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Collection Representative Resume Samples
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0-5 years of experience
Answered inbound calls in support of customer needs, served as an effective translator (English to Creole)
- Resolved accounts receivable that were up to 45 days past due providing respect and understanding.
- Processed extensions, changed due dates for customers, updated customer profiles and took supervisor calls.
- Assisted with customer queries and provided additional detailed information on new services.
- Worked independently and as part of a team to handle customer conflict and resolved issues professionally.
0-5 years of experience
Earned "Collections Rep of the Month" award, from a department of 30.
- Trained and mentored over 15 new collections reps to ensure they are comfortable and competent on their roles.
- Acted as a resource desk to assist reps in reviewing and evaluating customer accounts to determine applicable assistance
- Elected Collections Team Captain to lead special projects and represent employee issues to management.
- Implemented new collections procedures to reduce overdue accounts by 3%.
0-5 years of experience
Contacted delinquent customers via computerized system, mail, telephone, or email to solicit payment
- Reviewed ledger, explained billing, and profile information in a fast past environment
- Answered and resolved customer questions regarding problems with their accounts
- Negotiated immediate credit, debit or EFT payments during collection calls
- Recorded information about financial status of customer and of collection efforts
- Exceeded monthly quotas, dollars collected per hour, total dollars collected, and quality assurance
0-5 years of experience
Recovered over 75% of accounts assigned monthly by making in excess of 250 calls per day to debtors in financial hardship to provide compromising payment solutions.
- Performed due diligence on delinquent accounts by located and notifying debtors/business of delinquent accounts then designed repayment plans that maximized company revenue and client retention.
- Increased productivity by developing and implementing more effective collection procedures and training which improved morale and efficiency therefore increasing company bottom line dollar.
- Recognized as top collector for two consecutive years.
0-5 years of experience
Contacted customers to resolve delinquent status of accounts on Payday Loans and apartments
- Confirmed or negotiated payment arrangements
- Documented account information and payment arrangements on Computer
- Conducted all conversations in a clear, friendly, and professional manner
- Completed phone calls to meet required performance standards
0-5 years of experience
Contacted consumers via telephone to attempt debt collection
- Entered account information into our computer system when prompted by automatic dialer
- Researched and solved customers questions and disputes relating to their account
- Updated and maintained account information
- Negotiated repayment plan on past due customers accounts
- Understanding and fully complying with all Federal and State Laws with regard to collections policies and procedures
0-5 years of experience
Contacted 40+ customers daily regarding past due account balance
- Processed payments, addressed billing inquiries, suggested and implemented cost saving account changes
- Tested effectiveness of various collection strategies
- Charged with leading morning team briefings and stand-in supervisor responsibilities
- Provided world class customer service and technical support to residential customers via telephone
- Efficiently utilized company resources to provide effective problem resolutions
- Recognized for professionalism and performance excellence, recommended for career advancement
0-5 years of experience
Responsible for collections and reconciliation on 10 of the company's major accounts
- Handled Portfolio's at 20 million or higher.
- Consistently researched major discrepancies (credit/debits) on accounts.
- Utilized automated system or did manual journal vouchers to resolve discrepancies.
- Maintained internal communications with all levels of management and staff.
- Required to multi-task, meet deadlines while exceeding assigned goals and expectations.
6-10 years of experience
- Negotiated and resolved payment problems
- Set up payment arrangements and checks for resolving debts
- Collected balances and worked with co-workers on getting settlements
- Tracked individuals and their accounts through skip tracing
- Achieved Million Dollar Awards regularly for collecting high balances
- Received awards for top settlements and top balances in full
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