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Candidate Info
years in workforce
years at this job
Liberal Arts
Sociology / Anthropology
Collections Representative
Collected on customer accounts 1 to 90 days delinquent in a call center environment
- Assembled customer settlement requests for management approval
- Trained associates on specific banking application
- Provided assistance in customer skip tracing efforts
- Tested pilot collections software applications
- Participated in Six Sigma study to help improve early stage collections processes
Candidate Info
years in workforce
years at this job
Computer Science
Collections Representative
[company name] is a British multinational banking and financial services company.
- Handled inbound and outbound calls with the objective of collecting delinquent accounts.
- Served as a bilingual collections representative for private retail, Taxmasters and auto in all 50 states and US territories.
- Researched, analyzed, and settled all customer billing disputes.
- Developed new processes to reduce aged accounts from up to 120 to 0 days.
- Negotiated settlements and established promise to pay.
- Performed skip tracing and updated customer information in the data system.
- Achieved recovery of 80% of bad accounts.
- Classified overdue accounts for efficient collections.
- Adapted to changes at work (products, services, policies).
Candidate Info
years in workforce
years at this job
High School Diploma
Collections Representative / Customer Service
Managed a bi-monthly aging report with over 500 customers to obtain payment on past due balances ranging from $50K to $70K per month and adjust accounts accordingly. Started with the company as a collection representative and promoted to collection specialist.
- Saved over 50% of accounts from being sent to outside collection agencies by setting up payment plans with customers.
- Received a company award for dealing effectively with difficult collection situations.
- Recognized by upper management on multiple occasions for tact, empathy and professionalism in addressing and resolving customer complaints.
- Lowering companies total delinquency rate to 2% when only 5% was expected.
- Appointed acting Manager when the Billing Manager was out of the office based on experience and performance.
- Received CEO and CFO recognition for resourcefulness and proving value to 3 additional departments by taking the initiative to obtain customer service, customer retention and meter reading training to provide backup support for those functions.
- Effectively managed a high volume of inbound and outbound calls.
Candidate Info
years in workforce
years at this job
Collections Representative
- December 2001, January, March and April 2002 "Employee of the Month"
- Assigned different tiers of recovery
- Arranged payment plan to avoid loan going to default by using set tools
- Awarded bonus based on being top representative for section
Candidate Info
years in workforce
years at this job
*perkins Academy Business Cluster (certificate Of Completion) *senior Award
Credit / Collections Representative
Responsible for responding to all credit inquiries as well as fulfilling all administrative duties (including answering phones, mailing correspondence, filing, assisting manager w/clerical duties, etc.)
- Analyzed available credit and approved orders from all sales regions (11 regions)
- Reviewed applicants credit to determine worthiness of credit line amount for manager approval
- Assisted Collections Dept. with clerical duties and collection of payments
Candidate Info
years in workforce
months at this job
High School Diploma
Nursing Assistant
Medical Assistant
Collector/collections Representative
Maintained well-standing of customer accounts
- Initiated all collection activities (telephonic calls, letters and emails)
- Analyzed accounts receivable information to settle on priority
- Produced standard aging reports
- Analyzed receivables information from aging report
- Monitored and collected on historical due amounts
Candidate Info
years in workforce
year at this job
Medical Office Assistant
Collections Representative
Spoke with customers to settle on reason for overdue payments
- Recorded information regarding financial status of client and status of collections efforts
- Identified, initiated and facilitated resolution of customer issues
- Negotiated payment arrangements on past owing receivables
Candidate Info
years in workforce
years at this job
Communications
Credit & Collections Representative
Managed a portfolio of over 1500 accounts, responsible for collecting and following up on past due accounts
- Identified customers risk through knowledge of customers and key understanding of the tools to work towards achieving the departmental goals of reduction in DSO, improve customer satisfaction and cost reduction
- Assisted with preparation of monthly Accounts Receivable aging reports for accounts over 90-days past due for the Controller's Aging Review meeting
- Answered client requests concerning services, billing, and claims
- Communicated with the Sales Representatives to resolve customer deduction issues
- Processed credits for price differences, shortages and freight
- Matched lockbox deposit and bank wire receipts to open invoices and credits
- Responsible for faxing/emailing invoice and credit memo copies to customers
- Prepared documentation related to delinquent and other past due accounts to be forwarded to the Company's outside collection agency and other necessary procedures to support the Company's Proof of Claim submissions in bankruptcy proceedings as they arise
Candidate Info
years in workforce
year at this job
High School Diploma
Collections Representative
Contacted customers on defaulted contractual agreements assuring delinquent payments were collected
- Reconciled discrepancies with clients
- Used probing techniques to determine reason for delinquency
- Negotiated to collect balance in full or best possible arrangements for consumer and company
Candidate Info
years in workforce
years at this job
Criminology
Collections Representative
- Processed contracts and payments on accounts for inbound and outbound calls
- Insured accuracy of all documentation provided for collections on personal loans
- Investigated all submissions as required
Candidate Info
years in workforce
years at this job
Accounting
Collections Representative
Responsible for collecting charged-off auto loan accounts as well as charged-off secure an unsecure accounts.
