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How to Format a Change Manager Resume
Most candidates seeking a position as a change manager should use the chronological resume format. This classic format stresses work history as the most critical information. It’s become so popular because it’s useful, easy to understand and passes applicant tracking systems (ATS) without an issue.
However, a few job seekers may find the functional format more accommodating to their circumstances. Functional resumes, also known as the skills-based resume, are an alternative format that emphasizes skills instead of workplace experience. Others may prefer the combination resume, which splits the difference between the other two formats.
Let’s compare the candidates below. Candidate A has been a change manager for an uninterrupted 15 years, making him a prime candidate for a chronological resume. Candidate B left the workforce after a strong decade in the business and returned about six months ago, aiming to pick up where he left off. He hopes a functional resume will draw attention away from his employment gap. Let’s see how the resume approaches differ (any shared language is in bold).
Chronological Resume
- 15 years in workforce
- 2 years at current job
- BABusiness Administration
Work Experience
09/2020–Current, Birmingham, AL- Worked with senior management to develop a three-pronged strategy for addressing top concerns in client satisfaction surveys, resulting in a 15% increase in ratings.
- Acted as the client liaison for three large technology firms,analyzing their needs/requests and recommending appropriate solutions to drive better results and address compliance issues.
- Helped develop standardized change materials for internal finance partners, including a resistance management plan.
Functional Resume
- 10 years in workforce
- 6months in current job
- BA Business Administration
Areas of Expertise
Communication
- Acted as the client liaison between two larger external consulting firms, ensuring critical actions were aligned on several large-scale technology projects.
- Analyzed client needs/requests to determine underlying problems and recommended appropriate solutions, improving client satisfaction by 20%
- Collaborated with senior management including the director of compensation, on plan updates,compliance issues, client satisfaction surveys and rules/regulation changes.
Leadership
- Developed standardized change materials,including sponsor roadmap and resistance-management plan, for internal finance partners and external consultants to leverage when executing projects.
- Chaired weekly change management task force meetings, recommending approaches to address urgent issues.
Change Manager Resume Samples
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0-5 years of experience
Enabled the awareness and adoption of new technologies and/or processes by encouraging leadership alignment, understanding organizational impacts and developing appropriate interventions to minimize business disruption.
Selected Achievements:
- Developed a leadership alignment approach and employee communication plan, which increased the awareness and adoption of a major organizational restructure and saved the organization $1.5 million.
- Defined the strategy, deployed the tactics and the developed the sustainment plan that increased usage of internal self-service channels by 20% and reduced call volumes by 10%.
- Built the deployment strategy and all ancillary support materials for the successful rollout of a new employee performance dashboard used daily by over 3,500 employees.
- Developed the leadership alignment and organizational readiness approach for the successful implementation of a key technology replacement which impacted over 2000 clients and employees.
- Consulted with Senior Change Leadership to establish an in-house, standardized change management practice, which was adopted by the Project Management Office (PMO).
0-5 years of experience
- Coached executives in leading strategic change following the firm’s IPO and downsizing. Enabled teams to implement goals within three months. Developed key performance measures on customer satisfaction.
- Collaborated on implementing billing change resulting in $944,000 cost-recovery in the first month of use.
- Designed and led change training to create and align vision, mission and measures with corporate goals.
- Facilitated executive teams in identifying process improvements and service level changes that resulted in a 40% reduction in nation-wide operating costs and yielded a saving of $86.3 million within two years.
- Designed and facilitated customer focus groups on cost-saving service changes. Improved relations.
0-5 years of experience
Developed policies and procedures for implementing changes to production IT environment, including risk analysis / mitigation, technical documentation, communication plans, implementation / back-out plans, and change calendar. Facilitated communications between and gained consensus from IT teams. Collaborated with IT partners regarding change management and championed policy / procedure compliance. Presented processes and value to teams. Coordinated tasks among IT resources, management, and customers. Conducted weekly meetings facilitating discussions and evaluation of proposed changes. Maintained online change calendar and coordinated events with enterprise business calendar; ensured communication with all business units. Tracked all IT production changes and reported on completion rate, success rate, resources required, and production outages. Provided appropriate data to external audit company. Utilized Remedy Action Request System and Change Management applications to support Change function.
- Provided risk analysis on major implementations and “pushed back” when risk levels were exceeded.
- Increased efficiency 45% through reengineering request management process resulting in deployment of new Scale’s Request Center software for on-line management of all IT Service requests and Service Task delivery.
