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Carpet Cleaning Technician Resume Samples
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0-5 years of experience
Provided quality cleaning services in residential/commercial properties all through Brooklyn and Manhattan
- Held a sales add-on average consistently over $45 per residential stops
- Identified and analyzed customer's concerns about stains and damages, understanding and anticipating needs while building customer relationships based on trust
- Developed innovative approaches, such as cleaning demonstrations, to feature our cleaning solutions and equipment, resulting in increased commitment to the quality service and sales
- Recommended additional services to customers as desired, including upholstery cleaning, tile & grout, wood cleaning, carpet protector and retail items
- Organized all paperwork and payments of the truck logs at the end of the each day.
6-10 years of experience
Highly organized, results-oriented, hands-on professional with experience providing outstanding leadership and carpet cleaning service by ensuring customer satisfaction, delivering top rate service, and practicing exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of clients, employees, and higher management.
- Perfom and oversee day-to-day commercial carpet cleaning operations, perform routine equipment maintainance and repair, effectively assess carpet damage, accurately determine proper carpet treatment.
- Accountable for cost control, payroll, scheduling, invoicing, and new account sales. Supervise and train carpet cleaning crews.
- Promoted to area District Manager in July of 2009, oversaw increased employee productivity and performance, implemented new cost-effective operating procedures.
0-5 years of experience
Managed detailed cleaning and resolved any customer issues as needed.
- Successfully provided excellent customer service since commercial and residential carpet cleaning is the bread and butter of the business, ensured retention of clients.
- Repaired and maintained all water and flood damage, fire restoration, upholstery, duct cleaning, ceramic and natural stone floors, mold and mildew, sewage backup, and many other duties that are assigned regularly.
- Paid special attention to details, ensured products are cleaned properly and in a manner that is satisfactory to the customer.
- Resolved issues efficiently, consistently provided support and managed all jobs effectively on regular basis.
10+ years of experience
Worked as a team with company owner cleaning residential and commercial carpets, tile and upholstery
- Maintained and serviced company equipment, e.g., truck mounted engine and water system, upholstery cleaning tools, floor fans, etc..
- Built a relationship of trust and respect with regular customers by always maintaining a professional standard of finished job quality and personal appearance
- Developed and authored company website
10+ years of experience
Worked as a team with company owner cleaning residential and commercial carpets, tile and upholstery
- Maintained and serviced company equipment, e.g., truck mounted engine and water system, upholstery cleaning tools, floor fans, etc..
- Built a relationship of trust and respect with regular customers by always maintaining a professional standard of finished job quality and personal appearance
- Developed and authored company web site
0-5 years of experience
Provide customers a positive experience and complete satisfaction with our effective carpet cleaner process.
- Lift and carry all of necessary carpet cleaning equipment.
- Removing dirt, mold, paint and tough stains from carpets our using special equipment.
- Knowledge of a variety chemicals, cleaning products, and techniques.
- Excellent attention to detail, ensure tasks are completed correctly on time.
- Work well under pressure and ability to handle multiple tasks.
- Quick learner, determined, organized, reliable, and team worker.
0-5 years of experience
Thoroughly followed specific company procedures.
- Completed certification in Carpet and Upholstery Cleaning through the IICRC.
- Attended and completed both Sales and Tile and Grout Cleaning classes sponsored by [company name] International.
- Encouraged and/or required to meet add-on (additional item/service) sales percentages per job.
- Maintained a superior "redo rate" with a fluctuating percentage of 1-2%
0-5 years of experience
Performed steam cleaning of carpets and restoration of wood/tile floors
- Acted as team leader for the carpet cleaners
- Maintained up to date records for customers through the company database
- Provided estimates and follow-ups for customers
0-5 years of experience
Provided quality carpet and upholstery cleaning services to residential and commercial clients
- Inspected site of cleaning and provided estimate of the job costs to customers
- Prepared service bills and collected payment from customers
- Used soap, water, and chemicals for carpet cleaning as appropriate
- Determined the right chemical solution to remove stubborn dirt and stains from carpets
0-5 years of experience
Provided quality carpet and upholstery cleaning services to residential and commercial clients
- Inspected site of cleaning and provided estimate of the job costs to customers
- Prepared service bills and collected payment from customers
- Used soap, water, and chemicals for carpet cleaning as appropriate
- Determined the right chemical solution to remove stubborn dirt and stains from carpets
6-10 years of experience
Answered an average of calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
0-5 years of experience
Worked in Manhattan and Tri-State area with high end cliental and designers
- Installed rugs and drapes as per designers requests
- Cleaned carpets, drapes and upholstery in sensitive secured areas
- Discussed and collected fees for work performed, calculated any additional work that was performed on location
0-5 years of experience
Provided quality carpet and upholstery cleaning and related services to customers
- Productively and safely moved furniture to prepare the home for cleaning
- Finished out carpeting (rake) after cleaning and other services
- Accounted for and returned all cleaning tools, hoses, and chemicals to the truck before departure from the customer's home
- Provided customer with a receipt and secured payment for service
- Informed customers about carpet cleaning products and additional services
0-5 years of experience
Inspected carpets and identified the services needed.
