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Collection Manager Resume Samples
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Candidate Info
years in workforce
year at this job
Human Development
Psychology
Senior Collection Manager
Accountable for operational and day-to day business development for a high profile portfolio for the world's largest bank and deliverables to support recovery of unpaid debt worth over $30 million. Developed and led staff of 20 account representatives.
- Delivered $10 million in accounts receivable before client fees by relentlessly managing staff and developing innovative revenue strategies.
- Managed and Exceeded monthly goals
- Ranked #1 manager at local site and #2 manager throughout the entire company for performance.
- Coached and developed Account Representatives through side-by-sides and follow-up critique on calls completed to improve technique; encouraged and facilitated second voice between team members, utilizing individual strengths within the group; provided feedback and suggestions during and after collection calls.
- Implemented and executed a new call Quality process reducing call penalties by 25%.
- Reduced unable to locate checks by 100%.
Candidate Info
years in workforce
years at this job
Business Administration
Collection Manager
Manages all daily operations for the Collections Department of a $1.4B portfolio.
- Minimizes delinquencies and recovers revenue by performing collection activities.
- Reduces risk by ensuring all collection activities are conducted according to federal and state regulations and keeping accurate records.
- Improves collection efforts by identifying, analyzing, and recommending loss litigation opportunities.
- Aligns departmental procedures with bank/industry standards by developing/documenting policy.
- Cut total delinquency from 9.02% to 3.45% while the portfolio shrank by $237M in four years. Also decreased 15 - 89 days past due down to .96%.
- Avoided foreclosures and lost revenue by initiating foreclosure process and following through with stipulation and forbearance agreements.
Candidate Info
years in workforce
years at this job
Bachelor of Arts
Credit and Collection Manager
Manager of the Credit and Collection department. Extend credit lines to customers, or negotiated prepayments. Follow up on collections and chargebacks, process cash application and allowances. Restructured A/R department.
- Improved aging to 0% over 30 days vs. 30%
- Prepare monthly cash flow projections; consistently attaining the forecasted amount
- Collected in excess of $500,000 for accounts past due one year, and now maintaining current status
- Reduced chargebacks and recovered over $100,000 of invalid deductions
- Successfully negotiated prepayments with no anticipation rate
- Work with sales staff and all departments to improve all customer issues
Candidate Info
years in workforce
years at this job
Bachelor of Arts
Collection Manager
- Managed all stages of collections for 5 geographical locations
- Tasked to increase overall collections, and reorganize a low performing collection unit of 14 people.
- Established a 3 phase collection unit consisting of accounts receivable, in-house collections, and outside.
- Developed and implemented all policies and procedures, collection strategies, resource allocation, and inventory flow for each collection unit
- Reduced staff to 5 collectors and increased overall revenues.
- Maintained accounts receivable management revenues of $300,000 and collections of $200,000 per month.
Candidate Info
years in workforce
months at this job
Arts
Bachelor of Arts
Collection Manager
Managed and motivated team of 10-16 probate collectors
- Interviewed, coached and trained employees with collections between $20,000 and $150,000
- Audited and implemented new procedures to maximize collector performance
- Exceeded collection goals between $6,000,000 and $7,000,000
- Communicated directly with clients regarding performance, projections, and various other reports
Candidate Info
years in workforce
year at this job
Business Administration
Credit and Collection Manager
Managed collection effort on merchant accounts
- Developed and implemented new collection procedures, established individual collection goals, and reduced staff, which resulted in a 31% increase in the collection ROI
- Improved collection tools by working with IT
- Developed and implemented in-house collection mailing, which reduced mail costs by 42%
Candidate Info
years in workforce
years at this job
Education
Collection Manager
- Partnered successfully with our car sales department and company owners to increase profits to 80% + from a delinquent book of business.
- Strengthened company's business by leading implementation of an insurance department for our Buy Here, Pay Here customers.
- Exceeded company collection objectives by directly contacting our customers on a daily basis.