- Collaborated with support and development teams to create and author “Production Readiness” process and documentation decreasing implementation issues / errors, reducing application and system downtime, and increasing resolution capability.
- Executed software integration and assisted with reengineering of change processes and management requests.
- Evangelized change and production readiness process throughout IT organization bringing increased visibility and compliance to processes.
- Received first employee award for “IT Manager of the Quarter – Spring 2002.”
- Created mandatory document for new object(s) introduced to IT environment resulting in document library containing applications, databases, hardware, integrations, functional relationships, customers, IT resources, stakeholders, and executive sponsors.
0-5 years of experience
Provided leadership on behalf of Fidelity Payroll Services in the design and change process for investment projects and transformation of the organization.
- Responsible for designing, delivering and managing effective change management programs for organizational changes impacting 60 employees
- Led management team in enhancing quarterly bonus program which resulted in raising overall quality of associates to greater than 98.1%
- Provided substantive input into the final design for operations conversion to Salesforce application for payroll case management supporting 35,000+ employee
- Delivered final process specific training for 40+ new Salesforce users
0-5 years of experience
Responsible for the creation of the business case and Talent Acquisition change management strategy, delivery model and projects focused on the growth of the Commercial Real Estate Line of Business and handling overall responsibility for the customer relationship with C-Suite Leaders in order for informed decisions to be made.
- Managed the project life cycle, defining requirements, project roadmap and project positioning
- Gathered and analyzed information on existing HR business processes in order to make change recommendations that seek to accelerate business performance
- Provided business and stakeholder analysis and/or project management during all phases of a change project
- Analyzed and documented requirements for enhancements to business processes
- Developed improvements to team processes and procedures through change management initiatives
0-5 years of experience
Led an offshore team to determine if banking operations can be sent offshore by developing processes to document and track requirements for changing the decision-making methodology and incorporating risk management activities to safeguard the bank.
- Partnered with IT team to ensure proper translation of business requirements into software changes.
- Spearheaded User Acceptance Testing to verify fulfillment of requirements, resolving any ensuing defects.
- Created training sessions and communications to alert users to methodology software changes, and provided regular user forums to review changes and ensure adoption.
0-5 years of experience
- Managed cross-functional team of 9 and budget of $900,000 to implement merger of 3 IT organizations
- Evaluated as-is organizational structures and conducted workload assessment to identify duplicative services and functions; eliminated redundant processes, functions, and services realizing $105.2M in IT product savings and staff efficiencies
- Conducted analysis for space planning study; identified internal and external affinities and recommended optimal space plan for merged organization
- Developed annual strategic planning approach and facilitated leadership sessions to identify IT trends, and to define the mission, vision, 5-year goals and objectives, and associated performance measures
- Utilized project management professional best practices to develop the project management lifecycle for the consolidated IT organization
- Authored business case and requirements for a SharePoint enterprise calendar solution
- Leveraged enterprise SharePoint solutions to address operational challenges such as knowledge management, records management, project management, and process centralization
0-5 years of experience
Evaluated and scheduled Requests for Change; managed risk factors impacting the hardware, software, network and environments of complex MVS/Mainframe systems; interfaced with both technical and non-technical individuals providing conflict resolution and problem solutions; facilitated Change Advisory Board meetings and created and maintained metrics and process documentation; Content editor & Co-manager of the Change Management web site.
- Maintained > 99% accuracy rate analyzing Request for Change risk factors, schedules & critical paths
- Designed and built customized Business Objects metrics reports; monitored Change Management reports website to insure data was accurate, current and relevant for upper management analysis
- Conducted Change Management Process and Remedy tool Training; contributed to improved user experience by re-designing presentation material for both on-line and classroom training; created a “teachers dialogue” to assist other Change Managers during training sessions
0-5 years of experience
Led the end to end commercialization process for thousands of new projects in the Meals category, including new innovation, quality improvements, display vehicles, new materials and productivity projects.
- Demonstrated flawless commercialization on all categories in Meals by working effectively with cross functional team members, minimizing write-offs, following I2M best practices, and completing projects on time.
- Utilized speed enablers, evaluations, risk analyses, and commercialization trackers to improve project execution.
- Helped Dinners implement Catalyst across 3 plants; including investigating & helping resolve SAP issues.
0-5 years of experience
- Led high-profile Audit technology projects to solve for strategic and regulatory endeavors.
