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0-5 years of experience
Defined target customer demographics, market size, fleet and real estate requirements to support the Market Launch Plan process for new startup, Digital Life.
- Identified initial coverage areas for national home automation service that serviced 70K customers within the first year of operation.
- Analyzed Nielsen household data to create market mapping based on target demographics, which led to successfully launching 59 markets.
- With a finance freeze in place, developed an AT&T Operations process for purchasing rental returns from the U-verse Organization, securing an additional $800K in funding for Digital Life.
- Provided alternative solutions to real estate, which contributed to $6.25M savings for AT&T over the course of 36 months.
- Partnered with internal organizations to implement a Fleet solution, realizing a savings of $9.3M.
0-5 years of experience
Lead Engineer on the management and expansion of a multi-user global telecom switch
- Designed and implemented a new user interface for above system virtually eliminating freeze-ups for less than 3% of main system cost without the need for outside consultants.
- Initiated key changes in the development of a customer line monitoring device, which reduced the size and original projected cost by more than 50%
- Created and presented the training and operation documentation for the fore-mentioned systems.
- Work collaboratively with International telecom groups on launching new Global applications.
6-10 years of experience
Sales support and front line customer interface for creation and delivery of RFP / RFQ complex network solutions. Provided pre and post sales support for nationwide and international clients. Supported multiple customer implementations simultaneously across internal and external teams.
- Developed responses for customer RFP / RFQ of large, complex network solutions.
- Positioned specific network products to effectively meet customer's needs including analyzing historical data and development of deployment plans.
- Designed and implemented voice, ISDN, SS7 ATM, Frame Relay and IP networks for multi-million dollar customers including Cingular, Verizon, GTE and others worldwide.
- Managed and motivated project team members for successful and on-time delivery of network solutions, enhancing customer satisfaction.
- Created project plans, articulating project definition, technical design specifications, quality baselines, development, budget and resources through test, acceptance and maintenance.
- Lead implementation of Verizon Wireless' nationwide Mobile Switching Center SS7 application comprised of 148 + locations utilizing over 3,800 T1.5 and T45 transport facilities and signaling.
- Cultivated and delivered product training for external clients and new branch personnel.
0-5 years of experience
Cultivated strategic international business relationships through identification of profitable projects for stakeholders.
- Handled the creation and execution of the company's production VoIP network as well as provision of both T1 and E1 circuits.
- Instituted cost-effective solutions and determined high margin markets that propelled quality of performance and profit margins.
- Administered the NOC activities with a 24-hour staff assigned in traffic monitoring, line provisioning, and equipment maintenance.
0-5 years of experience
Industry Co-Chair for the FCC led industry committees in identifying the technical requirements to implement nationwide Wireless Number Portability and Number Pooling.
- Identified and developed overall program/project network planning efforts for Enterprise Wide project which resulted in 33% increase in customer enrollments. (Local Number Portability).
- Identified critical data necessary to established regulatory compliance initiatives.
- Wrote regulations that were implemented for the FCC for number portability and number pooling.
- Established initial processes and identified impacts & teams to meet Federal Government requirements.
- Coordinated and communicated network risks and impacts for corporate planning and implementation, reducing implementation costs.
0-5 years of experience
Supervised ten Network Engineers that implement specifications for customer access to Sprint Internet services
- Manage multiple projects with budgets totaling $150 million.
- Successfully implemented process changes that shortened lead-time delivery of service from 120 days to 60 days resulting in the capture of $4.5 million dollars revenue ahead of schedule.
- Received Recognition for Significant Contribution to Sales and Customer Support Team, Dec 1999
0-5 years of experience
Responsible for setting up top-down network design for Cisco routing course environment.
- Provisioned, configured and maintained multiple Cisco 1900 Series switches and multiple Cisco 2500 Series routers.
- Deployed a fully functional Microsoft Windows Server 2003 environment with Internet Information Services (IIS) Version 5.1.
- Deployed a fully functional Fedora Core 5 Server environment as part of an experimental lab.
- Created a Lab A and Lab B environment in order for students to remotely access the Cisco equipment and the Fedora Core Server via an Ethernet patch bay.
- Created detailed network documentation and diagrams using Microsoft Word and Visio.
- Managed training and support for students, faculty and staff.
6-10 years of experience
Project management, sales support and front line customer interface for creation and delivery of RFP / RFQ complex network solutions. Provide pre and post-sales support for nationwide and international clients. Support multiple customer implementations simultaneously across internal and external teams.