Candidate Info
years in workforce
years at this job
History & Business
Collection Manager
Performed an array of managerial and administrative tasks in support of daily business operations
- Coordinated all activities in the collections department and led a team of productive employees
- Worked collaboratively with clients and attorneys to successful administer high-profile accounts
- Oversaw collections initiatives and interacted with executives to meet organizational objectives
- Recognized for consistently surpassing specified goals and presented with multiple company awards
Candidate Info
years in workforce
months at this job
Associate of Arts
Collection Manager Contractor
- Supervised collection department with a staff of five.
- Implemented changes to collection queues and work flow to improve efficiency and coverage.
- Increased the number of accounts worked by 30 %.
- Assisted in developing RFP for collection services and reviewed proposals.
- Updated collection module to latest release.
- Provided training and mentoring to collection staff.
Candidate Info
years in workforce
years at this job
Business Management
Collection Manager
Managed annual receivables of over $2+ million.
- Negotiated payoffs, determined payment settlements, plans, and schedules.
- Analyzed accounts to determine qualification for equity refinancing through a broker network of long-term business relationships.
- Set-up and maintained hands-on management of all accounts.
- Maintained and updated computerized account records.
Candidate Info
years in workforce
years at this job
Credit/collection Manager
Determined credit worthiness based on results of consumer and business credit investigation reports. Analyzed financial statements.
- Set customer credit limits based on results of financial investigation, financial statement analysis, D&B reports and trade group references.
- Designed and implemented credit and collection policies to minimize risk and reduce delinquencies.
- Reporting directly to the President, reviewed department performance to insure procedure compliance and reduce overall delinquency, reporting via Excel.
- Authority to approve credit up to $20,000.
- Hired, supervised and trained credit analysts and support staff of 12 for high volume, small ticket/merchant transactions with 15,000 active customers.
- Coordinated collection agency placement, legal accounts and court appearances for bad debt accounts and dishonored checks. Appeared in court when required.
- Accounts included businesses from mom and pop operations to regional retail chains.
Candidate Info
years in workforce
years at this job
Finance
Billing Collection Manager
Supervised and coordinated with 5 Billing And Collection clerks to ensure daily invoicing and cash application goals were met; researched and resolved payment, process credit card
- Handled a broad scope of internal processes encompassing the daily management of, billings, collections, reconciliation, general ledger and month-end-closings with a main focus on accounts receivable functions
- Developed policies and procedures to assure operation of a cost effective revenue and collection process
- Established a debt recovery strategy to help obtain maximum leverage from the contract conditions
- Managed all accounting and reconciliation related aspects of receivables tracked in the Global Billing System through cash collection and retained company revenue
Candidate Info
years in workforce
years at this job
Bachelor of Arts
Credit/collection Manager
Responsible for the compilation of statutory accounts up to P&L and Balance Sheet stage for all companies within the group and assisted in consolidating these accounts
- Coordinated with sales team to collect outstanding A/R balances and manage credit limits
- Supervised monthly credit meetings with sales and management teams, prepared monthly corporate A/R reports
- Processed monthly commission reports and executed the performance of quarterly, annual bonuses
- Managed transaction and general ledger account reconciliation processes
- Analyzed deficiencies and recommended improvements to senior management: numerous ideas were adopted and used as standards to improve efficiency, workflow and accuracy
Candidate Info
years in workforce
years at this job
Credit and Collection Manager
Determined credit worthiness based on results of consumer and business credit investigation reports. Analyzed financial statements.
- Set customer credit limits based on results of financial investigation, financial statement analysis, D&B reports and trade group references.
- Designed and implemented credit and collection policies to minimize risk and reduce delinquencies.
- Reporting directly to the President, reviewed department performance to insure procedure compliance and reduce overall delinquency, reporting via Excel.
- Authority to approve credit up to $20,000.
- Designed and implemented "state-of the art" ACH collection procedures streamlining collection efforts and improving results by 20-30%.
- Proactively addressed any new patterns of delinquency.
- Periodic review of accounts receivable. Hired, supervised and trained collection supervisors, collectors and support staff of 12 for high volume, small ticket/merchant transactions with 15,000 active customers.
- Accounts included businesses from mom and pop operations to regional retail chains.
Candidate Info
years in workforce
years at this job
A/r / Collection Manager
Responsible for training and managing staff to process daily billings, daily cash receipts, and problem solve customer disputes.