- Created, maintained, and standardized business operations that helped reduce cost and effectively manage resources.
- Educated, trained, and coached Audit support (20) project leads for greater degree of efficiency, discipline.
- Established the Audit Technology department (PMO). “Tailor-fit” project management framework methodologies focusing on “value-added”. Executed approach (within 90 days) by re-designing the complete process (e.g. 70% documentation reduction, organized department “one portfolio project reporting” workflow processing).
- Instituted a Line of Business and Technology support group project prioritization process forum group in order to systematically evaluate, provide work effort selection transparency. Improved customer satisfaction by solidifying a 5 day SLA work effort, scheduling communication flow.
0-5 years of experience
Create and implement change management strategies and plans that maximize employee adoption and usage and minimize resistance
- Execute end to end change management deliverables such as stakeholder analyses, impact assessments, sponsor strategies, communication plans and sustainment plans
- Work to drive faster adoption, higher ultimate utilization and greater proficiency to increase the intended results and outcomes of IT projects
- Coach senior leaders and executives on practical actions they can take to enable project success and help them fulfill the role of change sponsor
- Execute on change plans across the IT Roadmap portfolio, including organizational transformations and technology implementations, leveraging change expertise and experience to consult various Lowe’s IT project and departmental teams
- Support project teams in integrating change management and training activities into their project plans
- Lead transformation of [company name] team; developed new organizational change capabilities, introduced new change tools and tactics, and established a structured process and operating model
0-5 years of experience
- Worked to analyze the business needs of the client, identify problems, and propose solutions by collaborating with stakeholders to elicit, analyze, communicate, and validate requirements to technology partners and/or third party vendors.
- Created and maintained all project documentation for a $5.3M project.
- Collaborated with Legal to ensure contracts and forms met bank’s business needs.
6-10 years of experience
Assist in design and execution of programs/projects that contribute to increase revenue of over 20 million dollars over last four years
- Advise key business owners on processes and develop strategies for implementation of new products/services
- Co-created and directed pilot product implementations/processes for roll out of new health and wellness products
- Manage execution of implementations for over five million members implementing various products and services (over 175 implementations) in the past five years
- Work with product, technical, sales, account management and other client facing teams/leaders, to create clinical and service ground breaking partnerships and processes
- Provide ongoing training and mentoring of improved processes ensuring best practices for client implementations using Microsoft Visio
6-10 years of experience
Coordinated the agency’s advocacy efforts by developing effective strategies to promote positive change to legislation and policies affecting people with disabilities including seniors
- Facilitated opportunities for consumers and staff to address attitudinal and physical barriers to affect systems change
- Facilitated trainings on community organizing, making legislative visits and systems advocacy on issues affecting people with disabilities including seniors
- Provided information on disability issues
- Supervised the Community Organizer who has worked with seniors and people with disabilities
0-5 years of experience
Responsible for all aspects of change management for IT related systems and services.
- Leader for implementing Change Management process into the ServiceNow IT Change Management module, including creating specification and training materials.
- Owner of the change management process that defines the process flow, documented expectations and implemented training and guiding resources to adhere to the process for all systems and technology changes.
- Conduct routine Change Advisory Board meetings to review upcoming changes, confirming all required approvals have been obtained and ensure production change requests are updated correctly post deployment.
0-5 years of experience
- Enabled strategic change by efficiently driving transition (change) management resulting in system adoption and realized benefits.
- Created and implemented detailed change management plans including work in the following areas: generating leadership commitment, building project momentum, communicating key messaging, training on systems, and project stabilization.
- Applied change management principles, methodology and frameworks, and best practices to project initiatives to increase org performance.
- Developed and delivered change management and OD presentations for various leadership and project teams to build awareness and buy-in.
- Partnered with the technical leads, project managers, and other internal stakeholders impacted by strategic change initiatives.
- Partnered with retail training team to design, develop and implement a robust online and instructor-led product development training curriculum resulting in improved quality.
- Conducted readiness assessments, delivered feedback, and provided executive coaching to develop leadership skills among retail leadership.
- Scoped and facilitated team building, organizational analysis, process excellence, and talent deployment workshops using Lean philosophies.
0-5 years of experience
- Responsible for managing the critical path / key deliverables of the Strategic Staffing Initiative (SSI); an enterprise project chartered with building a World Class Staffing Organization.
