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How to Format a General Manager Resume
Choosing a suitable format for a general manager resume is vital to your job search. There are three types of formats, and each one has unique benefits. We recommend that most job seekers use the chronological resume, which puts work history center stage. Employers love to see details about a candidate’s current or most recent job at the forefront.
Some job seekers would be better served with one of the alternatives — combination or functional. Functional resumes, also known as skills-based, minimize workplace experience in favor of highlighting areas of expertise or top skills. In contrast, combination resumes give equal weight to skills and professional experience.
Take the candidates below, for example. Candidate A landed a well-paid management position shortly after completing her master’s degree and quickly worked her way up to a general manager role. She’s a perfect fit for a chronological resume. Candidate B has held three jobs, took breaks between each one and has only been a general manager for two years. She opts for a combination resume to encapsulate and showcase her top skills. The similarities between their applications are in bold.
1. Candidate A - Chronological Resume
Candidate Info
- 8 years in workforce
- 4 years in current role
- MA Organizational Management
Work Experience
General Manager, Sally’s
02/2018–current, Jacksonville, FL
- Reduced annual labor costs by $50,000 in two months, making the business profitable for the first time in four years.
- Led revenue-strategy meetings with revenue manager, area sales leader and other general managers to coordinate goals and drive sales.
- Charged with overseeing a yearly budget of $150K and ordering shop inventory.
- Maintained 100% compliance in the property's onboarding and human resources activities.
2. Candidate B - Combination Resume
Candidate Info
- 8 years in workforce
- 2 years in current job
- BS Business
Summary of Qualifications
- Results-focused general manager experienced in leading teams in diverse industries.
- Strong track record of balancing budgets for small and mid-size businesses, overseeing an annual budget of $200K and maintaining inventory levels.
- Ensured employer’s profitability by reducing annual labor costs by $40,000.
- Excellent leadership skills, from leading revenue-strategy meetings to coordinating goals across a dozen departments.
- Capable of onboarding new employees with 100% compliance.
General Manager Resume Samples
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Candidate Info
years in workforce
years at this job
General Manager
Accountable for managing profitability with annual sales exceeding $3 Million while simultaneously increasing brand recognition through efficient operations
- Achieved 3% sales growth to budget annually
- Consistently maintained best in company cost of goods to budgeted goals
- Increased hourly employee efficiency and reduced labor costs by 2%, while maintaining quality
- Managed controllable costs to ensure adherence to budget guidelines and expectations
- Accomplished Human Resource objectives by recruiting, selecting, orienting, coaching, and disciplining subordinates
- Facilitated vender relationships for purchasing and cost control capitalizing on the economy of scale
- Analyzed sales statistics to properly forecast, schedule and control labor costs
Candidate Info
years in workforce
years at this job
Hotel
General Manager
Initiated and lead the completion of objectives in Property Improvement Plan, keeping improvements ahead of schedule as well as keeping improvements under budget.
- Leveraged revenue management opportunities, which increased revenue by 15.5% over previous year sales and increasing ADR by 6.2%.
- Coordinated web and social media outlets to generate more online presence resulting in a higher rate of group bookings and overall sales, as well as receiving Trip Advisor's Certificate of Excellence for 2014.
- Analyzed account receivable and negotiated payment terms for past due accounts which resulted in the collection of $20,000
- Created targeted marketing program to generate goodwill within the community, with limited budget, resulting in the organization becoming a cornerstone within the community.
- Developed relations with local university to become primary provider of lodging for university operations and events.
Candidate Info
years in workforce
months at this job
General Manager
Hired to work with the owner on all aspects of start-up for this independently owned eclectic American restaurant in one of the fastest growing and most popular areas of downtown Knoxville.
- Held a key leadership role in the restaurant's start-up including menu development, pricing, operational procedure development, and restaurant workflow planning.
- Screened, interviewed, hired, and trained the entire team of 60 front and back of house employees on all aspects of operations, menu, food/service quality, and performance expectations.
- Maximize profits through effective cost control, staff scheduling, inventory management, and ordering.
- Exceeded initial weekly sales expectations of $30,000/week by maintaining levels at $35,000 to $40,000 during the high volume season.
