Collections Representative Resume Examples

Collections Representative

Collected on customer accounts 1 to 90 days delinquent in a call center environment

• Assembled customer settlement requests for management approval
• Trained associates on specific banking application
• Provided assistance in customer skip tracing efforts
• Tested pilot collections software applications
• Participated in Six Sigma study to help improve early stage collections processes

Collections Representative

[company name] is a British multinational banking and financial services company.

• Handled inbound and outbound calls with the objective of collecting delinquent accounts.
• Served as a bilingual collections representative for private retail, Taxmasters and auto in all 50 states and US territories.
• Researched, analyzed, and settled all customer billing disputes.
• Developed new processes to reduce aged accounts from up to 120 to 0 days.
• Negotiated settlements and established promise to pay.
• Performed skip tracing and updated customer information in the data system.
• Achieved recovery of 80% of bad accounts.
• Classified overdue accounts for efficient collections.
• Adapted to changes at work (products, services, policies).

Collections Representative / Customer Service

Managed a bi-monthly aging report with over 500 customers to obtain payment on past due balances ranging from $50K to $70K per month and adjust accounts accordingly. Started with the company as a collection representative and promoted to collection specialist.

• Saved over 50% of accounts from being sent to outside collection agencies by setting up payment plans with customers.
• Received a company award for dealing effectively with difficult collection situations.
• Recognized by upper management on multiple occasions for tact, empathy and professionalism in addressing and resolving customer complaints.
• Lowering companies total delinquency rate to 2% when only 5% was expected.
• Appointed acting Manager when the Billing Manager was out of the office based on experience and performance.
• Received CEO and CFO recognition for resourcefulness and proving value to 3 additional departments by taking the initiative to obtain customer service, customer retention and meter reading training to provide backup support for those functions.
• Effectively managed a high volume of inbound and outbound calls.

Collections Representative

• December 2001, January, March and April 2002 "Employee of the Month"
• Assigned different tiers of recovery
• Arranged payment plan to avoid loan going to default by using set tools
• Awarded bonus based on being top representative for section

Credit / Collections Representative

Responsible for responding to all credit inquiries as well as fulfilling all administrative duties (including answering phones, mailing correspondence, filing, assisting manager w/clerical duties, etc.)

• Analyzed available credit and approved orders from all sales regions (11 regions)
• Reviewed applicants credit to determine worthiness of credit line amount for manager approval
• Assisted Collections Dept. with clerical duties and collection of payments

Collector/collections Representative

Maintained well-standing of customer accounts

• Initiated all collection activities (telephonic calls, letters and emails)
• Analyzed accounts receivable information to settle on priority
• Produced standard aging reports
• Analyzed receivables information from aging report
• Monitored and collected on historical due amounts

Collections Representative

Spoke with customers to settle on reason for overdue payments

• Recorded information regarding financial status of client and status of collections efforts
• Identified, initiated and facilitated resolution of customer issues
• Negotiated payment arrangements on past owing receivables

Credit & Collections Representative

Managed a portfolio of over 1500 accounts, responsible for collecting and following up on past due accounts

• Identified customers risk through knowledge of customers and key understanding of the tools to work towards achieving the departmental goals of reduction in DSO, improve customer satisfaction and cost reduction
• Assisted with preparation of monthly Accounts Receivable aging reports for accounts over 90-days past due for the Controller's Aging Review meeting
• Answered client requests concerning services, billing, and claims
• Communicated with the Sales Representatives to resolve customer deduction issues
• Processed credits for price differences, shortages and freight
• Matched lockbox deposit and bank wire receipts to open invoices and credits
• Responsible for faxing/emailing invoice and credit memo copies to customers
• Prepared documentation related to delinquent and other past due accounts to be forwarded to the Company's outside collection agency and other necessary procedures to support the Company's Proof of Claim submissions in bankruptcy proceedings as they arise

Collections Representative

Contacted customers on defaulted contractual agreements assuring delinquent payments were collected

• Reconciled discrepancies with clients
• Used probing techniques to determine reason for delinquency
• Negotiated to collect balance in full or best possible arrangements for consumer and company

Collections Representative

• Processed contracts and payments on accounts for inbound and outbound calls
• Insured accuracy of all documentation provided for collections on personal loans
• Investigated all submissions as required