- Created an integrated prioritization process and governance routine to ensure alignment between business as usual initiatives and SSI project deliverables.
- Benefits received 2007 YTD exceeded plan at $1.0 MM in productivity improvements; the Strategic Staffing initiative was featured in the 2008 Best of Six Sigma Expo.
0-5 years of experience
Partnered with Executive Director of Communication and Training in the execution of finance strategies impacting domestic and international associates
- Developed standardized change materials for internal finance partners and external consultants to leverage when executing projects
- Acted as the client liaison between two larger external consulting firms and the business in the development and communication of critical actions aligned to large scale technology projects
- Analyzed client needs/requests to determine underlying problems and recommended appropriate solutions in partnering with other lines of business and aligning inter-dependencies
0-5 years of experience
Validated the change cases and provided pre-approvals for all emergency changes
- Prepared Documentation of all technologies – New Installation, Server, Network, VAX node,
- Managed the team ;prepared the team shift roster; Focal Point of contact for case escalations
- Chair of Customer Review meeting and all Internal Operations Meeting
- Lead for intensive training to the new joinees
6-10 years of experience
Understands the environment and impact that a change request has to the applications, environments, processes, standards, and policies.
- Perform initial review of change requests while assessing the risk to the IT environment.
- Plan, coordinate downtime, and obtain necessary approvals from designated business partners for each specific change request.
- Provides communications to all areas related to the change request. Ensure all required documents and approvals are secured to the change request.
- Accountable for the change request process through to successful closure and accepts responsibility for risk introduced by the change
0-5 years of experience
Provide technical, business, change, process improvement and operational risk management expertise across various technology divisions in the financial services industry, including Capital Markets, Credit, Commercial, Finance, Audit, Risk and Wealth. Created a new central control function to provide oversight, governance, tracking and reporting of the organization’s $700MM initiative portfolio, to ensure risk and financial performance are within parameters, and on track to meet expected outcomes.
- Responsible for coordination of annual financial planning cycle across 9 divisions to meet business and technology priorities.
- Leverage SharePoint, Oracle BI Publisher, SQL Server Books and other reporting and collaboration tools to ensure executives have current and actionable data to increase their division’s efficiency and effectiveness.
- Prepare monthly executive, chief and regulatory level reporting.
- Negotiate funding, staffing and program/project prioritization.
- Manage operational risk by partnering with program and project managers to identify root cause and solution to delays in delivering business outcomes and financial commitments.
0-5 years of experience
Provide case management and conduct individual cognitive behavioral therapy sessions for a caseload of up to 35 clients.
- Document and report client compliance, progress and activity to supervising agency.
- Orient new clients to program requirements and use assessment tools to determine client risk and needs to develop a comprehensive behavior change plan.
- Create and update behavior change plans to include a number of components such as cognitive
- Prepare reports and documentation for court review.
- Connect clients with social service agencies and other community resources.
- Plan and facilitate cognitive behavioral groups and accurately document client attendance, participation and progress in company database.
0-5 years of experience
- Built and maintained the Consolidated Change Schedule, handling schedule slips, and escalating the appropriate parties, as required, to recover the schedule.
- Conducted change meeting(s), where affected parties are notified that changes are scheduled, approved, rejected, etc.
- Audited failed and cancelled changes to identify the cause for the failure or cancellation to ensure that no outstanding issues exist requiring additional attention and ensuring that those issues are resolved / addressed by the appropriate individuals.
- Ensured the change assignee documents in the change record all required information.
- Acted as point of escalation for day-to-day schedule slips as required to bring changes back on schedule, as well as problem issues and escalating the problem resolver groups to bring the resolution of the problems back on schedule.
- Communicated inefficiencies and deficiencies related to the process to the process owner identifying areas for improvement using key measurements.
- Monitored that change records were closed within criteria, and that problems encountered during the implementation of a change are properly documented in the change record.
- Directed users to steady state on line education presentations and helped with steady state education to process users when requested or when circumstances indicate that education would improve process execution.
- Reviewed changes for process compliance as well as reviewed business justifications for severity changes and closure target date extensions.
- Tracked open problems and identifying any problem that requires increased focus to meet committed service levels.
0-5 years of experience
- Launched new function in HR technology team by bringing focus to team engagement, project engagement, and change management.
- Designed and conducted stakeholder engagement survey, providing the department with an action plan to more effectively liaise with internal customers.
- Engage with HR stakeholders to identify their needs for HR technology services and assist in prioritization of their requests, thereby increasing alignment between supply and demand.