- Determined the right chemical solution to remove dirt and stains from carpets and used special stain removers according to the type of carpet fiber.
- Cleaned upholstery with chemicals and steam cleaning.
- Inventoried of cleaning chemicals and cleaning equipment.
- Addressed customers' complaints related to cleanliness.
- Inspected site of cleaning and provided estimates of the job costs to customers.
0-5 years of experience
Removed dirt, grime and stains from carpets using special equipment, cleaning solutions and techniques
- Serviced residential clients in houses, condominiums or apartments, and business clients in offices or throughout a building
- Able to determine the content of carpet fibers and padding before preparing estimates or performing jobs
- Knowledgeable about what cleaning solutions work best on specific stains and what cleaning fluids may be harmful to floor coverings
- Skilled in preparing estimates and clearly defining contracts terms with customers
- Held a good math aptitude to calculate room dimensions and accurately calculate invoices
0-5 years of experience
Supplied high quality of carpet and maintenance-related services to customers.
- Effectively and safely shifted furniture and performed house cleaning duties.
- Loaded and unloaded cleaning tools from the truck.
- Gained knowledge of cleaning chemicals
- Learned to operate cleaning equipment
- Learned customer service skills by being face to face with customers on a daily basis.
0-5 years of experience
Documented all customer inquiries and comments thoroughly and quickly.
- Responded to all customer inquiries thoroughly and professionally.
- Processed cash and credit payments rapidly and accurately.
- Referred unresolved customer grievances to designated departments for further investigation.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Recommended new Scotch guard or other cleaning services to customers, resulting in a number % in add-on business.
- Answered customer questions about product availability and shipment times.
- Worked night and weekend shifts during holiday season.
0-5 years of experience
Provided excellent service through communication with customers
- Facilitated the safe removal of customer furniture to prepare for cleaning
- Finished out carpeting (raked) after cleaning and other services
- Provided customer with a receipt and secure payment for service
- Informed customers about and sell retail carpet cleaning products
0-5 years of experience
Assist Crew Chief in all duties necessary to provide quality carpet and upholstery cleaning
- Stock and set up van with proper cleaning material for each job
- Safely and productively mover furniture for each cleaning.
- Assist in cleaning only when Crew Chief is performing other duties
- Applying protection and deodorizer and/or sealing agents at the end of each job
- Cleaning work van after each cleaning job
0-5 years of experience
Scheduled and provided logistical information for upcoming jobs
- Provided leadership to less-senior employees
- Marketed services provided
- Assisted in providing bookkeeping information
- Built report with customer base to ensure long-lasting relationships
0-5 years of experience
Assist the Crew Chief in all duties necessary to provide quality home and auto carpet and upholstery cleaning for residential and commercial customers.
- Set up the van at the job site using the proper set-up procedures.
- Productively and safely move furniture to prepare the home for cleaning.
- Account for and return all cleaning tools and cleaning agents, hoses, chemicals, etc. to the truck before departure from the customer's home.
- Clean vehicle at end of each day.
- Inform customers about and sell retail items.
- Uphold all company safety policies.
0-5 years of experience
Sold and Informed about retail carpet cleaning products to customers.
- Provided receipt and payment services.
- Supplied high quality of carpet and maintenance-related services.
- Provided friendly advice and consulting to clients.
- Trained new employees.
6-10 years of experience
Provided customer service to customers in the Northeast Columbia area providing carpet cleaning/
upholstery cleaning to residential and commercial clients
- Met with clients and offered solutions to their particular needs offering new products that may be able to give them the results they were looking for.
- Worked independently and as a team player
- Worked variety of shifts- performing water extractions and suicide cleanup
0-5 years of experience
Responsible for cleanliness and care of [company name] vehicle
- Productively and safely moved furniture to prepare the home for cleaning
- Finished out carpeting (rake) after cleaning and other services
- Accounted for and return all cleaning tools, hoses, chemicals, etc. to the truck before departure from customer's home
- Upheld all company policies and procedures
- Provided customer with a receipt and secure payment for service
- Informed customers about and sell retail carpet cleaning products
- Moved and/or lifted an average of 50 pounds daily
0-5 years of experience
Provide quality carpet and upholstery cleaning and related services to customers.
