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Candidate Info
years in workforce
years at this job
High School Diploma
Service Technician
Conducted preventive and corrective field mechanical services on inflatable and swellable oilfield components.
- Gained and developed a strong knowledge of the tool in production, equipment, and comprehensive
- Dedicated to customer service, and maintaining professionalism in the work place with customer and workmates alike.
- Completed extensive training regarding safety standards, successfully maintained zero incident record.
- Directed and assisted coordinating with the scheduled and unscheduled equipment maintenance and repairs.
- Accurately and effectively diagnosed and revised schematics to fit within specs of costumer's demands, and revisions.
Candidate Info
years in workforce
years at this job
R&d TECHNICIAN / FIELD SERVICE TECHNICIAN
Assisted engineering department with design, research and development of new high pressure products for onshore and subsea usage within oil, gas and chemical industries.
- Assembled new parts and conducted performance testing, both in-house and as liaison to independent testing facility. Qualified new and existing parts and equipment for API stamping. Wrote technical testing and assembly procedures for multiple parts and components.
- Instrumental in team development of job safety analyses during project planning. Maintained accurate records, and updated quality manual.
- Conducted customer field training in operation and maintenance of equipment as well as troubleshooting.
- Formalized and streamlined R&D operations, and designed three large test units.
- Initiated program for customer staff to perform field and shop maintenance on valves, and personally trained client staff at several key accounts.
- Led full scope of training of service company based in Singapore.
Candidate Info
years in workforce
year at this job
Computer Networking And Security
Field Service Technician
Serviced and repaired a variety of office equipment at customer locations in a timely and professional manner. Achieved expected productivity levels associated with assigned workload.
- Interacted with external customers to determine service needs and ensured high level of customer satisfaction with the services performed.
- Worked closely with sales partners to maximize equipment leads and upgrade opportunities.
- Maintained and managed own parts inventory with a high degree of accuracy.
- Performed quality assurance tests on new platforms and hardware to ensure they met established requirements.
- Facilitated the roll out of new laptops and desktops to customers, while interacting with onsite staff and providing customer service.
- Assisted with the documentation of current processes and helped define revised processes.
- Helped network engineers with troubleshooting of switches, routers, VoIP, and wireless.
Candidate Info
years in workforce
years at this job
Liberal Arts
Patron Service Technician
performed a variety of office, computer and customer service duties
- Presented lectures at two Paraprofessional Colorado Association of Library events (2010, 2011) about workplace appreciation and teen reader's advisory skills.
- Developed a method that streamlined pulling up accounts, saving 3-5 minutes per customer encounter.
- Created an easier-to-follow flow chart for the closing system, which has become standard.
- Served as Co-chaired on the Social Committee where social events were organized on behalf of staff in order to demonstrate the districts appreciation and foster company group dynamics.
- Volunteered to be on the Tech Team and trained to help others with technical devices
Candidate Info
years in workforce
years at this job
Machine Tool Technology
Irrigation Service Technician
Experience with irrigation service such as; troubleshooting & repair on various brands of irrigation systems, locate and repair underground wire breaks.
- Installation experience such as new power hook ups, variable frequency drives, and pump panels.
- Ongoing training at Valley Technical Service Seminar annually.
- Finished top 15% in Valley Technical Service Seminar in the country, earning the title as Service Specialist. Obtaining this title assisted in the earning of Greenmark getting service parts at a discount from Valley.
- Responsible for Installation and management of all telemetry such as base station and Ag Sense.
Candidate Info
years in workforce
year at this job
Applied Science
Associate of Science
Field Service Technician and Sales
Installed and maintained computer systems on rigs and work stations, including satellites, pumps, pit and gas, depth and H2s gas sensors, and radios to transmit information from field to main server. Maintained computers and replaced hard drives. Accountable for keeping rigs running and complying with NEC and OSHA regulations. Completed paperwork and submitted to main office in Calgary.
- Decision-making responsibility for projects ranging from $5 to $500 million
- Managed up to 65 drilling rigs.
