Provided technical support for web front end applications and network infrastructure of Virgin Mobile, Assurance Wireless, and Boost prepaid brands. Researched and analyzed technical issues reported by customers, business, and technical teams. Managed code deployment releases, bug fixes, enhancements, and business requests for web front end applications.
- Investigated and managed technical issues for Assurance Wireless brand post billing system migration. Bug fixes and enhancements led to efficiency improvements of up to 20%.
- Led initiative to enhance Virgin Mobile logistical workflow resulting in $110K annual savings.
- Documented and standardized web deployment and post deployment procedures, reducing deployment cycle 10%.
- Monitored production Prepaid web infrastructure and front end applications ensuring 99.9% uptime and providing 24/7 support.