Candidate Info
years in workforce
years at this job
Management
Nutrition
General Manager
Initially stated as Crew Member and promoted to Shift Leader position in less than a year. Currently serving as General Manager in charge of spearheading all aspects of restaurant operation encompassing hiring and recruitment of employees, training supervision, scheduling, payroll, coordination with human resources, and food and office supply inventory management.
- Supervise and direct a team of 10, including 2 shift leaders to ensure smooth follow of store operation.
- Ensure all customers have a great dining experience by identifying their needs, providing excellent customer service, preparing orders, and effectively dealing with suggestions and complaints.
- Created a motivated and positive store environment to inspire employees and make the customer feel welcome.
- Trained and developed all staff members to ensure delivery of quality service and uphold service standards.
- Effectively led and motivated team to reopen the store after three weeks due to Hurricane Sandy.
Candidate Info
years in workforce
months at this job
Psychology
General Manager
Property in QA failure for Condition and Service scores. Major issues of Condition remedied within 60 days, Service scores reached threshold in 60 days, and property would pass QA at this time.
- Delivered increases in GOP and NOI than Budgeted, Forecast, YOY by 4%, 3% and 8% respectively.
- Instituted aggressive Revenue Management strategy that is showing increases in ADR by 6% and RevPAR by 7%.
- Initiated Service Culture change program to increase Guest experience and scores.
- 294 Suites, Team of 120 Associates, 14,000 sq. ft. of Meeting space, $6m F&B revenues.
Candidate Info
years in workforce
years at this job
Communications
General Manager/managing Partner
Senior Manager of unique casual dining restaurant franchise business responsible for all aspects including development, design, and long term business planning. Specifically accountable for the development of company Human Resource and staffing procedures. Managing the daily operations including vendor sourcing, entertainment booking, and profit and loss for restaurant operation with over $2m in projected sales.
- Developed and executed company hiring and training program meeting start up hiring targets and achieving turnover rates of 25% below the national average for casual dining restaurants during the first 5 years of operation.
- Consistently achieving top quartile customer satisfaction scores.
- Authored company rules and regulations, employee handbook, and performance review process.
- Implemented company procedures for workman's comp and general liability reporting. Trained and educated management staff on crisis management.
- Developed and executed local marketing strategy including special event promotions resulting in a 13% sales lift.
- Planned and executed numerous fundraising events with local non-profit organizations raising over 15k dollars for the local community.
- Served as speaker and subject expert on social media marketing for local Chamber of Commerce.
Candidate Info
years in workforce
years at this job
General Manager
Successfully operated a full line Mack dealership with responsibility of budgeting and departmental
management. Provided leadership and oversight of new and used truck sales, a full line service
department and parts department. Established dealership goals and mile stones to exceed corporate
goals in sales, budget, absorption and operational efficiencies.
- Raised Customer Satisfaction Index (CSI) from Needs Improvement to Best in Class within ninety days of taking over dealership and maintained level for entire tenure.
- Fulfilled Service Manager and Truck Sales positions while recruiting for qualified candidates in addition to GM position.
- Restructured all three departments for efficiency and staffed all vacant positions with qualified
- Increased sales by department a minimum of 35% annually and achieved all manufacturer
Candidate Info
years in workforce
years at this job
General Manager
Responsible for all sales and operations in a retail furniture store with over $7.5 million in annual sales
- Generated top 5 regional comp sales increases during all sales events from Nov 2010-Dec 2013
- Developed core store associates that resulted in two promotions to Store Manager, and three promotions to Assistant Manager
- Built a team whose main priority is customer service and accomplished this through hiring, coaching, and changing store culture.
- Worked with operational leaders to improve audit compliance scores from poor to excellent.
- Reduced inventory shrink from near max limits to the best results in store history.
- Consistently performed in the top 10 of 29 store region in the "Big 4" sales metrics of Bedding sales, Fabric Protection sales, EPP warranty, and Delivery income.
- Led a market team to provide all local stores with weekly competitive shopping reports of our competition to ensure we will always have the best competitive offer in the marketplace.