- Established auto-application of daily cash receipts working with Lockbox Bank and IT to reduce errors and create efficiencies with allowed reduction of one FTE.
- Created and implemented the national returns policy.
- Documented all debit memo/credit memo transactions to correlate with company return policy.
- Aligned with contracts and pricing team for creating pricing tables in our financial system to accurately bill customers based on contracts with GPO's, with tiered pricing and terms.
- Responsible for DSO reporting, cash flow analysis and manage collection staff to ensure all past due accounts are contacted.
- Continuous goals set and achieved by motivating team to continuously improve their collection efforts.
- Responsible for placing customers on credit holds and resolving disputes and establish payment arrangements.
- Reduced past due by 25% within first 60 days of employment, and doubled cash flow immediately.
Candidate Info
years in workforce
years at this job
Accounting
Collection Manager
- Managed a staff of seven employees responsible for all loan portfolios, secured and unsecured including credit cards
- Prepared employee personnel reviews and made salary recommendations as outlined in the union contract
- Coordinated with 3rd party collection agencies and law firms on collection activities, settlement issues and legal suit decisions
- Maintained bad debt write off at acceptable National Credit Union Association standards
- Assisted in providing support and communications with all federal, state and insurance audits throughout the year
- Prepared and submitted monthly reports for the Board of Directors meetings
Candidate Info
years in workforce
years at this job
Bbs
Credit-collection Manager, Consultant
Managed an accounts receivable department and involved in all levels of the credit process.
- Stabilized and organized a Department that was operating inefficiently.
- Developed and instituted a credit investigation procedure for assisting clients in determining if a customer was creditworthy.
- Cross trained staff to assist in daily workload.
- Created a procedure for Management to determine the daily, weekly, and monthly productivity of the collection staff.
Candidate Info
years in workforce
years at this job
Accounting
Accounts Receivable and Collection Manager
Responsible for all phases of A/R for headquarters and 12 divisions
- Responsible for daily banking transactions and bank reconciliation's
- Analyzed income and sales statements and advised controller of problem accounts
- Responsible for collections, month-end closing, and generated financial reports for all divisions
- Assisted with 10K and 10Q audits and filings
Candidate Info
years in workforce
year at this job
Law Enforcement
Collection Manager
Managed staff of 25 collectors and 9 operators
- Developed team schedules to maximize productivity and efficiency
- Primary contact for customer complaints
- Monitored collectors to ensure quality and federal compliance
- Provided on-going account auditing to ensure compliance internally and externally
- Accountable for key reports to assist with daily production
- On boarded, trained, developed, and mentored staff
Candidate Info
years in workforce
years at this job
Business Administration
Business Writing For Collection Professionals
Accounts Receivable and Collection Manager
Managed collections and accounts receivable reporting for Northeast Market Circle and supervised six collectors in five offices
- Trained staff, evaluated collection process, and reviewed individual performance, making recommendations for improvement
- Assessed CMS, their performance and developed a plan that addressed their future role
- Ensured monthly meetings occurred with all partners/billers and participated in certain key "underperformers" meetings to facilitate improved performance
- Assisted all Market Circle Offices with immediate collection needs, focusing on top past due balances and made a strong effort to collect all receivables over 30 days by month end
- Ensured the offices were focused on the goal of exceeding the minimum target for collections and past due reductions by the end of quarter
- Developed DSO reporting protocol by team/group for month, quarter, and year to-date basis with comparison to prior year
- Developed close ties with billing department to assist with prompt turnaround of information requested that could facilitate collections
- Assisted the controller and CFO in developing targets and issuing reports on a regular basis to inform management of our progress toward goals
- Collected over 720 million dollars to date lowering company's DSO by 30 + days
Candidate Info
years in workforce
years at this job
Business Administration
Bachelor of Arts
Credit and Collection Manager
Provide leadership to 20 credit and collection professionals with National and International experience. Responsible for the seamless integration into the portfolio of all new acquisitions. Transitioned the department into two new operating systems, one for sales the other for accounting. Assist attorneys and Branch locations with legal contracts and accounts. Train, support, and assist all staff. Maintain a SOX compliant department.
