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Assistant Manager Duties and Responsibilities

An Assistant Manager will perform various tasks to help upper management ensure that business or store operations are successful. We have reviewed several job listings and found the following among the core Assistant Manager duties and responsibilities.

Supervise and Train Employees

In most cases, an Assistant Manager is heavily involved in the day-to-day supervision of employees. This would include scheduling, conflict resolution, payroll management and disciplining. They also work closely with managers in making hiring and firing decisions. Assistant Managers are also typically responsible for ensuring that employees complete training and professional development programs.

Deliver Customer Service

Particularly in a retail environment, an Assistant Manager will often be the first managerial individual to interact with a customer. Assistant Managers will work to resolve customer complaints, address customer concerns and explain company or store policies.

Stand in for Manager

An Assistant Manager must be familiar with all aspects of a manager's job and be ready to assume that role in a manager's absence. This would include completing reports that would be submitted to the manager upon his/her return.

Assistant Manager Resources

In order to help you further research a career as an Assistant Manager, we have provided some of the best industry resources below. You will find links to both online and print resources that will give you insight into the daily responsibilities, challenges and rewards of life as an Assistant Manager.

On the Web

AMA Blog – Hosted by the American Management Association, this blog offers information on management styles, coaching practices and change management methods in addition to tips and advice for motivating employees, being a successful manager and more.

Management Skills Blog – An insightful blog focusing on such topics as performance evaluation methods and work delegation.

Industry Groups

American Management Association (AMA) – A professional organization providing online training, seminars, podcasts and other professional growth opportunities.

Professional Retail Store Maintenance Association (PRSM) – Assistant Managers and other retail professionals can find networking opportunities and valuable resources identifying management practices and tools to help them be successful in the retail industry.


Awesome Supervisory Skills: Seven Lessons for Young, First-Time Managers – A seasoned retail manager gives real-world advice and practical tips for being a successful manager in any business.

Oops! I'm the Manager!: Getting Past "What Do I Do Now?!" in 5 Easy Steps – A short book covering ways to improve communications with employees.

Essential Supervisor's Handbook – A guide for managers of all levels, addressing team-building, disciplining employees, leadership styles and improving production.

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Assistant Manager Resume FAQ

What should I put on my resume for an assistant manager?

An assistant manager's resume should include your contact info, work history, skill set, education and a career summary (or resume objective). Throughout the resume, you should hone in on the skills and abilities that will make you an appealing candidate, including:

  • Point-of-sale (POS) systems
  • Budgeting and producing reports
  • Organizing meetings and conferences
  • Overseeing complex projects
  • Planning strategy
  • Training and mentoring staff

How do you describe an assistant manager on a resume?

You should describe your experience as an assistant manager in your professional summary and work history section. In the summary, highlight the skills and accomplishments that make you an exceptional candidate and emphasize your interest in the company.

Here is an example of an assistant manager’s summary that perfectly describes the role:

Hard-working assistant manager with more than 10 years of experience in the retail sector. Interviewed, onboarded, trained and mentored 200+ employees. Spearheaded a 30% increase in TV sales with a unique marketing initiative. Recognized by my district manager for “Excellence in Management.” Thrilled to bring my talents to support and lead the sales team at ABC Electronics.

What is the duty of the assistant manager?

Our research found that assistant manager resumes often include skills and tasks like organizing team meetings, overseeing projects, and building team morale through leadership and mentoring. They are ultimately responsible for creating a customer-centered culture that increases sales, motivates the team and strengthens the company.

What skills do you need to be an assistant manager?

Assistant managers need both hard skills and soft skills to succeed in the workplace.

Examples of assistant manager skills include:

  • Supervising and training employees
  • Managing the budget
  • Motivating the team to hit sales targets
  • Ensuring overall customer satisfaction