Responsible Collections Supervisor who understands the importance of executing an efficient and professional collections campaign. Adept at training new associates, guiding a staff through a campaign and creating necessary reports for management. Specializes in consumer and medium sized business collections.
- Supervised the delivery of daily reports for upper management.
- Direct a team of 46 agents and 2 team leads.
- Implemented new process changes, programs, and any other business unit related changes for all of Collections, as well as any project management that was involved
- Performed quality assurance for Client.
- Manage the creation, production, and delivery of all Standard Procedures.
- Trained, Educated, Assisted, and Motivated team to achieve goals, Annual Performance metrics, Departmental Production Goals, and Career path for Agents.