solving customer problems, handling difficult customers effectively, and making key contributions to the customer service team
0-5 years of experience
Responsible for all wireless sales made in the store and daily sales goal
- Activating and troubleshooting all wireless devices
- Maintaining all wireless sales, technical issues and solutions in database
- Perusing potential customers and informing them of our wireless products
- Awarded Sales Associate of the month for the entire district three times based on sales records.
- Promoted from retailer to wireless manager in a 3 month period
- Increased store sales by 15%.
0-5 years of experience
- Trained and evaluated performance and conduct of new and current employees and implement plans for improvement as appropriate.
- Interviewed prospective employees in the absence or under the supervision of store manager.
- Resolved conflicts that arose between or among customers and sales associates in an effort to facilitate a positive and comfortable shopping and working environment.
- Created and implemented monthly sales plans for sales associates.
- Maintained strong knowledge of new wireless products, accessories, pricing plans, promotions and service features for various service providers.
0-5 years of experience
Responsible for managing business and retail sales teams and maintaining cost-efficient operations
- Performed human resource functions including recruiting, hiring, performance reviews and terminations
- Developed sales techniques, procedures and trainings
- Prepared sales projections and management reports
- Responsible for managing advertising and marketing for products and services
- Responsible for purchasing wireless equipment and accessories
- Sold AMPS and CDMA wireless service and related equipment
0-5 years of experience
Migrated core and distribution networks from single-homed/statically-routed to a fully multi-homed and high availability
network (at the same time, migrating the network from a multitude of differing routing protocols such as RIP and OSPF and single BGP receiving static route to EIGRP for all internal routing and multihoming BGP to different upstream
connections.)
- Managed team of technicians for customer installation to rural-WiFi access network.
- Installed and configured monitoring systems for all network devices.
- Managed special customer requests and all network security (from ACLs to PIX configuration to specialized route- maps.)
- Managed and maintained all customer collocation, fiber, T1, and wireless connectivity.
0-5 years of experience
Sold wireless phones, service plans and accessories in a fast-paced environment
- Deliver outstanding customer service strive to retain and gain customers
- Participated in outside sales events or promotions
- Worked flexible hours weekends and holidays at various locations
- Performed daily opening and closing procedures maintain store appearance and help create a positive working environment
0-5 years of experience
Sold wireless phones, service plans and accessories in a fast-paced environment
- Deliver outstanding customer service strive to retain and gain customers
- Participated in outside sales events or promotions
- Worked flexible hours weekends and holidays at various locations
- Performed daily opening and closing procedures maintain store appearance and help create a positive working environment
0-5 years of experience
- Spearhead a new program designed to increase overall wireless sales & profit in RadioShack.
- Responsibilities also included full training and ongoing education of all wireless consultants with 2-4 store visits a day to merge core and wireless staff in to a cohesive unit.
- Regional Manager for 89 Stores consisting of a Store Manager, 3 to 6 Core associates and 2-4 Wireless Consultants.
- Worked closely with 10 District Managers, Regional HR Manager and Regional Sales Director to ensure proper staffing, meeting performance requirements through Multi-level leadership.
- Achieved monetary bonus for each of the 10 months in the position based on increasing wireless postpaid, prepaid with attachments and services. Bonus based on metrics leading to profitability.
- Responsible to ensure the highest of Health in Wireless transactions and reduction of fraud which helped produce a 78% retention rate of the 3 major carriers, 5th out of 25 Regions for Year ending 2012.
0-5 years of experience
Demonstration of excellent leadership in supporting 9 district managers across four states.
- Cultivation and preservation of solid relationship with wireless partners and manufactures.
- Facilitation of store visitation to support, train, guide, and instruct store managers and district managers regarding store operations.
- Fulfillment of an integral role in hiring incremental headcounts, including managers and wireless consultants.
- Direct supervision of the regional team as well as the entire operations in the absence of the regional sales director.
- Orchestration of activities for the launch of 25 focus locations within 60 days across 5 states
- Initiation and implementation of wireless strategy for the region, which accelerated company growth.
0-5 years of experience
- Quoted prices and credit terms and prepared sales contracts for orders obtained.
- Demonstrated products representing technological advances in industry.
- Promoted sales and prepared displays.
0-5 years of experience
Overseeing the store traffic and employees ability to close the sale.
- Performed daily operations including opening and closing of the retail facility, cash management, performed inventory counts and verification, and maintained store per corporate standards.
- Train and coach new associates on selling strategy, store policy and promotional campaigns.
- In charge of time management of other employees, and scheduling.
- Helped organize a grand opening for a strip mall, helped create training surveys for new employees.
0-5 years of experience
Responsible for 4-8 employees to meet performance requirements and maintain strict client privacy guidelines.
- Control PNL through strategic scheduling, loss prevention, and productivity.
- Apply product knowledge and interpersonal skills in order to meet monthly sales objectives.
- Build continuous client list through referral and outside sales opportunities.
- Evaluate each client to resolve product and services that best suits their needs.
- Perform account audits, changes, and process bill payment.
- Document all activity in order to provide best client experience and ease ability to follow-up with account activity.