- Developed responses for customer RFP / RFQ of large, complex network solutions.
- Positioned specific network products to effectively meet customer's needs including analyzing historical data and development of deployment plans.
- Designed and implemented voice, ISDN, SS7 ATM, Frame Relay and IP networks for multi-million dollar customers including Cingular, Verizon, GTE and others worldwide.
- Managed and motivated project team members for successful and on-time delivery of network solutions, enhancing customer satisfaction.
- Created project plans, articulating project definition, technical design specifications, quality baselines, development, budget and resources through test, acceptance and maintenance.
- Lead implementation of Verizon Wireless' nationwide Mobile Switching Center SS7 application comprised of 148 + locations utilizing over 3,800 T1.5 and T45 transport facilities and signaling.
- Cultivated and delivered product training for external clients and new branch personnel.
0-5 years of experience
Worked for one of the largest mobile operators in Iraq to improve profitability and customer satisfaction. Implemented project plans by identifying project goals and tasks and generating assignments consistent to meet objectives.
- Managed small, medium and complex projects.
- Planned, prioritized, and executed projects by working with internal and external resources.
- Organized and launched a matrix project team.
- Performed risk management. Managed change, formulated action plans, and mitigated risks to minimize schedule delays and costs.
- Effectively managed closure of projects through final sponsor acceptance.
- Actively used project methods, processes, and tools (scheduling tools, finance tools, procurement tools) to meet project needs.
0-5 years of experience
End to end supply chain and operations responsibility for the Lumia 625 and 505, including component and finished good supply management, production ramp up speed and yield, and end market demand management
- Helped define and execute operations strategy and led cross functional team to meet supply chain and manufacturing quality targets
- Successfully implemented new testing and production labeling processes, systems & tools, and back end integrations for the first Windows Phone 8 device at the ODM factory
- Responsible for implementing new production capabilities and capacity at the ODM factory
- Planned production pilot builds and led build reviews to drive corrective actions to improve yield and reduce cycle time
- Coordinated sub-assembly factory and finished good factory collaboration and helped resolve supply and quality issues
- Managed Supply Chain risk as well as leading mitigation activities
- Managed supply chain operational performance to defined targets
6-10 years of experience
Project manager adept in all phases of telecommunication infrastructure installation.
- Responsible for the management of up to 40 technicians on many job sites.
- Coordination of large projects on a daily basis for customers such as: General Electric-Evendale, Hebron, & Cleveland, Northrup Gruman, Northern Kentucky University, Mazak, and many others.
- Engineered plans for commercial and residential telecommunications systems in both new construction and existing buildings.
- Installation and repair projects have included: aerial, underground, manholes, and conduit with splicing and cutover.
- Re-engineered circuits and upgraded customers' telecom systems to digital and fiber optic environments
- Scheduled and delegated work assignments, oversaw safety and quality, troubleshot and resolved technical and customer service problems.
- Advised customers on equipment capabilities, evaluated client's business needs and objectives
0-5 years of experience
Led Network Projects for new installation and infrastructure growth for major domestic wireless carriers
- Coordinated and negotiated projects with the internal network service organizations
- Managed ongoing projects and customer requests on a daily basis
- Facilitated service expedites
- Initiated process improvement projects and trained new Network Project Managers
0-5 years of experience
- Developed and implemented an Integrated Change Management process, including Change Management and Change Control processes and procedures for controlling and managing project scope creep for all consulting solutions
- Managed the delivery and support of multiple simultaneous custom development projects by leveraging asset management and issue tracking tools
- Performed initial needs assessment, scope definition, proposal and statement of work (SOW) preparation, and resource planning, including the management of milestones and targeted project deliverables through project closure for both private sector and public sectors including federal, state and local governments
- Developed processes and procedures for repeatable solutions enabling the organization to manage and deploy those solutions in a cost effective manner while also creating efficient day-to-day operations
- Developed and maintained strong relationships with practices within the company to proactively drive revenue opportunities while also identifying and addressing practitioner support needs
- Managed offshore team along with local technical resources assigned to client projects
- Handled solution, sandbox, pursuit, and engagement support activities
0-5 years of experience
- Managed and facilitated a 24-hour/7day a week high security, networking data center valued at 8.5M.
- Supervised networking teams in developing, implementing, managing and tracking all phases of project cycles.
- Responsible for hiring, firing, recruiting and appraisals of personnel.
- Managed resources, budgets and time schedules.