- Maintained drilling rig computer systems in multiple states (Texas, New Mexico, Colorado, Wyoming, North Dakota and South Dakota).
- Handled job tickets while keeping records and files for each drilling company.
- Provided on-call coverage for up to 15 consecutive days for 24/7.
Candidate Info
years in workforce
years at this job
Diesel/industrial Technology
Fleet Service Technician
Key member in the opening of the Houston call center and leader of training of new personnel
- Lead a team of personnel in the distribution of information that updated customer guidelines, warranty updates and safety campaigns in order with compliance to ensure drivers safety, unnecessary costs, or down time in a Technical Call Center environment.
- Contributed in a quarterly Q&A session with the Vice President of the company to establish a communication on process improvements and concerns.
- Advised repair facilities on possible causes of repeat mechanical failures that may have been overlooked to reduce warranty repair cost and vehicle downtime
- Negotiated cost of parts and labor on managed units to set industry labor times and regional parts cost or dealer pricing
Candidate Info
years in workforce
years at this job
Service Technician
Licensed Pesticide Technician by the New York State Department of Environmental Conservation
- Applied pesticides to structures according to schedule, safety procedures and label instructions
- Provided outstanding customer services which includes but is not limited to: providing thorough safety information both before and after the service, answering all questions thoroughly (providing reading material if needed), accommodated schedules along with being on call 24 hours
- Met Monthly Route Completion
- Provided and completed sale's leads
Candidate Info
years in workforce
years at this job
Service Technician
Two years heavy field experience servicing and maintaining Ricoh/Savin high volume copiers.
- In just a few months was given sole responsibility for one of the largest and most accounts in the company. Successfully maintained customer service relations and copiers in 4 locations.
- 2003 Awarded Presidents Club Technician of the Year Award.
- Initial training to service Ricoh/Savin low to mid volume copiers, color copiers, and Toshiba copiers.
Candidate Info
years in workforce
years at this job
High School Diploma
Psychology
Field Service Technician
Diagnosed and performed repairs on HP and Xerox Printers.
- Maintained page count tracking and managed consumables for over 600 printers in my area.
- Worked with S. San Francisco office to manage ordering and shipping of parts and core returns.
- Provide coverage and assistance for closest coworker in Irvine at satellite locations for law firms.
- Responsible for maintaining company vehicle and sending expense reports for company credit card purchases.
- Maintained and often improved on relationships with many of LA's top law firms including Morrison & Foerster, Bingham McCutchen, Orrick Herrington & Sutcliffe, Winston & Strawn, Pillsbury Winthrop, and Bain & Company.
Candidate Info
years in workforce
years at this job
International Service Technician
Responsible for the mechanical building and installation of servo driven systems, crating arrangements, and Card Personalization Systems
- Software arrangement for controller I/O and interfacing of high speed printers, labelers, and magnetic encoding on transport belts at 25,000 to 30,000 pc's per hour
- Technical writing for manuals and SOP's
- Assisted and problem solved with the engineering department on design issues
Candidate Info
years in workforce
years at this job
Vocational Degree
Service Technician
Inspected home gas line fuel for corrosion hazards.
- Located gas leaks using GMI equipment gauge.
- Detected and corrected measurement errors and composed supporting documentations for the inaccuracies.
- Inspected appliances to ensure safe operations.
- Performed maintenance repairs on service lines.
- Operated trucks and heavy equipment.
- Responsible for the maintenance of all facilities and equipment.
- Analyzed and monitored gas product sizes using the standard measurement system and insured the products were repaired with great quality.
Candidate Info
years in workforce
years at this job
High School Diploma
Service Technician, Level II
Managed dental and medical office networks and all aspects of their IT needs, including new server and workstation roll outs, Troubleshooting and support.
- As a MSP technician provided 24/7 support by phone, email, and ticketing system.
- Supported clients running Carestream, Eaglesoft, Dexis, Dentrix.
- Use of Connectwise ticketing software, Labtech full remote management and monitoring software, & Teamviewer remote connection software.