- Responsible for cleanliness and care of [company name] vehicle.
- Productively and safely move furniture to prepare the home for cleaning.
- Finish out carpeting (rake) after cleaning and other services.
- Account for and return all cleaning tools, hoses, chemicals, etc. to the truck before departure from the customer's home.
- Uphold all company policies and procedures.
- Provide customer with a receipt and secure payment for service.
- Inform customers about and sell retail carpet cleaning products.
0-5 years of experience
Selected to perform Crew Chief responsibilities when needed
- Properly launder carpets, clean hardwood floors, tile and grout, and upholstery
- Retail spot removers and other products available for the customers
- Educate customers on how to properly maintain and prolong the life of their carpet
- Proficiently perform tasks while working with others and utilizing excellent team working skills
- Provide a great service in a courteous manner
6-10 years of experience
Provide customers with information about all products used within the company
- Productively and safely move furniture to prepare for cleaning specified areas in home or corporate buildings
- Uphold company policies and procedures
- Responsible for cleanliness and care of company vehicle
- Provide quality customer service
- Utilize proper sales techniques to provide further assistance and products to customers
0-5 years of experience
Clean rugs, carpets, and upholstered furniture, using vacuum cleaners and shampooers.
- Vacuum, shampoo and spot clean carpets and furniture using commercial equipment and machinery.
- Power wash houses, fences, and buildings.
- Mix water and chemicals in containers to prepare cleaning solutions according to specifications.
- Travel to sites using company vehicle to complete jobs in absence of supervisor.
0-5 years of experience
Provide quality residential and commercial cleaning services to customers
- Consistently meet sales goals set by management by up-selling cleaning services and products
- Conducted routine inspection of trucks, equipment, and chemical solutions before departure to jobs
- Received payment or obtain credit authorization
6-10 years of experience
Assigned to report and return cleaning tools to the truck appropriate
- Inform customers about and sell retail items
- Set up the van at the job site using the proper set-up procedures
- Cleans upholstery, rugs, and other surfaces, using cleaning agents, applicators, and cleaning devices
- Provided receipt and payment services to customers
- Effectively and safely shifted furniture to perform carpet cleaning
- Creates and maintains customers record
0-5 years of experience
Productively and safely move furniture to prepare the home for cleaning.
- Finish out carpeting (Raking) after cleaning and other services.
- Account for and return all cleaning tools, hoses, chemicals, etc. to the truck before departure from the customer's home.
- Inform and sell customer retail cleaning products.
- Provide customer with receipt and secure payment for service.
10+ years of experience
Used solvent and rags, brushes, pads and sponges.
- Worked as member of team to clean and dry rugs.
- Maintained high standards of excellence.
- Removed grease spots, stains and similar manufacturing blemishes from rugs.
0-5 years of experience
Set up cleaning equipment at site.
- Help move furniture and help clean the site.
- Disassemble and store equipment for travel.
- Informed customers about different carpet treatments.
- Utilized knowledge of carpet fibers to provide the best cleaning methods.
- Provided excellent, quick, and courteous customer services while onsite.
0-5 years of experience
Set up cleaning equipment at site.
- Help move furniture and help clean the site.
- Disassemble and store equipment for travel.
- Informed customers about different carpet treatments.
- Utilized knowledge of carpet fibers to provide the best cleaning methods.
- Provided excellent, quick, and courteous customer services while onsite.
0-5 years of experience
Provided quality carpet and upholstery cleaning and related services to customers
- Productively and safely moved furniture to prepare the home for cleaning
- Accounted for and returned all cleaning tools, hoses and chemicals to the truck before departure from the customer's home
- Provided customer with a receipt and secure payment for service
- Sold and informed about retail carpet cleaning products to customers
- Ability to use and maintain cleaning tools, equipment and supplies
- Ability to work independently and as part of a team when required
- Capacity to do job without supervision by following safety rules & regulations
- Excellent customer service
- Ability to recognize damage and the necessary requirements needed to perform the necessary actions in a water damaged unit that will result in a satisfied customer
0-5 years of experience
Residential and Commercial carpet upholstery and tile cleaning
- Cleaning and maintaining machines
- Arriving and completing jobs on time and efficiently.
- Following up with customers to ensure satisfaction.
- Working with a team to complete Large Commercial jobs
0-5 years of experience
Service calls using company van and trailer.
- Greet customers in their homes and ensure friendly courteous customer service.
- Perform air duct and ventilation cleaning using company equipment and tools.
- Perform carpet cleaning to customer's specifications and satisfaction using company equipment.