- Coordinated efforts to document key department workflows, resulting in defined processes from stakeholder request intake through technology solutions delivery.
- Leading project to streamline the hierarchies used within PeopleSoft HCM to result in better reporting capabilities and more consistent use of data within HR.
- Managing PeopleSoft HCM releases by identifying stakeholder work requests to be included and coordinating delivery schedule with technology business analysts.
- Write and edit employee communications to drive awareness and behavioral change for HR technology improvements. Completed deliverables include senior leader announcements and speaking points, presentation decks, promotional communications, and frequently asked questions.
10+ years of experience
- Lead change management planning and implementation for business environment changes impacting an organization of 3,000+ employees and leaders.
- Effectively leverage stakeholder analysis tools and client engagements to determine the business impact of people, process and technology change.
- Develop and implement comprehensive change management plans to ensure business readiness for change.
- Create business level sustainable communication and experiential events to enable ongoing coaching and reinforcement in support of desired behavioral changes.
- Coach leaders to become consistent change advocates, employing proven techniques to guide their teams through various transformation events.
- Define success metrics for business readiness and for overall success in a changed environment.
0-5 years of experience
Provide coaching, consulting, & education services to build change management strategies, competencies, and processes for large, Tier 1 customer experience transformation program.
- Support project teams in identifying & integrating change management activities into the project plans.
- Bring recognition to risks, issues, & trends needing redirection.
- Partner with communications to develop comprehensive communication strategies to ensure adoption of changes from each project within the program.
- Work with executives, program & project sponsors identifying actions to fulfill the role of change sponsor.
- Evaluate the program & the projects change effectiveness by measuring speed of adoption, proficiency & utilization.
0-5 years of experience
- Lead change management collaboratively with the project sponsors and project manager to identify risks, proactively engage stakeholders, formulate project strategy, and execute planned initiatives
- Provided consultation and recommendations to the CIO to guide communication at the C-Suite and global corporate enterprise level
- Developed training and communication plans, beginning with identification of key stakeholders and change management success factors
- Partnered with the training team to develop training documents and weekly training calls
- Managed all aspects of project communication
- Built and maintained the project website on the company intranet
- Collaborated with IT engineers to develop internal registration website application to manage the complex process of tracking the desktop systems and applications at the individual user level
- Managed end-user and management expectations and concerns
- Executed global corporate communications from the CIO in partnership with the corporate communications team
- Helped to develop the deployment process for the complex technical rollout while collaborating with multiple groups within IT
0-5 years of experience
Responsible for designing corporate-level change management strategy for user-impacting programs.
- Partner with IT and the business to identify and document end user business requirements, facilitate communications between IT and end users, and sponsor new tools and services.
- Identify and mitigate potential people-side risks and anticipated points of resistance.
- Design change management and extended “ambassador” team structure.
- Manage vendors and consultants to ensure delivery of key artifacts and proper execution of plans.
- Design communications and training strategies and plans for enterprise-wide projects.
0-5 years of experience
Manage Staff (6) Change Analysts and (2) Drafters to implement product change
- Develop and implement new business processes to meet the ever changing business climate
- Leads company-wide cross functional teams in continues improvement processes
- Develop, analyze and execute reporting from enterprise data sources
- Presentation to senior leadership for department at monthly/quarterly operations review
- Continuously make solid decisions for optimal business results
0-5 years of experience
Manage Plan sponsor projects, updates and transactions within defined contribution and non-qualified retirement plans.
- Direct changes, reporting, special projects, plan updates and transactions within our defined contribution plans.
- Maintain the changes to the plan sponsor business requirement documents.
- Create UAT testing scenarios, scripts and cross functionality for plan enhancements.
- Oversee annual enrollments, distributions and most plan activity for the Deferred Compensation Plan.
- Collaborate with senior management, director of compensation, compliance groups on all Plan updates- fund changes; compliance issues; client satisfaction surveys and all rule and regulation changes.
0-5 years of experience
Support all change related activities, including help alleviating apprehension on new system within stakeholders.
- Assess impact of new platform deployment. Evaluate Risks.
- Determine GAPS not being addressed as per the SLA.
- Conduct training on new system and create user manual per release.
- Overseeing complete configuration and release management for various clients.