- Proficient in using skip tracing techniques and resources to locate delinquent account holders.
- Utilized basic knowledge and skills in Microsoft Office, Email and collections software.
- Earned several awards for consistently exceeding collection targets.
Candidate Info
years in workforce
years at this job
National Collections Representative
Managed multi-million dollar past due accounts
- Maintained aging reports
- Made high volume quality outgoing collection calls on past due accounts
- Monitored customer accounts to determine changes in payment patterns
- Maintained collection files and notes
- Prepared adjustments, bad debt write offs, refunds and re-billed customers accounts
- Resolved billing issues with payment applications, corrections and/or reversal of applications
- Researched billing issues that the customer may inquire on various in house company software
- Interacted with customers as needed in resolving billing issues
- Assisted the Cash Applications Department with detail for payments
Candidate Info
years in workforce
years at this job
Accounting Technology
Collections Representative
Handled outbound and inbound calls to customers in an effort to negotiate payment arrangements that reduce an account's delinquency status.
- Adhering to acceptable standards while applying knowledge of programs.
- Properly updating the files and adhering to compliance regulations and collections practices.
- Worked delinquent accounts Queue on accounts 10 to 60 days past due.
Candidate Info
years in workforce
years at this job
Certificate
Criminal Justice
Billing and Collections Representative
Responsible for communicating with the customers in collections over the phone, letters, faxes or emails to ensure customer identy for their correct billing and banking informtion.
- Managing numerous customer accounts on company's personal software.
- Maintained a high volume of in and out bound calls on an auto dialer 1500/3000 calls per shift.
- Strong communication skills and professionalism.
Candidate Info
years in workforce
year at this job
High School Diploma
Nursing
Nursing
Collections Representative
Communicated with customers regarding collections on past due mortgage loans, resolved concerns, and made payment arrangements
- Organized list according to severity of delinquency
- Followed Federal and State laws dealing with debt collection
- Printed reports for management
- Located customers using credit bureau information, background checks, loan documents, and other data bases
Candidate Info
years in workforce
years at this job
Liberal Arts
Dance
Collections Representative
Performed extensive internet research to locate consumers via skip tracing
- Heavy outbound calling and speaking with individuals
- Wrote accurate account notes to record all collection activities performed
- Recovered defaulted student loans using strategic collection techniques
- Educated consumers about repayment options and negotiating repayment arrangements
- Obtained necessary documents in order to facilitate any repayment agreements and/or other resolutions
- Performed necessary follow-up activities and is available for incoming phone calls
- Managed and maintained a desk inventory
- Performed all duties in compliance with Company's core values, policies and procedures, clients' standards, and federal and state laws
- Maintained positive attitude, a high level of ethics, and professionalism
- Performed other business related duties and tasks as assigned
Candidate Info
years in workforce
years at this job
Psychology
Education
Out Bound Collections Representative
Worked off an automated dialer to call out to mortgagers to assist in payment options
- Aided mortgagers in development of payment solutions
- Used several computer systems, including Fidelity
- Exhibited excellent customer service
- Worked in a fast paced team oriented environment
Candidate Info
years in workforce
months at this job
Credit and Collections Representative
Inbound and Outbound calling to collect outstanding balances on delinquent accounts
- Processed all received payments
- Ran residential customer credit reports using trans union to determine eligibility for continuing business
- Processed cancellations and re-instatements of residential accounts
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