- Solicited and obtained strong support from VP of Operations, salesmen, clients sponsoring organizations and vendors.
0-5 years of experience
- Project managed the change process of redesigning a 2000+ computer and phone network at a large medical center
- Served as a liaison between senior management and the IT architecture team as well as technical personnel
- Implemented custom network configurations and layouts with respect to the overall scope and budget of the project estimated at 2 Million Euros while complying with applicable state regulations and client's requests
6-10 years of experience
- Launched the division’s most profitable web hosting collocation product. As product manager/technical project manager led a 40-person team through a yearlong effort, managing product requirements, engineering specifications, business system requirements, product development, and business case development
- Led complex web hosting and Internet-related projects for security, collocation, and managed web hosting solutions that resulted in the successful completion of customer facing services and products that generated an a 35% increase in division revenue.
- Generated long-term and short-term plans based on predicting and statistical methodologies. Provided backbone trunk utilization reports, IP traffic/capacity reports, and network equipments utilization/capacity reports.
- Analyzed and monitored equipment deployment and network utilization to ensure maximum proficiency and optimization of the network. Oversaw the installation and decommission of facilities. Ensured cost-effectiveness of network.
0-5 years of experience
Responsibilities included but not limited to coordination, implementation and control as a member of this Global (Network Wireless) Program implementing a wireless solution for all North America sites:
- Managed all activities in the assigned America regions
- Worked for the Network wireless Program Delivery Management Team
- Worked to ensure all sites, in regions of responsibility have a solution provided to accommodate guests from other vendors have internet access thru [company name] networks while on site.
- Managed the Project Plan to track all activities to completion
- Interfaced weekly with the Leads from applications, production engineering to ensure site readiness support with local personnel to ensure success for upcoming cutovers.
- Responsible to track and drive issues, risks to closure with the appropriate team(s)
0-5 years of experience
- Lead project team responsible for defining and implementing processes and system changes required to enhance circuit provisioning practices and enable introduction of new products to market.
- Lead project team responsible for defining and implementing processes and system changes required to enhance circuit provisioning practices and enable introduction of new products to market.
- Developed project definition, objectives and plan, reviewed proposals with team members and conferred with senior management to secure agreement on deliverables and obtain commitment on staffing and resources.
- Introduced company to multi-billion dollar market by leading development and implementation of International Private Line (IPL) and international transmission facilities resale processes.
- Improved International Cable Connection Service (ICCS) service delivery processes, generated revised process flow diagrams and reduced order processing time.
0-5 years of experience
Developed project plan migrating local networks to the MCI infrastructure.
- Tracked LAN/WAN equipment shipping and oversaw co software installations at collocation and data centers.
- Identified project milestones and reported results to Director level management.
- Team leader regarding building addition schedules and collocation lease arrangements.
0-5 years of experience
- Motivates team members in the areas of safety, quality, production, and packaging
- Increased profitably 15% in 2 years by turning a 38% profit margin last year and a 30% profit margin the year prior due to restructuring the production plans and bids
- Provides costing quotes in response to customer RFQs for value added services such as production runs, packaging, and audits
- Remotely leads an RDC network of repack teams to ensure deadlines, productivity, and quality standards are met for 6 sites in the U.S. and 1 in Canada
0-5 years of experience
Standardized a modular plan template for all DC projects. Provided resource utilization metrics for the entire Network Org. Redesigned JIRA to streamline the project intake process and better report on project team activities within the Network Org and its individual members. Assisted the PBO in executing the 2nd phase of the East Coast Data Center (ECDC) effort and in creating project status reporting templates, scope statements, and fiscal year project mapping.
- Lead PM on drafting project plans defining the planning, design, procurement, implementation and testing of [company name] Data Center IT infrastructure for Amsterdam, China, ECDC, P3 Expansion, and Tempe.
- Sole PM overseeing the completion of the first phase of the East Coast Data Center facility, and the planning, procurement and implementation of all IT infrastructure for a new $27M, 150,000 sq. ft. facility in Tempe, AZ.
- Reduced outstanding project requests in the departmental queue to zero.
0-5 years of experience
Design, installation, and management of both internal and small to medium size businesses LAN and WAN infrastructures utilizing Microsoft and Cisco technologies.
- Installation, management, and Migration of Windows 2K/2K3, SMB 2K3 Server, 2K8 Standard and Core Server, Active Directory, DNS, DHCP, WINs, GPOs, Exchange 2K/2K3/2K7, SQL 2K/2K5, Sharepoint, and ISA Server on 32 and 64 bit HP and Dell server hardware in standalone or clustered environments.