- Seamlessly transitioned three acquisitions into the company portfolio.
- Tested, implemented and trained the department on the Rental Result and Oracle accounting programs.
- Maintained DOS and doubled the Account Receivable portfolio during a downturned economy.
Candidate Info
years in workforce
years at this job
Collection Manager
Increased revenues by 46% first year.
- Developed operational & training procedures for collection floor.
- Implemented strategies to obtain personal, collector and office Goals.
- Set target goals for employees and office.
- Managed the flow on new business for employees as well as helping them to manage their existing file.
- Performed file audits keeping up on Client requirements
Candidate Info
years in workforce
years at this job
High School Diploma
Banking
Intermediate Banking
Collection Manager
Handled all past due accounts on a daily basis for ten branches by phone or letter.
- Organized weekly updated past due account status and assigned them to originating loan officer.
- Assigned serious past due collateralized accounts for repossession, foreclosure or legal action through attorney.
- Organized weekly collection meetings with branches to discuss past due accounts.
- Updated past due status and collection activity to Chief Credit Officer on a monthly basis.
- Oversaw sell of repossessions and Other Real Estate for all branches.
- Handled foreclosures for all branches.
- Performed inspections and site visits of Interim Construction loans for all branches.
Candidate Info
years in workforce
years at this job
Accounting
Accounting
Accounting And Information System
Collection Manager
Responsible in overseeing the collection effort of approximately $60M in Accounts Receivable balances from seven different entities world-wide with team of three.
- Performing credit and collections for the sensitive accounts especially for new accounts for the revenue recognition purposes of the software.
- Responsible in producing monthly and quarterly cash collection forecast based on the committed and non-committed contracts, and sales plan to be reported to management team.
- Performing weekly review of the collection status report in achieving the forecasted cash collection and on-time customer payment goals.
- Escalating and collaborating with Sales and Professional Service team to implement action plans and resolved any issues with customers.
- Responsible for communicating world-wide collection activities with the Senior Management.
- Responsible for reviewing and approving daily cash application, foreign currency revaluation, cash account reconciliation and closing cash management module.
- Performing bad debt analysis based on the customer payment history.
- Responsible for providing the following company consolidated reports for 10Q reporting; AR roll-forward, >10% of customer outstanding invoices, AR Flux Analysis, Company DSO, Cash Collection Analysis.
Candidate Info
years in workforce
years at this job
Collection Manager
Responsible for collection department with an account with receivable of over $20 million dollars a year
- Handled over 50 accounts within different segments of the company receivables
- Managed over 30 accounts with a wide geographical coverage
- Carried out 360 process for running credit checks for new clients
- Appointed for handling the process of outsourcing outstanding accounts to collection agencies
- Ran weekly and monthly receivables reports to discuss with CFO of "problematic accounts" and put together a plan of action to enforce escalation processes
Candidate Info
years in workforce
years at this job
Business
Collection Manager
was instrumental in the daily collection of payment for accounts up to 60 days past due.
- Assisted with training of new hires.
- successfully handled applications for customers needing extensions on their loans.
- Maintained daily logs, and met department quotas each month.
Candidate Info
years in workforce
years at this job
Business
Collection Manager
was instrumental in the daily collection of payment for accounts up to 60 days past due.
- Assisted with training of new hires.
- successfully handled applications for customers needing extensions on their loans.
- Maintained daily logs, and met department quotas each month.
Candidate Info
years in workforce
year at this job
Corporate Credit Collection Manager
Managed a team of 2 responsible for collections, credit approvals, set up of credit lines, and disputes for 4 branches. Determined release orders from credit hold, as well as set up payment plans on delinquency and reported appropriately to Attorney. Reported monthly to internal Credit Committee to address accounts with large balances over 60 days and prep for large orders from Sales.
- Created a new system for Sales and Executive Management, allowing for easy access to real-time credit information, including current credit applications, personal guarantees, and original/current credit lines.
- Implemented a new filing system for closed files, legal files, and existing customers - reducing the timeframe to retrieve information from these files.
- Instituted an Internet based credit card system for customer payments, resulting in funds being received within 2 days sooner than previously.