Candidate Info
years in workforce
years at this job
Construction Management
Organizational Management
Juris Doctor
General Manager
Provided daily operational direction and planned business and financial strategies as a member of the Board of Directors. Provided input for both short and long term expense and capital planning.
- Scheduled projects, determined workforce requirements, and allocated resources to maximize productivity.
- Recruited, mentored, and coached a staff of 25 professional associates in delivering customer-focused performance.
- Prepared and negotiated contracts and interpreted terms for administrative staff, clients, and developer representatives.
- Negotiated contracts to achieve $125K in expense reductions on a $38M project.
- Secured permits/licenses and conducted project inspections to ensure compliance with building and safety codes and regulatory standards.
- Effectively liaised between management, clients, architects, designers, consultants, suppliers, and contractors to coordinate activities and resolve multidimensional problems.
- Consistently completed programs within schedule and budget.
Candidate Info
years in workforce
years at this job
Business
General Manager
Eighteen hole public golf course and state-of-the-art 103 tee practice center leased to American Golf by the Archdiocese of Chicago.
- Hired, trained, and coached 70 employees for the golf course and practice center operations and maintenance department
- Established marketing programs and products to achieve over 56,000 rounds in year 1997
- Improved Golf Course net operating income from $580,000 in 1994 to $951,000 in 1998
- Achieved over $1.2m in gross income from Practice Center operations in 1998
Candidate Info
years in workforce
years at this job
Certificate
Program
General Manager
Tasked with daily operational activities; prepared work schedules and payroll for a staff of 11
- Responsible for tracking and managing inventory, revenue, statistical and budgetary reports
- Developed and implemented tracking system survey to improve overall customer service
- Charged with overseeing a yearly budget of $150K, responsible for ordering shop inventory
- Oversaw all pertinent accounts; AP/AR, warranty claims, vendor contracts and bank deposits
Candidate Info
years in workforce
year at this job
Mass Communications
General Manager
Responsible for all aspects of the hotel including staffing, financials, and sales efforts
- Managed all purchases and monitored checkbook to ensure budgeted profitability
- Worked closely with Area Sales Leaders and performed market shops in an effort to shift share from hotels in and out of our competitive set to the property
- Participated in all revenue strategy meetings with other General Managers, Revenue Manager, and Area Sales Leader in an effort to drive revenues
- Maintained 100% compliance in all on-boarding and human resources activities for the property
- Ensured that all standards were being met with regards to service, associate engagement, and finances to deliver return on investment
Candidate Info
years in workforce
year at this job
Management And Marketing
General Manager
Rescued struggling restaurant, full service with full bar
- Retrained and replaced staff, creating training manuals and systems to create quality customer service and improve profits
- increased catering, party, and bar business by connecting with the community and creating new menus to generate sales
- Within sixty days, reduced labor costs by $7,000 a month moving the restaurant to profitability for the first time in 3 years.
- Became profitable by focusing on P&L and inventory
- Strictly implemented and enforced compliance regulations
- Enhanced working atmosphere to retain employees
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General Manager Resume Success Stories
General Manager Resume FAQ
What are the 6 responsibilities of the general manager?
The six responsibilities of a general manager, according to a classic 1989 article in the Harvard Business Review, are:
- Shaping the work environment.
- Crafting a strategic vision.
- Marshaling resources.
- Developing star performers.
- Simplifying the organization.
- Running day-to-day operations.
The magazine claims that the best general managers focus on these six fundamental tasks that serve as the foundation of their job.
How do you write a general manager CV?
When you sit down to write a general manager CV, you should follow this process:
- Choose which sections you’ll include in your CV.
- Add your contact info.
- Write a professional summary or objective statement.
- Detail your educational credentials.
- Detail your work history in reverse-chronological order.
- List your core skills and competencies, making sure to include hard skills and soft skills.
- Add your other sections.
General managers may want to include sections that showcase their leadership, such as certifications, volunteer experience and awards.
What skills should I put on my resume for managers?
Managers should add the following skills to their resumes, according to research from our resume database:
- Planning
- Conflict-resolution
- Leadership
- Collaboration
- Hiring
- Budgeting
- Technical knowledge
- Delegation
What are the 5 managerial skills?
