Project Assistant/senior Systems Analyst
Provided support to specific projects for different business operations in the role of technical system analyst, production support and UAT tester for mainframe and web base systems. Documented all correspondence from meetings, change in training procedures, new workflow process and requirements. Scheduled and coordinated meetings, interviews, events and other similar activities. Prepared all necessary business correspondence.
- Increased department profit by 5% by diagnosing & resolving production issues for customer service and administration systems.
- Designed coding system evaluation reports resulting in 50% efficiency in department profits for rate increase process.
- Created current preliminary discovery process Business Analyst used for preparing business requirement documentation.
- Managed all aspects of new product roll out including the production of training documentation and staff training.
- Served as liaison between departments and operating units to resolve day-to-day administrative and operational problems.