- Up-sell products or services by verbally explaining the benefits to customers.
- Occasionally make door to door promotional sales.
0-5 years of experience
Supplied high quality of carpet and maintenance-related services to customers.
- Provided receipt and payment services to customers.
- Checking the stock of cleansing materials and polish.
- Cleaning various types of carpets using appropriate tools and cleansing materials.
0-5 years of experience
Discuss any problem areas with customer and explain our process such as moving furniture and what our tools do to set expectations.
- Explain and recommend our cleaning products and other services that we offer.
- Clean and remove any spots, stains and allergens while keeping customer
- Review invoice, groom the carpet and provide a post clean walk thru.
0-5 years of experience
Responsible for cleanliness and care of [company name] vehicle.
- Productively and safely move furniture to prepare the home for cleaning.
- Finish out carpeting (rake) after cleaning and other services.
- Account for and return all cleaning tools, hoses, chemicals, etc. to the truck before departure from the customer's home.
0-5 years of experience
This position requires strong communication skills and great ability to work alone and in a group setting, with or without supervision. In-depth knowledge of carpet, area rugs, pad, and upholstery are required for proper job completion.
- Market available services to customers and/or prospective customers
- Furnish receipts and payment services as needed
- Responsible for maintaining work vehicle and machine clean and in good working condition
0-5 years of experience
Assist crew chief in all duties necessary to provide quality and upholstery cleaning
- Set up the van at the job site using the proper set up procedures
- Productively and safely move furniture to prepare the home for cleaning
- Apply protection and deodorizers
- Account for and return all cleaning tools and cleaning agents, hoses, chemicals, etc. to the truck before departure from the customer's home
- Clean vehicle at the end of each day
- Proper inventory of blocks, pads, spotting agents, and retail items on truck
- Inform customers of and sell retail items
- Uphold all company safety policies
0-5 years of experience
Provide exceptional customer service
- Operate hand held device and complete thorough paperwork
- Perform cleaning on various surfaces such as carpet, tile, wood, furniture, and mattresses
- Water damage and mold restoration
0-5 years of experience
Provide exceptional customer service
- Operate hand held device and complete thorough paperwork
- Perform cleaning on various surfaces such as carpet, tile, wood, furniture, and mattresses
- Water damage and mold restoration
6-10 years of experience
Removed dirt, grime and stains from carpets using special equipment, cleaning solutions and techniques
- Sanitized walls, doors and windows
- Worked in residential and business places
- Followed specifications and instructions regarding sanitizing carpets
6-10 years of experience
Drives a district vehicle with equipment from one site to another, as directed.
- Inventory and minor maintenance of carpet cleaning equipment supplies
- Loading, unloading and securing of assigned equipment.
- Moving of classrooms or office furniture and cleaning district authorized carpet on a regular schedule, as directed.
- Assumes the same work schedule and duties of a licensed custodian when substituting as relief custodian.
- Keeps buildings and premises, including sidewalks, driveways, grounds, and play areas neat and clean at all times.
- Able to work without close supervision.
- Available for extracting excess water in the event of emergency building floods
- Performs minor maintenance work.
- Reports major repairs needed promptly.
- Maintains equipment in a clean, workable condition.
0-5 years of experience
- Responsible for cleanliness and maintenance of company vehicle
- Provide quality satisfactory cleaning to all customers
- Implemented training workflow for new hires
- Account for all cleaning tools, hoses, and chemicals before departure
0-5 years of experience
- Extensive knowledge to clean carpets and troubleshoot problem areas
- Work with customers on their needs in the home and explain the carpet cleaning process to them as well as sales of our consumer products
- Handle payment of service and processing money for payroll
- Maintain truck and train new employees when needed
6-10 years of experience
- Receive work orders and schedule from office manager.
- Drive van equipped with chemicals, floor scrubbers, and supplies needed for job.
- Use two-way radio to communicate with office manager.
- Give estimates, inform customers of other services we offer such as upholstery, area rug, tile, and grout cleaning.
- Use negotiation techniques to sell add-on services.
- Safely move furniture to prepare the home for cleaning.
- Ensure customer satisfaction, collect payment, and provide customer with a receipt.
- Enter time sheet information.
- Account for and return all cleaning tools, hoses, and chemicals to the van before leaving the customers home.
- Investigate any customer complaints that may arise, make decisions, and maintain relationships with customers.
10+ years of experience
- Conduct tests & inspect products/services/processes to evaluate quality & performance
- Perform routine maintenance on equipment and determine maintenance requirements
- Identify tools, equipment, and materials from storage and transport items to work site
- Clean work areas, sanitize machines/equipment to maintain a clean and safe jobsite
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