Candidate Info
years in workforce
years at this job
High School Diploma
Collection Manager
- Responsible for managing 6 teams of 8 collectors plus 1 supervisor per team
- Ran top client within company to #1 finish vs. 5 opposing agencies
- Over 90% of production goal each month
- #1 in compliance over 95%
- Developed numerous strategies and policies to accommodate constant changing client guidelines and requirements
- Assisted in hiring, firing and placement of employees to ensure the highest level of production and compliance
Candidate Info
years in workforce
year at this job
Outsource Collection Manager
Prepared and administered employee evaluations, goals, and performance reviews to maximize the potential of all collection personnel
- Established and documented collection guidelines and workflow within the Tiger system
- Organized the collection department staff to maximize profitability
- Provided all supervision requirements, including disciplinary action and if necessary, firing
- Properly documented, updated, and ensured that all of the collection personnel were following the departmental SOP's
- Developed and presented department budget and forecasts
- Conducted monthly meetings with executive management to review departmental and client goals, as well as profitability
- Maintained proper staffing for current and future workloads, including preparation of the recruiting ad, submission of the ad, interviewing, and presenting a recommendation to executive management
- Implemented a training program for new employees, and an on-going training program to review system knowledge, collection skills, and departmental guidelines
- Created department reporting in alliance with department, client, and employee goals and profitability
Candidate Info
years in workforce
months at this job
Business Management
Accessory Collection Manager Intern
Managed the store's accessory collection and report sales in bi-weekly management meetings
- Merchandised accessories in most effective way to increase sales
- Analyzed sales and business reports and took action based on results of reports
- Educated the Armani team on trendy new accessories while encouraging an increase in sales
- Designed accessory displays while collaborating with other team members about the design
Candidate Info
years in workforce
years at this job
Business
Business
Collection Manager
Responsible for managing a team of 8-20 Asset Recovery Professionals
- Analyzed accounts and developed specific work plans to effectively manage inventory
- Implemented collection strategies to exceed liquidation targets
- Supervised the team to ensure proper and lawful interactions with consumers
- Effectively counseled collection representatives and consumers through sensitive and challenging financial situations
- Analyze financial information, including credit reports, to negotiate the most expeditious resolution for delinquent accounts
- Manage employee performance by administering performance reviews, performance improvement plans, and disciplinary actions
- Assist with the development and implementation of bonus structures for the organization
- Motivate the team to achieve performance expectations and production goals
Candidate Info
years in workforce
years at this job
Collection Manager
Authoritatively instruct & direct staff of up to 20 Collectors and draft periodic collection & call reports.
- Oversee $400MM student loan portfolio to double collections within three months.
- Responsible for producing debtor-contact strategies and driving staff to generate results.
- Perform daily reviews of phone calls and collections metrics, in collaboration with staff members.
- Collaborate with network of attorneys to oversee litigation process.
Candidate Info
years in workforce
years at this job
Business Economics
Collection Manager
Manages the staff in the Collection Department
- Ensures that all staff members are trained within there area.
- Coordinates with T&C Supervisor to review new managed care agreements.
- Provides regular, on-going employee performance feedback.
Candidate Info
years in workforce
years at this job
Business Administration
Collection Manager
- Responsible for all delinquent Mortgage, Commercial, Auto, and Personal Loans.
- Determined what action on each account the Credit Union would take.
- Lowered loan losses and Legal Fee's
- Managed and sold Credit Union owned Properties and repossessed vehicles.
- Filed bankruptcy claims, followed up with courts and Trustees.
- Trained and supervised collection and lending Staff.
Candidate Info
years in workforce
year at this job
International Business And Abstract Mathematics
Signals Intelligence (sigint) Collection Manager
Managed information flow and coordination of effort to support military assets with real-time intelligence
- Provided analysis of raw data leading to strategic decision making
- Briefed leadership/visitors regarding situation developments, operations, policy updates, and the intelligence cycle
- Promoted communications with department personnel, international counterparts, customers, and suppliers
Candidate Info
years in workforce
year at this job
Bachelor of Business Administration
Corporate Credit and Collection Manager
Monitored $500 million in receivables annually.