Candidate Info
years in workforce
years at this job
Diesel Technology
Dml
Field Service Technician
Accurately and efficiently diagnose and troubleshoot heavy duty equipment in mining, over-the-road trucks, and oil/gas fields
- Responsible for keeping up with training on MTU Series 2000/4000 and Detroit Diesel engines as well as Allison Transmissions
- Develop and maintain positive working relationships with customers in Powder River Basin
- Responsible for yearly Di-electric testing and inspections on aerial boom trucks manufactured by Altec and Terex
- Correctly diagnose and repair HVAC, drive-train, engines, and ABS systems on a variety of over the road trucks such as: Peterbilt, MAC, Kenworth, International, Freightliner, Sterling, and Volvo
- Perform diagnosis and repairs on a variety of heavy equipment such as, but not limited to: haul trucks, excavators, front end loaders, backhoes, and dozers
Candidate Info
years in workforce
years at this job
Network System Administrator
Service Technician
Achieve no less than a 98% in customer service based on Net Promoter Score metrics.
- Troubleshoot customer issues with Microsoft hardware and software products.
- Diagnose, repairing, and reinstalling hardware, operating systems, applications (Office) and peripheral devices (printers, scanners).
- Installing and configuring Microsoft Office products, Norton packages and operating systems at request of customers.
- On average, assist 30 customers a day with urgency within a 24 hour timeframe.
- Maintain an elite level of product knowledge in all [company name] product and service offerings.
- Collaborate with corporate and field team members in the development of the necessary tools and programs that will lead to long-term relationships with customers.
Candidate Info
years in workforce
months at this job
High School Diploma
Mechanical
Field Service Technician
Traveled to customer sites to install, commission, and test control components.
- Prepared daily reports to the customers and conducted daily safety meetings.
- Installed, commissioned, and operated hydraulic and electrical equipment such as triplex pumps, fan pumps, iron roughnecks, (PRS) pipe racking systems, (BOP) blow out preventers, accumulators, regulators, annulars and BOP stacks.
- Implemented hydraulic schematics, blue prints and downloaded programs to equipment.
- Hydro tested and function tested equipment to various pressures depending on customer request and procedures.
- Documented technical equipment specs and progress.
Candidate Info
year in workforce
months at this job
Partnership
Information Technology Training
Desk Side Service Technician Intern
Responded to a minimum of 30 individual customer ticket requests every week
- Supplied numerous customers with high quality service consistently throughout the day
- Installed various types of software to different kinds of computers for customers
- Repaired multiple customer computers every week going above minimum quota
Candidate Info
years in workforce
year at this job
Technology
Heating, Ventilation, Air Conditioning, & Refrigeration
Service Technician
Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support.
- Test pipe or tubing joints or connections for leaks, using pressure gauge or soap-and-water solution.
- Test electrical circuits or components for continuity, using electrical test equipment.
- Repair or replace defective equipment, components, or wiring.
- Discuss heating or cooling system malfunctions with users to isolate problems or to verify that repairs corrected malfunctions.
- Repair or service heating, ventilating, and air conditioning ([company name]) systems to improve efficiency, such as by changing filters, cleaning ducts, or refilling non-toxic refrigerants.
Candidate Info
years in workforce
years at this job
ATM Service Technician
Fix and repair bank safes and ATM machines for various companies. *Use company vehicle to travel to and from locations in central Florida. *Repair and replace ATM and safe parts, monitors CPU, dispensers, boards printers ect Allied Barton Security services February 2014--May 2014 Armed Security Officer *Protect and security of lives an property at assigned locations. Confirm identification of all employees and visitors. Video Surveillance and property inspections. Loomis LLC 2011 to 2013 Orlando, Florida ATM Technician
- Fix and repair bank safes and ATM machines for a nationwide company.
- Travel within Central Florida to contracted banks and local businesses.
- Replace test and maintain ATM parts replenish cash ranging from $1,000 to $100,000.