- Conducting SCCB reviews with Dev & QA managers
0-5 years of experience
Responsible for evaluation of process improvement opportunities to mitigate issues around electric operations
- Development of initiatives to resolve regulatory, compliance and safety issues involving [company name]’s control centers and electric operations
- Perform stakeholder management pulling teams together to address performance concerns
- Work with all levels of leadership to ensure projects are all encompassing cross functionally
- Create implementation plan for all initiatives
- Develop training and impact documentation
- Track and monitor metric/trends post implementation
0-5 years of experience
Responsible for lifecycle implementation of new hardware and software changes on unclassified and classified networks providing minimum disruption to IT services.
- Responsible for the planning and execution of change management deliverables
- Managed and maintained over 50 new and ongoing service and change requests required by the government
- Chair weekly Technical Analysis Boards (TAB) to recommend new architecture to the customer keeping current networks and systems ahead of DoD standards to present to Change Control Board (CCB).
- Maintain contacts with third party vendors and partner companies to develop new and existing technology and statements of work to present to customer.
- Responsible for utilizing Microsoft System Configuration Manager databases for the configuration and change management processes.
- Develops a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan.
- Updates the change log with all progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality.
6-10 years of experience
Currently, I manage all change to IT services within [company name] to reduce and control risk.
- I work with a site team of two to three other individuals, delegate tasks to the team, and follow up to ensure that thoses tasks are completed in a timely manner.
- I help to manage login accounts for both [company name] and client applications.
- My team is responsible for maintaining the security and integrity of the network, voice circuits, PBX, ACD, data circuits, LAN, WAN, servers, desktops, and applications for more than 600 end users.
0-5 years of experience
Engage stakeholders across functions and organizational layers to sufficiently engage them as sponsors for the development and initial roll out of a Business Process Excellence (BPE) program.
- Responsible for developing a tactical senior leader engagement plan and executing near term activities
- Collaborate with BPE team and corporate affairs to create and execute global communications plan
- Advance enterprise wide engagement by developing strategies to produce top down and bottom up results through social media, communities of practice, town halls, and compelling communications
- Actively apply project management principles to deliver on key program milestones
- Continuously manage stakeholder engagement, addressing critical issues and communicating risks
0-5 years of experience
Assess current state workflow and work with implementation team to validate proposed future state workflows and change activities.
- Perform issue isolation and analysis and troubleshoot processes to insure accurate solutions to client issues
- Accurately track and document change issues encountered and form mitigation path.
- Responsible for go-live preparation and support.
- Site Administration of SharePoint site for implementation project.
0-5 years of experience
- Establish and lead ITIL V3.0 based Release & Change Management practices for SAP/Non-SAP/Infrastructure programs.
- Chair Change Advisory Board (CAB) and authorize changes through SharePoint & ChaRM.
- Responsible for SAP transport and portal releases implementation in various environments – Test & Prod.
- Introduce and train Release Management concept as well as streamline Release & Change Management Processes through continuous improvement.
- Expand Release & Change Management Team.
10+ years of experience
- Understands the environment and impact that a change request has to the applications, environments, processes, standards, and policies.
- Perform initial review of change requests while assessing the risk to the IT environment.
- Plan, coordinate downtime, and obtain necessary approvals from designated business partners for each specific change request.
- Provides communications to all areas related to the change request. Ensure all required documents and approvals are secured to the change request.
- Accountable for the change request process through to successful closure and accepts responsibility for risk introduced by the change
0-5 years of experience
Responsible for working with management to identify and implement varied projects, programs and plans that support achievement of business unit and enterprise goals.
- Identifies potential issues, project charge, and scope.
- Leads efforts to identify best practices.
- Identifies impacted parties, business partners, and resources required.
- Develops and designs processes and systems that support business needs.
- Designs methods for integrating function and process.
- Conducts cost/benefit analyses.
- Builds support for business change throughout the business unit.
6-10 years of experience
- Developed/Updated Multiple underwriter’s Reports using Reporting Services 2005/2008
- Enhanced IPPS system to be used by general agents using C#, SQL and DAL script
- End to end Testing of Multi System underwriter’s applications
- Developed [company name]’s underwriter’s forms by applying dal script language
- Managing the Process of planning and coordinating the implementation of the Application’s changes into Test and Production Environment.
- Using SharePoint to keep track for releases during the SDLC Process.
- Customize and provide support for Skywire Software’s application which is used by 90 agencies. Skywire Software
0-5 years of experience
Lead change management operations with geographically dispersed team.