- Implemented global credit and collection policies and procedures.
- Managed global credit and collection activities.
- Responsible for global cash forecasting and cash management.
- Oversee cash application processes and lockboxes.
Candidate Info
years in workforce
year at this job
Business
Marketing Management Cumulative Gpa: 33
Loan Officer/assistant Collection Manager
Managed local office in the Finance Collection's Department within the company
- Secured confidential documentation for customers evaluated and analyzes to determine credit line
- Open customer accounts, maintained a customer relationship processed current and delinquent acct
- Phone calls to customer, home visits, and ref calling, maintain sales technique, branch growth
- Repo if necessary, Legal accounts, and advertising knowledge of the Collection process
Candidate Info
years in workforce
years at this job
High School Diploma
Collection Manager
Provide assistance to the Senior Collection Manager and managing director of collection operations in all aspects of collection activities.
- Oversee the collection floor, including managing a group of collection supervisors and portfolio specialist, preparing reports, and ensuring that collectors follow the Fair Debt Collection Practice Act.
- Assist in developing strategies to maximize collection effort to meet and exceed client expectations.
- Responsible to assist in the training, interviewing, and staffing of the collection floor.
- Manage compliance and quality assurance aspect of collections practices to meet client needs
- Manage onsite audits/visits from clients when on premises (round table discussions, collector side by side audits, business operation presentations etc.)
- Maintain collection guidelines by adhering to company policy and procedures as well as client policies and requirements, such as settlement criteria and quality calling.
Candidate Info
years in workforce
years at this job
Administrative Accounting
Business Management
Business Accounting
Cash Management & Collection Manager
- Initiated Lien procedures and releases. Negotiated repayment plans when applicable.
- Handled credit card acceptance and approval program.
- Responsible for all collection activities and follow-up with attorneys or outside collection agencies regarding legal activities
- Ensured compliance and negotiation of all repayment plans.
- Maintained optimal sales and controlled DSO, bad debt, cash flow, credit policy and departmental costs.
- Maintained effective credit risk standards. D&B reporting, verified credit references
Candidate Info
years in workforce
months at this job
Criminal Justice
Credit and Collection Manager
Developing [company name]' credit and collections department in a consulting role.
- Implementing credit policies and procedures along with needed measurable collections metrics.
- Creating monthly, quarterly, and annual budgeting and forecasting.
- D&B implementation, commercial collector training, and setting proper customer credit limits.
- Managing 12 million dollar A/R with a 16,000 customer base to 5% overall 60+ aging reduction.
Candidate Info
years in workforce
years at this job
Collection Manager
Researching, validating, and submitting multi-INT collection requirements, and creating collection strategies and monitoring the production satisfaction of all Multi-Intelligence requirements as needed by the supported command or
agency.
- Responsible for CR management in a multi-INT environment in support of analytical information needs.
- Responsible for collaborating with Multi-INT organizations on the collection, exploitation, and production
- Maintain expertise in the applications, methods, products, and tasking flow of all intelligence disciplines.
- Master the theory and application involved in interpreting radar, infrared and multispectral imagery.
- Analyze intelligence imagery from satellites, remotely piloted vehicles and other sources in order to discern the mundane from the dangerous.
Candidate Info
years in workforce
years at this job
History
Assistant Unit Intelligence Officer and Intelligence Collection Manager
Responsible for providing physical security, data collection and analysis for a 473 man unit.
- Key responsibilities: Physical security, key control, information security, operations security, isolated personnel report, intelligence oversight, and anti-terrorism programs.
- Coordinated with the organization's senior intelligence officer and other intelligence agencies to process derogatory reports, security clearances, and periodic reinvestigations.
- Provided intelligence support during military training exercises by providing key intelligence and a holistic view of the battlefield. This support included intelligence collection synchronization with other units; rapid dissemination of intelligence; and key intelligence preparation of the battlefield.
- Conducted four random physical security inspections throughout the unit over the course of a year to meet Division requirements. Result: Unit passed all Division inspections the first time.
- Supervisor for two Non-Commissioned Officers including work performance appraisals, mentoring, professional development, and training.