- Facilitated and managed Cisco ASA 5000 series firewalls, 1800 series routers, UC520 VoIP phone systems, Express 500 and 2900 series switches, wireless routers and access points.
- Implemented and managed Sonicwall TZ170, TZ180, TZ190, and TZ2040 security appliance.
- Installation and administration of Symantec Endpoint Solution, Veritas, and Acronis backup solutions.
- Administration and migration of XPa and Presentation 4.5 Citrix farm.
- Utilization of VMWare ESX Server 3.0 and Microsoft Virtual Server.
- Coordination with AT&T, Cox, and CBeyond ISP, cabling, and facilities for installation of PRI and Data T1.
- Coordination with business owners, vendors, and staff to determine a cost effective, efficient, and scalable, end point solution to address business needs.
0-5 years of experience
Leading a project to implement Network monitoring solution at client's global data centers. Complex management role involving needing to integrate with client's senior stakeholders, Business IT reps, 3rd parties and other client IT project managers.
- Creating a thorough project plan which accounts for all activities needed to implement network monitoring - technology, communications, shell sign-offs/approvals, training, and testing
- Managing project according to client's project delivery framework
- Effectively communicating with client senior client lead and stakeholders on project status, issues, and concerns
0-5 years of experience
- Served as primary contact between office furniture dealer, contractors, and customers.
- Reviewed bid packages with operations Vice-President.
- Determined expenses, equipment, and conditions incurred to create job quotations.
- Tracked shipments from origin to the destination.
- Attended pre-installation meetings with contractors and made periodic site visits through project completions.
- Served as on-site supervisor for installation crews.
0-5 years of experience
Responsibilities were organizing and implementing network projects for new NODE sites and expansion of existing NODE sites. Including shipping of Infonet's Global Voice and Data network equipment.
- Managed installations of 70 NODE sites
- Utilized Marconi, Nortel, ACT and Cisco router products understanding domestic and international hardware.
- Complied IP addressing to connect hardware equipment to global networks
- Worked daily with numerous Global hardware and telecom vendors
10+ years of experience
Administered client site projects, budget control, and forecasting
- Responsible for 110+ branch configurations and contract compliance
- Supported 200+ client contracts w/ SLA performance reporting
- Responsible for staff sizes comprised of 5 to 50+ engineers, technicians, project managers, sales staff, and administrative support personnel
6-10 years of experience
Manage implementation of new accounts for 1-5+ behavioral health, radiology and oncology services.
- External liaison for contractual clients.
- Manage and maintain segregated databases of members and providers for clients and internal customers.
- Reporting and cost analysis using MS Project to internal Executive team, Client VP and PM.
- Development of new processes, documenting and training multiple departments for each implementation.
0-5 years of experience
Provided technical sales support for domestic and international Frame Relay,
- ATM and Voice Services on large projects for Global Account teams.
- Primary responsibilities were tracking orders to ensure orders meeting time intervals.
- Interfaced with provisioning and LECS to escalate any orders that were in jeopardy.
- Troubleshoot and clear alarms in DACS, check mapping and cross connects within the network, test new install circuits 24-48 hours prior to activation and turn up and assisting on scheduled activation at circuit delivery date.
0-5 years of experience
Manage IT projects in the areas of servers, storage, networking, and software.
- Interact and manage customer relations before, during, and after project completion.
- Motivate, organize, schedule, and control project resources.
- Perform the SE role for higher technical and larger budget projects.
- Guide clients to develop IT Strategy specifically in areas of business continuity, disaster recovery, and hardware refresh cycles.
- Write scopes of work and manage scope creep through project life cycles.
- Practice, drive, and preach good communication, organization, documentation and time management skills to coworkers.
6-10 years of experience
- Serve as a Network Project Manager for the AT&T Corporation that manages multiple concurrent network transition projects for the IBM account.
- Manage day-to-day operational and tactical aspects of multiple network transition projects including installation of routers, switches, virtualized firewalls and wireless access point devices.
- Execute project cycle for transition activities from beginning to end including the proposing, planning, testing, executing, and closing phases.
- Manage virtual project teams of network architects, network engineers and installation technicians to ensure project tasks are being completed within aggressive schedule.
- Act as a communication hub for all project issues including scope, schedules and risks.
- Provide overall health of the project via status reporting and regular project reviews.
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