- Review requests for change and approve or reject them to assure quality.
- Conduct post implementation review on select changes to measure and control quality.
- Prepare and facilitate change advisory board meetings; Publish minutes and track action items.
- Measure and communicate key performance indicators and critical success factors.
- Lead process improvement and service transition projects as necessary.
0-5 years of experience
Create service tickets and service customers’ vehicles
- Answer the phones and provide customer services
- Trouble shoot customer’s issues and document findings
- Manage employees and a liaison between employee and customer
- Performs minor repairs on vehicles (include oil changes, replace belts, replace hoses, flush and refills of chemicals-transmission fluild, power steering, and rediant coolant)
- Upkeep morale in the workplace
0-5 years of experience
- Project Manager responsible for end to end project management execution including issue management & escalation, financial management, quality management, and risk management for contact center projects.
- Responsible for analyzing information, writing business requirements, working with technical team to develop solutions, and managing implementation and deployment.
- Single execution lead for meeting defined budget, timeline, and quality goals and communication status and balanced scorecards to executives.
- Worked with both waterfall and agile project management methodologies.
0-5 years of experience
- Engage with development teams and other internal stakeholders to track and manage all development efforts that may impact Data Operations.
- Create and execute project plans for significant changes to Data Operations day-to-day operation (e.g. certification and operation of new clients and/or new interfaces).
- Manage and work directly with external clients to resolve data errors surrounding EDS, using SQL against client-specific tables on a daily basis.
- Assist Data Operations personnel with process documentation and change implementation.
- Consistently track all CMS changes that impact the Data Operations team and recommend solutions to ensure systems are aligned with the latest requirements.
0-5 years of experience
- Currently managing change release requests from all LOBs and risk assessing them as appropriate and addressing any change process violations as needed.
- Ensuring all risks and impacts have been assessed correctly and all change records are approved by the change initiator, stakeholders and Change Management.
- Review and approve change records in an ITIL compliant environment using the
- Chair CAB meetings to review upcoming Change Records and Releases for assessment of risk, scheduling conflicts, denial of change records and new Change
- Engage in bridge calls with the Severe Incident Management team and the Operations Command Center to advise and approve Emergency ECAB Change Records to resolve high impact issues that affect the business users.
0-5 years of experience
- Supports IS team on project methodology
- Manages the Change Advisory Board (CAB) to ensure changes are implemented with the least amount of disruption and conflict as possible and the proper communication has been done
- Ensures that change owners submit changes via Remedy according to the Change Management process and procedure
- Provides training to change owners on the change process when needed
- Generates monthly change management, problem, and incident reports with Team Leads
- Tracks and follows-up on security incidents until closure
- Manages role access in IAM (Identity Access Management)application
Business Operations Cover Letter Examples
Change Manager Resume FAQ.
How do you say change management on a resume?
These change management-related keywords are among the most common in our resume database:
- Restructure
- Analysis
- Strategy
- Training and development
- Consulting
- Program management
- Mitigation
Including some of these words on your resume will make you a more formidable candidate.
What is the role of a change manager?
Change managers are brought into an organization to encourage employees to adapt quickly and effectively to necessary changes. One of the most critical functions of a change manager is to create a strategy for overcoming the employee resistance all companies face during transitional periods. If they do their job well, change managers will improve an organization’s value and ROI.
What are change management skills?
Change managers must use their skills to gracefully help a company and its employees get through a transitional period. Some of the top skills change managers use daily are:
- Conflict resolution
- Strategic planning
- Leadership
- Business acumen
- Active listening
- Project management
What are the 6 features of change management?
The six essential features of change management are:
- Leadership alignment. Making sure all top-level executives are on the same page.
- Stakeholder engagement. Creating a communication plan to keep everyone who has an interest in a project duly informed and engaged.
- Communication. Setting up the channels where meaningful conversations can happen.
- Change impact and readiness. Gauging the impact change will have on key stakeholders and planning for contingencies.
- Training. Establishing training programs and educational materials to fill knowledge gaps and encourage adoption.
- Organizational design. Being prepared to suggest organizational restructuring as needed.
What makes a successful change manager?
Successful change managers must be adaptable and creative in dealing with the countless challenges organizations encounter during a significant transition. The best ones will have a high tolerance for conflict, sensitivity to an organizations nuanced dynamics, and the ability to build and execute a complex strategy to achieve the desired outcome.
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Change Manager
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