- Primary unit trainer for physical security, the military decision making process, and intelligence and preparation. Result: Produced 25 well-trained soldiers who are able to provide the key intelligence support to their units.
- Lead project manager for a key military function involving over 400 personnel.
Candidate Info
years in workforce
months at this job
Marketing Management
Men's Collection Manager
Report directly to the General Manager at the flagship store, managing all business operations, teams of up to 100 Associates, and gross sales of $17 million annually.
- Hold responsibility for the sales and success of the men’s business, which is 60% of the business.
- Conduct weekly business recaps for the men’s collection and an overall recap for the entire business.
- Train and manage the team of employees. Provide mentoring and supervision to ensure proper procedures, increased sales, and superior customer service. Enter and manage schedules, hours, and payroll in Kronos.
- Manage additional duties and special projects, such as the auditing of all store communication binders and the calculating of the “daily exchange”, which is the plan for daily goals and percentages.
- Perform all management functions necessary on a daily, weekly, monthly, and annual basis. Complete opening and closing duties, manage registers, and monitor sales. Monitor inventory and purchase records. Track sales performance and create sales reports and forecasts for the management team.
- Meet or exceed all set goals since the start of employment.
- Promoted from Associate Manager to Men’s Collection Manager in less than 4 months of employment.
- Regularly receive compliments from managers and customers for delivering excellent results and service.
Candidate Info
years in workforce
years at this job
Finance
Collection Manager
Train and manage 20 collectors from small balance to large balance collection.
- Monitored collectors and make sure they are maintaining the highest level of professionalism.
- Interview potential candidates for commercial collection positions, discipline and or terminate collectors when necessary.
- Interact with our sales department to ensure collectors and sales are on the same page.
- Answer client questions when it is comes to our policies, procedures and address any problems our clients may have.
- Report daily to owner on cash flow, activity and production.
Candidate Info
years in workforce
years at this job
Sports Science And Business
Collection Manager-ga Rehab
Manage 15-20 Portfolio Representatives who are each responsible for maintaining 500-800 accounts covering 10 different client groups, from initial payment retention through an entire payment program.
- Support reps in maintaining accounts; ensuring all terms of federally regulated program are met.
- Quickly and effectively solve rep and borrower challenges.
- Maintain quality control/satisfaction records, constantly seeking new ways to improve rehab department.
- Responsible for hiring and ensuring representatives uphold all company policies.
Candidate Info
years in workforce
years at this job
Intelligence Collection Manager, Afghanistan
Creates and manages collection plans in support of anti-terrorism operations resulting in the removal of lethal aid from the battle space totaling over $500,000
- Prioritizes and manages intelligence surveillance and reconnaissance(ISR) flights covering most of Regional Command Southwest
- Produces imagery derived graphics to aid and refine source directed requirements
- Manages ISR assets daily as the current operations collection manager
Candidate Info
year in workforce
year at this job
Business
Collection Manager
Worked with 28 collection professionals who were responsible for more than 3,800 individual accounts.
- Supporting sales reps in opening new accounts and upgrading existing service.
- Quickly and effectively solving customer challenges.
- Maintaining quality control/satisfaction records, constantly seeking new ways to improve customer service.
Candidate Info
years in workforce
years at this job
Criminal Justice
Accounting
Collection Manager
Auditing of losses for teller drawers for all locations
- Government compliance officer
- Created the collection department to recover the losses of bad checks
- Utilized the Single Point Check 21 system
- Representative for the company fraud court cases
- Liaison for the hiring interview and termination/exit process
Candidate Info
years in workforce
years at this job
Leadership Program
Psychology
Finance/collection Manager
Evaluate auto loan risk based on sound underwriting decisions, manage customer accounts and their payment habits in a high risk lending environment, resolve disputes, set payment schedules and negotiate pay-offs on total loss vehicles.
- Perform auto loan closings, customer financial budgets abd process loan documents
- Manage deposits, close out cash drawers and consolidate and reconcile credit card machines.
- Complete and submit title paperwork for state.
- Train new hires on company policies and procedures.
- Create spreadsheets for back offs, charge offs, bankruptcy and delinquent accounts.
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