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6-10 years of experience
Developed financial self-sustaining tourism attraction in five year recessionary era generating over 40,000 facility visitation
- Increased child program attendance by 2500% in 4 years, and adult program attendance by 400% within 6 months through public relations, social media and community partnerships.
- Led 13 member Board of Directors to establish goals, strategies and standards for emerging innovative tourism venue.
- Developed human resource policies, procedures, training, and recruitment programs for volunteers and paid staff members to ensure positive guest experience and company growth.
- Responsible for financial stability and development of growth strategies for multiple revenue streams, including grant funding, retail, venue attendance, facility event rental, and tenant lease programs.
- Accounting and fiscal management included preparation and presentation of monthly, quarterly and annual P&L reports for Board of Directors and governmental committees.
- Served as media and community spokesperson.
0-5 years of experience
Supervised 13 staff members and 1400 volunteers with an operational budget of $1.5 million. Educated, trained, and motivated staff and volunteers to ensure consistent vision and optimal performance across the board.
- Effectively collaborated with the Board Resource Development Committee to support and engage the Board of Directors in revenue and constituent growth.
- Coordinated efforts to identify, initiate contact, and cultivate new institutional and major corporate donor relationships.
- Oversaw the annual giving and direct mail campaigns.
- Directed the marketing efforts for special events and volunteer activities.
- Generated $1.1 million in revenue from special events and major gifts.
- Won Junior Achievement's National Gold Award for Outstanding Performance in Revenue Growth.
- Developed and implemented successful annual fundraising plans that included strategies and goals for acquiring, renewing, and upgrading support from individual and institutional donors.
0-5 years of experience
Leads and directs the Executive Directors responsible for the overall operations of all assigned locations in Texas, in accordance with customer needs, government regulations and company policies, with focus on maintaining quality care for the residents and patients, while achieving the agency's business objectives. Supervises the Executive Directors of other locations and acts as preceptor for newly hired Executive Directors. Maintains responsibility as agency Administrator for assigned locations.
- Promoted to Senior Executive Director in 2012
- Increased ADC Regional Growth by 68% in 12 months
- Awarded 2011 Best EDITDA and Revenue Growth of the Year
- Achieved Agency CHAP Reaccreditation
- Achieved 2011 and 2012 Agency Best Employment Engagement Survey Results /Lowest Employee Turnover
0-5 years of experience
Oversees all operations of 85 bed skilled nursing facility and 45 bed attached assisted living facility
- Recruited by national management company for position advancement
- Oversees all HR functions for facility
- Increased ALF census by 10 in 3 month period
- Acquired only 4 low level tags in DHH annual survey compared to 6 immediate jeopardy tags acquired in the survey prior to my employment
- Implemented systems to assure staff is properly trained on state and federal regulations
0-5 years of experience
As a senior executive, I am responsible for re-engineering the existing CRM solution and build new platform for advertising and sales. Managed a budget of over $12 Million and built a team of over 55 resources. Successfully built internal and external partnerships and architected new IT solutions.
- Designed and implemented new event driven architecture that has improved performance of new sales system by cutting down the sales prep time by 60% and page response times to under 3 sec
- Designed and delivered Cloud integrations with partners on new sales platform - salesforce, commission system to align with the new labor agreements and new Accounts Payable system.
- Partnered with product management in developing work plans, financials & strategies
- Planned and implemented mobile app-architecture, managing vendor/partner relationships, and setting up single sign-on, credit card processing system, establishing processes and controls
- Driving project planning sessions with Deloitte & business groups, running IT deep dive sessions for process & system improvements, building IT groups, PMO are other responsibilities
- Hiring and mentoring engineering teams and managers in adopting to Agile Delivery
0-5 years of experience
Recruited into this position to turn around this 120 employee, 113-bed for profit nursing home facility that had been decertified from Medicare and Medicaid in October 2003.
- Directed all aspects of operations, including human resources, marketing, budgeting, utilization review, cost control, continuous quality improvement, resident/family/community relations, and risk management/safety.
- Developed and installed several new monitoring programs used by the department supervisors to maintain the facility's on-going compliance with government agencies.
- Managed the billing and collection processes/department and monitored the reimbursement of third party payers.
- Rewrote the outdated Human Resources policies/procedures to ensure compliance with current state/federal laws regarding employment practices and supervised the H.R. department.
- Completed and submitted Medicaid cost reports for the facility.
- Established monthly Quality Assurance and Quality Improvement Programs that reduced the facility's infection rate by 25%, reduced medication errors by 25% and eliminated supply shortages.
0-5 years of experience
Executed and exceeded outcomes standards; Graduation 70%/Placement 80%/Licensure 97%
- Achieved and maintained high Compliance scores 90% to 100%
- Retained student attendance; year to date 85% - 90% attendance
- Increased Advisory Board 300% through increased involvement at campus
- Success in enrollments through constant campus events to increase direct referrals.
- Reduced outstanding receivables under 5% monthly through communications and direct texting.
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