- Actively participate in weekly sales training exercises to resolve best practices among the group.
- Provided administrative support to district and regional managers.
- Designed and implemented new format for record keeping of inventory management that was deployed across the district and resulted in a reduction of shrink.
0-5 years of experience
Work to provide technical and customer support for Strategic Accounts using Nextel Communication's Wireless Manager Site
- Responsible for maintaining up to 30 accounts on a daily basis
- Processed all orders through FDT while tracking the process to completion
- Troubleshoot the Wireless Manager site and report up through Tier I support
- Perform account modifications in CSM when customers are unable to complete in Wireless Manager
0-5 years of experience
- Directly supervise a team of 12 associates to operational excellence
- Hire, train, develop, and terminate associates
- Drive sales by developing plans of action
- Order, maintain and audit merchandise on a daily basis
- Coach employees on how to achieve sales, and provide great customer service
- Be the point of escalation, for any customer issues in the department
6-10 years of experience
- Manager over three employees within a kiosk.
- Responsible for increasing sales, while maintaining excellent customer service.
- Responsible for growing customer base to increase sales.
- Educate customers on proper use of their wireless devices.
- Maintain customer accounts in a Windows based environment.
- Utilize the Internet and other company-based tools in this position.
0-5 years of experience
Manage all day-to-day operations of wireless store to achieve targeted productivity, sales and profitability.
- Ensure world class customer service, store image, merchandise presentation, team development, asset protection, and cost control in attainment of Company objectives.
- Develop and motivate the sales team
- Demonstrate strong leadership skills
0-5 years of experience
- Recruiting top notch sales team from ground level
- Utilization of grass roots marketing to increase community awareness
- Drive sales while providing the best customer service in wireless
- Manage daily inventory operations and cash flow
- Establish rapport with consumer and business clients
6-10 years of experience
Ensure the Executive Front Desk is professionally covered during business hours either as the primary person or the back-up. Ability to multi-task and project a welcoming and courteous manner by greeting external and internal guests over the multi-line console phone system and in-person upon arrival. Direct calls and visitors to the appropriate internal and external parties.
- Provide administrative support including mailings and spreadsheets, database applications, Power Point presentation and internet research. Responsible for the general correspondence, memos, charts, tables, graphs, etc. Responsible for editing documents for accuracy and clarity of final copy.
- Organizes and prioritizes incoming information in the form of mail, emails, and phone calls.
- Responsible for the requisition and distribution of office supplies, furniture, and telecommunication equipment.
- Special projects as assigned by various SVP's and EVP's.
- Schedules and organizes complex activities such as meetings, travel conferences and other Executive's activities.
- Supervise mail distribution, Correspondence, filing and follow-up, makes preliminary assessment of the importance of materials and organizes documents; handles some matters personally and forwards appropriate materials to the staff.
- Responsible for requisition, assignment, programming and synching wireless devices to enterprise server.
- Responsible for the billing of all telecommunication vendors (Verizon, AT&T, Sprint, and T-Mobile).
0-5 years of experience
Responsible for selling mobile phones, tablets, and routers
- Troubleshot customer issues pertaining to both technical and billing needs
- Maintain the highest level of customer service with each customer
- Daily paperwork and training of new hires
0-5 years of experience
- Manage all day-to-day operations of wireless store to achieve targeted productivity, sales and profitability.
- Ensure world class customer service, store image, merchandise presentation, team development, asset protection, and cost control in attainment of Company objectives.
- Develop and motivate the sales team
- Demonstrate strong leadership skills
- Offer consultative sales and service on the sales floor during retail hours (including nights and weekends)
- Recruit, develop, motivate and manage a high-performing team.
- Keep abreast of the rapidly evolving Metro PCS technology.
- Create an environment for discovery in store that sparks new ideas for using mobile communications.
- Execute the processes and procedures that ensure that the 'back' of the store works as well as the 'front' from a customer perspective.
- Cultivate long-term customer relationships.
6-10 years of experience
- Ensure the Executive Front Desk is professionally covered during business hours either as the primary person or the back-up. Ability to multi-task and project a welcoming and courteous manner by greeting external and internal guests over the multi-line console phone system and in-person upon arrival. Direct calls and visitors to the appropriate internal and external parties.
- Provide administrative support including mailings and spreadsheets, database applications, Power Point presentation and internet research. Responsible for the general correspondence, memos, charts, tables, graphs, etc. Responsible for editing documents for accuracy and clarity of final copy.
- Organizes and prioritizes incoming information in the form of mail, emails, and phone calls.
- Responsible for the requisition and distribution of office supplies, furniture, and telecommunication equipment.
- Special projects as assigned by various SVP's and EVP's.
- Schedules and organizes complex activities such as meetings, travel conferences and other Executive's activities.
- Supervise mail distribution, Correspondence, filing and follow-up, makes preliminary assessment of the importance of materials and organizes documents; handles some matters personally and forwards appropriate materials to the staff.
- Responsible for requisition, assignment, programming and synching wireless devices to enterprise server.
- Responsible for the billing of all telecommunication vendors (Verizon, AT&T, Sprint, and T-Mobile).
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