Candidate Info
years in workforce
years at this job
High School Diploma
Service Technician
Used company vehicle to resolve any and all service/installation work orders.
- Provided a one of a kind customer service experience, that made customers feel appreciated, understood, and also confident in my skills and professionalism.
- Educated customers with hands on demonstrations of equipment and technology placed in home.
- Informed customers of additional products and services to enhance experience and to meet monthly sales goals.
- Responsible for company vehicle, equipment, and products while in my possession. Vehicle kept at personal residence.
- Kept a neat and professional appearance.
Candidate Info
years in workforce
year at this job
High School Diploma
Service Technician
- Followed company procedures to maintain work environment in a neat and orderly condition
- Prepared and administered preventative maintenance work orders
- Promoted shop safety by working in a safe manner
- Maintained compliance with company standards to perform all maintenance activities - Maintained positive relationships with all customers
- Handle Money
Candidate Info
years in workforce
year at this job
Information Technology
Computer Information Systems
Advanced Service Technician
Repair, maintain & install cable services for both residential and commercial clients
- Troubleshoot digital signal strength for [company name]
- Perform upgrades & downgrades pre-wiring during installations
- Remotely troubleshoot different antenna bands such as 2.4GHz & 5.0GHz for routers.
- Determine root cause and solution on advanced technology that include but are not limited to (HDTV, HDMI, DVI, Ethernet cable, Phone wire, RG6 and RG11 cables)
- Maintain all stock and work-related supplies in an organized, professional and safe manner and audits serialized assets
- TV & Home Theater Installations
Candidate Info
years in workforce
years at this job
Business Management
Business Management
Service Technician
Professionally provide both pest control, and termination services for both residential, and commercial locations.
- Sells pest-control service to home owners and commercial concerns.
- Selects prospects in assigned territory from account file, maintains a list of firms with possible need, and from potential customers who had requested service.
- Contacts customers to explain service with great detail.
- Inspects premises to ascertain presence of vermin.
- Prepares contract(s) for customers including information such as; name of pest, area of infestation and remedy required based on knowledge of pests, any structural damage, kinds of insecticides, and conditions conducive to pest development.
- Treats infested areas.
Candidate Info
months in workforce
months at this job
Medical
Patient Service Technician
Drew blood from veins by vacuum tube or butterfly venipuncture method
- Disposed of blood or other biohazard fluids or tissue
- Entered patient, specimen, insurance, or billing information into computer
- Organized or cleaned blood-drawing trays, ensuring that all instruments are sterile and all needles syringes or related items are first-time use
- Collected specimens at specific time intervals for tests, such as therapeutic drug levels
- Matched laboratory requisition forms to specimen tubes
- Provided patients with help moving in and out of beds, wheelchairs, or automobiles dressing, grooming and bathing
- Cared for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care and perform a variety of duties as requested by client, such as obtaining household supplies or running errands
Candidate Info
years in workforce
years at this job
Graphic Design Technology
Network Systems And Administration
Information Systems & Cyber Security
Field Service Technician
- Deploy, Sustain, Troubleshoot and Repair POS (Point of Sales) Systems
- Wrote, updated, and edited technical documentation such as, procedure manuals, technical publications, product specs and network wiring specifications
- Perform, Coordinate, and Supervise network configuration
- Utilize ServiceNow program to Create and Complete work orders, source parts from inventory and determine optimal routes to service multiple locations
Candidate Info
years in workforce
months at this job
Service Technician
- Ran service calls for AC repair
- Repaired, troubleshot, maintained, and installed commercial and residential AC units
- Used volt meters, torches, drill guns, screw drivers, and other hand, power, and air tools
- Drove to each client site to perform AC repair work
- Read and worked with unit schematics for troubleshooting and wiring
- Provided excellent customer service
Candidate Info
years in workforce
years at this job
Information Technology
Service Technician
Performs all services offered including oil changes, tire installations and rotations
- Processes TLE orders through different electronic equipment
- Performs double checking to ensure proper procedures are adhered to • Handles claim merchandise, inventory and register transactions as needed
- Maintains safe and clean working environment
- Promoted from Service Writer position on Feb 2010
Candidate Info
years in workforce
years at this job
Aviation Maintenance Technology
Technical Management / Project Management
Service Technician
Perform preventative maintenance on compressors. Clean, rebuild, and paint industrial compressors.