Managers use countless skills throughout their careers, but a survey of research suggests these five managerial skills are the most important:
- Interpersonal communication
- Decision-making
- Conflict management
- Team-building or collaboration
- Strategic thinking
General Manager Duties and Responsibilities
General managers perform varied daily job duties based on the industry they're in, the number of staffers they manage, and the needs of the hiring company. However, these core tasks are carried out by general managers in most workplaces:
Keep Workplace Clean General managers keep the workplace and all customer areas, including bathrooms, neat and clean at all times.
Manage Employees General managers oversee all aspects of employee management, from interviewing, hiring, and training new hires to creating employee schedules. They supervise and monitor employees to ensure they follow company standards and fulfill their job responsibilities. General managers also fire employees who fail to perform at acceptable levels.
Follow All Company Procedures General managers adhere to company procedures and protocols at all times to serve as an example for all other employees.
Manage Inventory General managers manage inventory supplies and order new items as needed.
Address Customers General managers address customer complaints and questions.
Open and Close Stores General managers ensure that store opening and closing procedures are followed accurately and on time.
General Manager Skills and Qualifications
General managers are leaders who manage daily business operations, address staffing requirements, and handle customer concerns. Employers look for general managers who have the following essential skills:- Management - general managers hire, train, supervise, and fire staff members, all of which require strong management skills
- Customer service - because general managers address customer complaints and questions, employers look for professionals with good customer service skills
- Attention to detail - general managers need excellent attention to detail to monitor staff, manage inventory, and keep business operations flowing smoothly at all times
- Communication skills - strong verbal communication skills are essential for general managers, who must effectively talk to staff and customers
- Computer skills - general managers use digital systems to create inventory reports and employee schedules, so some computer skills are necessary
- Problem-solving skills - general managers use good problem-solving skills to address all daily problems as they arise
- Multitasking - general managers often handle many problems at once and must be able to multitask to keep staff members focused and manage all business operations
- Time management - general managers use time management skills to observe business opening and closing times, note when employees are late for their shifts, and address customer problems in a timely fashion
General Manager Education and Training
Candidates need a high school diploma or GED to pursue this career. Many employers also require general managers to have past work experience in a related industry, or past management experience in any career field. Specialized education and training are not typically required. General managers receive paid training to learn the details of daily business operations and company procedures. This training period varies by company and may last for several weeks. During training, general managers work closely with upper management, usually a district manager, to learn their job tasks.
General Manager Salary and Outlook
According to data from PayScale, general managers earn $50,779 annually. Job data compiled by the Bureau of Labor Statistics (BLS) shows that food service managers earn $52,030 in yearly median pay. General managers and food service managers have similar education requirements and perform many of the same tasks, as food service managers are general managers who specialize in the food service industry. BLS data shows that these jobs will increase 9 percent by 2026, a rate as fast as the national job growth average. General managers typically receive comprehensive benefits that include medical coverage with dental and vision insurance. A majority of employers also provide general managers with retirement plans and life insurance benefits. After a period of sustained employment, usually three months to one year, general managers receive paid vacation leave and sick days. Some additional job perks may be awarded to general managers depending on the industry they're in. Restaurants, for example, may provide free meals. Retail stores typically provide employees with reduced rates on purchases.
Helpful Resources
Use these resources to find education opportunities, job openings, strategies, and tips for being a successful general manager:
Global Association for Quality Management - learn tips and techniques for being a great manager at the e-learning portal, search for certification programs of all types, and find ways to advance in a general management career with this website
No-Nonsense Management: A General Manager's Primer - this book is designed to help professionals improve their management style with a straightforward, simple approach
American Management Association - listen to seminars, participate in online learning, find web events, and use the resource library at AMA to find ways to improve your management skills and advance in this career path
Becoming a Top Manager: Tools and Lessons in Transitioning to General Management - find practical insights into management with this book designed to help professionals get to the top of their field
Product Development and Management Association - find management jobs at the career center, find dates for upcoming events, and browse resources for management professionals of all types at this website
First, Break All The Rules: What the World's Greatest Managers Do Differently - find out what great managers have in common and learn how to use those qualities with this book