- Troubleshoot air compressor malfunctions and install new or used units at customers location
- Measure the wear/damage on industrial compressor rotors
- Blend/File the wear on rotors
- Measure depth and diameter with micrometers and calipers
Top Service Technician
Resume Templates
Service Technician Duties and Responsibilities
A Service Technician's duties will vary widely depending on the type of services they provide, however there are similar core responsibilities common to all Service Technicians. A review of current job listings identified the following primary tasks.
Perform Routine Maintenance All Service Technicians perform some type of routine maintenance. For those in the auto industry this may be oil changes or tire rotations. And for those who work on appliances it may be changing filters or fuses. Regardless of what machinery a Service Technician services, routine maintenance is one of the most common tasks assigned to them.
Install Products Some Service Technicians are responsible for installing their products. These may be various appliances, security systems, or heating and cooling units. They are tasked with installing, testing, and then providing instructions to the client on the proper use of the machinery. Excellent customer service skills are important since Service Technicians have so much interaction with clients.
Perform Repairs Service Technicians are also called upon to fix defective or broken products which often involves replacing faulty or worn-out parts. Service Technicians will need to be able to use diagnostic tools to identify the issue and will then either fix the problem or order any necessary parts for the repair.
Service Technician Skills
A successful Service Technician is mechanically-inclined, extremely reliable and trustworthy. They should be comfortable working independently and have excellent communication skills. In addition to these traits, employers look for applicants with the following skillsets. Core skills: Based on job listings we looked at, employers want Service Technicians with these core skills. If you want to work as a Service Technician, focus on the following.- Working knowledge of all equipment used in the field
- Ability to read blueprints or technical diagrams
- Experience with basic hand and power tools
- Experience with diagnostic tools
- Physically able to meet requirements of the job which may include, working in confined spaces, lifting heavy equipment, and bending down frequently
- Certifications such as, ASE (for Automotive Service Technicians)
- Technical degree in electronics or similar field
Service Technician Resources
There are more resources available on the Web for those interested in becoming a Service Technician. We scoured the Internet and found these links full of learning opportunities. On the Web
Association of Home Appliance Manufacturers' Links - The AHAM has a wonderful Links section on their website full of resources for education and information regarding all types of home appliances.
Contractor - This online magazine is geared towards mechanical contractors but is a wonderful resource for Service Technicians as well. They cover everything from the tools of the trade to in-depth articles covering repair services in areas such as, plumbing, heating and cooling, and bathroom and kitchen remodeling.
Auto Service Professional - This magazine delivers technical and problem-solving articles to over 150,000 Auto Service Technicians. It's a great source for those working in this industry. Service Technician Books
Today's Technician: Basic Automotive Service and Systems - A wonderful resource for Automotive Service Technicians, this thorough book covers the fundamental skills and maintenance one needs to know to work in this field.
Troubleshooting and Repairing Major Appliances - This resource is a fantastic guide for Service Technicians who work on appliances. With pictures and diagrams this book is makes repairs easy. The author has over 40 years of experience working as a Service Technician on all types of appliances. Industry Groups
United Servicers Association - This servicers association provides educational opportunities and a wealth of resources to their members.
International Society of Certified Electronics Technicians - ISCET was founded in 1965 to create a certification process for Electronics Service Technicians. It also helps protect consumers by providing training and best-practices to its 50,000 members.
Electronics Technicians Association - Established in 1978, ETA offers certification programs in a wide range of technical fields.
National Institute for Automotive Service Excellence - ASE has been testing and certifying Automotive Service Technicians since 1972. They have certified over 300,000 technicians and strive to create industry standards and promote best-practices to improve automotive services.
